Competitively priced car insurance with great cover. Information was clear and purchase was easy. Not so easy to make a small amendment to a minor detail. (Not just AA but) - AI chat was (as usual) un... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Setting up my car insurance with the AA was quick and easy. The agent I spoke to on the phone was brilliant; clear and concise guiding me through my policy to make sure I had all the suitable requirem... Näytä lisää
Fairly straight forward to complete on line. HOWEVER, trying to take autosave off! No chance. Very frustrating being back paged 3 , 4 times. Had to ring up in the end no clear instruction. Very nearly... Näytä lisää
My current company suddenly advised me that they were not prepared to continue to provide cover due to my age. I have been a member of the AA for many many years so called the car insurance team who... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Yhteystiedot
Yhdistynyt kuningaskunta
- theaa.com/insurance
4,6
Erinomainen
50 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Too many late-appearing 'extras'
Too many late-appearing 'extras' that should have been included in initial premium offered
2. marraskuuta 2026
Easy website to navigate top job got…
Easy website to navigate top job got the old motor on the road again
2. marraskuuta 2026
Great experience renewing insurance…
Great experience renewing insurance with AA. Easy to use processes and great extras if needed
2. marraskuuta 2026
It was easy to find the quote i wanted…
It was easy to find the quote i wanted with you
31. lokakuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Quote good. Online account bad.
The process of linking from a comparison site then reviewing the quote was good. But since accepting the quote I have had repeated issues registering for the onsite account which has now become very frustrating as I can't manage the account online.
15. lokakuuta 2026
Vastaus yritykseltä The AA Insurance
Hi Kevin, please pop up to us on live chat or social media so we can help with your online account 😊.
Super fast and easy claims process.
Hit a deer in the pitch dark which clearly had suicidal intent in the remote Scottish Highlands.
Car did not look too bad and was driveable but obviously there was a little crumple to the front. Lights etc were fine. I went online and started a claim, received an immediate email acknowledgement, then suggested repairers were identified. All very near me. I uploaded photos and the car was booked in 3 days later. No problem to get a courtesy car.
So the repair process took weeks and weeks for what looked like fairly minor damage to the car but that is not the AA's fault. I found it remarkably easy process and the one question I had, I got an AA person on the phone straight away and they answered my query with ease.
My only negative feedback points are:
1. only automatic cars were offered as a courtesy cars (and I hate them)
2. I don't know what the total cost of repair is and I am going to need to phone up to ask now that my renewal has come through, as I need to declare the cost of the repair when getting quotes from other repairers.
3. I resent the incident being labelled as 'own fault', as tbh, my recall is that Bambi jumped like a little lamb on springy legs in the Disney movie and this great big beast lept out of nowhere as if it was on springs. Impossible to avoid.
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The AA Insurance
We're over the moon to hear this, Graham 😊🚗.
How can you rate insurance
How can you rate insurance, I have no idea how good the insurance is until I have to make a claim and how fair the insurer is.
1. marraskuuta 2026
Vastaus yritykseltä The AA Insurance
Hey, we were just asking your feedback on how you found getting cover with us. Feel free to review us again if you need to make a claim 😊.
Vastaus yritykseltä The AA Insurance
Hi Neil, we've checked your cover and can see you've been referred to our Fraud team. Please give us a ring so we can get this sorted.
📞 0370 533 2211
Above and beyond customer service
30. lokakuuta 2026
Why not one joint account on one email address?
My husband has car insurance with AA with my email as I do all the administration. We are both on the policy. I’ve tried to add house insurance, which we both live in, which your computer system gladly accepted my name and my email - until I tried to access the account and documentation.
Surely your system has ‘joint spouse’ policies?…so why not ‘joint spouse’ on one email address? I was ‘told’ to set the house insurance on ‘a different email address’! - but I only own 1 email address?!…. Why??
So ‘our house’ is insured but I can’t access any documents online, on an online account?? Not impressed!
The lady i spoke to is kindly sending out paper copies - assuming the mail system will deliver it……
30. lokakuuta 2026
Vastaus yritykseltä The AA Insurance
Hi Helen, as your husband is the policyholder, it's best for him to use his email address to set up his online account. You'd then be able to create your own account using your email address too.
We're glad you've been in touch with the team and that they were able to help.
Straightforward to get a quote
Straightforward to get a quote. I had a query so rang in and spoke with a really helpful person. The premium quoted was the best we got so delighted to sign up with the AA.
1. marraskuuta 2026
Very competitive price for a quality cover
Offered a very competitive price for an excellent coverage in the policy. Easy to get through and the lady advisor on the phone couldnt have been nicer and more helpful. It was quick and easy.
31. lokakuuta 2026
Got insurance on Moneysupermarket.com
Got insurance on Moneysupermarket.com. Very clear about what was included. Easy to set up.
30. lokakuuta 2026
Simple to do on the app 👍
1. marraskuuta 2026
No help provided.
I paid for my insurance in full on 28 April 2026. My car was hit in a car park yesterday while I was shopping and the person did not leave their details. I looked up my AA policy to contact you and find out how to arrange a repair but could not find my policy documents. I tied to login on your app and got an error message. I spent ages talking to your chat feature and then possibly real agents. But they could not find it and passed me to someone else who asked me the same questions the previous one had asked and I had already answered. I looked again for any documentation that you had sent me and can find. Nothing. Then I got cut off from the chat. Now I am back to square one. A damaged car and no one to help from my car insurer. I have wasted over an hour and a half this morning and got nowhere.
29. huhtikuuta 2026
Vastaus yritykseltä The AA Insurance
Hi Rachel, you can report your claim either by phone or using our online form:
📞 0330 053 0322
📃 www.theaa.com/car-insurance/claims
We've checked your policy and can see you haven't yet registered for our online account, so you'll need to create one to access your documents online.
We can also see you've been in touch with our team this morning and that your documents are being resent. We hope everything goes smoothly with your claim and that it's resolved as quickly as possible.
Vastaus yritykseltä The AA Insurance
Just what we love to hear 💛.
Not claimed so can not review honestly
How can you rate an insurance company without making a claim ? Hope I not have to find out but it is very easy to take money off people.
1. marraskuuta 2026
Vastaus yritykseltä The AA Insurance
Hi William, all feedback is important to us, including the process of getting a quote, etc. Thanks for your feedback.
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