Needed the stroller urgently for a holiday, paid for fast delivery, and guess what. It never arrived on the day it was suppose and they tried to deliver after I came on holiday. I would never recommen... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Absolutely fantastic company. Searched and researched for ages for a travel buggy for going on holiday before settling on lejoux. Beautiful buggy, very simple to use, smooth and easy to fold down. Com... Näytä lisää
Yritys on vastannut
I was really impressed with this stroller, especially for the price. It looks much nicer than I expected — the colour is really tasteful and feels quite stylish. It’s lightweight, folds down super sma... Näytä lisää
Speedy delivery. Seems good value. Purchased for grandparents use. Easy to assemble. Easy to collapse. Seems quite sturdy, haven't used as yet. Is bigger, and seems heavier, than hoped. Handle doesn't... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Thelejouxstroller.com
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Yhteystiedot
Bullrush Mills Business Park, wf17 8hf, Batley, Yhdistynyt kuningaskunta
- 020 3886 1121
- admin@thelejouxstroller.com
- thelejouxstroller.com
3,8
Hyvä
596 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
5 star
I love the pram! I love the fact you can turn the seat front or back. Looks good and comfortable to push. Haven’t travelled with it yet so can’t comment on that.
29. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Lynn,
Thank you so much for your 5-star review! We're delighted to hear that you love the pram, especially the reversible seat feature. It's wonderful to know that it looks good and is comfortable to push. We hope it continues to meet your expectations when you travel with it. Should you have any further feedback or need any assistance, please feel free to reach out.
Best regards,
The Lejoux Team
Have false delivery information said it…
Have false delivery information said it would be delivered the next day but waited 3 days
2. elokuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Jodie,
We sincerely apologize for the delay in your delivery. We understand the inconvenience this has caused, especially when next-day delivery was expected.
Please note that the delay was due to the recent bank holiday weekend, which may have affected the courier's delivery schedule. We strive to provide accurate delivery information and regret that this wasn't reflected in your experience.
We appreciate your understanding and patience. If there is anything further we can do to assist, please don't hesitate to reach out.
Best regards,
The Lejoux Team
Just awful
Just awful.
Ordered the stroller to open the box and see it had clearly already been used or sent to somebody else. The packaging was awful and the pram was damaged.
Sent a replacement today which believe it or not, IS DAMAGED AGAIN. I am expected to take the huge box to a Returns point. How the expect me to do this when it won’t fit in my car.
I’ve been without a pram now for over a week for my 5 month old baby. As per my legal rights I am entitled to a refund!!!
Awful cheaply made prams. Don’t waste your time or money.
13. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Customer,
We're deeply sorry to hear about your disappointing experience. This is not the standard of service we strive to deliver, and we sincerely apologize for the inconvenience you've faced with receiving damaged items and the difficulties with the return process.
We understand how frustrating this must be, especially with a young baby. Please rest assured that your concerns are taken seriously. We are committed to resolving this issue promptly and ensuring that you receive the refund you are entitled to.
Our customer service team will reach out to you shortly to assist with the return process and make it as smooth as possible.
Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Best regards,
The Lejoux Team
Perfect for what I wanted which was a…
Perfect for what I wanted which was a push chair in which she could sit up better and a hood that was quite big as she doesn’t like the sun in her eyes but there are more negatives the flap where you can look in doesn’t fasten down so is always flapping around, rain cover is pointless you get a drinks holder but it doesn’t fit on if you use the bag as it goes where that goes and the straps are way too big even for a 10 month old
29. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Claire,
Thank you for sharing your experience with us! We're glad the pushchair met your needs in terms of sitting position and the large hood. However, we're sorry to hear about the issues you encountered with the flap, rain cover, and strap size.
Your feedback is invaluable as it helps us improve our products. If you need any assistance with these concerns, please feel free to reach out to our customer service team. We're here to help!
Best regards,
The Lejoux Team
great communication via email
24. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Samantha,
Thank you for your feedback! We're glad to hear that you had a positive experience with our email communication. Keeping our customers informed and supported is very important to us.
If there's anything else you need or if you have any further questions, don't hesitate to get in touch.
Best regards,
The Lejoux Team
Abi in customer service was excellent…
Abi in customer service was excellent helping me find the right replacement clip for my stroller. It was delivered the next day. Fantastic communication.
30. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Mr Taylor,
Thank you for your kind words! We're delighted to hear that Abi was able to assist you effectively in finding the right replacement clip for your stroller and that it was delivered promptly. We're proud of our customer service team and their commitment to excellent communication and support.
If you have any further questions or need additional assistance, please feel free to reach out.
Best regards,
The Lejoux Team
Very happy all round
It's exactly what I wanted/needed couldn't find the item anywhere else, was a decent price and received my item within days of order, very happy all round
22. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Claire,
Thank you for your positive feedback! We're thrilled to hear that the item met your needs and expectations, and that you were satisfied with the price and prompt delivery.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Best regards,
The Lejoux Team
Great travel pushchair
Great travel pushchair - easy to open and close and lightweight
Quick delivery too
22. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Chip,
Thank you for your feedback! We're delighted to hear that you find our travel pushchair easy to open and close, lightweight, and that you appreciated the quick delivery.
If you have any other questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Lejoux Team
Fast delivery
Fast delivery, the stroller is well packed. Personally, I have doubts about the quality of the wheels and the stroller itself in general. I know that the product is under warranty, but I decided to return it anyway. Regarding the return procedure itself, it's just awful, I've never encountered anything like this before... Instead of doing everything yourself in your personal account, you need to write an email so that they can send you instructions. Return at your own expense, plus you need to print and fill out the return form. But what if I don't have a printer? The return procedure is just hell.
29. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Viktoriaa,
Thank you for your feedback. We're pleased to hear that your stroller arrived quickly and well-packed, but we're sorry to learn about your concerns regarding the quality and the return process.
We apologize for any inconvenience you've experienced with our return procedure. We understand that a seamless return process is crucial, and your comments will help us improve our service. We're especially sorry to hear about the difficulty with needing a printer and the complexities involved in returning the product at your own expense.
If you still need assistance with your return or if there's anything else we can do to help, please don't hesitate to reach out to our customer service team directly. We're committed to resolving this issue for you as smoothly as possible.
Thank you for bringing these issues to our attention.
Best regards,
The Lejoux Team
Beautiful product but
Beautiful product. However - The cup holder doesn’t fit on when you have the bag on and the handle doesn’t adjust up or down and sits high for me at 5ft 2 ins
Otherwise lovely to push, easy to fold down and or lovely to find one that can face both ways
23. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear J Dalton,
Thank you for your feedback! We're glad to hear that you find the product beautiful and enjoy its functionality, especially the ease of pushing and folding down, as well as the ability to face both ways.
We appreciate your constructive comments regarding the cup holder and the handle height. We understand that the inability to adjust the handle height and the cup holder's fit with the bag can be inconvenient. Your feedback is valuable and helps us improve our products for better user experience.
If you have any further questions or need assistance, please feel free to contact us.
Best regards,
The Lejoux Team
Received the next day
Received the next day. Love the pram and veylry light and easy to fold and put away
19. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Kelsey,
Thank you for your wonderful feedback! We're pleased to hear that your pram arrived the next day and that you love it. It's great to know that you find it very light and easy to fold and put away.
If you have any further questions or need assistance, please feel free to contact us. Enjoy your new pram!
Best regards,
The Lejoux Team
Very quick delivery and push chair as…
Very quick delivery and push chair as described.
Perfect for me as a nanny to have when my granddaughter comes. Was very easy to assemble only had to put the two wheels on. Pushchair itself very easy to put up and down and is light weight.
Only issue I had was the delivery man left the big box with the pushchair in it at the bottom of the block of flats I live in. Couldn’t be bothered to bring it up to my door. Didnt know it had been delivered until the next day when I went out. This could have been stolen!!!!
18. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Louise,
Thank you so much for your fantastic feedback! We're thrilled to hear that you had an excellent experience with our service and that your new pram arrived quickly and met your expectations. Your satisfaction is our top priority, and we're delighted to know that you're happy with your purchase.
If you have any further questions or need assistance, please don't hesitate to contact us. Enjoy your new pram!
Best regards,
The Lejoux Team
Excellent Service!
Excellent service! When I ordered, an hour later I had an email to say that my order had been shipped and 24 hours later it arrived. Customer service is brilliant and I absolutely love my new pram. Couldn't be more happier.
24. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Kayleigh,
Thank you so much for your fantastic feedback! We're thrilled to hear that you had an excellent experience with our service and that your new pram arrived quickly and met your expectations. Your satisfaction is our top priority, and we're delighted to know that you're happy with your purchase.
If you have any further questions or need assistance, please don't hesitate to contact us. Enjoy your new pram!
Best regards,
The Lejoux Team
Perfect stroller light weight a cannot…
Perfect stroller light weight a cannot wait to use on our holidays
24. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear Sheena,
Thank you for your wonderful feedback! We're delighted to hear that you find the stroller perfect and lightweight. We hope it serves you well on your holidays and makes your travels easier and more enjoyable.
If you have any questions or need further assistance, please don't hesitate to reach out to us.
Safe travels and enjoy your holiday!
Best regards,
The Lejoux Team
All in all a great stroller however the…
All in all a great stroller however the front wheel always goes wild and shakes uncontrollably when out on walks , need a solution to this ?
26. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Scott,
Thank you for your feedback and for bringing this to our attention. We're pleased to hear that you generally find the stroller great, but we understand the frustration caused by the issue with the front wheel.
Please contact our customer service team. We are committed to ensuring your satisfaction and may need to provide a replacement part or additional support.
Best regards,
The Lejoux Team
The stroller is light weight and exactly what we bought it for.
The stroller is good, light weight and exactly what we bought it for. Delivery was quick and we had no problems. The only thing I could fault is the instructions, which don't explain about the extra mat which is supplied and how to raise the back rest which we did manage, but could be better explained.
22. heinäkuuta 2024
Vastaus yritykseltä Thelejouxstroller.com
Dear BrynK,
Thank you for your feedback! We're delighted to hear that you are happy with the lightweight design and quick delivery of the stroller. We appreciate your suggestion regarding the instructions and will work on improving them for better clarity on the extra mat and raising the backrest. Your input helps us enhance our products and services.
Best regards,
The Lejoux Team
This is my second bughid and I would…
This is my second buggie and I would not use any other brand , for my grandchildren everyone uses it when going on holiday, fantastic for the plane , lightweight and so easy to put up and down , love it !!
24. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Cheryl,
Thank you for your loyalty and kind words! We're thrilled to hear that our buggies have become a go-to for your family, especially for holidays. It's great to know that you find them lightweight and easy to use. Your continued support means a lot to us!
Best regards,
The Lejoux Team
Really lightweight and beautifully…
Really lightweight and beautifully made, really happy
24. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Tracy,
Thank you for your wonderful feedback! We're delighted to hear that you find the stroller both lightweight and beautifully made. Your satisfaction is our top priority, and we're happy to know you're really pleased with your purchase.
Best regards,
The Lejoux Team
i love the pram its so comfortable and…
i love the pram its so comfortable and easy to carry i highly recommend 👍🏽
18. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Sadaf,
Thank you so much for your kind words! We're thrilled to hear that you love the pram and find it comfortable and easy to carry. Your recommendation means a lot to us and we appreciate your support.
Best regards,
The Lejoux Team
Lovely pushchair
Lovely pushchair, easy to build, easy to fold down and easy to push, love the way it forward and rear faces but also still collapses without being bulky or having to take anything off.
21. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thelejouxstroller.com
Dear Alice,
Thank you for your fantastic feedback! We're delighted to hear that you find our pushchair lovely and easy to build, fold down, and push. It's great to know that you appreciate its versatility in forward and rear-facing options while still being compact and convenient to collapse.
We strive to design products that make parenting easier, and your positive comments mean a lot to us.
Best regards,
The Lejoux Team
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