Needed the stroller urgently for a holiday, paid for fast delivery, and guess what. It never arrived on the day it was suppose and they tried to deliver after I came on holiday. I would never recommen... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Absolutely fantastic company. Searched and researched for ages for a travel buggy for going on holiday before settling on lejoux. Beautiful buggy, very simple to use, smooth and easy to fold down. Com... Näytä lisää
Yritys on vastannut
I was really impressed with this stroller, especially for the price. It looks much nicer than I expected — the colour is really tasteful and feels quite stylish. It’s lightweight, folds down super sma... Näytä lisää
Speedy delivery. Seems good value. Purchased for grandparents use. Easy to assemble. Easy to collapse. Seems quite sturdy, haven't used as yet. Is bigger, and seems heavier, than hoped. Handle doesn't... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Thelejouxstroller.com
Yrityksen kirjoittama
Visit Our Website!
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FAQ
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Yhteystiedot
Bullrush Mills Business Park, wf17 8hf, Batley, Yhdistynyt kuningaskunta
- 020 3886 1121
- admin@thelejouxstroller.com
- thelejouxstroller.com
3,8
Hyvä
596 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fast delivery
Buying the stroller is easy and simple, delivery was fast and their customer service has been very helpful.
28. huhtikuuta 2025
Vastaus yritykseltä Thelejouxstroller.com
Dear Hannah,
Thank you for your review. We’re glad to confirm that your return request has already been resolved and handled by our team. We're pleased we could assist you and hope the outcome was satisfactory.
If there’s anything else you need or if you have further questions, please don’t hesitate to reach out.
Best regards,
The Lejoux Team
The product is easy to use and handy
31. maaliskuuta 2025
Vastaus yritykseltä Thelejouxstroller.com
Dear Oluwaseun,
Thank you so much for your feedback! We're really pleased to hear that you find the product easy to use and handy – that's exactly what we aim for. If there's ever anything else you need or any questions we can help with, don’t hesitate to reach out.
Best regards,
The Lejoux Team
Don’t buy it !!
I’d like to add I’m now in a battle with customer services trying to get my product returned.
Apparently it’s acceptable for this product to be falling apart after 6 months due to natural wear and tear.
They won’t pay for the postage and packaging.
And would like me to trust that based on there attitudes to this issue that in another 3 months it won’t be falling apart again. I do not trust it and I’m so very disappointed with all of it.
Don’t buy this product your child will end up on the floor !
8. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Customer,
Thank you for your review and for bringing your concerns to our attention.
We’re truly sorry to hear that you’ve experienced issues with your stroller. Please know that product quality and customer satisfaction are incredibly important to us, and we do not take any safety concerns lightly.
In line with our company policy, if a return is required after the initial 30-day period, the customer is responsible for covering the cost of postage. This is standard practice and is outlined in our returns policy at the time of purchase. That said, we are always here to assist with guidance on the most cost-effective return options available.
We do appreciate your feedback, and we’re committed to doing what we can to support you.
Best regards,
The Lejoux Team
Best pram ever
Quick delivery
The pram is brilliant best i have ever had so easy to use
28. maaliskuuta 2025
Vastaus yritykseltä Thelejouxstroller.com
Dear Francesca,
Thank you so much for your amazing feedback! We're absolutely thrilled to hear that you’re loving your new pram and that it's the best you’ve ever had. Making life easier for parents is exactly what we aim for, so your kind words mean a lot to us.
Wishing you and your little one many wonderful journeys ahead!
Best regards,
The Lejoux Team
Vastaus yritykseltä Thelejouxstroller.com
Dear Stacey,
Thank you so much for your lovely feedback! We're so pleased to hear that you're happy with your pram and that delivery was quick and hassle-free. It's great to know it was easy to put together too — we always aim to make things as smooth as possible for our customers.
Wishing you many happy adventures with your new stroller!
Best regards,
The Lejoux Team
Poxy customer service
Not one for going out my way for reviews.
Worst customer service I have ever experienced! After placing my order I was sent someone else’s DPD tracking information rather than my own. Upon informing the company they were very prompt and thanked me for this, they said there had been up mix up with tracking info and they would be in touch asap once it has been rectified.
After hearing nothing despite sending 2x emails and a message on their ‘online chat’, my delivery did turn up by DPD the next day. Massive GDPR breach as I received another customers’s DPD information including their name, address and a photo of it being delivered in their house! God knows who has my information, I wouldn’t know as the company are **** at returning messages :)
Update - love how this company are using the ‘spam folder’ get out. Think I would have noticed this, Hilarious!
19. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Jess,
We truly apologize for the tracking mix-up and any concerns this may have caused. Please rest assured that we take data protection very seriously and are actively working to prevent such errors in the future.
We aim to respond to all customer queries within 24 hours, but sometimes our replies may end up in your junk or spam folder. We’re sorry if our response didn’t reach you as expected. We’re glad to hear your order arrived, but if you need any further assistance, please don’t hesitate to reach out—we’re happy to help.
Best regards,
The LeJoux Team
Excellent product
Excellent product. Very happy with the whole experience
16. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Customer,
Thank you for your kind words! We're delighted to hear that you're very happy with your experience and our product. Your satisfaction means everything to us! If you ever need anything in the future, we're always here to help.
Best regards,
The LeJoux Team
I brought a pushchair in August 2024…
I brought a pushchair in August 2024 and it’s so unsafe for my child! The handle bars have come loose the seat stickers are not sticky anymore and the hood as come away from the pushchair to think that people are buying this for their young ones scares me! They didn’t wanna offer me a refund as it’s still under warranty they wanted to fix it for the same problem to happen again it’s just an unsafe pushchair they have now offered me a refund but now ignored me for 3 days worse company and worst customer service ever!
13. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Keeley,
We take safety concerns very seriously and are truly sorry to hear about your experience. Our team has already offered a resolution, including a refund, and we sincerely apologize if there has been any delay in communication. Please rest assured we are not ignoring you—we will follow up to ensure this matter is resolved as quickly as possible.
Best regards,
The LeJoux Team
You cannot go wrong with this company or products
Delivery was very fast and the 365 stroller was better than the pictures. It's very easy to put up and down with one hand and I can't believe how sturdy it feels but how light it weighs. Definitely a great buy. I had a tiny query and customer service were on the ball with their response. Highly recommended company and product
4. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Sue,
Wow! Your amazing feedback has truly made our day! 🎉 We're absolutely thrilled that the LeJoux 365 stroller has exceeded your expectations and that you’ve found it both sturdy and lightweight—just as we designed it to be! Knowing that our customer service team was able to assist you quickly makes us even happier because we always strive to provide the best experience possible.
Your recommendation means the world to us! Thank you for choosing LeJoux—we’re so grateful for your support! ❤️
Best regards,
The LeJoux Team
Really sturdy smart pushcair
27. helmikuuta 2025
Vastaus yritykseltä Thelejouxstroller.com
Dear Joanne,
Thank you for your kind words! We're delighted to hear that you're happy with your pushchair. If you ever need any assistance, feel free to reach out.
Best regards,
The LeJoux Team
Terrible communication
Terrible communication, I wouldn't recommend. I bought a stroller and immediately after ordering sent an email to make some changes, I contacted the live chat team and also called the provided number many times. They only replied to my email after the order was shipped to avoid making the changes I requested. No one answers the phone number, the live chat agent told me to wait for the email team despite me emphasising that I want to make changes before the order was shipped. Eventually they got back to me after shipping saying they can't do anything about it now.
3. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Customer ordered from our website and wanted to swap with a different colour which was seen available on Amazon—- and not on our website. Stroller was already dispatched when we received feedback.
Late delivery
I could only give 3 stars as I was let down on the delivery.I had hoped to use the stroller at the weekend when my granddaughter came to stay but it didn't arrive until Monday instead of Friday.
So I haven't had a chance to test it but all looks ok so far . It is waiting to be used for her next visit .
17. helmikuuta 2025
Vastaus yritykseltä Thelejouxstroller.com
Dear Brenda,
We sincerely apologize for the delay in delivery. We understand how frustrating it can be when an item doesn’t arrive as expected, especially when you had planned to use it for a special occasion. We truly appreciate your patience and hope the stroller meets your expectations when you get the chance to use it.
If you need any assistance, please don't hesitate to reach out.
Best regards,
The LeJoux Team
Great service ordered one day and it…
Great service ordered one day and it came the next , beautiful pushchair
13. helmikuuta 2025
Vastaus yritykseltä Thelejouxstroller.com
Dear LE,
Thank you for your kind words! We're so pleased to hear that you love your pushchair and that you received it quickly. Enjoy!
Best regards,
The LeJoux Team
Vastaus yritykseltä Thelejouxstroller.com
Dear Customer,
Thank you for your feedback! We're delighted to hear that you're happy with your purchase and that it meets your expectations. Enjoy your stroller!
Best regards,
The LeJoux Team
Light and easy to fold and put up
I bought this stroller to use when I have my Granddaughter. Im so pleased with it. I can’t believe how easy it is to put up and fold and it’s so light and easy to manoeuvre. I can’t recommend it enough
7. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Joanne,
Thank you for your lovely review! We're so happy to hear that you’re pleased with your stroller and that it’s been easy to use for your granddaughter. Your recommendation means the world to us!
Best regards,
The LeJoux Team
Fabulous stroller
Fabulous stroller, very clever design for the travelling parent & not too expensive, Nothing negative to say!
30. tammikuuta 2025
Vastaus yritykseltä Thelejouxstroller.com
Dear Customer,
Thank you for your fantastic review! We're delighted to hear that you love the stroller and find it perfect for travelling. Your positive feedback means a lot to us!
Best regards,
The LeJoux Team
Great stroller
Lovely stroller! Highly recommend buying it!
11. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Alexandru,
Thank you for your wonderful feedback! We’re thrilled to hear that you love the stroller and highly recommend it. Your satisfaction means the world to us.
If you ever have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
The LeJoux Team
Lejoux go stroller
Very impressed with the stroller. Was disappointed it took almost a week to receive due to an error at the warehouse and many messages to sort this out but once sorted received the next day
2. joulukuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Claire,
Thank you for your feedback! We’re delighted to hear that you’re impressed with the LeJoux Go Stroller and that it has met your expectations.
We sincerely apologize for the delay in delivery caused by the warehouse error and any inconvenience this may have caused. We’re glad we were able to resolve the issue and ensure the stroller reached you promptly after.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
The LeJoux Team
This is an update on my previous…
This is an update on my previous review. I have now received my delivery after a few hiccups. I can confirm that following my review the company got in touch and have rectified the problem. Thelejouxstroller.com have came good and I am now happy with my delivery, and I appreciate the communication and the assistance I received to reach a satisfactory conclusion.
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Karen,
Thank you for taking the time to update your feedback. We're truly sorry for the initial disappointment regarding your order and the color being unavailable. However, we're pleased to hear that our team was able to resolve the matter promptly with a full refund and a free pram muff as a gesture of goodwill.
We always strive to provide the best possible service, and your understanding means a lot to us. Should you need anything in the future, we’d be more than happy to assist.
Best regards,
The LeJoux Team
Didnt have colour to match stroller
Didnt have colour to match stroller. My grandson is 10 months old so we will probably get this winter out of it and it will be too small.
It is easy to fit and warm, but overall disappointed.
27. marraskuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear M Dalby,
Thank you for sharing your feedback with us. We're glad to hear that the product is easy to fit and keeps your grandson warm, but we're sorry to learn that the color did not match your stroller and that you felt disappointed overall.
We strive to ensure all our products meet our customers' expectations, and your comments are important to us as we work on improving our offerings. If there is anything further we can assist you with, please don't hesitate to get in touch.
Best regards,
The LeJoux Team
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