Needed the stroller urgently for a holiday, paid for fast delivery, and guess what. It never arrived on the day it was suppose and they tried to deliver after I came on holiday. I would never recommen... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Absolutely fantastic company. Searched and researched for ages for a travel buggy for going on holiday before settling on lejoux. Beautiful buggy, very simple to use, smooth and easy to fold down. Com... Näytä lisää
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I was really impressed with this stroller, especially for the price. It looks much nicer than I expected — the colour is really tasteful and feels quite stylish. It’s lightweight, folds down super sma... Näytä lisää
Speedy delivery. Seems good value. Purchased for grandparents use. Easy to assemble. Easy to collapse. Seems quite sturdy, haven't used as yet. Is bigger, and seems heavier, than hoped. Handle doesn't... Näytä lisää
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Tietoja yrityksestä Thelejouxstroller.com
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Bullrush Mills Business Park, wf17 8hf, Batley, Yhdistynyt kuningaskunta
- 020 3886 1121
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Refund received
I previously put a poor review in regard to an order not arriving. Following this I received an email to say the item wasn't in stock. I must admit I was a little disappointed that I felt that I had heard from them due to my review but they were great. They couldn't offer me the colour I wanted but quickly refunded all my money and gave me a free pram muff as an apology.
2. joulukuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Customer,
Thank you for taking the time to update your feedback. We're truly sorry for the initial disappointment regarding your order and the color being unavailable. However, we're pleased to hear that our team was able to resolve the matter promptly with a full refund and a free pram muff as a gesture of goodwill.
We always strive to provide the best possible service, and your understanding means a lot to us. Should you need anything in the future, we’d be more than happy to assist.
Best regards,
The LeJoux Team
Shocking customer service
I ordered a stroller after much research excited to receive it for it to be faulty the back wheel and bar where bent to the point I was unable to use. Contacted company to be provided with a list of drop off points but iv been told they only take 10kg the stroller is 13kg so contacted the company to be asked to go to another place being met with the same response I asked if they could not get dpd to collect from my house with the new stroller to be delivered too but they want me to pay extra money for the new stroller to be delivered and expect me to now walk with my baby and a boxed stroller to see if there is another place as my car is broken that will take it and ignoring me with the question of when I will receive my stroller the stroller itself aesthetically looks we’ll dispute the faulty parts but customer service is shocking and I wouldn’t buy from them again
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Charlie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the challenges you faced with the return process.
We understand how frustrating this situation must have been, especially with a faulty product and the added difficulty of arranging the return. Please be assured that we strive to make the process as smooth as possible for all our customers. While collection services may incur additional charges depending on the courier, we’re always looking into ways to make returns more convenient.
We have noted your concerns about the stroller’s fault and your experience with customer service, and we’re actively working to improve these areas to better serve our customers in the future.
If you’d like to discuss this further or if there’s anything we can do to assist you at this stage, please don’t hesitate to contact us again.
Best regards,
The LeJoux Team
So happy with my stroller from le joux
So happy with my stroller from le joux. A really well made sturdy yet compact stroller, perfect for travelling. My girls look so comfy in it too!
The service I received from le joux was brilliant and I’d definitely buy from them again!
8. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Emma,
Thank you for your lovely feedback! We’re thrilled to hear that you’re so happy with your stroller and that your little ones are comfortable in it. It’s wonderful to know that you find it sturdy, compact, and perfect for traveling—exactly what we aim for with our designs.
We’re also delighted that you were pleased with our service. Your kind words mean so much to us, and we look forward to welcoming you back for future purchases!
Best regards,
The LeJoux Team
Order has not been delivered to my…
Order has not been delivered to my address but has been delivered to someone else. Company are refusing to help whatsoever with this and refusing to allow you to complain also. DO NOT waste your hard earned money with this company shop elsewhere where you’ll be treated better as a customer!!
Disgusting customer service would not recommend at all!
Update to reply/ you have only responded and asked for my door since I’ve left this review! Which is laughable it doesn’t match with google maps at all. I will gladly send proof of my front door to you.
18. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Lorna,
Thank you for bringing this to our attention. We completely understand your frustration and want to assure you that we have thoroughly investigated this matter.
Our courier service has provided proof of delivery, including Google Maps data and delivery pictures showing your door and address. Based on this evidence, the order appears to have been delivered correctly to the address provided during checkout.We have also asked yourself to send a picture of your door including house number which we have not received.
If you believe there has been an error or if further clarification is needed, please don’t hesitate to contact us. We’re more than happy to assist you in resolving this matter as swiftly as possible.
Thank you for your understanding, and we hope to resolve this for you promptly.
Update We are still waiting for proof.
Best regards,
The LeJoux Team
Lightweight and practical stroller
Lightweight and practical stroller. A fantastic price too for a stroller that can be both parent facing or world facing and suitable from birth!
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Elisa,
Thank you for your feedback! We're thrilled to hear that you find our stroller lightweight, practical, and versatile. Providing a parent-facing and world-facing option from birth at an affordable price is something we’re proud of, and we're so glad it’s been a great fit for you.
Thank you for choosing LeJoux!
Best regards,
The LeJoux Team
We absolutely love our LeJoux 365!!
We absolutely love our LeJoux 365, it’s been amazing from everyday use, to holidays and more! It’s so lightweight, comfortable for my little one and stylish! It’s our most used stroller and we wouldn’t be without it!
23. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Kyia,
Thank you so much for your kind words! We’re delighted to hear that your LeJoux 365 has been such a versatile and reliable companion for both everyday use and holidays. It’s wonderful to know that its lightweight design, comfort, and style have made it your go-to stroller.
Your support and enthusiasm mean the world to us!
Best regards,
The Lejoux Team
Lejoux Go Baby Stroller
We have the Lejoux Go Baby Stroller and we love it, it’s so compact and so sleek! The quality and look of the stroller is amazing! We’d definitely recommend Lejoux!
27. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Elisia,
Thank you for your wonderful feedback! We’re thrilled to hear that you love your Lejoux Go Baby Stroller and that its compact design and sleek look have impressed you. Knowing that you’re happy with the quality and style means so much to us.
Your recommendation is greatly appreciated, and we’re delighted to have been part of your journey with such a valued product.
Best regards,
The Lejoux Team
Super practical - used for Umrah
I was offered a 10% discount. The stroller was delivered the next day. I bought the stroller to use for Umrah. It has been excellent! Very practical, so light, easy to open/fold and decent basket space too. I would recommend this stroller to anyone travelling.
28. lokakuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear T H,
Thank you for sharing your experience with us! We’re delighted to hear that the stroller served you well during Umrah and that you found it light, easy to use, and practical for travel. It’s fantastic to know that the 10% discount and swift next-day delivery added to your positive experience.
We appreciate your recommendation and are thrilled that our stroller met your needs so well. Wishing you many more smooth journeys ahead!
Best regards,
The Lejoux Team
In love with this stroller
In love with this stroller! It’s so lightweight and easy to move around. The delivery was super quick too which was great! And customer service is brilliant as they helped answer my questions! Definitely recommend getting their stroller.
1. marraskuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Jushana,
Thank you so much for your wonderful feedback! We're thrilled to hear that you’re in love with your new stroller and that it’s meeting your expectations in terms of lightweight design and maneuverability. We're also glad the delivery was quick and that our customer service team was able to assist with your questions.
Thank you for recommending us it truly means a lot!
Best regards,
The Lejoux Team
Ordered lejoux go pushchair for my wee granddaughter
Ordered lejoux go pushchair for my wee grand daughter and it arrived very quickly we were very happy with the quality and how compact it is as we are all going on holiday so it’s ideal it’s easy to fold and unfold and light enough for us to carry when folded we also bought some accessories they are very good same swift delivery can’t recommend enough thanks
25. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Billy,
Thank you so much for your kind feedback! We're delighted to hear that you're happy with the Lejoux Go pushchair for your granddaughter and that it arrived quickly. It's great to know that it's the perfect companion for your holiday—compact, easy to fold, and lightweight for convenience.
We’re also pleased to hear you had a good experience with the accessories and delivery service. We appreciate your recommendation and look forward to serving you again in the future!
Best regards,
The Lejoux Team
I am so disappointed and disgusted!!!!!!!
I am so disappointed and disgusted by this company, I have recieved a faulty pushchair the straps are faulty and don't clip in for my daughter.
I have been chasing this company for a month nearly and still no replacement straps it's disgusting. I don't pay £200 for a pushchair to not be able to use it. Children's safety is and will always be number 1 priority, and it's a damn shame this company don't have this mind set. You sell an item safety should be priority it's that simple! Even when they said they would finally send out a replacement they didn't even send 1st class 3-5 days!?? Sorry what?! And still haven't got it and still no pushchair asked for a refund and yet wouldn't give me one!!! My baby is 7 months old i am sooookkko Angry!!!
19. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Customer,
We apologize once again for the inconvenience you’ve experienced. We have already reached out to you regarding the replacement straps and are actively working to ensure they arrive as soon as possible.
Your feedback is very important to us, and we’re committed to resolving this matter fully. Please rest assured that we prioritize the safety and satisfaction of our customers, especially when it comes to products for children.
Thank you for your patience and understanding as we work to make this right.
Best regards,
The Lejoux Team
Faulty stroller, arduous customer service process - avoid!
The strollers are a great quality, but count yourself lucky if you receive one in perfect condition.
After lots of recommendations from other mother friends I purchased a stroller for our upcoming holiday. It arrived with a completely broken zip on the hood, stitching damaged to the hood and also came in a tattered box that stated the stroller was Colour: White Leather, I ordered Black and the stroller received was Black - I can only assume they tried to sell me a faulty stroller that had already been sent back before.
Communication with customer service was initially great, and speedy and they agreed to send me a replacement in time as long as I sent the parcel that day to the post office, so I rushed to the post office that day. 7 days later, I still have no stroller.
This is when the service was challenging and slowed. They didn’t check if they had received the faulty stroller from myself, I had a notification from the courier it had been delivered to them 24 hours before. I had to tell them they had received it. The stroller then had to be investigated even though I sent picture evidence in my initial communications and they then had the audacity to request an additional deposit £50 from me to expedite the ‘investigation process’ and send a replacement stroller out asap. I was told a new stroller was sent out for next day delivery on the morning of the 9th September, the tracking number states that DPD have not yet received their product from Le Joux, today it’s the 11th.
Needless to say I will not be purchasing a product again - so disappointing. You sent me a faulty stroller and so it’s your responsibility to send me a replacement as soon as possible, it’s quite simple.
4. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Customer,
We sincerely apologize for the issues you encountered with your stroller and for any inconvenience caused during the replacement process. We understand how frustrating this must have been and appreciate your patience.
Please rest assured that we tried to resolve the matter as swiftly as possible by arranging the return and investigating the faulty stroller. It’s unfortunate that there was a delay in processing the replacement, but we’re committed to making things right. We understand that the situation was not ideal, and we regret any miscommunication along the way.
If you still need further assistance, please don’t hesitate to reach out to us. We are more than happy to assist in any way we can to ensure you’re satisfied with your purchase.
Best regards,
The Lejoux Team
I think I like it,the front tire is…
I think I like it,the front tire is sometimes difficult to push
30. elokuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Faith,
Thank you for sharing your experience with us. We're glad to hear that you're mostly satisfied with your stroller. We're sorry to learn that you're experiencing some difficulty with the front tire. Sometimes, checking the tire alignment or making sure the wheels are properly cleaned from debris can help with smooth movement. If the issue persists, please feel free to reach out to our customer service team and we’ll be happy to assist you further.
Best regards,
The Lejoux Team
No customer service !!
I ordered this pram was incredibly
Excited to receive it for my baby boy and when it arrived the Bottle holder and bag were missing and the hood is all bent to what appears faulty. I have emailed the team asking for items to be sent and a new hood but not even an acknowledgment of my
Email !! I have since chased and again nothing !! I would advise not to order this product as if an issue it appears you are ignored !!!
30. elokuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Customer,
We are truly sorry to hear about your recent experience, and we want to assure you that we’ve been working to resolve the issue. Our team has sent out additional accessories, including the bottle holder and the bag as a kind will gesture, and we are also happy to replace the hood if it’s faulty.
We sincerely apologize for the delay in communication and any inconvenience this has caused. We’ve taken steps to ensure this doesn’t happen again and truly appreciate your patience as we work to make things right.
Thank you for bringing this to our attention. If you need further assistance, please don’t hesitate to reach out, and we will do our best to support you.
Best regards,
The Lejoux Team
2nd time I bought pushchair from them
2nd time I bought pushchair from them, as my first one got stolen on holiday (I know tell me about it!!) I love the quality, absolutely amazing! Delivery like the last time (last year) was quick, great experience! number one stroller I would definitely recommend!
30. elokuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear customer,
Thank you so much for your wonderful feedback and for choosing us again! We're so sorry to hear about your first stroller being stolen on holiday—what a nightmare! But we're thrilled to hear you're just as happy with your replacement.
It's fantastic to know you love the quality and had a seamless delivery experience once more. Your recommendation means the world to us, and we truly appreciate your continued support.
If you ever need anything else, don't hesitate to reach out!
Best regards
The Lejoux Team
Vastaus yritykseltä Thelejouxstroller.com
Dear Ella,
Thank you for your amazing feedback! We're so glad to hear you love the stroller and found it easy and fast to use. Your satisfaction means the world to us!
If you ever need any further assistance, don’t hesitate to contact us. Enjoy your stroller!
Best regards,
The Lejoux Team
Just love my new stroller
Just love my new stroller, so light to push around, looks amazing, excellent Value
29. elokuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Susan,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're loving your new stroller and finding it light, stylish, and excellent value for money. It’s always great to know when our products meet your expectations and make life a little easier!
If you ever need any assistance in the future, feel free to reach out. Enjoy your stroller!
Best regards,
The Lejoux Team
Dangerous stroller awful customer service
Update- Jan 2025
Was finally sent a box to return stroller but had to take to multiple places until we could find a drop off place that would accept a package that large. Which was an absolute faf as we live in the middle of nowhere and this company didn’t seem to care even remotely.
Stroller was returned quickly but wasn’t fixed fully. Only a few months later and screws have been falling out and we have no clue where from. The wheel is still wobbly, the stroller doesn’t pop up when unfolded and the whole thing feels like it’s falling apart. Asked for a refund but was told it was out of warranty (by 3 weeks at most). This company could not care less about the safety of this stroller or my child. They offered for me to send it back and fix it again but seeing as it was such a faf last time and they didn’t even do a proper job it doesn’t seem worth it. And I’m sorry but I shouldn’t have to send it back twice in the space of 12 months.
Please avoid buying from this company it isn’t worth the stress and the risk to you children.
I’d avoid and look elsewhere! We purchased one of there newer strollers and less than 6 months in the wheel started wobbling and the Velcro started unsticking. More dangerously the break is also playing up and gets stuck and jams. When I enquired about getting this fixed I was told that I’d need to purchase a box and pay the postage to return it and then they’d fix it and send it back. To buy a box that would fit this stroller would cost be over £25 along with the postage costs. Also once I send my stroller off what exactly should I use to take my 1 year old out. I cannot be without a stroller for weeks. This all seems incredibly ridiculous especially as they said these issues with the stroller had been occurring with other strollers as well. Yet they’ve not done anything about it. Customer service seems to be blaming the customers for faults and even tried to hint this was my fault due to excessive use. This stroller feels incredibly dangerous to keep using especially if you live in a very hilly place but unfortunately I don’t have another option. Please save your money for something safer.
20. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Mrs Pinder,
We sincerely apologize for the distressing experience you've had with our stroller. It's deeply concerning to hear about the issues with the wheel, Velcro, and brake, as well as the challenges you faced with our return process. Your safety and satisfaction are of utmost importance to us, and we regret that we've fallen short in meeting your expectations.
The inconvenience of having to purchase a box and pay for postage is certainly not what we intended, and we understand how frustrating it must be to be without a stroller, especially with a young child. We are currently reviewing our return and repair process to make it more customer-friendly and to ensure that such issues are handled swiftly and efficiently.
Please rest assured that we take your feedback seriously, and we are committed to improving both our product quality and customer service. If there is anything we can do to assist you further, or if you'd like to discuss this matter in more detail, please don't hesitate to reach out.
Thank you for bringing this to our attention, and we sincerely apologize for any distress caused.
Best regards,
The Lejoux Team
Sent pushchair back as the clip snapped…
Sent pushchair back as the clip snapped for it to be sent back all un sewn so couldn’t use it until a family member sorted it out
30. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Hailie,
We're truly sorry to hear about the inconvenience you've experienced with your pushchair. It's disappointing to know that the clip snapped and that the pushchair was returned in an unusable condition. This is certainly not the level of quality we strive to provide.
We sincerely apologize for the frustration this has caused, and we appreciate your patience in having a family member fix the issue. Please know that your feedback is important to us, and we will be reviewing our quality control processes to prevent this from happening in the future.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Lejoux Team
Great stroller and was delivered next…
Great stroller and was delivered next day! Very easy to fold /unfold. Like a zip feature on the hood which allows to extend it and tuck excess away when not needed. It's versatile with 3 positions which are upright, reclined and flat. Awesome basket allowance with zips whichkeeps items in place unlike some other prams. Love the pram bag which is petite but has got enough room for essentials. There are some minor issues with it, which are the wheels get stuck on even a small bump, but you learn how to tilt it slightly when need to and it's not a big problem after all. The stickers on the sides of the hood started coming of after a bit of use and it sticks out slightly, wish there'd be rather some
kind of clips instead. Also, wish the rain cover was a better quality as the
one which comes with the pram nearly teared apart with a gust of wind. And I don't understand the purpose of a cup holder, it's very flimsy. Overall, it's a very decent pram for it's price and there are only a
minor issues which aren't a great
deal. Only used it for 3 weeks though,
so hopefully will serve much longer.
So far I would recommend it.
23. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Victoria,
Thank you for sharing your detailed review! We’re glad to hear that you find the stroller easy to fold and unfold, and that you appreciate features like the extendable hood and versatile seating positions. It’s great to know that the pram bag and basket are meeting your needs as well.
We do apologize for the minor issues you’ve encountered, such as the wheels getting stuck, the hood stickers coming off, and the quality of the rain cover and cup holder. Your feedback is invaluable, and we will take it into account as we work to improve our products.
We’re pleased to hear that despite these minor concerns, you would still recommend the stroller. We hope it continues to serve you well in the future.
Best regards,
The Lejoux Team
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