My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Instant response. Listened to what I saId and reacted quickly and positively. Made me feel valued as a customer.
My usual grocery stores no longer have Typhoo QT instant tea available so after hours of research I was very pleased to find an alternate source. I can now telephone and speak with a very helpful... Näytä lisää
Yritys on vastannut
I have long been a Typhoo one cup drinker, and I'm absolutely disappointed with this so called new and improved version. The taste is awful and the square bag is just too large. New and improved it de... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Yhteystiedot
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Yhdistynyt kuningaskunta
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Hyvä
161 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Instant response
Instant response. Listened to what I saId and reacted quickly and positively. Made me feel valued as a customer.
17. heinäkuuta 2026
Perforation issue
My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have been a fantastic opportunity to send a few of free teaser products to test other varieties of Typhoo range. This didn’t happen which I was surprised, I would also like to thank all the staff involved in making the product and the replacement team 👍👍👍
14. heinäkuuta 2026
Absolutely love Typhoo Tea
Absolutely love Typhoo Tea - just wish they still did the loose leaf tea as it was far superior to any other.
16. heinäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for choosing Typhoo, and we hope you enjoy your tea!☕
We will ensure your comments are passed onto our product development teams regarding the loose tea.
Kind Regards,
Bethany
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you for the great feedback, we will ensure your great feedback is passed to our customer service team !
Enjoy your next cup of Typhoo Tea ☕
Kind Regards,
Bethany
The Typhoo Team
ordering QT from typhoo direct
although pricey QT was easy to order and was d/d in a few days as promised within a time slot
14. heinäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for the great feedback !
Enjoy your cup of Typhoo Quick tea ☕
Kind Regards,
Bethany
The Typhoo Team
Drastically changed Tea Bags…
I have always used typhoo tea bags .i have just finished the large supply i purchase when they were difficult to get. The new bags are square come in two's and are not raper in foil to keep them fresh. I have found trying to separate the two bags is almost impossible.i think i am going to change my tea.
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time for your feedback,
We recently changed to rectangular tea bags to become more environmentally friendly. However, we understand how frustrating it is when a product you’ve enjoyed for years no longer delivers the taste and quality you expect. Tea is naturally a dry product and will remain fresh store in a cupboard.
However, your comments have been noted and will be shared directly with our product team for review.
Kind Regards,
Bethany
The Typhoo Team
I have long been a Typhoo one cup…
I have long been a Typhoo one cup drinker, and I'm absolutely disappointed with this so called new and improved version. The taste is awful and the square bag is just too large. New and improved it definitely isn't. I'm now trying to find a decent alternative.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback, and we’re really sorry to hear how disappointed you’ve been with the recent changes to our tea bags.
We recently changed to rectangular tea bags to become more environmentally friendly. However, We understand how frustrating it is when a product you’ve enjoyed for years no longer delivers the taste and quality you expect. Your comments about the flavour, packaging, freshness, and the tea bags splitting apart have been noted and will be shared directly with our product team for review.
Kind Regards,
Bethany
The Typhoo Team
Why have you replaced your round one…
Why have you replaced your round one cup tea bags with those vile nasty square ones? We have used your tea bags for many years but no more, we have changed brand. Disappointed ☹️
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback.
We recently changed to rectangular tea bags to become more environmentally friendly. However, we understand how frustrating it is when a product you’ve enjoyed for years no longer delivers the taste and quality you expect. Your comments have been noted and will be shared directly with our product team for review.
Your feedback is incredibly important to us, and we'll be sure to pass your comments on to our team.
Kind Regards,
Bethany
The Typhoo Team
Dealt with my problem very good and…
Dealt with my problem very good and quickly. But I won't be buying anymore of the square tea bags , almost half got thrown away due to the perforation dividing the two bags . They are call one cup , yet come in two's. The single rounds bags are far better .
18. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback. We're really pleased to hear that your issue was resolved quickly.
We're sorry to hear you've had problems with our square tea bags. We understand how frustrating it is when the perforation causes bags to separate unexpectedly, leading to waste. Your comments about preferring our round one-cup tea bags are appreciated, and we'll make sure your feedback is shared with our product team as we continually review and improve our products.
Kind Regards,
Bethany
The Typhoo Team
First class service.
My order was processed and delivered very quickly. Thank you for a great service.
23. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for choosing Typhoo, and we hope you enjoy your tea!☕
Kind Regards,
Bethany
The Typhoo Team
The company have stopped making the…
The company have stopped making the round one cup tea bags and replaced them with horrible square ones we don't like them one bit and are looking for a new supplier we have been a customer for many years why do you have to change things
18. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback. We're very sorry to hear you're disappointed with our new square One Cup tea bags, especially after being a loyal Typhoo customer for so many years.
We introduced the square tea bags as part of our commitment to reducing our environmental impact while continuing to deliver the quality our customers expect. We understand that any change to a much-loved product can be frustrating, and we're sorry to hear the new format hasn't been to your liking.
Your feedback is incredibly important to us, and we'll be sure to pass your comments on to our team. We truly appreciate your years of support and hope you'll consider giving us another try in the future.
Kind Regards,
Bethany
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you for your kind review!
Providing prompt, helpful service is something we always strive for, so it's great to know we met your expectations.
Thank you for choosing Typhoo, and we hope you continue to enjoy your tea!
Kind Regards,
Bethany
The Typhoo Team
As I enjoy Typhoo Instant tea with…
As I enjoy Typhoo Instant tea with breakfast, having the jars delivered to the house means I will always have a supply ready to use (local supermarket still not stocking Typhoo Instant tea, only Lemon).
10. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your fantastic review!
We're delighted to hear you're enjoying Typhoo Instant Tea with your breakfast and that having it delivered directly to your door helps keep you stocked up. We know how disappointing it can be when your local supermarket doesn't carry your favourite variety, so we're pleased our online service makes it easy to get the tea you love.
Thank you for choosing Typhoo, and we hope you continue to enjoy every cup!
Kind Regards,
Bethany
The Typhoo Team
It was a replacement box as mine was…
It was a replacement box as mine was damaged inside
Very good customer service
17. kesäkuuta 2026
Vastaus yritykseltä Typhoo
We truly appreciate your feedback and hope you continue to enjoy your Typhoo tea!
Enjoy your cuppa ! ☕
Kind Regards,
Bethany
The Typhoo Team
Seriously good tea
I was kept up to date about delivery but more importantly this tea is seriously amazing.
16. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your feedback,
We're delighted to hear you were kept informed throughout your delivery,
Thank you for choosing Typhoo, and we hope you continue to enjoy every cup.☕
Kind Regards,
Bethany
The Typhoo Team
Easy. Fast and tasty
You was easy to purchase from and your delivery was quick.
Never had decaf before but still enjoying the taste of your tea bags
9. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your lovely review! We're so pleased to hear you found it easy to order and that your delivery arrived quickly.
It's great to know you're enjoying our Decaf tea, especially as it's your first time trying decaf. We work hard to make sure you don't have to compromise on taste, so it's wonderful to hear it's been a hit.
Thanks again for choosing Typhoo, and we hope you continue to enjoy every cup!☕
Kind Regards,
Bethany
The Typhoo Team
HORRIBLE NEW RECIPE
HORRIBLE NEW RECIPE! Tastes absolutely foul, with a nasty smokiness to it. I can understand not using foil but to change the recipe is unforgivable. I'll be finding another brand as this tastes nasty now, there's no way I could enjoy it as I used to
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for your feedback,
We're really sorry to hear you're so disappointed with the taste of your tea. We understand how frustrating it is when a product you've enjoyed for years no longer meets your expectations.
We appreciate you taking the time to share your feedback about the updated recipe. Comments like yours are passed directly to our team, as they help us understand how our changes are being received by our loyal customers.
Kind Regards,
Bethany
The Typhoo team
Great tea that is very hard to find in…
Great tea that is very hard to find in stores, delivered quickly
12. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your wonderful review! We're delighted to hear you're enjoying our tea and that your order arrived quickly.
We really appreciate your support and hope you continue to enjoy every cup!
Kind Regards,
Bethany
The Typhoo Team
Replaced the box of tea bags but…
Replaced the box of tea bags but completely ignored my complaint about the "New Taste" and poor quality, easily ripped, tea bags.
12. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your feedback,
We are sorry to hear that you were disappointed with your experience. Please be assured that we take all customer feedback and complaints very seriously.
All complaints are recorded and shared with our production teams on a weekly basis. As a result of the feedback we receive, our head office teams are currently reviewing the manufacturing process to identify opportunities for improvement.
We appreciate you taking the time to bring this to our attention, as customer feedback plays an important role in helping us maintain and improve the quality of our products.
Kind Regards,
Bethany
The Typhoo Team
The young lady I had communication with…
The young lady I had communication with was very friendly and helpful
10. kesäkuuta 2026
Vastaus yritykseltä Typhoo
That’s great to hear!
We’re really glad you had such a positive experience, and we’ll make sure your kind feedback is shared with the team!
Kind Regards,
Bethany
The Typhoo Team
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