Surf-Store.com Arvostelua 

Surtout, ne commandez pas sur ce site. Après plus d’un an… de demande de remboursement d’un virement effectué par erreur, je n’ai toujours rien (943,93€)
Peter, Marco…, on me répond que la comptabilité va s’en occuper mais aucun résultat !!

Very concerning pre-purchase experience

I contacted Surf-Store regarding a 2026 Duotone Rebel D/LAB 10 m advertised for sale and was quoted €2,700 including shipping to Spain, with bank transfer requested.

Before sending that amount, I asked for a current photo of the actual kite, a photo of the serial/product label confirming the 10 m 2026 model, clarification on whether the kite was new or the advertised showroom unit, and whether I could pay by credit card or PayPal.

Instead of providing those basic verification details, the seller refused and said that people asking for this information are scammers/time-wasters.

I did not make the payment. For a €2,700 remote purchase, I consider confirmation that the seller physically possesses the advertised product and the ability to verify exactly what is being sold to be entirely reasonable.

Based on this interaction, I decided not to proceed with the purchase.

Ordered Kite harness and Duotone bar. arrived with DPD / all good packed🙏

I ordered the Evo kite and bar, it was delivered with GLS. Great support as I am beginner from shop. Thank you

I have had two orders with Surf-Store, and the first one (Around 400 EUR)was shipped fairly quickly and item arrived well packed. The second order (350 EUR) never showed up, and I was convinced I was being scammed like many people here write, but after some delays I got refunded the money I had transferred to Surf-Store's bank account. So to my surprise in the end, everything turned out ok. They have good prices on many surf related equipment, now I will try a more expensive order, and will certainly update my review accordingly. I think they would benefit from better communication with their customers, but overall I was treated in a good way.

I ordered a windsurfing harness in late November 2025. I never received a confirmation email about the purchase/order. Subsequently, i never received the ordered goods. Unfortunately i have checked the company's trust pilot reviews only after i have placed and paid for the order. These reviews were overwhelmingly bad. I would never try to order anything of this company again. They are a total scam/rip off>

I made an order during Nov 2025 and selected 2 days shipping with extra cost but unfortunately they are fooling me with there reply by texting there number also no reply in the email.
Very bad experience wish that I didn’t order from this store.guys don’t buy from them

Order Duotone wing unit. Delivery and service +

I ordered 2 items and when nothing happened in 4 weeks I emailed them but no response. Two weeks later I emailed them again. No response. They are either incredibly incompetent or crooks.

Ordered many Kiteboarding items, didn't receive and they don not respond. Seems they stole my money, very sad :(

Took my money, advised a fake shipping / tracking address, then admitted the item was never available or sent. Have subsequently refused to process my refund despite over a dozen attempts from me to get them to do so.

Pas op dit zijn bedriegers.
In november 2025 heb ik een bladder voor Duotone-wing besteld en tot op vandaag is die nog niet geleverd.
Na de bestelling en betaling krijg je correct een betaalbewijs, maar daarbij stopt het.
Je wordt een poosje aan het lijntje gehouden en plots stopt alle communicatie.
Ik stuur ook een klacht naar The Consumer Protection Authority in Slovenia zoals aangegeven in een eerder review.

This has got to be the worst surf shop you can find. Bought a GA Vapor 8.7 (2023) windsurf sail that cost me €539. The item was never received, actually they never sent it. Put in the order the 30/12-25 and for more than two months Ive tried first to get the sail and after two weeks and onwards, a refund. After the item was paid they never answered the phone or e-mail. I got in touch with them via WhatsApp, however they've been playing me for a fool. All kind of bullshit excuses like they had to talk to accounting and latest that I had to fill out a refund form (the item was never shipped).

I didn't even know pure fraud shops like this even existed. Stay away from this shop, THEY WILL STEAL YOUR MONEY. Never again. A bunch of lousy thieves.

I’ve had the same issue as most here with no shipment, broken promises and outright lies. It’s been close to a year now and still nothing. I have escalated things further, as I believe this could be a criminal matter with the volume of repeated none deliveries.

Here is a template letter you can send to the Consumer Protection Authority in Slovenia if you have also been affected by this scam of a company.

Send to: gp.tirs(at)gov.si

Subject: Formal Complaint – Suspected Systematic Non-Delivery – Sport Group d.o.o. (surf-store.com)

Dear Sir or Madam,

I hereby submit a formal complaint against Sport Group d.o.o., operating the website surf-store, registered at:

Sport Group d.o.o.
Osojnikova 4
2000 Maribor
Slovenia
VAT ID: SI72133449

On [DATE], I placed an order via their website (Order No. [ORDER NUMBER]) and paid the amount of [AMOUNT] using [PAYMENT METHOD]. The company confirmed receipt of payment.

Despite repeated assurances that the goods would be shipped “the next day,” no tracking number or proof of dispatch was ever provided. The goods have not been delivered, and after multiple follow-up attempts, the company ceased all communication.

As of today, I have received neither the ordered goods nor a refund.

Publicly available reviews on Trustpilot and other platforms show a consistent and repeated pattern of identical complaints from numerous customers describing:
• Payment received by the company
• Promises of imminent shipment
• Failure to provide tracking
• Cessation of communication
• Non-delivery and non-refund

Given the volume and similarity of these complaints, this matter appears to go beyond an isolated contractual dispute and may indicate a systematic business practice involving misleading representations regarding shipment and fulfillment.

I respectfully request that your office investigate whether the conduct of Sport Group d.o.o. constitutes violations of Slovenian consumer protection legislation and/or deceptive commercial practices under applicable EU directives.

Attached are the following supporting documents:
• Order confirmation
• Proof of payment
• Complete communication history
• Screenshots of public reviews demonstrating repeated similar cases

Please confirm receipt of this complaint and advise on any reference number assigned to this case.

Thank you for your attention to this matter.

Sincerely,
[Your Full Name]
[Your Address]
[Country]
[Email Address]
[Phone Number]

I bought a pump for 700nok/50-60€, in the start of december. I did not get an email about my order, i waited till january and contacted the support team. They just said «found your order, delivering next week» and its been 1 month since they said it and it still haven’t showed up. I clntacted again and asked about it and they refuse to deliver just because their website does not give order email. DO NOT SHOP HERE

Skulle vært på lager. Ship in 3-5 dager. Lovet at jeg skulle motta i god tid før jul. Endte med å be PayPal kansellere ordre i februar. Worst shop ever!

Item should have been in stock due to website and shipping 3-5 business days and unfortunately only after ordering I saw the reviews here and was about to try to cancel order but they promised "next week". Seems to be a pattern now when reading the reviews...BE AWARE!!!!

So last weeks "next week" changed to this weeks "next week" and only reason I was ordering is because website promises 3-5 day shipping !!!!!!DO NOT BUY FROM HERE!!!!!!!!

WARNING!

Don’t order here !

Took me 3 month to finally get back my money (PayPal) after taking quite difficult steps .

Surfstore will lie to you and open tracking links that will never be really activated !!

DO NOT TRUST THEM! No matter what kind of answer might follow on this!

– Dishonest Shipping Promises, Avoid This Store

This store repeatedly promised my order was “shipping tomorrow” and “shipping today” with no tracking, no proof, and no actual shipment. After multiple follow-ups, I still received nothing but generic replies.

Once I researched further, I discovered this is a common pattern with Surf-store.com: customers report long delays, misleading shipping claims, and difficulty getting refunds. That aligns exactly with my experience.

In contrast, I ordered the same item from a reputable retailer and received real tracking within minutes—so this is not an industry-wide issue, just a store-specific problem.

If you value your money, time, and sanity, buy from established kite/surf retailers with real inventory and real logistics. This site is unreliable at best and misleading at worst and should go out of business ASAP!

Sadly this is a Scam sight.

I ordered Products and was told Sorry for the Delay it will be shipped Next Week and then again the following week.
It has been over a Month.
I chatted with the WhatsApp number provided and was told Next Week again and again.

I honestly believed this was a genuine business and understand sometimes delays can happen.