thaely.com Arvostelua 185

TrustScore 3/5 tähteä

2,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I requested for a return on account of a fit issue . Instead I was offered an exchange and sent a company return/exchange policy. Not accepting something back on account of a fit issue is ridiculous.... Näytä lisää

Saanut 1/5 tähteä

Die Schuhe kamen über drei Monate nach dem angegebenen Lieferdatum an. Außerdem wurde vom Lieferdienst eine Gebühr von fast 35 € verlangt, Thaely wirbt ja mit kostenloser Lieferung. Dass zusätzliche... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Nice sung fit on my feet. Haven't used it for running and working out yet but would just one thing is I would have loved it to be even more wider at the toe especially around pinky finger as the shape... Näytä lisää

Saanut 5/5 tähteä

The design is good and feels comfortable. I really like how breathable the shoe is. It also gives decent protection to your feet especially toes. Weight training in these shoes is amazing because of... Näytä lisää

Yrityksen tiedot

  1. Kenkäkauppa

Yrityksen kirjoittama

Thaely is a vegan, sustainable sneaker company that makes footwear from recycled materials. Thaely is PETA certified vegan and uses about 10 plastic bags and 12 plastic bottles to make each pair of their sneakers. The word "Thaely" is derived from the Hindi word for plastic bags, as the name suggests, Thaely's sneakers are made primarily from plastic bags, this has been achieved by Thaely's very own invention "ThaelyTex" a unique leather replacement made entirely of waste plastic bags. Thaely prides itself with highly ethical production practices and is sustainable down to the packaging. The shoes are packed in a reusable tote bag instead of a dust bag, the shoebox is dyed with coffee grounds and is plantable with embedded basil seeds.


Yhteystiedot

2,9

Keskitasoinen

TrustScore 3/5 tähteä

185 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Saanut 1/5 tähteä

Not comfortable out of the box

The shoes are too rigid for me causing a lot blisters and pain. I prefer a more out of the box comfortable shoe.

12. elokuuta 2023
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Vastaus yritykseltä thaely.com

Thank you for your feedback Jackson, we've kept this review in mind while making our next model, which is a lot more cushioned and haas a wider fit. It launches in less than a month!

Saanut 2/5 tähteä

Great idea, got some kinks to work out.

I love what you guys are doing. I am happy to support you as a customer, and I want you to be successful. That said, there were issues with the shoes when they arrived. The end of one of the shoe strings was actually sewed into the inset of the shoe. I had to physically rip it loose. Not great. Since I'm in the US, I had no idea where to start to return them or ask for help. I share this only so you can improve, because, again, I'm pulling for you.

16. elokuuta 2023
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Vastaus yritykseltä thaely.com

Thank you for the review William. As mentioned in our returns and replacements policy on the website, we offer amends to factory defects if reported to us within a week of receiving the order. We hope to serve you better in the near future!

Saanut 1/5 tähteä

My first order was 1 size too big

My first order was 1 size too big. I reached out to return the order in its original packaging with it 5days of receiving the order. However your support team let me know you don’t accept any feature even though that’s what is listed in the website. I loved the shoe but now I will not recommend it to anyone since the customer service was so bad. Disappointed that I have to go back to Addidas instead of shoes made in my own country. Please do better. Thanks

16. elokuuta 2023
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Vastaus yritykseltä thaely.com

Hello Sayantoni, thank you for your review. As a new company we only have one warehouse which makes returns and replacements tricky, due to which we've added exact measurements to the size charts. The returns and replacement policy allows us to provide an exchange only if the wrong size is sent from our end or if the product is damaged. Since you were sent the product you ordered, we couldn't offer an exchange. We're trying to simplify this process in the near future!

Saanut 2/5 tähteä

The shoes are terrible

The shoes are terrible, so poorly made, they look used already, logos were not lined up, i understand they are for recycled materials but that doesn’t excuse the poor quality control. I give them two stars because the box is a neat idea for planting flowers. Avoid these shoes at all costs. Go by some flower seeds instead. Sending them back doesn’t seem great really, I’ll just give them to homeless people.

16. elokuuta 2023
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Vastaus yritykseltä thaely.com

Hello Russ, as per our returns and replacements policy stated on our website, we offer an exchange in case of damage caused during shipping or factory defects if reported within a week. Thank you for your review, it helps us improve!

Saanut 3/5 tähteä

Pretty but uncomfy

While the shoes are pretty and well-constructed, they’re incredibly stiff, which makes them less comfortable to wear long-term. They are also not very airy, which heats up my feet a lot, especially in this summer. I’m hoping that I’ll be able to break them in and they’ll be more comfortable, but I’m not sure how that will go. That being said, they are pretty shoes and if someone doesn’t run as warm as I do and doesn’t have as wide feet as I do, they might be more comfortable in the shoes!

16. elokuuta 2023
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Vastaus yritykseltä thaely.com

Thank you for your review! We've been mindful of this feedback for our upcoming models, we hope you'll like those better.

Saanut 1/5 tähteä

If we are paying more then 5000 grands…

If we are paying more then 5000 grands it should be like that. 1st the box quality is not upto the mark . 2nd courier services and packing is not to great. 3rd and the main product received has sainted marked everywhere . I would like my refund back I have also put an email on 3rd August about the same. I hope you will replay on my refund email. At the ankle the shoes hurt a lot.

31. heinäkuuta 2023
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Vastaus yritykseltä thaely.com

Hello Nikita, we apologize for the damaged pair you received. It's a rare issue that occurs during shipping but we understand that the experience is unpleasant. We've refunded your order amount and also sent you a little token of our apology if you ever so kindly accept!

Saanut 3/5 tähteä

shoes are ok in general

shoes are ok in general. Could not see in the pictures on website the sides are 100% plastic. That is actually a problem as hard plastic is not flexible and hurts on the interior top part.

11. heinäkuuta 2023
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Vastaus yritykseltä thaely.com

Thank you for your review Carlos, we're always working on the ThaelyTex and reviews like yours help us improve greatly!

Saanut 2/5 tähteä

Great concept, but shoes were uncomfortable for my feet

Online ordering was smooth. The online price was 80€ with shipping included, but I used a 20% discount code at checkout to reduce the cost to 64€. The delivery arrived from India to the EU 4 business days after ordering. The import tariff required after delivery was 23.10€. The design and build quality were decent for the price. The business concept of using recycled materials is wonderful.

Unfortunately, the shoes were painful for me to wear. While walking, the hard plastic used in the upper made contact with the top of my toes, and the hard plastic used on the sides made contact with my ankle. At first, I thought I could break them in over time to eventually be less painful, but I soon realized that this would not be the case for me. In the end, I had to donate the shoes (worn only for 1 day) to a person who could wear them without discomfort.

My recommendation would be to try walking in the shoes before buying them, to determine if they'll be comfortable on your feet for regular use.

11. heinäkuuta 2023
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Vastaus yritykseltä thaely.com

Thank you for your review, it greatly helps us improve our design. We've been mindful of this issue in our new work, the next design has been cushioned and the ThaelyTex technique has been changed to give us a softer fabric. It's reviews like yours that made this possible and we greatly appreciate it!

Saanut 1/5 tähteä

Schuhe viel kleiner als angegebene…

Schuhe viel kleiner als angegebene Grösse. Sehen zudem nicht aus wie auf den Bildern. Keine Antwort auf meine E-Mail erhalten. Fühle mich verarscht.

11. heinäkuuta 2023
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Vastaus yritykseltä thaely.com

We know it's disappointing when an ordered item does not fit and we apologize for the same but the items sent were the model and size you'd picked as shown in the pictures on your email. As for the size, we have a size chart with exact measurements in centimeters along with a guide on how to measure your feet. We've offered a resolve in our conversation with you too and are awaiting a response on the same. Thank you for ordering from Thaely!

Saanut 3/5 tähteä

Did not like the fit too much

Did not like the fit too much.

Cool concept and I understand that recycling is costly. If you care about sustainability this is your go to shoe.

I would rate it a 3 for the comfort. The shoe fits right but you can’t wear it for more than a few hours and your feet start to hurt.

10. heinäkuuta 2023
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Vastaus yritykseltä thaely.com

Thank you for your review Arjun, it greatly helps us improve our design. The shoes are textured as shown on all our images as they are hand made from recycled materials!

Saanut 5/5 tähteä

Better than expected

i bought the white version and It looks even better than the pictures. I had it for a week, but it feels solid, durable and well build. No complains ... plus shipping was fast.

6. heinäkuuta 2023
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Vastaus yritykseltä thaely.com

Thank you for your kind review Javier!

Saanut 5/5 tähteä

Feedback

Shoes are great quality and fast shipping.

26. kesäkuuta 2023
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Vastaus yritykseltä thaely.com

Thank you for your kind review Edwin!

Saanut 1/5 tähteä

The shoes hurt

The shoes hurt. And so far the experience hasn’t been the best. There is a specific line where the material changes closer to the toes (aged Beige Y2K pro) and when I walk the seem between the two materials really hurts while walking. Experience hasn’t been the best.

27. kesäkuuta 2023
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Vastaus yritykseltä thaely.com

Thank you for your feedback Shail, we shall surely work on it. Apologies for any inconvenience caused!

Saanut 3/5 tähteä

The shoes are really nice

The shoes are really nice, and they feel like shoes that could be made by Nike or Adidas, so quality wise they are the same.
I ordered the shoes about a year ago, and nothing happend. I tried to contact them, but no one replied, so i kinda gave up.
But a month ago, someone from Thaely, asked about my shoes, i just said to them that I never recived the shoes.
He were very apologetic, and explained that my order were lost in their system, and then offered a refund. I asked if I could get a pair of shoes instead of a refund, because i really liked Their concept and would like to give them another chance.
I got the shoes 2 weeks later, and i don't regret my choice.
I like what they do, but it's too bad, that their costumer service is so bad/slow.

6. kesäkuuta 2023
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Vastaus yritykseltä thaely.com

Thank you for your review, we've made a complete overhaul in the customer service department and have a new, more efficient team now. We're very happy to hear that you like your shoes and hope to serve you better in the future!

Saanut 1/5 tähteä

I have not received my order yet

I have not received my order yet. Thats what is wrong. Its been over a month since i ordered.

8. kesäkuuta 2023
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Vastaus yritykseltä thaely.com

Hello Arushi, there was a delay with delivery due to a postal code issue as we'd discussed over the mail. As I can see, a replacement shoe has been delivered about two weeks ago, hope you like your purchase!

Saanut 5/5 tähteä

Vegan sneaker

The whole idea of Thaely is impressive and I didn’t expect them to be so comfortable. Loved the box as well

8. kesäkuuta 2023
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Vastaus yritykseltä thaely.com

Thank you for sharing your experience Arshdeep, we're glad you like your Thaelys!
Fun fact: the box can be planted to get your own basil plant.

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