Tlscontact Arvostelua 

Excellent service. I always enjoying the experience in the tls with the service and the employees

I left my appointment frustrated, and my first impression was that there had been been no instructions telling customers where to wait. Afterwards I found a photo of the notice and remembered that it was indeed there.

The notice tells customers to stand outside a locked door until someone from TLSContact comes to let them in. There is no bell, no intercom, no button and no way to announce your arrival. You are simply expected to wait until someone notices you.

For an appointment-based service that charges significant fees, this is remarkably poor design.

What made my experience particularly unpleasant was what happened when I tried to ask for help.

The building has a shared reception area with seating. Not knowing the procedure, I politely asked the receptionist where I should wait. Instead of simply saying, “There’s a notice by the TLS door explaining the process,” or pointing me towards it, I was told to leave the reception area. When I asked whether I could wait on the sofa, the answer was simply “No.” I was then effectively instructed to step back and remain outside the reception area while waiting for TLSContact.

That wasn’t a conversation. It felt like I was being treated as though I had crossed into forbidden territory simply by asking a reasonable question.

My criticism is that nobody made the slightest effort to communicate those rules like a human being.

Pointing at the notice would have taken seconds. Explaining that the reception area belongs to another company and that TLS staff would collect me shortly would have taken even less effort than the confrontation that followed.

Instead, the interaction left me feeling like an inconvenience rather than a customer.

The wider issue, however, belongs to TLSContact.

The UK Government has entrusted TLSContact with delivering part of the visa application process. Customers pay considerable sums for that service and attend by appointment. Yet the arrival process consists of standing outside a locked door with no means of announcing your presence while hoping someone notices you. Meanwhile, there is a waiting room inside that you cannot access until someone lets you in.

That isn’t good customer service. It’s a process designed around operational convenience rather than the people using it.

Not everyone attending a visa appointment is young, fit and travelling light. Some people have medical conditions. Some are elderly. Some are pregnant. Some arrive with babies or young children. Expecting everyone to stand for an unknown amount of time because nobody thought to install a simple doorbell or intercom demonstrates a surprising lack of empathy.

Ironically, the solution would be incredibly simple: a bell, an intercom, or even a member of staff greeting customers at appointment times. Any of those would remove the confusion and avoid placing people in awkward situations with a reception team that isn’t even employed by TLSContact.

The staff inside the TLS office were professional once I was admitted. My criticism is aimed squarely at the process, not the people processing applications.

Good public-facing services are measured not only by how efficiently they handle paperwork but also by how they make people feel. Unfortunately, this experience suggested that, somewhere along the way, basic human decency and common sense were forgotten.

It’s been more than a year now and i still haven’t received my £66.66 from TLS contact, they stopped replying to my emails as well.
Worst behaviour from them.
Going to escalate it to citizens advice.

The new appointment system is so unfair. They gave me a date that did not suit me, and changing the date costs an additional £60. That is so unfair!

Had to drive from Johannesburg to Bloemfontein to apply for a German visa because the Centurion branch's website told me there were appointment slots available, but it took four phone calls to the TLS call centre to confirm there actually weren't any slots (what a dumb system). The Bloem TLS staff were so much more pleasant to deal with than the Centurion staff. Explained things nicely and even accommodated me by having my application sent back to Centurion so I didn't have to drive another eight hours to fetch it.

Absolutely terrible service. Consistently terrible. I've been forced to go through TLScontact twice to apply for a visa and have had extremely poor experiences both times. The website is frequently dysfunctional, they are not transparent or upfront about their fees or refund terms and conditions, and customer service is ranging from incompetent to indifferent, at times rude - when you can actually get through to anyone on the phone, that is. When I asked to speak with a manager I was told none was available. I also had no response to a complaint I made through their complaint system, 1 week+ later and counting. And just now after more than 30 minutes in the queue on the phone, because their system does not allow rebooking of appointments, they hung up. The management of TLScontact should be ashamed of the poor quality of service provided by their company, and the embassies and consulates that contract them should seriously consider other service providers.

Je suis très satisfait et merci beaucoup beaucoup pour l’accueil et pour les agents de Tls Contact

Wow! Who on earth runs this place? Basil Fawlty? From the website to the experience of calling them, booking an appointment to cancelling the appointment, I learnt to trust that it wouldn't be easy and I would be disappointed. For example, due to not receiving the necessary paperwork from the German authorities in time, I needed to postpone my appointment. I looked on my account, and the only option was to cancel. So I called. After 15 minutes on hold, I was told that postponement isn't an option so I need to cancel. But I couldn't just click cancel on the website, "because they needed to cancel things on their end". Ok I said. Go ahead and cancel it. I then got a missed call and a voicemail saying that they needed to confirm that I wanted to cancel it. Very funny, when I had originally called them to tell them that specifically. So I called them back, and after another 15 minutes and being passed to three different people, the appointment was finally cancelled. An impressive amount of wasted time for them and for me.

The Premium lounge is very comfortable, well stocked with small snacks and drinks and the system works very well, the security was also friendly and helpful.

The Staff at the lounge was very efficient amd the process went very smooth. Thanks!

The staff from apply anywhere London were so friendly ,well composed and provided good customer service support .Roni and Bouloimii.well done ladies keep it up

Expérience très frustrante avec TLScontact Casablanca dans le cadre d’une demande de visa pour la Belgique.

Je me suis déplacé spécialement de Tanger à Casablanca, soit près de 300 km et plusieurs heures de trajet, afin d’accompagner ma famille lors du dépôt du dossier.

Avant notre déplacement, j’avais vérifié à plusieurs reprises la liste des documents demandés afin de m’assurer que notre dossier était complet.

Une fois sur place, un agent nous a pourtant informés qu’il fallait également fournir une autorisation du père permettant à sa fille mineure de voyager à l’étranger avec sa mère, document qui devait être signé et légalisé.

Le problème n’est pas qu’un document supplémentaire puisse être nécessaire, mais que cette exigence ne figurait pas clairement dans la liste des pièces que nous avions consultée et que nous l’avons découverte uniquement au moment du rendez-vous.

Nous avions déjà effectué trois demandes de visa belge auparavant sans qu’une telle autorisation nous soit demandée.

Je me suis donc retrouvé à devoir chercher en urgence à Casablanca où faire établir et légaliser ce document. Une situation qui aurait pu être évitée si l’information avait été clairement communiquée avant le rendez-vous.

Lorsqu’un centre reçoit des demandeurs venant parfois de très loin, il est essentiel que les documents nécessaires soient indiqués de manière claire et complète à l’avance.

Je ne remets pas en cause le travail des agents ni les contrôles nécessaires. Je déplore simplement le manque de clarté des informations communiquées aux demandeurs et les conséquences que cela peut entraîner en termes de temps, de déplacement et de frais.

J’espère que TLScontact clarifiera cette exigence afin d’éviter que d’autres demandeurs rencontrent la même situation.

Title: Broken booking system, support that can't fix it

Applying for a German national (D) visa in the UK. Since 5 August the booking site has thrown repeated errors that stopped me completing an appointment booking. Hotline staff couldn't explain them either. I was told that a stale record, left by a cancelled appointment, would be deleted within two working days so I could resubmit. Four business days later it still hasn't been, and until it is I can't book anything.

Phone support produced only guesswork: make a new account under a different email, try a different browser, try a Windows PC instead of a Mac. Nothing fixed the actual problem, which is the stale record sitting on their system.

The result is a week gone with no appointment, and a job start date in Germany now genuinely at risk. There's no alternative provider, which makes the standard of service harder to accept.

Not fit for purpose. Website doesn't work. Impossible to contact. No replies to queries submitted. Have had to cancel holiday to Germany simply because this provider does not provide the service it says it does. Totally useless.

This was one of the worst customer service experiences I have ever encountered.
I accompanied my wife and young son to the TLScontact centre on Gee Street, Central London, and the way i was treated was completely unacceptable. From the moment we arrived, the atmosphere was hostile, unhelpful and unnecessarily intimidating.
The office manager demonstrated an astonishing lack of communication. For someone in a management position, this level of customer service is extremely disappointing.
The behaviour of the security guard was even more unacceptable. They were acting like club bouncer, rude, arrogant and completely unprofessional. Their manner was unnecessarily confrontational, and total disrespectful. They would not even provide their name. Security or policy procedures are understandable, but this does not give any right to behave rudely, disrespectfully or aggressively towards customers. TLScontact should seriously review the conduct, communication and customer service standards of the staff at this location.
Absolutely disgraceful experience. ZERO professionalism, ZERO communication, ZERP respect for customers.

" Thanks for reply" can you send me a link for uk rather than germany. your link is for germany. thanks

Fluide, communication intuitive et claire, service rapide

The staff orientate well, are welcoming and care.
The service is well organised.

The disagreement I can give is the fact that student or applicants are left out side the TLS building even 1hrs before his appointment no matters the climate conditions. The structure should please manage that.

There is a gentleman working there who plays piano for his church - He is the friendliest, most helpful person at TLS. The rest of the ladies are just there to get the job done, not friendly, not helpful. I handed in my additional paperwork for my Belgium visa last week Wednesday (5 Aug 2026) morning just after 11:00, I phoned the Belgium Consulate this morning after 10:30 (11 Aug 2026), they still haven't received my pay slips, bank statements and itinerary for Belgium. I'm suppose to fly this coming Friday afternoon. They lady who took my paperwork last Wednesday placed it in a blue plastic envelope... Where is it? And why wasn't it send to the Belgium Consulate Wednesday afternoon?

TLScontact’s rigid system and failure to provide meaningful solution are now blocking a researcher from attending an international scientific conference.

I paid TLScontact for a time-critical visa-application service. Instead of taking responsibility for resolving a straightforward administrative issue, it has repeatedly sent generic template replies.

This is scandalous! A paid service entrusted with visa applications must provide practical support and solution when its own inflexible system creates the obstacle. Bureaucracy should not prevent scientists from presenting research and contributing to international collaboration. TLScontact must stop hiding behind copied responses, perform the service it was paid to provide, and have senior management review this case urgently.

The TLS system, their service, and management are significantly lacking, as their actions have repeatedly disrupted my travel plans and involved providing incomplete, inaccurate, and misleading information, as well as engaging in practices that appear to be fraudulent regarding appointment allocations.

Since 1 August, following the system change to automatic appointment allocation, I have consistently applied for appointments and been placed on the waiting list. On 6 August at 19:01, I received an email confirming my appointment with payment required within 24 hours. However, on the same day at 20:05, I received a subsequent email stating that my appointment had been cancelled due to payment failure.

Since May 2026, I have endeavoured to book an appointment at the Wandsworth (London) French Visa Application Centre multiple times, but have been unable to secure one despite checking the portal daily.

I contacted them, but as usual, they provided only a generic response without clarifying my issue.

Ultimately, I feel that they are unable to improve their service, and I am uncertain why the French Embassy continues to work with TLS to represent them. Overall, the level of service provided by VFS is far superior to that of TLS.