Surf-Store.com Arvostelua 

I placed an order on November 4, 2025 with an advertised delivery time of 2–3 business days.
More than two months later, the product has still not been shipped.

During this period, I received multiple confirmed shipping dates, all of which were missed. Each delay required repeated follow-ups from my side, and no tracking number was ever provided.

The store claimed several times that the product was “arriving to their warehouse” and that shipping was imminent, including a final confirmed date of January 10, 2026, which was also not honored. Since then, communication has stopped.

Key issues:

Product sold without available stock

Repeated false delivery commitments

No proactive communication

No shipment or tracking provided after full payment

At this point, this is clearly non-delivery of goods. I am sharing this review to warn other customers and to document a pattern of unreliable and misleading practices.

This site is a scam.
Ordered a wing on 01 Sep 2025. I got a shipping confirmation, but it never tracked. Follow up revealed they did not have the product and it was not shipped They said they would ship me the next year model at same price to make up for their mistake wich I accepted. The order has never been shipped. I have contacted them various times asking for either the wing to be shipped or a refund. I would get replies stating the wing would be shipped "next week". It has still not been shipped as of 16 Jan 2026. I contacted VISA to ask for their help with getting my money refunded, but was informed it is now outside of their 120 day window so I am screwed. My emails and whatsapp messages are ghosted. Their posted phone number is out of service.
As far as I can tell this site is a scam. They played me knowing how long the VISA recovery period is and now I have lost my money- approx 1,000 euros.

I order a wing neilpryde 4.5m on octobre 9th,and 2 handles accessoires paid $967 and $80 for the neilpryde handles straps include shipping ,it was supposed to be 3 to 5 days delivery..and now its 3 month...and nothing delivered..
Their agent is just texting me story about the order been in out of stock..than DHL delivered to Israel...and couldn't get it back in Europe..just lot of nonsense .
This is not a legitimate serious company .
I am filling a credit card fraud claim next week with bank if nothing is delivery

Do not waist your time and money with this fake shop.
I also ask for refund and now their are totally silent..no email reply..no more what's app texts
Gilles baudin.

The worst experience I’ve ever had. I bought an impact vest over six weeks ago and I’m still waiting for it to arrive. I’ve sent several emails, including a request for a refund, and received no response at all. Ironically, when I was placing the order, I asked for a discount and they replied within 30 minutes. After the purchase, complete silence. This feels extremely unprofessional and misleading.

Suite a un avis négatif ici même, ils m'avait écris pour me dire que l'article manquant de ma commande allait être envoyé.
Plusieurs mois se sont écoulés, et je n'ai rien reçu.
Fuyez ce site.

Ne pas commander sur ce site c'est une arnaque

Ordered a wetsuit and they promised fast free delivery. It’s been 3 weeks and they haven’t even sent the product yet. I’ve emailed them 5 times and only had 1 reply and have not followed up on their reply. Very disappointing first experience with this business. Fingers crossed I can get a refund.

NEVER ORDER AT THIS SURFSTORE.

This Surfstore is a complete Joke, they don't have any items on stock. They are really intransparent and now after one month they automatically cancelled my order. Let's see if I get my money back, it seems like this Surfstore is not real. I waited one month, sent them 10 emails and only got answered twice. There are far more better Surf-shops around, just go to them they are way more professional

Dopo 15 giorni il pacco non è ancora stato inviato, l’assistenza ha detto che verrà spedito ma i giorni passano e del pacco non c’è traccia. Azienda poco seria e inaffidabile, non comprerò mai più da loro e aprirò la diffida per il risarcimento.

Up to date no refund since 25 Sep 2025, this website scam and i advice to stop ordering from it.
Even now when I check their listed items I find most product which is discontinued or out of stock in major online shops just listed with them, but reality they don’t have stocks and they tried to order it from the suppliers when we do the payments. And that why they face issues when the suppliers have products discontinued or delay in manufacturing.
i did dispute by master card and they told me will get my money back max. 17 Dec, however, today will send to supplier my issue “Duotone” to inform them about this scam web site.

Do not order from them; they don't value your time and trust. My order took over 50 days to arrive, despite my request to cancel it before shipping. When it finally came, I wanted to return some items because I no longer needed them, but the shop never accepted my return.

My order was placed September 8th and was partially delivered October 24th. The shipment was incomplete and wetsuit delivered in the wrong color. The remaining items of the order is still not received by November 26th. All items were supposedly in stock when ordered. The delay explanation is however; waiting on items from supplier. None of my calls to customer service have been answered. Was able to get in contact via WhatsApp, shipment was promised weeks ago, but nothing is happening and no follow up from customer service. I have now given up waiting and asked for a refund. Have yet to see that happening.

Habe einen Foilmast bestellt, nach 2 Monaten ohne Lieferung, habe diesen abbestellt, seither kämpfe ich um die Rückzahlung, dass ist jetzt wieder 2 Monate her, eine lausige Firma👎

Die Kommunikation mit dem Shop war durchweg schlecht. Absprachen wurden nicht eingehalten, meine Bestellung wurde falsch geliefert und zum Schluss hat der Shop überhaupt nicht mehr auf meine Nachrichten reagiert. So etwas habe ich selten erlebt – absolut enttäuschend und nicht empfehlenswert.

Bezüglich der Antwort des Inhabers um 15.12.2025. Aktuell ist die Ware immer noch nicht geliefert. Auf die Nachfrage von zwei Wochen, wurde überhaupt nicht reagiert.

To date, no refund received for an order that never arrived despite numerous reminder emails... disastrous customer service!!

Please do not order from this website. No customer service, products unavailable, misleading information.

К большому сожалению товар не отправили. Деньги вернули

Poor service, slow, nothing held is stock.
After ordering a product that was “1-3” dispatch. Two weeks later it’s yet to be dispatched. These guys don't carry stock, just order from supplier when needed. Then when I asked about shipping they just create a DHL label to provide a tracking number. ( with no updates). I wanted them to be good to buy more gear but wont be.

Thank you, for your fast, PROFESSIONAL and courteous service will definitely purchase in the future.
THANK YOU VERY MUCH

I ordered a product from this website. I was told the product would take 10 days. After 10 days I was told it needed to be reordered and would take another 10 days. After another 10 days a USP tracking number was issued. The UPS status sat on 'Parcel not handed to UPS for more than 3 weeks. I communicated via WhatsApp. They were prompt answering, I was given always given conflicting information. I ended up canceling the order, my payment was returned. They said they would still send me the product and I could pay - 2 months later nothing. I even contacted Duotone via their official website to ask if surf-shop.com was legit - I was told they were an official supplier and they recommended this site. I wouldn't order from this site, just a huge hassle.