Surf-Store.com Arvostelua 

Très mauvaise expérience ! J'ai acheté une veste d'impact de kite pour l'anniversaire de mon copain. Quand je l'ai reçue, je n'ai pas trop fait attention à sa condition (n'étant moi-même pas branchée Kite, je n'ai pas fait attention plus que ça), elle n'allait finalement pas à mon copain, nous avons décidé de la renvoyer. Premièrement, le service client a mis énormément de temps à me répondre, j'ai du les contacter via plusieurs moyens afin d'enfin avoir une réponse. Ensuite, une fois la veste renvoyée, ils n'ont pas voulu me la rembourser car en effet, elle paraissait utilisée. Et c'est là tout le problème : mon copain ne l'a absolument jamais utilisée !!! Il l'a essayée et c'est tout, rien de plus. C'est pourquoi nous nous questionnons sur la qualité du produit qu'ils nous avaient envoyé de base, j'aurais du faire plus attention. Je ne recommande pas ce site et si vous commandez, pensez à bien faire des photos détaillées du produit lorsque vous le recevez ou lorsque vous le renvoyez au shop afin de pouvoir vous défendre ensuite !

I've ordered a bladder for my wing in april. It's said delivery in 3 days. 7th of July, still no bladder...
I've had contact with customer service which is responding fast but all the answers are a bit confusing. They didn't received it, they did received it and will prepare it to get send, still not received it... ?

Order was placed and communication was prompt that it was needing to be backordered.
The product was put on fast UPS delivery to New Zealand and arrived a week later.

Stay away from these cheaters!!They trying to sell things that they don’t t have in their shop.I m still waiting for a refund(more than 1 1/2 month).

I ordered a windsurfboard for a good price. I live in Belgium and got everything in time. I was worried when I read the reviews but I'm super happy I got everything delivered. They responded well to my messages.
Thx!

Don’t buy anything at Surf-Store.com
They take your money and you don’t get your ordered items. And they don’t even reply to your emails.
I ordered a sail nine days ago. Their website said: “In stock and ready for shipping 1-3 days”. I still haven’t received the sail or a transport notification. I wrote the shop - since they couldn’t deliver as stated on their website - that I wanted to cancel my order and get a full refund. After multiple mails, I still haven’t heard from them. So stay away from Surf-Store.com
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After I had put this review above online (and I received the reply below), I finally got reply through email also (they wrote me that my many emails were in their spam folder). But despite several emails since then, Surf More still ignores that they in their website promised me the sail shipped within 1-3 days. They still have my money, they still haven’t shipped the sail and they still ignore my rightful request to have my money refunded. The baseline is that you can’t trust Surf More. I advice you to stay away in order to avoid a similar …
Status af of 3rd July 2025:
I have still NOT received my refund. So, status as of today is that you can’t trust Surf Store and they take your money!
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Status as of 14th July 2025:
Still no money in sight. Lots of words from them but no action. They trick your money out of you and then just send you a lot of empty promises. You can’t trust Surf-Store!
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Status as of 21st July 2025:
I finally had my money refunded today after a long fight to get them. This still doesn’t change the fact that they do false marketing on their website with promises they can’t or won’t keep.

Worst store ever! 3 months now I’ve been waiting and asking for a tracking number however they are not able to provide. Starting to believe this is a fraudulent site.

Very Nice contact !
I recomand the service and the service offer. Fast and efficience

12 jours après une commande qui devait être livrée en 3 jours, aucune nouvelle et aucune livraison.
Produit finalement livré. Je n'ai pas apprécié le fait que ça ne soit pas en stock, et qu'on n'ait pas de prévision de délai Duotont, mais honnètement, ils ont répondu à mon msg sur leur site. C'est correct.

Es ging leider sehr lange von Bestellung bis zur Lieferung und zwischendurch habe ich keine nützlichen und verbindlichen Infos zur Lieferung erhalten. Ich habe dann reklamiert und dann wurde sehr schnell und professionell reagiert und die Lieferung kam nach 3d mit ubs

Bad communication , send the wrong parts and blame someone else , and make silly excuses , and still waiting for the correct parts.
I'm totally done with this shop , do not buy there!!!!
2nd part: it is 12 June now , and still no solution or refund , and still making excuses, Sh.t-Store.com , what can i do....

Part 2: Canceled the order two weeks ago. Still no refund received.

Ordered on April 28 with a 2 day delivery time. Nothing received yet (Mai 14) after a few times contact over the chat on their website. I filed a complain by Paypal and hope for a refund. To be continued....

Bonjour,
J'ai commandé un bladder le 25/04/2025. Il était en stock, et livrable en quelques jours.
Le status de la commande est toujours "confirmed", il n'a jamais été envoyé. J'ai contacté le support sans réponse.

My initial order of a foilset was at 9th of April (almost a month ago), before my order was shipped I called them with the question if they could change one part. After one time calling they stopped picking up the phone, I had to sent 10+ e-mails to ask about the status of the new part and they kept delaying. Now almost one month later they come with an alternative order, which I decided not to proceed with. Now I asked for a cancellation + refund for the order I didn't get and it's taking a long time.. I hope that the refund will get processed.

Update: May 29th, finally today they sent the money back to my account.
Update: May 27, I'm still waiting for my money.
I bought a Duotone foil on March 3, 2025. The website advertised a 3-day shipping period. For a month, they gave me false promises about the product's delivery, until I decided to cancel the purchase. It's been over a month, and they say they've already canceled and that the money should be on my card. I'm still waiting for my money at surf-store.com.

New clarification: On April 9, they offered to send me the foil because it had just arrived (a month later). I had canceled the purchase on March 28. My cancellation was because you didn't have the foil after several promises.

My delivery, which should have taken ~3 days, took 6 weeks to arrive. When I asked to cancel my order, I kept getting promises of delivery dates that were not met.

I am in Australia and like to support my local shop however sometimes we struggle to get different products. I was very surprised when my fuse arrived about 2 weeks after my order. Thanks very much guys much appreciated. King regards Darren

My order had a long delivery time. However, the team was very responsive and gave me explanations about the delay. They offered me a 10% discount on my next order. So, despite the delay, a good experience for me.

Good service.