Suitnegozi Arvostelua 

Vastaus yritykseltä Suitnegozi

19.1.2026

Dear Customer,

We are deeply sorry to hear of your dissatisfaction and would like to clarify what happened, as our customers' trust is fundamental to us. We would like to reassure you that we have video footage from our quality control department taken while your order was being packaged, and from this video, we took a photo clearly showing that the Moorer jacket was brand new, intact, and complete with all original labels and tags. We also confirm that the photo sent to you accurately portrayed your item, as we could not have photographed other similar items as your size was the last one left in stock at the time of shipment.

We are always ready to accommodate our customers, however, we must adhere to specific guidelines: your order was delivered on January 12th, and you did not receive notification until January 16th. For safety and security reasons, product anomalies should be reported within 24 hours of receipt, to prevent the product from being tampered with. We also regretfully note that your story has changed over time: you initially stated that you received a black jacket (a color our company has never handled for that model), then moved on to a complaint about the tags. Finally, in the various emails exchanged with our support team, you never mentioned the presence of stains, a detail we are only now learning with surprise.

We remain convinced of our good faith and the authenticity of our products, certified by direct relationships with the brands, and we remain at your disposal for any further clarification in the appropriate forums.

Best regards,
Suit Staff

Vastaus yritykseltä Suitnegozi

14.1.2026

Gentile Giada,

La ringraziamo sinceramente per la fedeltà che dimostra verso i nostri punti vendita uomo e donna e per aver scelto le nostre boutique come punto di riferimento per i suoi acquisti di lusso.
Siamo tuttavia profondamente rammaricati per quanto descritto riguardo al comportamento del nostro staff. Quello che lei riporta è l’esatto opposto della nostra filosofia aziendale e le assicuriamo che il suo feedback è stato preso in carico con la massima serietà e verrà utilizzato per avviare un confronto costruttivo con tutto il personale dei punti vendita.
Il nostro obiettivo è garantire che l'accoglienza torni a essere all'altezza della qualità degli articoli che vendiamo, eliminando ogni disparità di trattamento.
Speriamo di averla presto nuovamente nostra ospite per offrirle un'esperienza all'altezza delle sue aspettative e mostrarle il cambiamento che auspica.

Un cordiale saluto,
Suit Staff

Vastaus yritykseltä Suitnegozi

10.1.2026

Dear Customer,

We apologize for your dissatisfaction, but we feel it is our duty to correct what we stated in order to provide our readers with transparent and truthful information.
From analyzing the video footage you sent us, it became clear that the bag has no scratches, scratches, or damage to the leather, but only small residues of technical glue. These are traces of manufacturing that can sometimes be found on handcrafted luxury items, as is the case with your bag.
In our previous communication, which we are publishing for transparency, we explained:

"What you noticed are not defects, but residues of the glue used by the artisans. Since these are delicate items, our policy requires us to ship the products exactly as they arrive from the brand, sealed and intact, to guarantee their absolute authenticity. We are not permitted to intervene directly on the items before shipping."

We provided you with precise instructions on how to remove these residues in just a few seconds with a soft cloth and a neutral cream. In the same email, we asked you to test the solution and let us know if the mark had disappeared, reassuring you that, if not, we would look for another solution together.
Unfortunately, we have not received a response from you or an update on the outcome of the test, but we have found this review directly.
We firmly reject the accusation of "fraud": the product is new, authentic, and structurally intact. We were and remain fully available to resolve the issue if the suggested cleaning was unsuccessful, but the lack of feedback from you has prevented us from proceeding further with our support.
We remain at your disposal should you wish to resume the dialogue through our official channels.

Best.
Suit Staff

Vastaus yritykseltä Suitnegozi

Päivitetty 5.1.2026

Gentile cliente,

Innanzitutto, desideriamo ringraziarla di cuore per aver condiviso con noi il Suo pensiero. Per noi di Suit, ogni feedback è un’occasione preziosa per riflettere e prenderci cura, con ancora più attenzione, del legame che ci unisce a chi ci sceglie.
Ci dispiace sinceramente leggere che la Sua esperienza non sia stata del tutto serena, poiché il nostro obiettivo primario è far sentire ogni ospite coccolato e ascoltato. Vorremmo ripercorrere con Lei quanto accaduto, con l’unico desiderio di ritrovare quella sintonia che per noi è fondamentale.
Come certamente ricorderà, la nostra Boutique opera solitamente come punto di ritiro per l’online, con procedure distinte rispetto agli acquisti in store. Tuttavia, sapendo che affrontava il viaggio da Brindisi, è stato un vero piacere per il nostro team fare un’eccezione alla nostra policy standard, cercando di risolverle il problema del cambio taglia immediatamente per evitarle un ulteriore spostamento. È stato un gesto che abbiamo compiuto con estrema volentieri, proprio per venirle incontro.
Durante la Sua visita, i nostri consulenti hanno dedicato con gioia oltre 20 minuti alla ricerca del modello perfetto per il Suo compagno, provando insieme diverse alternative. Riguardo al tema del codice promozionale, ci teniamo a spiegarle la nostra filosofia con la massima dolcezza: lo sconto App è una piccola agevolazione dedicata a chi sceglie l'acquisto in totale autonomia. In Boutique, invece, cerchiamo di offrire qualcosa di diverso: un’esperienza fatta di consulenza, tempo dedicato e supporto umano. Questi due mondi hanno strutture differenti e, a volte, farli coincidere rischierebbe di non rendere giustizia all'impegno e alla professionalità che i nostri ragazzi mettono in ogni singolo appuntamento.

Se c'è stata un'incomprensione nei toni, ne siamo profondamente addolorati. La reazione della nostra collaboratrice non voleva in alcun modo essere scortese, ma nasceva solo da un profondo amore per il proprio lavoro; a volte, il desiderio di proteggere il valore del servizio che offriamo può essere percepito con un'enfasi eccessiva, e di questo ci scusiamo se l'ha fatta sentire a disagio.
Speriamo davvero che questo chiarimento possa farle percepire la buona fede e l'affetto con cui cerchiamo di operare ogni giorno. Saremmo felici di accoglierla nuovamente per dimostrarle, con un sorriso, quanto la Sua soddisfazione sia la nostra priorità.

Un caloroso saluto,

Lo Staff di Suit

Vastaus yritykseltä Suitnegozi

25.7.2025

Dear Qianyu,

We're sorry to read your review and understand your disappointment, but we'd like to clarify a few points regarding your experience.

Our e-commerce policies apply exclusively to end customers, not resellers or buyer. We noticed that your orders appeared to be intended for resale, given that you purchased 20 Moncler jackets in different sizes per order, and for this reason we attempted to contact you in advance.

As you mentioned, the order was placed on Saturday at 4:00 a.m. (Italian time). Our offices are closed on weekends, so our email informing you that you would incur duties and taxes for the single order shipped arrived on Monday. We did not receive a response to this communication before shipping.

When you asked us why the other two orders were cancelled, we reiterated that you would be responsible for the duties and taxes, further confirming our suspicion that the items were intended for resale. Your subsequent refund request for the other two items has reinforced this belief.

We're sorry you're disappointed with our approach and our products. We'd like to emphasize that as long as your orders were shipped under favorable conditions, such as the numerous purchases of Moncler jackets in different sizes, everything has always been smooth.

We hope this explanation clarifies the situation.

Best regards,
Suit Staff

Vastaus yritykseltä Suitnegozi

Päivitetty 8.7.2025

Dear customer,

You placed your order on Saturday, June 28, 2025 at 10:55 PM, our offices are closed on Sundays, so we returned to work on Monday, July 1st and immediately processed your order at 9:58 AM.
Your shipment was handed over to the courier, and consequently left, on July 1st at 12:36 PM.
During checkout you selected standard shipping, which requires 5-7 working days for delivery in Europe. Since Saturday, July 5th and Sunday, July 6th are NOT working days for couriers, your shipment appears to be within the expected delivery times.
To speed up the process, we have opened a request for a reminder with the courier and will contact you promptly as soon as they give us an answer.

Best regards,
Suit Staff