Triton Showers Arvostelua 

Easy to renew policy with no hassle

I ordered a solenoid valve assembly for my Triton shower on 2 September 2026. It was delivered via DPD to Argos where I collected it. The part was not wrapped in bubble wrap or in a box and one of the metal terminals on the electrical coil block was bent. I sent an email to Triton Showers and they did not respond for 3 working days so I had to call them. During this time I straightened the bent terminal thinking it would be ok and it was fitted to the shower. The live wire connector did not go onto the terminal fully as there was still a wave in the metal terminal. I enquired if I could detach the electrical coil block part which is detachable and return to Triton Showers for a replacement but they said I would have to send the whole part. This would mean disconnecting the water and electrics again as the plastic assembly had been fitted. They delivered a part which was faulty but are not going to replace so now I have to purchase a new electrical coil block so not at all happy with their service.

My experience with the Triton AS2000SR raises serious concerns about product conformity, documentation control, and customer service standards.
Triton’s own installation materials are contradictory and misleading. Their official website still hosts an installation video showing a casing design and downward facing inlet pipes that no longer exist, while other Triton manuals show the opposite. This is not a case of outdated third party information, it is Triton publishing conflicting instructions for the same product across its own channels.
More importantly, the electrical terminal markings on the supplied unit (ACN/ACL) do not match Triton’s own installation manual (L/N) and do not align with BS EN 60445, BS 7671, or standard UK appliance conventions. Triton did not provide a clear regulatory explanation for this discrepancy, nor did it address the implications for BEAB (British Electrotechnical Approvals Board) approval, documentation accuracy, or product conformity under BS EN 60335 and the Low Voltage Directive. The questions raised were specific and safety relevant, yet the responses avoided the core issue.
The first unit also exhibited a clear commissioning fault: A very loud abnormal humming and inadequate water flow. A replacement AS2000SR purchased from another merchant operated correctly, confirming the original unit was defective despite Triton describing the noise as “normal.”
Where credit is due, and to be perfectly clear, the replacement AS2000SR I purchased independently performs exceptionally well. It is extremely quiet, noticeably much quieter than the Triton AS2000XT it replaced, and functions exactly as expected. The commissioning process was smooth, the hum when commissioning was minimal, and water flow was almost immediate. When the product is correct, it is a genuinely good shower and I am happy to acknowledge that.
However, customer support was wholly inadequate. Telephone access was effectively non existent, and the initial written response was superficial, technically flawed, and failed to engage with any of the issues raised. Only after escalation did Triton acknowledge a design change, yet their outdated installation video remains publicly available. To date, Triton has offered no explanation for why their service helpline was impossible to reach. During my final attempt, I waited over two hours moving from around 22nd in the queue to 4th before the call was abruptly terminated without ever speaking to an advisor.
Had my pipework not been embedded within the wall, there was a distinct possibility Triton would have lost me as a customer entirely, and I would have replaced the unit with a competitor’s product. The only reason I persisted was to avoid unnecessary structural work.
Overall, the product supplied did not align with Triton’s own documentation, the technical explanations provided were inadequate, and the support experience fell well below acceptable standards, and has mentioned had my pipework not been embedded within the wall, making replacement structurally impractical, there is a strong likelihood I would have purchased a competitor’s shower instead.

They were just as a good firm should be , helpful and pleasant on the phone , arranged an engineer visit within a couple of days and kept me updated on the time of the visit. I received a text both on the night before and on the morning of the visit. The engineer turned up 5 minutes after the text. All in all an excellent professional experience

Paid for a guaranteed repair to a shower 2 weeks outside warranty.
Triton cancelled 1 st planned visit then waited 2+ weeks for the next appointment.
Engineered called and said numerous issues and unit was beyond economic repair. Said i should phone to arrange a new unit and fitting.
Called customer service number waited on hold for 30 minutes while at queue position1
Expected me to pay full price for new unit and installation. Advised this was not acceptable. Asked to speak to customer service manager (Noelle)advised she was in a meeting but would get her to call me back.
24 hours+ later no call received.
Called customer service again to speak to Noelle after some time was advised she was not in the building but would get her to call me back. Not happened as i write this review.
Not sure why its called customer service dept

Shower arrived,electrician arrived to fit it,loads of little bits missing!It is now half installed,my son has rung repeatedly and after an hour,he is still 16th in the queue,three days in a row this has happened.So he emailed and hasn’t even had the curtesy of a reply.Meanwhile I at 79 years of age am having to use the bath,which I have difficulty with.

I would never use Triton again and will make it my business on social media to let people know they are an awful company.Beyond furious.

Simple process to extend the warranty on my Triton shower. My call was answered within a couple of rings. The Triton customer service team member was both friendly and efficient. Completely satisfied with the service provided by the company.

They extended the 5 year guarantee by 1 year.

If I could give zero stars I would, absolutely appalling experience. No blame attaches to the lady I spoke to she can only quote company policy. It is the policy that is appalling.
I have a Triton Satellite high performance power mixer shower which I installed myself and which has performed brilliantly for many years. Recently it developed a fault and I contacted the company to request an engineers visit to resolve. I was informed that model was now obsolete so no help could be offered! They offered to sell me a new model. Reluctantly, I was going to accept this but when I explained that I would also require them to install for me, for the reason that I am now 86, they refused and informed me that I would have to make my own installation arrangements. My conclusion....happy to take your money but zero interest in providing a customer service if inconvenient to them.

Ione was the best Customer Service Adviser I’ve ever come across. So polite and very helpful. I was so scared of calling but Ione was absolutely fantastic and helped me through it all and I have an Engineer booked in sooner than we thought as she went the extra mile for us. Honestly 10* Customer Service. Am so thankful and grateful and feel less stressed so thank you Ione. Everyone should be kind and nice like Ione as it really does make a difference to the customer. Everyone be like Ione!

Genuinely to most competent, honest, knowledgeable, friendly and useful customer service call handler I have ever encountered. "Call handler" doesn't even describe fit.

Engineer was so lovely and polite. Talked me thru everything he was doing.
Turn around was so quick.

I have to say, what a ridiculous and completely inaccurate response.

At no point did Triton proactively contact us throughout this whole process. Every single piece of communication was instigated by us because we were left chasing for updates. So to suggest that we were “contacted” and that you have provided an adequate explanation simply does not reflect what actually happened.

Your apology also means very little when Triton still appears completely unwilling to take any ownership of the situation. The fact remains that we were left nearly a month without a working shower because of a faulty Triton product. This is not a minor inconvenience — this is our only form of washing.

I find it absolutely astonishing that Triton considers it acceptable for a customer to be left in this situation for almost four weeks, while having to repeatedly chase Triton just to find out what was happening.

The fact that a replacement shower eventually arrived does not somehow make the previous three to four weeks acceptable, nor does it excuse the dreadful communication and lack of ownership throughout.

Quite frankly, this whole experience has reinforced my original complaint about Triton’s customer service. Faulty products can happen, but how a company deals with the problem is what matters — and Triton has handled this appallingly.

I would therefore like my complaint escalated and a proper response from someone who is prepared to take responsibility for what happened, rather than another generic apology that simply repeats the timeline from your records.

A positive experience. Uncomplicated telephone call to renew my yearly cover - important, as I’m an elderly customer and usually find difficulty in negotiating my way around the modern technology.

Since I have used Triton I have found your product excellent plus your renewal notices re yearly insurance.

Triton engineer left me with a leaking cold water inlet, which was definitely not apparent before his visit. Triton would take no responsibility for it as it was not part of the shower. Had to call a plumber to fix it.

Telephone operator was polite and helpful.

First class service from a brilliant customer service.
I had my Triton shower put in by a plumber but had no receipt or guarantee, after a year it stopped working and after getting nowhere with guy who put the shower in I emailed Triton and after checking it was still in warranty I was able to get my shower fixed. All my emails were answered and they were superb as I was expecting to have to buy another one. My shower is working again and I have just taken out an extended warranty that was offered to me. Thank you to a great customer service.

The engineer, Rob, was excellent and the lady who dealt with the extended warranty on the phone was more than helpful. Both very polite and a pleasure to talk to. A big thank you to both!