Suitnegozi Arvostelua 

Vastaus yritykseltä Suitnegozi

23.6.2025

Dear customer,
Thank you for contacting us!

We are happy to inform you that we have been official retailers of luxury brands for over 30 years. All our products are new, certified and 100% authentic.

We truly hope that this information will reassure you and encourage you to become our valued customer. We look forward to seeing you on our e-commerce site suitnegozi.com or directly in our boutiques.

See you soon!
Suit Staff

Vastaus yritykseltä Suitnegozi

30.4.2025

Dear Client,

We are following up on your review, and as we did via email and would like to provide you with some clarification regarding your comments.
The antiqued effect present on the metal elements is a distinctive and intended element of Gucci's design.
We also confirm that, as per the new company policy, Gucci no longer includes authenticity labels with identification codes inside the packaging. Instead, only a booklet containing instructions for the care and maintenance of the item is provided.
To avoid possible confusion in the event of a return, our quality control staff notes with a pencil the specific code and color code of the bag referred to on the bag's care and maintenance booklet.
We have made it clear that they have an internal function only. This temporary marking allows us to associate the item with the relevant care and maintenance booklet for our internal processes. As you will have rightly observed, this is a mark that is easily removed with an eraser.
Regarding the delay in delivery, we would like to emphasize that our company has no direct responsibility for it. Shipping times and documents required by customs are currently affected by U.S. customs procedures and newly introduced regulations. We understand your disappointment with the inconvenience, but these are circumstances beyond our control.

Hoping that we have been clear an.
Best Regard,

Suit Staff

Vastaus yritykseltä Suitnegozi

Päivitetty 28.3.2025

Gentile Daniele,
la ringraziamo per aver condiviso la sua esperienza.

Ci dispiace sinceramente che non sia rimasto completamente soddisfatto.Comprendiamo la sua frustrazione riguardo alla questione della qualità delle scarpe da lei acquistate, tuttavia, desideriamo ribadire che, come già comunicato, il nostro reparto after-sales, con la sua pluriennale esperienza in collaborazione con Maison e Brand di lusso, ha stabilito che le scarpe da lei acquistate non presentano difetti di produzione, in nessuno dei tre casi. Questo è stato confermato anche dal controllo qualità effettuato prima della spedizione, durante il quale non sono stati riscontrati problemi, ragion per cui lei stesso non ha presentato lamentele alla recezione dell'acquisto, ma sempre dopo aver il loro utilizzo.
Come evidenziato nella nostra precedente corrispondenza, per il suo primo acquisto abbiamo agito a sua tutela, insistendo con il reparto After-Sales del Brand in questione per ottenere il reso. Nonostante la loro perizia non avesse riscontrato difetti di produzione, abbiamo ritenuto importante supportarla e insistere in quanto nostro cliente.
Riguardo alla nostra interruzione della comunicazione, abbiamo interpretato la sua email conclusiva, "Comunque va bene così", come un'indicazione che la nostra risposta fosse stata sufficientemente esaustiva e che la questione fosse risolta.
Desideriamo sottolineare che il prezzo delle scarpe in tutti i casi da lei acquistate riflette l'alta qualità dei materiali utilizzati e la lavorazione artigianale, ma come per qualsiasi prodotto di lusso, la delicatezza dei materiali richiede una cura particolare e non implica l'indistruttibilità dell'articolo.
Siamo sempre disponibili a fornire ulteriori chiarimenti e assistenza. Non esiti a contattarci qualora avesse altre domande o necessitasse di ulteriori informazioni.

Cordialmente,
Suit Staff

Vastaus yritykseltä Suitnegozi

4.3.2025

Dear Customer,

We are sorry to hear that your experience with our e-commerce was not satisfactory.

We understand your disappointment regarding the return request for the bag. However, we would like to clarify some key points:
- Before shipping, each item is subjected to rigorous quality controls. Our video recordings confirm that the bag was shipped in perfect condition;
- Your initial return request was motivated by the "color" of the product. At that time, no defect or damage was reported;
- Upon receipt of the return, we found a clear groove on the leather of the bag. The photos we sent you clearly document the damage;
- Only after we communicated the damage we found, you began to accuse us of having sent you a defective product.
All the products we sell must comply with high quality standards, imposed by the luxury brands of which we have been official retailers for 30 years, which is why we cannot accept returns of damaged items.
The now damaged bag cannot be resold in any way, especially out of respect for our future customers. Therefore, we will send the item back to you.

We are aware that this decision may not be in line with your expectations, but we hope that you can understand our position.

We remain at your disposal for any clarifications.

Kind regards,
Suit Staff

Vastaus yritykseltä Suitnegozi

Päivitetty 21.1.2025

Gentile Patrizia,
Ci dispiace molto leggere questa recensione. Siamo un’azienda seria e ci impegniamo sempre per garantire la soddisfazione dei nostri clienti. La invitiamo a segnalarci l'ordine di cui parla, fornendoci maggiori dettagli, così da poter chiarire questa situazione.

Ci teniamo alla trasparenza e speriamo di poterla aiutare a risolvere il problema.

Cordiali saluti,
Staff Suit Negozi

Gentile Patrizia,
con il suo numero d'ordine non troviamo nessun riferimento a suo nome. I nostri numeri d'ordine sono alfanumerici. Se ci lascia un nominativo completo, ovvero nome e cognome, potremmo risalire al suo ordine. Inoltre, non ci risulta nessuna email inviata, ci può dire a quale indirizzo ha scritto?

Cordialmente
Staff Suit Negozi

Vastaus yritykseltä Suitnegozi

14.1.2025

Dear customer,
we are very sorry that your experience with us was not to your liking.
Let's summarize what we communicated to you via email in the following days.
Your order was delivered on December 17th to the address you entered during the purchase. The return terms useful for making the request are 14 days from the moment the package is delivered to the recipient, the deadline for you expired on December 30th. You made the return request on January 6th and, certain of doing something appreciated, we accepted your request anyway.
Once the bag returned to our warehouses, the quality control department employees found the defective leather and the missing brand tag, without which the bag cannot be resold.
When we sent you the rejected return email, you promptly wrote to us that you had never used it. We questioned the quality control department employees and asked them to carry out a second quality check to confirm what you told us. In order for the check to be more accurate, we asked them to carry it out using very strong lights, just to be sure that the bag was not damaged as you wrote to us. From this second check, we noticed, in addition to the damaged leather and the missing Brand company tag, that the metal buckle of the bag was scratched, and that the anti-use cord that we apply to the SUIT tag during the order preparation phase is very different from the one we usually use. We have also attached the photos of what we communicated to you.
We have also requested the recordings of the quality control department cameras dating back to December 14, the date on which your order was prepared and from these you can clearly see that the bag was shipped in perfect condition and above all equipped with the Brand company tag.
We are very sorry for this review of yours, on our part there has always been maximum clarity and desire to meet you halfway. You can consult our return policy which states that the return is accepted only if it is suitable for resale and unfortunately your return did not meet this standard.

We are sure of your understanding and we greet you.

Suit staff