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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Fast delivery great price good product The product been used 6 times and done a great job I only gave 4 stars as I’ve been trying to contact them regarding some information on the product which the... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Great Product. Sturdy. Documentation on how to put it together could be improved though. Images lack clarity and instructions vague in areas. Suggest a video tutorial. Using Evri as the courier was di... Näytä lisää

Saanut 1/5 tähteä

For a company that claims to be a leader of tools ect their customer service is pathetic. They don’t have a customer service telephone service. They haven’t responded to a email sent concerning a miss... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Great experience with Rocwood. I’ve known them since 2017. Good quality items, fair prices, and quick delivery. The team is always ready to help—highly recommended!

Yritys on vastannut

Yrityksen tiedot

  1. Metallityökalujen ja -koneiden toimittaja
  2. Rautakauppa
  3. Remonttitarvikeliike
  4. Ruohonleikkurimyymälä
  5. Konepaja
  6. Imurit

Yrityksen kirjoittama

RocwooD is a UK based internet exclusive direct to consumer company. By buying from us direct, we can offer you better deals here from our site, than you can find in stores or even on big ecommerce platforms like Amazon & eBay. Because our products are sold only online & not in stores we package our machines in simple plain brown box’s with black label branding & pass the saving on to you. All our products are speedily dispatched from our UK warehouse & usually arrive on your doorstep in a couple of days.


Yhteystiedot

3,8

Hyvä

TrustScore 4/5 tähteä

242 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 47 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Professionals Opinion? "Utter Trash"

Please do not use this company or buy their products. Bought the RocwooD 51cm / 20" Self Propelled 173cc Petrol Mulching Lawnmower for £246.99 last summer. Straight away the cord pull was jamming, but I hoped it just needed bedding in and would become more fluid. Big mistake. I was able to eventually get it started for a couple of mows. Then it completely locked.

Unfortunately, this was now outside the Rocwood 60 day warranty and they would only help once I paid to dismantle, drain and ship it back to them. The instructions made it pretty clear that Rocwood would use any excuse not to collect the mower from the depot (traces of oil or petrol - in a petrol mower!). I wrote it off at that point as just a bad buy and bought another from a reputable company, which has been superb.

My son in law needed a petrol mower this year and thought he would try it. When he phoned the local Garden Machinery company to arrange a service the owner just laughed as soon as he heard 'Rocwood'. He said he would look at it, but was unlikely to charge for a service as he described previous experiences with Rocwood as "utter trash". My SIL persevered, took it to them but the chap in the shop would not accept it for a service after he checked it, as he believed it was a waste of time and money even attempting to repair this mower, or indeed any Rocwood products.

I don't want any sort of refund, I write this purely to warn other potential buyers that these mowers, whilst cheap and flimsy, are not worth approximately £100 an hours worth of use before they give up the ghost. Warranty is a joke and customer service is pathetic. Please avoid.

23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Fast delivery great price good product

Fast delivery great price good product
The product been used 6 times and done a great job I only gave 4 stars as I’ve been trying to contact them regarding some information on the product which they have not got back to me a bit disappointing

26. maaliskuuta 2026
Rocwood-logo

Vastaus yritykseltä Rocwood

Thank you so much for your lovely review – we’re really glad to hear you’re happy with the product and that it’s doing a great job 😊

We’re sorry to hear you’ve had trouble getting through to us – that’s certainly not the experience we want for you. We did respond on 9th April, but it looks like our message may not have reached you as I can't see a reply.

If you could please email us at sales@rocwood.co.uk quoting your order number, we would be more than happy to take another look into this for you and get everything sorted as quickly as possible.

We look forward to hearing from you!

Best regards,
The RocwooD Team 💚

Saanut 5/5 tähteä

Excellent company to deal with.

Great experience with Rocwood.
I’ve known them since 2017. Good quality items, fair prices, and quick delivery. The team is always ready to help—highly recommended!

8. tammikuuta 2026
Rocwood-logo

Vastaus yritykseltä Rocwood

Thank you so much for your kind words and continued support over the years! It really means a lot to us to have worked with you since 2017 😊

We’re delighted to hear you’ve consistently had a great experience with our products, pricing, and service. Long-standing relationships like this are incredibly valued by our team.

We look forward to continuing to work together for many more years to come!

Best regards,
The RocwooD Team 😊

Saanut 5/5 tähteä

Delivery was as expected very good,

Delivery was as expected very good,
however the instructions for fitting need a little tweak, other than that all good.

27. maaliskuuta 2026
Rocwood-logo

Vastaus yritykseltä Rocwood

Hi Barry,

We are very happy you have had a good experience with us and we are working on updating all of our instruction manuals. The most up-to-date versions are found on our listings.

Kind Regards
RocwooD

Saanut 1/5 tähteä

Rocwood unhelpful and in hiding

For a company that claims to be a leader of tools ect their customer service is pathetic. They don’t have a customer service telephone service. They haven’t responded to a email sent concerning a missing charger for the pressure washer so… Electric start is non existent as we can’t charge the battery and there is no details anywhere on the web showing any parts whatsoever. They claim that they are on facebook / instagram/ twitter ect but they don’t show up on any platform. I did eventually find a telephone number but the woman who answered was as much use as chocolate mug. Refused to allow me to speak to anyone whatsoever and acted like hitler.. Her was or no way which was like it or lump it.. Would I purchase another Rocwood product. NOT IN A HELLS CHANCE.

6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Rocwood-logo

Vastaus yritykseltä Rocwood

Hi Bryan,

Thank you for your review.

We feel it’s important to address a few points raised here. Throughout our correspondence, we responded promptly within working hours and took action to resolve issues as they were reported. A replacement petrol cap was arranged and dispatched immediately, with tracking provided.

When you later contacted us regarding the charger, we explained where it is typically packaged and offered further assistance if it could not be located.

That said, we do not consider the language used in your review to be appropriate or reflective of the service provided. We have made every reasonable effort to assist you and remain willing to help resolve the charger issue should it still be missing. We are an internet based company so we do not have the facilities to accommodate a phone service.

Kind Regards
RocwooD

Saanut 5/5 tähteä

Quality product and quick delivery…

Quality product and quick delivery thank you.

30. maaliskuuta 2026
Rocwood-logo

Vastaus yritykseltä Rocwood

Thank you so much for your lovely 5-star review! We’re delighted to hear you’re happy with the quality of the product and the quick delivery 😊

We really appreciate your kind words and support!

Best regards,
The RocwooD Team

Saanut 4/5 tähteä

As advertised

27. maaliskuuta 2026
Rocwood-logo

Vastaus yritykseltä Rocwood

Thank you so much for your review! We’re really pleased to hear everything was just as advertised 😊

We truly appreciate your feedback and hope to see you again in the future!

Best regards,
The RocwooD Team

Saanut 5/5 tähteä

I tried to buy this item of Ebay but…

I tried to buy this item of Ebay but couldn't because they need proof of ID. So I looked for your website and bought it of you and £3 cheaper and pleased with item

29. maaliskuuta 2026
Rocwood-logo

Vastaus yritykseltä Rocwood

Hi Colin,

Glad we could be of assistance.

Kind Regards
RocwooD

Saanut 5/5 tähteä

Chainsaw

A very helpful website and kept in touch with information

28. maaliskuuta 2026
Rocwood-logo

Vastaus yritykseltä Rocwood

Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you found our website helpful and that our updates kept you in the loop throughout 😊

It really means a lot to us, and we truly appreciate you taking the time to share your feedback!

Best regards,
The RocwooD Team

Saanut 4/5 tähteä

Despatched as promised

Despatched as promised. Shame they use Evri to deliver, they are slow and their website is unreliable.

27. maaliskuuta 2026
Rocwood-logo

Vastaus yritykseltä Rocwood

Hi Ian,

I am very sorry you had issues with our website, we are updating our website each week, with the most up-to-date information.

Kind Regards
RocwooD

Saanut 5/5 tähteä

effective problem solving

The item I have ordered. During the delivery, it sustained some dents.

Adam from the customer service was very helpful and sorted the issue effectively.

I appreciate your business and would recommend this company to anyone looking for quality products and excellent service.

Thank you for your business.

1. maaliskuuta 2026
Saanut 2/5 tähteä

Pressure washer

First time of using my pressure washer the hose rubbed against part of the frame work and after a hour and half of use a hole appeared. This fault was not covered under warranty so l had to buy a replacement hose for £30.

5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Rocwood-logo

Vastaus yritykseltä Rocwood

Hi Martin,

We have not had any correspondence with you, please email sales@rocwood.co.uk and we are happy to look at your hose.

Kind Regards
RocwooD

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