Tlscontact Arvostelua 

Honestly, I have always valued TLScontact and its services, but lately, I have been highly disappointed.

Why can’t you open your website to enable applicants travelling for their studies this September to book appointments? What exactly is the problem? Why can’t you fix your website?

Do you think everyone has the money to pay for premium services? Not everyone can afford to pay extra just to secure an appointment.

If the workload is too much, please kindly employ more staff to handle the increasing number of applicants instead of allowing the situation to deteriorate into what appears to be laziness and incompetence.

Applicants have deadlines to meet, especially students preparing to resume their studies in September. We have already spent so much time and money on our applications, and the least we expect is a functional booking system and efficient service.

TLScontact, please do better. Fix your website, open regular appointment slots, and give all applicants a fair opportunity to book without being forced to pay for premium services.

The service was excellent and prompt.

They have now introduced a new system where you have no visibility of the next available appointment. You simply complete your application, submit your preferred travel dates, and then hope for the best.

In my case, I was assigned an appointment at 3:00am, only for it to be cancelled at 4:00am because I had not made the payment in time?!

Even if the system had worked as intended, the appointment they offered was after the travel dates I had specified in my application. After waiting more than 15 minutes to speak to customer service, I was told there was nothing they could do regarding appointments. The only support they could offer was to 'look into' the one-hour payment window provided for appointment confirmation.

The service used to be much better when applicants could view and select from available appointment slots. At the moment, the process feels completely disorganised and unnecessarily stressful.

No care about you spending time to these very much detailed documents again and again.

Très bon service, excellent. Le staff et tout est au haut niveau. Merci beaucoup les jeunes ❤️❤️❤️

Once again I am forced to deal with TLS and once again I have been left furious.
I completed an application, booked an appointment and then decided I would rather pay the extortionate fee to book one of their premium appointments, so I could get it done sooner.
In trying to do this, the appointment was cancelled and I could not rebook as it said it was 'pending'.
I called the call centre and someone helped me, stating the will have to cancel the application and I will have to start all over again. I asked if it wasn't possible to upgrade once you have booked a regular appointment and was told no, it's just a glitch that sometimes happens. Fine.

Start the application again, try to book an appointment and I am greeted with a new error. This time because my email is already linked to an application.

Call the call centre again, wait 7 minutes and then call gets dropped. Call again and get through to the most unenthusiastic agent. He tells me he will have to delete this application too and I must wait 48 hours to do a new one. I express my concern that through no fault of mine the application is now further delayed and there are hardly any appointments as it is, forcing you to pay the upgrade. The agent couldnt care less which just shows the general attitude of TLS - they know you are forced to deal with them so they don't even bother making sure their system or staff are up to the task.

Elle est super
Et qui travaille sont magnifiques

Not to sit at the first chairs. Tell them to move to the desks and wait there by chairs. After handing in docs then they can sit at the biometric section.

The TSLcontact staff in Bloemfontein were very knowledgeable, professional, friendly and supportive. We had to drive 500km and stay overnight in order to submit our visa applications, nevertheless, the process was professionally managed and worth all the effort. Thank you.

Ras j'ai rien à dire tout est ok

Quick and efficient.
However paid £54 for them to print out documents in case I didn’t have them. All they needed was QR code and passports.
I had printed QR code prior.
A refund would be appreciated.

Very good welcoming at reception, helpfull throughout all procedures.

Very much comfortable

Extremely disappointing and unprofessional service from TLScontact

For days now, I have been trying to book my appointment, but up until this moment, it has not been successful because their website is not working properly. The system keeps hanging and applicants are left stranded without any solution.

The most frustrating part is that their customer service is not helpful. Phone calls are not answered, emails are not responded to, and there is no proper communication or support. Applicants are left wasting their time, data, airtime, and money while trying to resolve issues that are not their fault.

TLScontact needs to urgently fix their website and improve their customer service. This level of delay and poor support is unacceptable for a service handling important visa applications. Today is 4/8/26

Terrible experience, I wish I could avoid using this company . Applied for naturalisation in the UK, paid already very considerable sum for that to the government. The government website where I applied and paid the rather large sum already redirected me to book a biometric appointment that is needed to continue my application with this company. While there is a lot of appointments available if you are willing to pay £54 for them to scan your documents or pay £130 to come anytime without an appointment, the free appointments where you upload your scanned documents yourself are just not available at the three centres nearest to me. The system seems to be designed to make money out of people by simply not giving them the option to book the free appointment . If I was willing to pay I'd plenty of choice- surplus of appointments available every day. It's shameful that the UK government enables this company to be able to do that. Eventually I booked an appointment in a centre 2 hours away from me, when there is one just a half an hour away from where I live. All after being logged out for ages apparently for trying too hard to find appointments at various centres . I am not happy with having to travel so far needlessly but at this point I just want it over and done. You can't get to speak to a person and ask for help, it's all AI. My initial message to customer service got replied to after 3days....

It’s actually a good company that you can trust and they’re serious

Katastrophale Wartezeiten und unzureichender Service – Absolute Enttäuschung!
Wir haben am 04.04.2026 einen Termin für meinen Vater bei TLS Rabat vereinbart und warten nun seit vier Monaten ohne jegliche Rückmeldung oder ein Update zum Bearbeitungsstatus.
Schon bei meiner Mutter dauerte das Prozedere über 4 Monate – seit letztem Jahr machen wir leider nur noch schlechte Erfahrungen mit der Terminvergabe. Als wir vor wenigen Tagen telefonisch nachgehakt haben, hieß es lediglich, dass aktuell noch Anträge aus November 2025 bearbeitet werden.
Wir haben extra mit 4 Monaten Vorlauf geplant, um ein wichtiges Familienfest gemeinsam feiern zu können. Nun sind wir gezwungen, unsere große Feier zu verschieben, weil schlichtweg nichts vorangeht.
Auch der telefonische Kundenservice ist eine reine Geduldsprobe: Man muss regelmäßig mehr als 5-mal anrufen und jedes Mal viele Minuten in der Warteschleife verbringen, nur um dann enttäuschende Auskünfte zu erhalten.
Ein absolut inakzeptabler Service für Familien, die auf eine verlässliche Bearbeitung angewiesen sind!

the service was very good and the staff were super friendly

Great experience and it was quick as well