Tlscontact Arvostelua 

Efficient and punctual - super easy process. Thanks!

Very professional, friendly and helpful. I applied for UK naturalisation for British passport after loading every document needed online. Only passport scanning and biometric done in their office took 15mins in all including waiting. Certainly would recommend

Website confusing, complicated with zero availability of appointments for months... when I phone to get help, I'm on hold for such a long time.. yet I'm paying for this service?! Why does the government outsource this? What a pain?!!!

First, I was late because Google Maps directed me to the wrong location. After realizing the mistake, I ran to the correct TLS Edinburgh office and arrived 17 minutes after my scheduled appointment. I was then informed that my appointment had been cancelled just two minutes before I arrived.

The cancellation itself is not my main concern. My primary issue is the way I was treated by the staff member who came to explain the cancellation. (To be clear, this was not one of the two security officers, they were both polite, professional, and simply answered my questions.)

When I arrived, I was on the phone with the TLS helpdesk trying to clarify the situation. The staff member interrupted me and said, "Don't speak on the phone while I am talking to you. Go outside until you finish your call." I explained that I was speaking with the TLS helpdesk about my appointment, but he still spoke to me in a very rude and dismissive manner. His tone made me feel as though I had done something wrong or owed him an explanation, rather than being treated as a customer seeking assistance.

To make matters worse, when I first realized I was at the wrong location, I called the TLS helpdesk to ask how much time I had before my appointment would be cancelled. A representative told me there was a 30-minute grace period. However, after arriving at the correct office, I called again and was told by another representative that the grace period was only 15 minutes, the 30 minutes is for TLS London and Manchester. This inconsistency made it appear as though I was being dishonest when I repeated what I had been told. Fortunately, the two security officers understood the situation and were respectful throughout (the other guy did not know about this conflect).

After I accepted that there was nothing more I could do and decided to leave, the same staff member asked me to show him my appointment confirmation. I had to stop, take the document out of my backpack while I was exhausted from running, and hand it to him. He then simply pointed to the correct office address on the appointment letter... SERIOUSLY!!!. At that point, I was already leaving, and there was no practical purpose in doing this. It felt unnecessary and insensitive, especially given the circumstances.

Overall, I understand that appointments have policies and deadlines, although I have the new appointment on 4th August, which gives me only 3 weeks window to get the VISA or I will loose the hotel booking, conference registration, and flight booking. My complaint is not about the cancellation itself, but about the inconsistent information I received from the helpdesk and, more importantly, the discourteous and unprofessional way I was treated by the staff member at the TLS office.

Update: I sent you an email as TLS asked, with the reference number, and waiting for your response.

My experience at the TLS Belgium center was generally satisfactory.

One drawback was the reception; there was a long wait and the service was poor.

I went through the security procedures before seeing the agent who received my file. This person was very kind and professional, very relaxed and at ease with their work. Then I went to the checkout and had my biometric data (fingerprints and photo) taken. This person was very kind and polite.

Overall, the organization was good and the staff remained professional throughout the process. Submitting my application was quick.

A major positive point is the time allotted to complete the application with the missing documents, which allowed for a proper submission. A very good initiative.

Overall, this experience went well, and I am now awaiting the decision regarding my visa application, which I hope will be positive so I can visit Belgium, specifically Brussels, and all its tourist and historical sites. Although I have visited several European countries, Belgium remains on my "must-see" list.

Excellent work

Une expérience scandaleuse.
Cela fait maintenant 9 mois que nous attendons simplement un rendez-vous pour un visa touristique. Nous en sommes à notre 5ᵉ demande, sans aucune explication claire. Nous avons appelé à plusieurs reprises, nous nous sommes déplacés, mais les réponses sont inexistantes ou différentes selon la personne à qui l’on s’adresse.

Ce manque de transparence et de communication est inacceptable. Laisser des personnes attendre pendant des mois sans information est profondément frustrant. Nous demandons seulement un traitement sérieux de notre dossier et un minimum de respect envers les demandeurs !!

Je tiens à dénoncer les pratiques scandaleuses et l'amateurisme total du centre TLScontact de Yaoundé. En tant que citoyen français, j'ai tenté depuis le début du mois de juin d'obtenir un rendez-vous groupé pour mes parents (ascendants directs de Français). Suite à un bug informatique majeur de leur propre plateforme, les numéros de passeport de mes parents ont été bloqués dans leur système, rendant toute inscription normale impossible.

Pendant près de deux mois, j'ai multiplié les appels et les courriels pour demander une simple suppression technique du dossier bloqué. Silence radio total. Face à l'absence de réaction de leur support et à l'urgence de mes congés familiaux (juillet/août), j’ai été contraint de modifier légèrement la saisie informatique pour forcer le système et décrocher un rendez-vous le 17 juillet. Les formulaires officiels de l'État (France-Visas) et les passeports physiques étaient, eux, strictement exacts.

Le jour du rendez-vous, mes parents — des personnes âgées ayant parcouru plus de 1 000 kilomètres depuis le Grand Nord du Cameroun — se sont présentés au centre de Yaoundé accompagnés d'un avocat. Les agents d'accueil ont fait preuve d'un zèle et d'une inhumanité révoltante : ils ont refusé de les laisser entrer au motif d'une divergence sur la pré-saisie informatique de TLS, refusant de corriger la ligne sur leur écran, service qu'ils facturent pourtant à prix d'or.

Résultat : des parents âgés refoulés, bloqués à 1 000 km de chez eux, et des vacances familiales détruites à cause de leur incompétence technique de départ. On nous demande aujourd'hui de reprendre rendez-vous fin août alors que les billets et les congés étaient prévus pour juillet. C'est une prise d'otage administrative et financière intenable. Une plainte officielle a été déposée auprès du Défenseur des Droits et de la Chancellerie consulaire pour dénoncer ce racket légal et ce déni de service public. TLScontact est une honte absolue.

Service on the phone is fine, staff are polite and helpful. Problem is whatever's happening behind the scenes with processing.

Applied 26th June, two months before my travel date to Germany, thinking that would be enough time. Still no appointment, still no timeline. At this point I'm not confident it'll be sorted before I actually need to travel.

Ref number 4604473 if anyone wants to actually check it. Not looking for excuses, just want someone to tell me honestly where this stands and when I'll get seen.

Website is terrible I can log on but just get loading spinning wheel constantly. We are unable to even look at booking or uploading any documents. Tried getting in contact but no response at all. I understand the odd glitch but this is apparently a constant issue and has been going on for days now for me. Not very good at all for a company that deals with time sensitive appointments. I'm certain that if I do eventually get access to the site that there will not be any free appointments available either. If you must charge for the privilege of using your services then at least ensure the website actually works in the first place.
I cant comment on the staff as I've not managed to be in contact with any of them

What a great experience I had with TLS Liverpool. I was seen to promptly. I was helped by Shaylah who was friendly, helpful and efficient. My experience there was an absolute pleasure.

this company is not a normal company. there must be an illegal organisation behind them. I dont understand why UK government does not do anything else to them.? They have sent to me an appointment for 19th June 2026 for Germany Visa. But before 24hr passed they cancelled it weirdly..! I have been tried to get an answer from this shit company but it is impossible to reach through phone. They sometimes replies your emails but the answers are ridiculous.....

Pros: The staff at the physical appointment centre are generally polite.

Cons: The document(UK visa) upload website is poorly designed. It lacks basic guardrails, making it incredibly easy to submit an incomplete Indefinite Leave to Remain (ILR) documents by mistake. A quick look at Reddit and other online forums proves that this is not an isolated case, many other applicants are making the exact same mistake due to the confusing layout. Once you click submit(which "some" assume it's the next button), the system permanently locks you out of your files.To fix this, you are forced to pay a high "Assisted Scanning" fee at the centre. This proves the system is fully capable of taking more documents, meaning the online lockout is just an artificial barrier to force an upsell. To make matters worse, their feedback survey link expires in 24 hours, which feels like an attempt to dodge accountability. The system needs an urgent upgrade to include "undo" options and confirmation prompts.

Well received and good team work!Excellent customer care throughout from the guards in the parking lot to the people handling the submitted visa material. Well done!

How long will the website be down?!??!?!?!!??!?!

We are going for a UK visa but the booking website does not work

I booked my flights, hotel, and travel insurance because these are mandatory requirements before applying for a German visa. After spending all that money, I have been trying to book a visa appointment through TLScontact Germany in London for the past three weeks.I have checked the website three times a day, exactly as their customer service advised me when I called about the issue. Despite doing everything they told me, there have been no appointments available and no meaningful assistance from TLS.My flight is scheduled for next week, and I still don't have a visa appointment. I've received no helpful response, and it feels like they are happy to let people spend hundreds or even thousands of pounds on non-refundable bookings without providing access to the service they are supposed to offer.This level of service is completely unacceptable. The lack of available appointments, poor communication, and complete disregard for applicants' time and money is absolutely disgraceful.If you have any alternative, avoid this place.

Everyone was helpful and kind to me.

Personnelles sympas et professionnel, Envoi rapide du dossier vers le consulat، système de suivi de demande instantané . Je trouve que TLS contact est en bonne voie.

Very disappointing service. We went for a German visa appointment with our minor child, but only one parent was allowed inside while the other had to wait outside. This makes no sense because many documents require both parents' signatures or consent.

The counter staff kept finding issues with documents and it felt like they were pushing us to use their printing service, which cost £15 per document. We were also told that if we didn't return with the printed documents within 15 minutes, we'd have to book a new appointment. The whole process was stressful and poorly managed.