My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Instant response. Listened to what I saId and reacted quickly and positively. Made me feel valued as a customer.
My usual grocery stores no longer have Typhoo QT instant tea available so after hours of research I was very pleased to find an alternate source. I can now telephone and speak with a very helpful... Näytä lisää
Yritys on vastannut
I have long been a Typhoo one cup drinker, and I'm absolutely disappointed with this so called new and improved version. The taste is awful and the square bag is just too large. New and improved it de... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Yhteystiedot
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Yhdistynyt kuningaskunta
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Hyvä
161 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Typhoo
Thanks for your feedback!
Kind Regards,
The Typhoo Team
You still only get an 'Oooo' with Typhoo!
I thought that I wouldn't ever drink the worlds best tea again until I found that I could order them direct. None of my local supermarket seem to stock them any longer.
So I was overjoyed when I discovered that they are still in existence & the ability to order direct!
Still my favourite tea and the delivery was good/on time.
27. marraskuuta 2025
Vastaus yritykseltä Typhoo
Thank you for taking the time to leave such a lovely review. We’re delighted to hear you were pleased to find us again and that ordering direct worked well for you. It’s wonderful to know we’re still your favourite tea, and we’re glad your delivery arrived on time.
Kind Regards,
The Typhoo Team
Parcel arrived promptly
Parcel arrived promptly
I cannot find this product in any shop so was pleased to find in on line .
21. marraskuuta 2025
Vastaus yritykseltä Typhoo
Thanks so much for letting us know, we’re glad your parcel arrived quickly! We’re really pleased you were able to find your favourite Typhoo online.
Enjoy your cuppa, and thanks for choosing Typhoo!
Kind Regards,
The Typhoo Team
Vastaus yritykseltä Typhoo
Thanks for your feedback! We’re glad you enjoyed our quick delivery
Kind Regards,
The Typhoo Team
Your tea has been the only one I have…
Your tea has been the only one I have bought for at least 15 years,,, I love the smooth flavour I hope you will continue to produce it for many more years.
19. marraskuuta 2025
Vastaus yritykseltä Typhoo
Thank you for your kind words! We’re thrilled you’ve enjoyed our smooth tea for so long and look forward to many more years of bringing you the same great flavour!
Kind Regards,
The Typhoo Team
Our favourite tea is QT
Easy to use website and prompt delivery of sometimes hard to find QT at reasonable price.
14. marraskuuta 2025
Vastaus yritykseltä Typhoo
Thank you! We’re glad you found our website easy to use and your QT delivered promptly. We’re always happy to help you enjoy your favourite teas.
Kind Regards,
Bethany
The Typhoo Team
I looked everywhere for this product…
I looked everywhere for this product and couldn’t find it anywhere, so was very pleased to find it on sale at typhoo. It’s the only tea that my elderly mother drinks.
14. marraskuuta 2025
Vastaus yritykseltä Typhoo
Thank you so much for your lovely feedback! We’re delighted you were able to find it on our site, and even more pleased to know it’s the tea your mother enjoys. It means a lot to us to continue providing the blends people truly rely on. If you ever need help finding products in the future, please don’t hesitate to reach out we’re always happy to help.
Kind Regards,
Bethany
The Typhoo Team
Customer services excellent
Apart from the ease of being able to order online, and their packing and delivery times being good. The company its self is so great. I recently emailed customer services with a question about a product and they responded very very quickly. As if I wasn't already a life time customer, they have solidified this with their responses.
5. marraskuuta 2025
Vastaus yritykseltä Typhoo
Thank you for your kind review. We are delighted to hear that our ordering process, delivery service, and customer support have met your expectations. Your continued loyalty is greatly valued, and we look forward to serving you in the future.
Kind Regards,
Bethany
The Typhoo Team
Have Typhoo lost all their faithful tea drinkers?
As per the other reviewers, after Typhoo were "rescued" perhaps a year ago, I bought my usual 240 box of tea bags only to find the bags had changed shape and were no longer packed in foil packs to keep them fresh. This was disappointing enough but the taste had also changed and not for the better. I have only bought typhoon for over 30 years. It stopped that day. Seeing the other comments why on earth did they do this? I'm still searching for a tea I like as much as the "old" typhoo.
23. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback and for being a loyal customer for over 30 years. We’re very sorry to hear that your recent experience did not meet the expectations set by our traditional product. We recently updated our packaging and removed the foil to reduce waste and make our products more eco-friendly. We continually review our blends and packaging to ensure quality and freshness, and your comments will be shared with our team as we strive to provide the tea our customers know and love.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Kind Regards,
Bethany
The Typhoo Team
Vastaus yritykseltä Typhoo
Thanks for your review! Glad you loved the product and fast delivery
Kind Regards,
Bethany
The Typhoo Team
More plastic than product
More plastic than product. Couldn’t believe the amount in it when I opened it.
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear this, that’s not the experience we want anyone to have with Typhoo. Please know that we take feedback like this very seriously. Over the past few months, we’ve been working closely with our in-house manufacturing team to strengthen quality checks and improve packaging.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Kind Regards,
Bethany
The Typhoo Team
I always buy Typhoo one cup teabags and…
I always buy Typhoo one cup teabags and as I could not find them in any supermarket I decided to try your website. Such a relief that I could have them delivered direct to me. It was easy to order and they came in a couple of days. The price was reasonable.
20. lokakuuta 2025
Vastaus yritykseltä Typhoo
Thank you so much for your lovely feedback! We’re delighted to hear that you were able to find your favourite Typhoo one cup teabags through our website and that your order arrived quickly and easily.
We’re thrilled to keep your tea cupboard stocked and look forward to serving you again soon!
Warm regards,
The Typhoo Team
Been trying to get QT for my 92 year…
Been trying to get QT for my 92 year old neighbour as it's not on the shelves now so looked on the Typhoo site he is now a happy elderly gentleman with a good supply, delivery could not believe really quick and will be back for his next order.
☕️☕️☕️☕️☕️
22. lokakuuta 2025
Vastaus yritykseltä Typhoo
Thank you so much for your lovely review! We’re delighted to hear your neighbour is enjoying his favourite cuppa again. It’s great to know your order arrived quickly, we really appreciate your support!
Kind Regards,
Bethany
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you for your review! We’re so pleased your order arrived on time and that you’re happy with our service.
Kind Regards,
The Typhoo Team
Vastaus yritykseltä Typhoo
We’re so glad you’re happy with your Typhoo tea and our fast service. ☕🙂
Kind Regards,
The Typhoo Team
A bag of shite
Every single time you use a typhoo teabag it leaks tea leaves, you end up with a cup full of tea leaves no point having tea bags if they don't work ,ABSOLUTE SHITE WILL NEVER BUY AGAIN!!!!.
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear this, that’s not the experience we want anyone to have with Typhoo. Our teabags should never leak tea leaves, and we completely understand how disappointing it must be to end up with a cup that isn’t enjoyable.
Please know that we take feedback like this very seriously. Over the past few months, we’ve been working closely with our in-house manufacturing team to strengthen quality checks on our teabag materials and sealing process.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience .
Kind Regards,
Bethany
The Typhoo Team
Tea bags now sub standard and poorly packaged
I purchased several boxes of tea bags today (some for my friend!) when I arrived home, I find they are now very poorly packaged in flimsy boxes which do not even keep them in a hygienic manner, let alone contribute to keeping the contents fresh. The bags are now square rather than the regular round. The bags are in twos, which do not separate easily, many split due to the poor covering, some even damaged in the box. The bag material appears to be poorer quality, the perforated point to split the bags is rather ineffective. I purchase Typhoo as they have been, for many years, packed well in foil wrapped packs of 40, keeping the contents fresh, and a great cup of tea.
To say we are very disappointed is an understatement. Unfortunately I am not able to return them to the supermarket, otherwise I would return the 6 unopened boxes. The quality is very second rate in comparison to the round well packaged Typhoo tea bags I have been purchasing for many years.
I submitted a complaint only to be fobbed off with excuses of eco friendly packaging. Bethany was not vaguely interested and would not forward it to the complaints team. Bad show Typhoo.
FINALLY got a response from a supervisor. If I have a problem, return them to the retailer. Only option.
This is really not the retailers responsibility, it’s Typhoo.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback,
We’re truly sorry to hear about your disappointment with our recent packaging and tea bag changes, and we completely understand your frustration. This certainly isn’t the experience we want our loyal customers to have, and we appreciate you taking the time to share your feedback in such detail.
Our move to more sustainable packaging is part of our commitment to reducing environmental impact, but we recognise that quality, freshness, and ease of use must never be compromised. Your comments have been passed directly to our Quality and Product Development teams for review, as we continue to refine our new format based on customer feedback like yours.
We’re very sorry to hear that you felt your concerns weren’t taken seriously, that’s absolutely not the level of care or service we aim to provide. We truly appreciate you taking the time to share your experience, and we apologise that our response left you feeling dismissed.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience .
Kind Regards,
The Typhoo Team
Typhoo needs a zero stars option!
The new typhoo teabags need a zero stars option!
The taste is nothing like it was previously; it’s bitter, too strong and rather unpleasant. This smacks of cost cutting wrapped up in all kinds of BS and the result is dreadful. After drinking typhoo all my life I am changing to a different brand. Did you really think people wouldn’t notice when you produced this rubbish??
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear how disappointed you’ve been with our tea recently, we know how important a good cuppa is, especially for someone who has enjoyed Typhoo for so long.
We haven’t cut corners on quality, but we have recently updated our blend and teabag design as part of a wider sustainability and sourcing review. That said, we absolutely take on board your feedback that the taste isn’t hitting the mark for you.
Our team is actively reviewing comments like yours, and your experience will be shared directly with our blend specialists. If you’d be open to it, we’d love to understand more about the batches you’ve tried so we can investigate further. Please contact our customer service team at support@typhoo.co.uk
Kind Regards,
Bethany
The Typhoo Team
I have used typhoo for the last…
I have used typhoo for the last 26years,but the new square tea bags are terrible. Flavour has totally changed from satisfactory to a bitter taste, tea bags rip to shreds when separated leaving loose tea in my cup. Please, go back to the original format
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time share your feedback,
We’re sorry to hear about your recent experience with the Typhoo tea bags you purchased.
Typhoo has recently transitioned to square tea bags to enhance manufacturing efficiency and reduce waste, as part of our broader commitment to sustainability and minimising our environmental impact.
Since Typhoo was acquired by Supreme PLC, we have been dedicated to revitalising the brand following its administration. This includes significant investments in improved sourcing, refined blending, and enhanced quality control — all now based at our newly established facility in Gloucester.
We value your feedback and are keen to address your concerns directly. Please don’t hesitate to contact us at your convenience on 0330 024 2323.
Kind Regards,
Bethany
The Typhoo Team
Typhoo bags are a JOKE !!!!!
Typhoo tea bags are a JOKE !!!!!! I recently bought 2 boxes of them only to find every other day there is loose tea floating around in my cup which I absolutely detest . If I wanted loose tea then I would have bought loose tea leaves !!!! Loose tea leaves are a big NO NO for me . I got in touch with their customer support team who sent me another 2 boxes of the same which I threw away in the bin . I did ask for a refund as I was NOT happy with their tea but they insisted & assured me the tea bags were a bad one off batch . That wasn’t the case . These 2 new boxes were also a JOKE !!!! They’re in the bin too . TYPHOO YOUR TEA BAGS ARE ABSOLUTELY RUBBISH . Goodbye ?!!!!!!!!
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback.
We sincerely apologise for your recent experience with our tea bags.
Typhoo has recently been acquired by Supreme PLC, and we’ve brought our manufacturing operations back in-house. We are now based at our new manufacturing facility in Gloucester, where we have made significant investments in sourcing, blending, and quality control to enhance the overall quality of our products.
These changes have been implemented in the past few weeks as part of our commitment to restoring and maintaining the high standards our customers expect from Typhoo Tea.
Unfortunately, we are unable to offer a refund as we do not hold or manage store transactions. However, I can see that our Customer Service team previously issued a replacement as a gesture of goodwill to help resolve the matter at the time. This was arranged in response to concerns raised following Typhoo’s administration and the transitional period thereafter.
Please note that our team is not able to check individual tea bag batches, especially those produced prior to our takeover and the implementation of in-house quality control processes.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. Please don’t hesitate to contact us at your earliest convenience on 0330 024 2323.
Kind Regards,
Bethany
The Typhoo Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.