Surf-Store.com Arvostelua 

The people running this site clearly have issues. Regardless of whether they are scammers or not, their customer service and sales attitude are completely wrong.
It's been three weeks since I placed my order, and all I've gotten are excuses. If they were trying to scam people, they wouldn't bother managing their reviews. If they put as much effort into processing actual customer orders as they do into managing their reviews, they wouldn't have such a low rating.
If you are reading this review and attempt to respond to me again, I will not tolerate your excuses any longer. Either send the product immediately or cancel the transaction

It went smoothly from order to receipt

The email response was smooth and I wanted to use it again next time with peace of mind.

It's the best SHOP!

Toujours le même problème.
Le site me balade,tous les salariés ont du m'écrire je pense ,indiquant que je serais remboursé d'un surf acheté, soit disant en stock et pas livré après 1 mois.Un mail reçu de P indiquant Qu 'après enquête interne de plusieurs semaines 1 salarié malveillant créait des liens Gls sans expédier la marchandise.
Quelle imagination!! Que faire pour être remboursée il s agit de 1000euros! Même problème pour mon ami pas de remboursement à la suite d'un paiment fait par erreur.
Depuis fin juillet il reçoit la confirmation d 'un remboursement.
Qui peut m'aider?

UPDATE 11/2025
They have made a full refund after posting a review here, but also sent me a one shirt I ordered as an apology.

Regardless the refund and a gift, I think buying on this website isn't worth the trouble, so I will avoid it in the future.

I changed my rate from 1 star to 2 just because of the refund and a gift.
_____

Buying from surf-store.com was my worst online shopping experience ever.
On July 26th, 2025, I ordered and paid €104.94 for two T-shirts, which never arrived.

I contacted the seller several times via email asking for delivery, but nothing ever happened.
On August 26th, I reminded them about the EU Consumer Rights Directive and requested delivery within 30 days.
On September 1st, I asked for a full refund, and on September 23rd they replied saying a refund was being processed – but no money was ever received.
After my reminder on September 30th, they stopped responding completely.

This company is dishonest and untrustworthy. Based on my experience, it’s a complete scam.
Do not buy anything from surf-store.com – you’ll lose both your money and your time.

Ordered a $460 wetsuit over 3 weeks ago still not shipped . First email no response, then I threatened a bad review and was told he would check the details and get back to me .Nothing after 4 days . I wish I saw the reviews before I got sucked into this scam.
Good news ending ! I have now been given a full refund , thanks to Peter who came good in the end . Pity he didn’t respond sooner to my initial email .

On August 25, I ordered a bladder for a kite, but after more than a month the order does not arrive or return my money. I write daily case to whatpp of the company and they do not respond. No one should buy from this type of website.

I ordered on this website and after a couple of days without any information about the shipping I contacted them on whatsapp. They replied very fast but not so kindly. They told me that my items are not in stock and I have to wait that they receive the things from duotone and then they ship it to me when instead on the website were specified shipping in 1-3 days. They told me that I will receive the items at the end of the next week, so now I will await and then I will update my review.

Edit: They didn't send me the items on the day they promised. They replied to my email without realizing it was me, telling me the same thing they did two weeks ago: that they'd receive the bladders on Friday of the following week from the Duotone factory and then ship them. I'm increasingly convinced they're thieves and scammers and that the site isn't trustworthy. They stopped responding to me on WhatsApp, and when I said that if they hadn't invited me to the items, I'd want a refund, they didn't respond.

Edit 2: It's getting worse. A few more days have passed and they haven't responded. The only response I've gotten is via email from an AI called Jace, which they're surely using to avoid responding to emails. I'll report them to the police in the next few days, hoping they'll shut down the site and give me my money back.

I make second order from surf-store shop.Ordered ION wetsuits and ION gloves. Shipped in time with GLS. All good+

I bought Evo SLS 12m2 & Jaime board. All was good packed and delivered - arrived in time before my vacation. First time Duotone kite user and love it! Came from Slingshot kites.

Ordered 28/6/2025. Late september....nothing. Sometimes they reply to email. Said they would send next week, twice. Asked for refund, twice. Nothing. They have stolen my money.

Auszug aus AGB‘s von Surf-Store.com:

Vertragspartner, Vertragsschluss
(1) Vertragspartner im Rahmen dieser AGB sind die Surf-Store GmbH, vertreten durch die Geschäftsführer
Max Mustermann und Erika Beispielhaft, Musterstraße 1, 12345 Musterstadt, Deutschland, Telefon:
01234/567890,

Ihr könnt ja mal versuchen unter dieser Nummer Max Mustermann zu erreichen.

Hier wird vorsätzlich getäuscht!!!

Update zu ACHTUNG!!
auch die Antwort auf meine Bewertung ist schlicht weg gelogen. Es ist weder bei Paypal noch auf meinem Konto eine Rückzahlung eingegangen. Lediglich ein Vermerk bei Paypal mit „Rückzahlung offen“ ist vermerkt.
Wer für sein Geld auch einen Gegenwert möchte sollte hier nicht kaufen!!

ACHTUNG!!!!
Hier werden Angebote online gestellt, die nicht verfügbar sind. Es gibt auch keinerlei Infos zur Bestellung bzw. Lieferung. Kann ja auch nicht, da die Angebote nicht existieren. Das bereits gezahlte Geld wird nicht zurück gezahlt.
Anwalt ist eingeschaltet. Scheint deren Geschäftsmodell zu sein.

I placed an order with Surf-store.com and never received the item.
It’s been over a month with zero updates, no tracking number, and no reply to multiple emails.
The only thing they manage to send is unsolicited marketing emails (spam), which I never subscribed to.

I asked for a refund several times and got no answer at all.
This is by far the worst online shopping experience I’ve had: no product, no service, no communication.

This is a fake online shop run by scammers. I purchased a windsurfing sail listed as "in stock, ships within 1-3 days." It has been over a month since I placed the order, and they kept delaying the shipment, each time promising it would ship "next week." When I grew tired of waiting and requested a refund, they went into hiding. Now, I have to wait several weeks to retrieve my money through Visa's chargeback procedure.

And before the owner of this so called "store" chimes in claiming that the refund has already been processed - this is not true. I requested the refund on August 21st and it is 11th of September today, still no refund, despite the fact that I kept reminding them almost daily.

I had a mixed experience that Surf-Store eventually resolved well and to my satisfaction.

In November 2024 I placed an order and paid in full for windsurfing gear which was all marked as IN STOCK items. I expected delivery to Australia by the end of December 2024 ahead of a windsurfing trip which I had ordered the gear for.

Some items arrived quickly and some did not.

It is now September 2025 and I just received the final items of my order; a mast and a sail.

This delay was very frustrating and communication was at time not good to the point that I thought I had been ripped off.

But the guys eventually came through. The 2023 sail and mast I had bought on sale was upgraded to current 2025 models and I was not asked to pay one difference. That was generous and although my trip last year was with old gear, this year will be with new gear.

So how many stars???? 1 for the frustration and for the patchy communication but 5 for the resolution.

Retourneren bij dit bedrijf is niet te doen! Zeer moeilijk contact te krijgen, valse beloftes en na 3 maanden geld nog niet terug! Lijkt een malafide onderneming, die uit is op je geld en geen service levert.

I ordered a ION neoprene top on July 8th, the item was mentioned as available. Today, August 29th, still received nothing. Email feedback is not satisfactory. They say they will ship on following day, then nothing happens. Asked repeatedly for refund, they do nothing. Never buying again there and not sure how to get my money back.

item ordered 3/8 and delivered 19/8. they don't have stock meaning they are collecting orders and then ship. Do not expect 2 days delivery after order but price was the best I found and as soon as order was packed, delivery occurs in 3 days (UPS). If you have the time and the price is good you can order, I think. I contacted them via whatsapp and reactivity was super good. They are based in Slovenie. Would I recommand this website, not really but at the end I received my stuff meaning 6/10 because I expected a 2 days delivery (after ordering)

I made two orders in April to purchase new 2025 duotone gear consisting of Kite and Board. It is now mid-August (more than 4 months) and still nothing has been delivered to me nor is the store meaningfully responding to my requests for updates. When they do respond, they keep promising it will ship out the “next week”. At this point, it seems I will never receive my orders nor even a refund.

Purchased a 2024 ION Ivy Vest on 24th July 2025 via surf-store.com.

Had to email them to find out my item wasn't in stock. Had to wait over a month for the goods to be shipped.

Shipment from Slovenia to Australia
via UPS was fast (5 days transit).

Happy with my purchase. Thanks for pulling through surf-store.com

Hier gibt es nichts zu kaufen! Nur zum bezahlen… keine Ware stattdessen nur ein paar email mit anderen Kaufvorschlägen, die dann auch nicht geliefert werden.
Dieser Shop ist nur zum Ärgern und Lebenszeitverschwenden!