Avoid this company at all costs. My experience has been appalling. I have been trying to return my mattress in accordance with the company’s stated returns policy, yet my emails and messages ha... Näytä lisää
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I bought the contour pillow with adjustable layer ages ago, and didn't get on with it immediately so went back to my old memory foam pillow. But I kept the Talatex one because I wanted to try again.... Näytä lisää
Great company and brilliant customer service. Bought a firm pillow which proved to be too hard for me. Contacted customer services who arranged for the return and I then ordered the medium which is ju... Näytä lisää
I ordered a Talatex pillow for my wife. I had recently ordered one for myself but my wife did not want to replace her pillow at the time. However after trying my pillow, she wanted one herself. The o... Näytä lisää
3,9
Hyvä
236 arvostelua
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STAY AWAY! Bad products, broken promises
Being completely ignored. I wish to return a pillow I ordered within the 30 day trail. After countless messages via the chat on their website, three emails and messages on WhatsApp, I have received nothing in response. No customer service to speak of, no phone number to try. DO NOT BUY FROM THESE PEOPLE, THEY'LL TAKE YOUR MONEY AND RUN.
Edit:
Broken promises of a full refund after trying to get in touch with them. They eventually did after I I got in touch with Klarna and they opened an investigation. They asked me to change this review in return. However, after recieving a "partial" refund even though I have it in writing that any return fees would be waived, it has been made abundantly clear that this company cannot be trusted. The pillow wasn't even that nice! The "firm" choice was flat and flabby. Bad company, bad products, bad promises.
Do not shop here, please heed my review and heed this warning
7. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
Thank you for reaching out and for your patience as we worked to resolve your issue. We're glad to hear that the return process has now been completed and that the matter was finally resolved.
However, I would like to clarify some details regarding the refund you received. The total amount you paid for your order included shipping fees, which are paid directly to our logistics partners to ensure fast delivery (2-6 business days). Without the shipping fees, the delivery would take 4-10 business days. We do not profit from these charges, and they are solely passed on to the shipping provider.
We aim to be as transparent and fair as possible in all transactions and ensure that all of our customers are treated equally, with full clarity on our policies.
We truly appreciate your feedback, and we assure you that we continue to work towards improving both our products and customer service. If you have any further questions or concerns, please feel free to reach out.
Thank you for your understanding.
Finally I found the right pillow!
Sleep with comfort when other pillows couldn’t do the job.
30. lokakuuta 2024
Vastaus yritykseltä Talatex
Thank you for taking the time to share your thoughts with us. We are delighted to hear that our Talatex pillow has provided you with the comfort and support you were looking for when other pillows couldn't.
At Talatex, our mission is to enhance everyone's sleep quality by offering the purest and most natural latex products. Your satisfaction and well-being are at the heart of everything we do, and it's incredibly rewarding to know that our pillow has contributed to your restful nights.
Should you have any further feedback or if there's anything we can assist you with, please don’t hesitate to reach out. We’re always here to help and ensure you continue to enjoy the blessings of nature through our products.
Wishing you continued comfort and quality sleep!
Sent me the wrong item
Sent me the wrong item. Then offered to send me the correct item once I returned the incorrect item. Which would take another week to return and a week to receive. You messed up, you should sent out correct item and trust the incorrect item to be returned.
30. lokakuuta 2024
Vastaus yritykseltä Talatex
We sincerely apologize for the inconvenience caused by the incorrect item being shipped to you. This confusion was the result of an error at our warehouse, and we deeply regret the frustration it has caused. At Talatex, we strive to provide all our customers with a seamless and satisfactory experience, and we are truly sorry to hear that our initial solution did not meet your expectations.
We greatly appreciate your understanding and cooperation. Please know that we take your feedback seriously and are taking immediate steps to resolve this matter swiftly.
Once again, we apologize for the inconvenience and thank you for your patience and understanding. We are committed to ensuring your satisfaction and will work diligently to make this right.
No response from email
Was going to order from this company, but sent an email with a query. No response whatsoever a few days later. This made me wonder how the trial period and possible return would work?! I’ve now read the reviews, which I wouldn’t have had to check if they’d responded! Glad I did now and won’t be ordering! Shame, they have exactly what I wanted 🤷🏼♀️
5. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
I am deeply sorry to hear about your recent experience and any inconvenience this may have caused. We truly value every customer inquiry, and it’s disheartening to learn that you did not receive the prompt assistance you were expecting.
After reviewing our records, it appears that we may not have successfully received your query, which could be due to a technical misunderstanding. Please rest assured that we take such matters very seriously and are committed to swiftly resolving any concerns.
If you are still interested in our products or have any questions, we would be more than happy to assist you. Your satisfaction is our top priority, and we are here to ensure your experience with Talatex reflects our dedication to quality and customer care.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you in the future.
Christina and Nina provided outstanding…
Christina and Nina provided outstanding customer service to me. They were patient and let my family try your latex pillows, then promptly gave us a credit. They were so very professional and courteous during the process that I will never forget your company.
22. lokakuuta 2024
Vastaus yritykseltä Talatex
Thank you for taking the time to share your wonderful experience with us. We’re thrilled to hear that Christina and Nina provided you with outstanding service. Your kind words about their professionalism, patience, and courtesy truly mean a lot to us.
At Talatex, we strive to provide not only exceptional products but also a customer service experience that leaves a lasting impression. It’s heartening to know that our team made such a positive impact and that your family enjoyed trying our natural latex pillows.
Your recognition inspires us to continue our mission of bringing the purest and most natural latex products to everyone, optimizing sleep quality, and sharing the blessings of nature.
This pillow is not firm it is being…
This pillow is not firm it is being returned
I returned the pillow in the Original package at my expense a week ago and still have not received a credit and or any message from this company. They are in California there is no reason for this delay. I just want my money back.i never received a letter either as to what this delay is. I opened the packages layed on it and put it back in the original packaging to return. There should be no delays.
19. lokakuuta 2024
Vastaus yritykseltä Talatex
Thank you for contacting us, we have successfully sent you a letter of explanation and hope you understand. I sincerely apologize for any inconvenience you have experienced with your recent purchase. We always strive to provide products that meet our customers' expectations and we regret to hear that the pillow did not meet your firmness preferences.
Regarding your concern about the pillow’s firmness, I want to highlight that comfort preferences can vary greatly from person to person. While we aim to describe our products as accurately as possible, individual experiences with firmness may differ depending on personal habits and specific needs.
In terms of the return shipping cost, we strictly follow our return policy, which states that shipping fees for returns for reasons other than product quality must be covered by the customer. We understand your frustration, and I’d like to clarify that the shipping cost is not something we control directly—it depends on factors such as the weight and size of the package, as well as the distance between your location and our warehouse.
Thank you for your understanding, and we truly appreciate your feedback as we continuously work to improve our products and services.
Arrived quickly perfectly packed and…
Arrived quickly perfectly packed and added comfort on my bed, thank you 👍
21. lokakuuta 2024
Vastaus yritykseltä Talatex
Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that your order arrived quickly, was perfectly packed, and has added comfort to your bed.
At Talatex, our mission is to enhance sleep quality with the purest and most natural latex products, and it’s always rewarding to know we’ve met your expectations.
Topper is great quality
Topper is great quality, currently enjoying whilst writing this review. I love that you don’t sink and get stuck as you would with memory foam toppers.
29. syyskuuta 2024
Vastaus yritykseltä Talatex
Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you are enjoying your Talatex topper and that its quality meets your expectations.
It’s especially rewarding to know that you appreciate the supportive yet responsive feel of our natural latex topper, which provides comfort without the sinking sensation often associated with memory foam. At Talatex, our mission is to bring the purest and most natural latex products to everyone, enhancing sleep quality and overall well-being.
I was afraid their website may be a scam but...
I purchased 2 pillows and a pack of 2 pillowcases and I was afraid their website may be a scam since I never received a confirmation e-mail or anything for my order.
Fortunately, 9 days later I did receive an email from the transporter informing me that it was on the way.
For now I'm totally satisfied with the quality of the pillows and the pillowcases.
6. lokakuuta 2024
Oma-aloitteinen arvostelu
My Favorite Kind of Pillow.
I love this kind of pillow because it supports my neck so well.
I will need to order two more, but I will need to wait for a reasonable price.
22. syyskuuta 2024
Very poorly run company—buyer beware
I have gone through the return process in the way the company directed me, printing out their label, packaging the item carefully, etc. I still have not heard that they received my package 2 weeks later. They do not answer emails. They are a very poorly run company and I will never order from them again.
27. elokuuta 2024
Quality and Premium service
We like the quality of the products.Prompt and premium service experience. Keep up the great product and work.
21. elokuuta 2024
Vastaus yritykseltä Talatex
Thank you so much for your kind words and for taking the time to leave us a five-star review! We’re delighted to hear that you are enjoying the quality of our products and the premium service experience. Your satisfaction is our greatest reward, and we will continue to strive to bring you the best in natural latex products.
We would be thrilled if you could recommend Talatex to your friends and family. We always appreciate it when our customers share their positive experiences. We also invite you to explore our other offerings, such as our natural latex mattresses, designed to enhance sleep quality and comfort.
Once again, thank you for your support, and we look forward to serving you again soon.
Excellent service from Christina
Excellent service from Christina. The topper has made a big difference to the comfort of my bed. Competitively priced, very good quality and rapid delivery. What more could you want?
26. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
Thank you so much for your wonderful feedback! We're delighted to hear that Christina provided excellent service and that the topper has greatly improved the comfort of your bed. Your satisfaction is our top priority, and it's fantastic to know that you found our product to be of high quality, competitively priced, and delivered promptly.
We truly appreciate your support and look forward to welcoming you back to explore more of our Talatex product range. Please don't hesitate to recommend us to your family and friends, as we'd love to share the benefits of natural, high-quality sleep solutions with them as well.
Thank you once again for choosing Talatex!
Quality of product fast delivery.
9. elokuuta 2024
Vastaus yritykseltä Talatex
Thank you for your wonderful five-star review on Trustpilot! We are delighted to hear that you are pleased with the quality of our products and the speed of our delivery.
We hope you’ll consider recommending Talatex to your friends and family. Additionally, we invite you to explore our other collections, including our Talatex mattresses, designed to enhance your sleep quality with the purest and most natural latex.
Thank you once again for your support. We look forward to serving you and your loved ones in the future.
Refund Request
9th August: Ordered Pillows. Realised my wife had already bought pillows in town that day. Requested cancellation of order & refund via email (as instructed on their website).
Few days later I received an email asking me to confirm that I still wish to cancel order. I responded within the hour.
No replies received from Talatex.
13th August: I receive an email with EVRi tracking info. Tracking states "We're expecting to arrive with us soon".
It's been like that ever since & Talatex are not responding to my emails.
Edit (15 Aug): Finally received an email confirming cancellation & refund for the order. So I guess they have redeemed themselves to an extent.
14. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
We sincerely apologize for the delay in responding to your messages.
Upon receiving your cancellation request, we immediately initiated an interception of the shipment. Unfortunately, the process took longer than expected because the product had already been dispatched. We understand the inconvenience this has caused and are truly sorry for any frustration you may have experienced.
Finally, we successfully processed the refund, we sent you an email to confirm the completion of your request. We appreciate your understanding and patience throughout this process.
Thank you for choosing Talatex. Please do not hesitate to contact us with any further questions or concerns.
The Talatex topper brought back the joy of sleeping at my cottage…
I developed a hip problem and sleeping on the very hard mattress at the cottage became virtually impossible. The mattress isn’t old and is still in great shape so I went looking for a topper. After extensive research I took a flyer and went with Talatex. I had found them on Amazon Canada and then again on their own website. Their price was the best and their reviews were good.
All that said - I ordered a three inch, queen size topper. It arrived after about 5-7 days in a box that should not have held the size of a queen topper, but yet it did! We opened it, let it rest for an afternoon and slept on it that night.
Suffice it to say that sleeping has been dreamlike ever since the topper arrived. Seriously - no hip problems or pain with the topper! A tiny bit of rubber-like smell for a few nights but nothing with which to make any issue. Don’t hesitate with these folks - the product has been great so far and the delivery was perfect.
Thank you Talatex for bringing back the joy of my cottage once again…
23. heinäkuuta 2024
Vastaus yritykseltä Talatex
Thank you so much for sharing your wonderful experience with our three-inch queen-size topper! We're absolutely delighted to hear that it has made such a positive difference in your sleep quality and alleviated your hip discomfort. It’s truly heartwarming to know that our product has helped bring back the joy of your cottage experience.
If there's anything else we can do to enhance your comfort, please don't hesitate to explore our range of pillows, pillowcases, and other products. We're committed to ensuring that every aspect of your sleep is as dreamlike as possible.
Thank you once again for choosing Talatex. We wish you many more restful nights at your cottage!
This is my second order from Talatex
This is my second order from Talatex. Both came within the timeframe given to me, well packaged and exactly as ordered. I love the products, I first got a pillow and next, a 3" topper. Great products and I would definitely recommend both the products and service.
23. heinäkuuta 2024
Vastaus yritykseltä Talatex
Thank you so much for your kind words and for being a loyal Talatex customer. We are delighted to hear that you love our products and have had a positive experience with both your orders. Your satisfaction is our top priority, and it’s wonderful to know that the pillow and the 3" topper have met your expectations.
We greatly appreciate your recommendation and would be honored if you could share our products with those around you, helping them experience better sleep as well.
Thank you once again for your support. We look forward to serving you in the future.
The comfort is well worth the money!
This Premium Latex Pillow (Talalay Process) from Talatex not only does everything it claims it can do, but it's also the most comfortable pillow I've ever had! I'm a restless back-and-side sleeper and this pillow (medium-soft) reduces my tossing turning, and snoring because it provides excellent spine and neck alignment with zero neck pain, and it sleeps cooler than the memory foam pillows I've used in the past.
23. heinäkuuta 2024
Vastaus yritykseltä Talatex
Thank you so much for sharing your wonderful feedback about our Premium Latex Pillow (Talalay Process). We are absolutely thrilled to hear that our pillow has not only provided you with the comfort you need but has also helped alleviate your restlessness and improved your sleep quality.
We sincerely appreciate your recommendation. It would be an honor if you could share your experience with those around you, as it may help them achieve better sleep as well.
Additionally, we would like to invite you to explore our mattress collection. We believe that our mattresses can further enhance your sleep experience, bringing you closer to the ultimate rest and relaxation that Talatex aims to provide.
Thank you once again for choosing Talatex. We look forward to continuing to serve you and being a part of your journey to better sleep.
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