My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Instant response. Listened to what I saId and reacted quickly and positively. Made me feel valued as a customer.
My usual grocery stores no longer have Typhoo QT instant tea available so after hours of research I was very pleased to find an alternate source. I can now telephone and speak with a very helpful... Näytä lisää
Yritys on vastannut
I have long been a Typhoo one cup drinker, and I'm absolutely disappointed with this so called new and improved version. The taste is awful and the square bag is just too large. New and improved it de... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Yhteystiedot
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Yhdistynyt kuningaskunta
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Hyvä
161 arvostelua
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Foil packed Tea bags spliting on edge…
Foil packed Tea bags spliting on edge and depositing tea leaf in the water. It looks like the crimping edge on the round tea bags is off centre.
Trrid square version but having to seperate them was a problem as unless you're very careful they too rip.
Not happy customer.
Heather
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to write a review,
We are genuinely sorry to hear about your recent experience with our tea bags. We completely understand how frustrating this must be and it’s certainly not the quality you should expect from Typhoo.
We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging.
We’d also like to let you know that Typhoo was recently acquired by Supreme PLC, and we’ve now brought our manufacturing operations back in-house. As part of this transition, our team is working hard on an improved blend and packaging quality to ensure a better experience for all our customers.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
The Typhoo Team
Splitting teabags, very annoying
I love Typhoo tea but for the past year the bags keep splitting and the tea falls out into the water. I have put up with this, although frustrating, but I’ve had enough now. Unfortunately I bought a couple of dozen boxes of 240 from B&M when they were only £3.49 so I am stuck with them. I’m off to Tetley.
10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good Morning,
Thank you for taking the time to write a review,
We are genuinely sorry to hear about your recent experience with our tea bags. We completely understand how frustrating this must be and it’s certainly not the quality you should expect from Typhoo.
We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging.
We’d also like to let you know that Typhoo was recently acquired by Supreme PLC, and we’ve now brought our manufacturing operations back in-house. As part of this transition, our team is working hard on an improved blend and packaging quality to ensure a better experience for all our customers.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
The Typhoo Team
What happened???
What happened? Typhoo has always been the only tea i drink. But since the new square shape and packaging - it tastes really odd. Metallic. Very strong. Im sure its different. I dont like it anymore. Going to have yo look elsewhere for the first time in 25 years.
23. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good Morning,
Thank you for taking the time to share your feedback. We're very sorry to hear that you were disappointed with your recent experience, and we appreciate the opportunity to make things right.
At Typhoo, we take pride in sourcing high-quality ingredients and maintaining strict standards throughout our manufacturing and packaging processes.
We’d also like to share that Typhoo has recently been acquired by Supreme PLC. As part of this transition, we have brought our manufacturing operations back in-house. Our teams are currently developing a new and improved blend, which we look forward to launching shortly.
To help us resolve this matter we’ve sent you a link to provide your basic contact details. Alternatively, you’re welcome to call us directly at 0330 024 2323 at your earliest convenience a member of our team will be happy to assist you.
We appreciate your patience and look forward to speaking with you soon.
Kind Regards,
Bethany
Team Typhoo
Tea bags all seem to burst when lifting…
Tea bags all seem to burst when lifting them out of the teacup leaving tea leafs in the tea! Its recommended to use a tea strainer if this happens?? If I had a tea strainer I would buy tea and NOT tea bags, the whole point of tea bags is to NOT have remnants of tea leaves in your cup spoiling your cuppa. Going back to Tetley as Typhoo are just not my favourite any more.
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with our Quality Control and Technical team to resolve the matter.
We have sent you a link to complete that just asks for some basic contact details so we can contact you.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
On the 4th may I left a review and…
On the 4th may I left a review and typhoo ask me to call them I have rang 4 times and it just rings out what is the point of asking me to contact them when they don’t answer plus a purchased a 440 bag of typhoo tea bags and they are hit and miss and all my water is put though a filter so it must be the tea bags
19. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with our Quality Control and Technical team to resolve the matter.
We are sorry you weren't able to get through to our team yesterday. We have sent you a link to complete that just asks for some basic contact details so we can contact you.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Update:
Thank you for taking the time to speak with me on the phone this afternoon,
We hope to keep you as a valued customer,
Please let me know if you require anything else in the meantime,
Kind Regards,
Bethany
The Typhoo Team
240 bad teabags
Bought a 240 tea bag box. Opened the foil and there was an overwhelming odour of paint, I left the tea bags out overnite to air,made no difference !. Made a cuppa but the smell and taste were horrible,won't be drinking that again ! How much plastic is in the teabags i wonder....
7. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with our Quality Control and Technical team to resolve the matter.
Our tea bags are made from a lightweight, plain, multi-phase, heat sealable tissue compromised of a special blend of technical polymer fibers, abaca, and other selected cellulosic fibers.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Not nice and we were loyal!
We have always been loyal Typhoo tea drinkers and we have noticed in the last few purchases the tea has got weaker and weaker. It is tasteless and the colour is grey rather than brown. We are massively disappointed and we will be seeking other brands to meet our tea expectations! Sadly, it’s time to leave the brand!
7. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with out Quality Control and Technical team to resolve the matter.
Typhoo tea recently enhanced its blend. Each bag now contains 10% more tea.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Typhoo One Cup
Typhoo One Cup! Flavourless. Pale. Yuck. Needed two bags to make a cup of tea that tasted of something rather than nothing. So disappointing Typhoo.
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with out Quality Control and Technical team to resolve the matter.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
give customer what they want
give us back the round foil tea bags they were the best , or other option don't and have no customers.
27. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good Afternoon,
Thank you taking the time to write us a review.
In an effort to reduce unnecessary waste, we've moved away from foil packs. This is part of our sustainability goals while maintaining product quality.
The square shape of the tea bag allows for better packing, improved brewing and uses less material, making the process more eco-friendly. Each tea bag now contains 10% more tea for a richer, fuller flavour.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, I will be more than happy to discuss further.
We look forward to speaking to you soon.
Thank you
Team Typhoo
Update:
Thank you for taking the time to speak with me on the phone this afternoon,
We hope to keep you as a valued customer,
Please let me know if you require anything else in the meantime,
Kind Regards,
Bethany
Worst bags iv ever bought taste fine…
Worst bags iv ever bought taste fine but dont dare stir with the bags in or the bags burst, i will never buy them again although taste good I received an email requesting I contact Bethany to discuss my review on 0330 phone no NO ANSWER ?
17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good morning,
Thanks for taking the time to write us a review.
We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
We're really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon.
Thank you,
Team Typhoo
Update:
Good Morning,
Thank you for taking the time to call,
I have tried calling back this morning to resolve this, if you can please call us back at your earliest convenience,
We look forward to speaking with you soon.
Kind Regards,
Bethany
The Typhoo Team
Just wanted to add my thoughts here
Just wanted to add my thoughts here. Company states on the box they have cut the amounts of suppliers and consolidated processes to achieve maximum efficiency.
To my mind my favourite tea bag has become bland, weak and tasteless to say the least and I totally agree that the tea bags are continually and habitually coming apart.
There is simply very little flavour in the tea now and as that is by far the most important component (surely) then the updating of practises has been self defeating. How sad that the customer has been ridden rough shod over in order to turn a profit.
Tinme to test the other brands.
16. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good Morning, We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
We're really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Why has Typhoo discontinued QT
Why has Typhoo discontinued QT? Gutted. Never thought this would be unable to buy. My favourite cuppa and easy for me because of having the use of one arm. Have tried everywhere to buy this product. Shame on you Typhoo, I certainly won’t be purchasing any of your other other products.
15. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good morning,
Thanks for taking the time to write us a review.
The good news is that since we have taken over Typhoo, QT will shortly be readily available again!
We are keen to speak with you so if you can please give us a call on 0330 024 2323 and ask for Bethany or Adam.
We look forward to speaking with you soon.
Thanks,
Team Typhoo
Update:
Thank you for taking the time to speak with me on the phone this morning,
I trust this has now been resolved,
We hope to keep you as a valued customer,
Please let me know if you require anything else in the meantime,
Kind Regards,
Bethany
The Typhoo Team
Boxes Full bursting bags
Ive always used typhoo tea bags as theyre foil wrapped. Great for storage for long journeys on my boat .
But recently they continue to break or split open in the pot
Very frustrating & annoying after purchasing a few 240 boxes
4. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good morning,
Thanks for taking the time to write us a review.
We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
Were really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany or Adam, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon.
Thank you,
Team Typhoo
Teabags coming apart
I've been buying typhoo teabags for years. Recently I've begun to get the odd split bag. However my latest box has been a nightmare. Every bag comes apart. It seems they've not been stuck together properly. Its most unpleasant to get a mouthful of tea.. and the mess..!
9. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good morning,
Thanks for taking the time to write us a review.
We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
Were really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany or Adam, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon.
Thank you,
Team Typhoo
Response
Teabags are splitting open regardless of how carefully you are. Having to throw a lot of cups of tea away.
Teabags have long since been disposed of as problem was several months ago so not able to provide receipt or take back to shop. But it appeared to be that teabags were sealed too close to the edge if that's any help.
10. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good morning,
Thanks for taking the time to write us a review.
We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
Were really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany or Adam, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon.
Thank you,
Team Typhoo
Recently I've noticed that a large…
Recently I've noticed that a large amount of Typhoo teabags simply break apart. It's not as if they are stirred hard or squashed to get the maximum flavour, they are just not of decent quality. I'll get in touch with trading standards to register a formal complaint. Judging by the large number of people complaining here, Typhoo simply don't care and never respond to comments. Come on Typhoo, at least attempt to restore peoples trust and have the decency to reply.
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good morning,
Thanks for taking the time to write us a review.
We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
Were really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany or Adam, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon.
Thank you,
Team Typhoo
Typhoo no longer cares about its customers
I have always bought Typhoo tea bags and generally purchase the large format packs quite frequently (2 x 1100 bags last time), unfortunately my recent purchases have been awful, with very poor flavour and the bags continually splitting & breaking
I complained to Typhoo directly, and after a few months still no response let alone a refund
This once great brand has totally gone down the pan
Finally got a response to this review 6 months later, in the meantime I managed to contact the company directly, and that was a total waste of time, offered a discount voucher to sample one of their other products!!
Yorkshire tea for me now on in, not only tastes good, but the company values its customers...
23. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good morning,
Thanks for taking the time to write us a review.
We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
Were really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany or Adam, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon.
Thank you,
Team Typhoo
BUSTED BAGS.
One cup bags broke open in the cup, I informed ty-phoo. I thought I would buy the large box with 240 bags , I have used about 20 bags and 4 of them have broken in the cup. I won't buy any more ty.phoo. Baz
PS
Another 2 have just burst I wish I had given one 🌟 Bazz
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Good morning,
Thanks for taking the time to write us a review.
We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
Were really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany or Adam, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon.
Thank you,
Team Typhoo
Splitting teabags
Since Typhoo have changed the shape of there teabags from round to square they do no separate without splitting. Same taste that I personally prefer but losing 10% of teabags to tearing when trying to separating them. Thought it was a gimmick or promotion but I believe it's permanent. Might have to reconsider brand.
30. syyskuuta 2024
Oma-aloitteinen arvostelu
Typhoo Tea bags bursting
I've always found typhoon tea bags to be reasonable quality but my last 2 purchases has seen bags frequently bursting in the cup so much so that even with extreme care we are losing around a third. I have changed brand not sure I will return to this brand.
18. syyskuuta 2024
Oma-aloitteinen arvostelu
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