Just this month I have fixed the corner of an induction hob that had broken off ( saving me about £300 replacing it for my tenant) , and my dehumidifier (a little sensor inside had end broken off, now... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Très décevant. Les promesses sont alléchantes mais les 3 situations dans lesquelles j’ai testé Sugru se révèlent être un échec cuisant! - réparation d’un jouet plastique (tenue après remise en uti... Näytä lisää
Yritys on vastannut
I’ve used Sugru for numerous projects over the years—dog chewed cords, adhering phone mounts to a car’s dashboard. My favorite project, though, involved securing a wine rack to a mirrored wall in a ba... Näytä lisää
Yritys on vastannut
Es wurde Einfuhrzoll und damit eine pauschale Bearbeitungsgebühr der deutschen Post fällig. Der Preis inkl. Versandkosten hätte sich damit verdoppelt! Ich habe die Annahme verweigert und bin gespan... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
Unit 2, 47-49 Tudor Road, E9 7SN, London, Yhdistynyt kuningaskunta
- +44 (0) 20 7998 0022
- hello@sugru.com
- sugru.com
3,6
Keskitasoinen
3 t. arvostelua
Ei ole vastannut huonoihin arvosteluihin
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Muut katsoivat myös näitä
tiny bits
tiny bits, expensive, expiry dates. once opened whole packet sets.
unimpressed.
silicone caulk+corn starch+vegetable dye will do for me.
this product could be fixed maybe by selling it in a caulk gun cartridge for $10. which is just a matter of time. they do it or the chinese will
1. lokakuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi,
Thanks for your feedback.
Although it's technically possible to reseal a single-use pack, it's tricky, as the moisture in the air starts curing Sugru as soon as you cut open the foil. We do recommend lining up a few projects instead, to make the most of the Sugru all in one go. All the Sugru in the world currently comes in the form of 5 g single-use packs, I'm sorry to hear that this was unsatisfactory for you. We'll make sure to pass on your feedback regarding producing larger packs in the future.
In regards to our price, our vision is for Sugru to become a household brand, and with increasing volume will come decreasing prices. We’re looking forward to this day as much as anyone, because our mission is to help as many people to get fixing again as we can. We are working hard on our costs, by investing in manufacturing technology and optimising our supply chain, and we look forward to passing on these savings as soon as we can.
For the future, if you like keeping things for a rainy day, you can store your Sugru in the fridge (or freezer), and this will multiply the number of months left to use it for up to 3 times!
Could you please drop us an email to hello@sugru.com referencing your review? I'm sure we can get this sorted out for you.
I'll look forward to hearing from you.
All the best,
Jordan
Sugru Customer Support
Be aware of expiration date!
I agree with other reviewers, having purchased a package of eight unaware that there would be a use by date. When I was ready to use it, the Sugru had just expired. I went ahead and tried one package but it was pretty dry and almost crumbly.
Learn from my mistake-don’t buy to keep around for future repairs and be aware that there is an expiration date that must be adhered to.
5. syyskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi there,
Thanks for taking the time to leave us some feedback!
I'm very sorry to hear you didn't get the chance to use your Sugru! As you've now discovered, Sugru has a shelf-life that's determined from the date it's manufactured. If you use it before the expiry date, the cured Sugru will last and last. You'll always find a use-by date on the back of each single-use foil pack as well as on the outer packaging.
If you like keeping things for a rainy day, though, you can store your Sugru in the fridge (or freezer), and this will multiply the number of months left to use it for up to 3 times!
I do understand that it can be frustrating to find that your Sugru has expired. Could you please drop us an email to hello@sugru.com, we'd like to get some Sugru sent out to you so you can get on with your projects and fixes.
We'll look forward to hearing from you!
All the best,
Katie
Sugru Customer Support
Dear Sir
Dear Sir,
Saxophone key risers:
1) Can we add a fresh second or a third layer to Sugru first layer when already cured ?(fine tuning for up levelling palm keys of saxophone).
2) Can we sand paper and or polish the surface?
3) How to remove Sugru safely without damaging my saxophone keys
Thank you,
With best regards,
XM
20. elokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Xavier
We've seen similar Saxophone fixes in the Sugru community with great results such as these:
https://sugru.com/content/make-a-saxophone-more-ergonomic
https://sugru.com/content/add-customised-key-raisers-on-a-saxophone
https://sugru.com/content/improve-the-thumb-rest-on-a-saxophone
1) You can certainly add fresh Sugru onto already cured Sugru. Here’s a handy video about the ‘smearing technique’ that should help with this, (https://sugru.com/getting-started/how-to-apply-sugru-to-rough-porous-materials).
2) Sugru can generally be sanded, and you can polish the surface although this wouldn't make Sugru shiny. To give Sugru a smooth finish, simply rub it with soapy water before it has cured.
3) In order to remove Sugru, simply cut off the bulk of it using a knife or scalpel. You can then remove the residue with your nails and some tissue. If using Sugru on porous surfaces such as walls, unglazed ceramic surfaces or unvarnished wood, it is still removable, but may leave a stain. Check out our video tutorial on removing Sugru to learn techniques: https://sugru.com/getting-started/how-to-remove-sugru-4910
If you have any more questions about this fix, please drop a message to hello@sugru.com and we'll be happy to help!
All the best,
Jordan
Sugru Customer Support
Very impressed with customer service!
Very impressed with customer service!
I had an issue with my product where most companies would blame me for not following the guidelines, but these guys replaced the product with the next day delivery and lots of compliments!
And yes, this stuff works as advertised!
Just keep it in a fridge so it lasts longer.
Thanks guys! A+++++
8. elokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Aw, thank you for your lovely review, Natalija, we're glad we could help!
As always, if there's anything else you need, don't hesitate to drop us an email to hello@sugru.com.
All the best,
Katie
Sugru Customer Support
Very good glue but if in excess
Very good glue but if in excess
How is it preserved?
Thank you
4. elokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Francine,
Thanks for taking the time to leave a review.
Although it's technically possible to reseal a single-use pack, it's tricky, as the moisture in the air starts curing Sugru as soon as you cut open the foil. We do recommend lining up a few projects instead, to make the most of the Sugru all in one go.
If you're looking for some inspiration, you can find plenty of handy ideas on our website. Also it is best to store your Sugru in the fridge or freezer, this will also extend the time left to use it by up to 3 times!
All the best,
Jordan
Sugru Customer Support
A case of don’t believe everything you…
A case of don’t believe everything you read on the internet! Was advertised as trellis alternative, a big lump of blue tack will work just as good
26. heinäkuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Amber,
Thanks for your feedback.
I'm very sorry to hear that your trellis project didn't work out as expected, I realise this must have been a disappointing experience!
Using Sugru for fixes in the garden as in holding up a trellis or fairy lights are very popular projects in the Sugru community and generally produce great results, I'm very sorry that wasn't the case this time around.
Would you mind dropping us an email to hello@sugru.com referencing your review? We'd like to learn a bit more about what went wrong and get this sorted out for you.
I'll look forward to hearing from you.
All the best,
Katie
Sugru Customer Support
Greater transparency with differences and limitations of 'Family-Friendly' formula
24/07/2019 UPDATE
Thanks for your comprehensive reply. It was particularly good to read about your projected pricing evolution.
I do want to pick up on a couple of points in your reply:
POINT #1
You wrote that you were surprised to learn that the Family Formula didn't work out as well as I had expected. Relatedly, you wrote that it's safe for prolonged contact with skin.
Seeing as with the Original Formula I needed only 5-10 minutes for it to sufficiently set in my ear *without the thinnest part losing shape* when I removed it, and seeing that the Family Friendly formula sets slower and is seemingly wetter and stickier while curing, how long would you recommend keeping the Family Friendly Sugru INSIDE MY EAR in order for it to set to a sufficient level, so that it is not deformed while I remove it?
After providing your estimate, I'd also be curious to know if YOU would be comfortable keeping a wet, sticky product INSIDE your ear for any amount of time? I ask that sincerely and genuinely. If you have full confidence that Sugru is safe even INSIDE the human body (e.g. custom earbuds, custom mouthguards, custom snoring plugs) then it is a product even more revolutionary than I had originally imagined. The examples you gave re: prolonged contact with skin all related to external exposure: wristband, headphones, eyeglasses, inside shoes). And if it is safe for internal skin contact, then may I humbly suggest you market that too.
POINT #2
After reading your reply, I checked, and indeed, the differential in curing times is mentioned in the FAQ. Yet to reiterate, having been a longtime Sugru user, I had no reason to wander around the website, let alone in the footer, and let alone in the bottom part of the footer, to consult with the FAQ section, Vto see if there may be a difference in curing times. It's something that I would have benefited from knowing directly in the product description while shopping online.
Neither in the ABOUT section or even the MORE INFO section of the Family-Friendly formula packs in the online shop, is there any indication I can see regarding prolonged curing time, nor is there any specification that it bonds less strong than the original formula. Those are the two pieces of information that were directly relevant to me -- in my earbud project the Sugru sets inside my ear. I wasn't willing to leave it there indefinitely to set fully, and by definition, removing it from a curvy ear canal necessitates some pressure to deform the Sugru in the process. It's just with the original formula, the deformation is neither as severe or as irreversible as it is with the Family-Friendly formula.
Again, assuming this online marketing material was an innocent oversight, then I am hoping that this level of specificity I am providing can be of assistance moving forward.
The fact that Sugru is this responsive, interactive, and transparent with customers here on TrustPilot is admirable.
=====================
Summary: "I think Sugru could be more proactive and transparent in explaining how the Family-Safe formula is not as well-suited for certain applications of the product. I would never have opted for the Family-Safe formula had I known. "
---------------
I've been using Sugru for a few years now. While I've used it with success on my sunglasses and to fix the connection point that was fraying with my laptop adapter and cord, it's still a bit too pricey for me to experiment with different uses. There's been one exception, however, where I am happy to dedicate two packages for one hack, and it's moved me from Sugru user to Sugru proselytizer -- customizing the fit of a mobile bluetooth earbud. I loathe holding a phone while talking, and I am yet to find a bluetooth earbud that stays put in my ear, so that I don't have to hold a phone.
Enter Sugru.
Traditionally, I wait five to ten (maximum) minutes for the Sugru to set in my ear, and then gently remove it, being especially careful not to distort the part of the mold that fits in the ear canal. Once set, it's this part that really anchors it to my ear/head.
As I would come to realize -- albeit too late -- this was only feasible with the original-formula Sugru, as the Family-Friendly formula seemingly has a different consistency and sets slower.
Excited to share my earbud hack with my wife and new in-laws (we're a tech-friendly family -- yay!) I gifted each of them a couple of packs after a recent dinner, and they pulled out their earbuds and together we walked through the process. I bought a multicolor eight-pack which would help us not to mix up molds by each choosing a different color. Frankly, in my case (I'm of legal age with no children), if I even noticed that it was now labelled 'Family Friendly,' was an afterthought. And if I did think about it, I likely attributed it to the new colors, and to the happy assumption that kids won't die if they inadvertently ingest it.
'Good on the Sugru,' I thought then, and continue to think now.
What I didn't realize, and what was not specified or evident, was that it takes a lot longer for the mold to set with the family-friendly formula. For most uses, this would not be a big deal. Yet to my disappointment, and to the disappointment of my wife and new in-laws, my 'incredible hack' became an exercise in frustration. Every time we took the mold out of our ears, the part that goes deeper into the ear canal would inevitably bend. Again, it's precisely this part of the mold that helps anchor it.
Instead of leaving it in-ear for ten-minutes maximum, we could conceivably have left it in for an hour or two to better set, but I'm not willing to leave anything in my ear that long, and I doubt they or anyone else would have either.
In short, I think Sugru could be more proactive and transparent in explaining how the Family-Safe formula is not as well-suited for certain applications of the product. I would never have opted for the Family-Safe formula had I known.
Especially when the currency conversion is done for Canadian Dollars (we live in Canada), 'losing' an eight pack by trial and error is a frustrating proposition.
Keep up the good work Sugru, but please update your website with an advisory on the type of applications for which the Family-Safe formula is and is-not best-suited, and the reasons why.
P.S. I was just perusing others' comments, and only here at Trustpilot do I see precisely the type of specification issued by Sugru, that would have been helpful had it been placed more visibly on the website: "once it's on it will take 24 hours for each 3mm to cure (the Original Formula) or 2mm deep (the Family-safe | Skin-friendly Formula) at room temperature (21°C/70°F)." Even that is a bit technical, but it's still the type of information that would have helped in making a more-informed purchasing decision.
23. heinäkuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi,
Thanks for taking the time to share your feedback with us and all your support over the years!
I'm very sorry to hear your recent earbuds project didn't work out well. Through our testing our Family-safe Formula has been designed so that it's as close as possible to the Original Formula in terms of strength and adhesion. The main difference is that it is safe for prolonged contact with skin, so it’s great for projects where Sugru would be in prolonged contact with skin (e.g. wristbands, headphones, eyeglasses, inside shoes, etc.). It certainly is a surprise to us that the Family-Safe formula didn't work quite as well as expected - though sometimes if the layer is thick it may need longer to fully cure as Sugru cures from the outside in. This is also something I'll certainly make sure to pass on to our Quality Assurance Team.
I understand that it can be frustrating to not be aware of the difference in curing time between the two formulas. We do mention this in our FAQ and we mention the curing time within the leaflets but I'll pass on your comments regarding this, as this is something we can certainly keep in mind for future changes to our website and packaging.
Our Original Formula does cure slightly quicker at 3 mm deep in 24 hours at room temperature (21°C/70°F), while the Family-safe | Skin-friendly Formula cures 2 mm deep in 24 hours. That's why we say that the Original Formula cures stronger faster, but you can totally use the Family-safe | Skin-friendly Formula for DIY projects too - just make sure you allow enough time for it to fully cure (the thicker the layer, the longer it’ll take to cure).
We also take on board your comments regarding the price of Sugru. Our vision is for Sugru to become a household brand, and with increasing volume will come decreasing prices. We’re looking forward to this day as much as anyone, because our mission is to help as many people to get fixing again as we can. We are working hard on our costs, by investing in manufacturing technology and optimising our supply chain, and we look forward to passing on these savings as soon as we can.
Could you please drop us an email to hello@sugru.com referencing your review and we'll be happy to get this sorted for you - thanks!
We'll look forward to hearing from you.
All the best,
Jordan
Sugru Customer Support
Spent a small fortune on 3 tiny single…
Spent a small fortune on 3 tiny single use packages. I understood that any open packages would harden, but went I went back to use a second pack many months later, I was disappointed to find the unopened packages had an expiration date on them and were now unusable. Very disappointed. In the future I would purchase again for repairing, but only if I could purchase a single use packet.
24. kesäkuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Sharon,
Thanks for your feedback.
I'm very sorry to hear you didn't get the chance to use your Sugru! As you've now discovered, Sugru has a shelf-life that's determined from the date it's manufactured. If you use it before the expiry date, the cured Sugru will last and last. You'll always find a use-by date on the back of each single-use foil pack as well as on the outer packaging.
For the future, if you like keeping things for a rainy day, you can store your Sugru in the fridge (or freezer), and this will multiply the number of months left to use it for up to 3 times!
I do understand that it can be frustrating to find that your Sugru has expired. Could you please drop us an email to hello@sugru.com referencing your review? I'm sure we can get this sorted out for you.
I'll look forward to hearing from you.
All the best,
Katie
Sugru Customer Support
Two recent fixes using Sugru
Two recent fixes using Sugru. First was dealing with repairing a toilet seat, exciting I know. New hinges were needed but the alignment with the old screw holes was out on the lid - fixed with some coloured Sugru!
The second was cracks in an old plastic laundry basket. I didn't want to send it to landfill and used Sugru to fix it.
24. kesäkuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Robert,
Thanks for taking the time to leave us a review!
I'm very happy to hear that Sugru helped you to fix your toilet seat and laundry basket, we'd love to see your project, why not upload a photo or two to our website here - (http://bit.ly/2pyJc4A), to be in with a chance of winning our Fix of the Month competition (and loads of free Sugru!).
If there's anything at all we can help you with, feel free to drop us an email at hello@sugru.com - thanks!
All the best,
Jordan
Sugru Customer Support
Use by date limits usefulness.
Nowhere on the website could I find information about the fact that Sugru has a use by date. I used a little and sealed the packet, but all the rest went hard and is now useless.
14. kesäkuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Sally,
I'm very sorry to hear you didn't get the chance to use your Sugru! Sugru has a shelf-life that's determined from the date it's manufactured. If you use it before the expiry date, the cured Sugru will last and last. You'll always find a use-by date on the back of each single-use foil pack as well as on the outer packaging. I'm very sorry that this wasn't clear.
If you like keeping things for a rainy day, though, you can store your Sugru in the fridge, and this will multiply the number of months left to use it for up to 3 times!
I do understand that it can be frustrating to find that your Sugru has expired. Could you please drop us an email to hello@sugru.com referencing your review and we'll be happy to get this sorted for you - thanks!
We'll look forward to hearing from you.
All the best,
Katie
Sugru Customer Support
Tried every fix under the sun to save customers pants from our sharp seats
Tried every fix under the sun for some sharp seats in a restaurant, it was so bad people were ripping their pants on the seating! Nothing lasted in such a high traffic area for more then a few hours or days at most. Sugru was our last hope. It’s been 10 months and it’s holding up perfectly! We couldn’t be happier! Thanks sugru love your product
23. toukokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Alexis,
Thanks for taking the time to leave us a review!
I'm very happy to hear that Sugru helped you to fix your restaurant seats, we'd love to see your project, why not upload a photo or two to our website here - (http://bit.ly/2pyJc4A), to be in with a chance of winning our Fix of the Month competition (and loads of free Sugru!).
If there's anything at all we can help you with, feel free to drop us an email at hello@sugru.com - thanks!
All the best,
Katie
Sugru Customer Support
Looooove it!
Bought my daughter her first shoes. Crazy expensive leather shoes. In a month and a half there were almost holes in the toes of the shoes. Sugru fixed it and I don't have to buy new shoes. Yay!
But I think it should be made in smaller packages. I only used half of one small package, and the rest is now unusable though I put it in an airtight bag. That's a shame.
20. toukokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Sarah
Thanks for taking the time to leave us a review.
I love how you've managed to fix your daughter's leather shoes - we're pleased you manged to save money by fixing rather than replacing.
Though, I'm sorry to hear that you couldn't use the remainder of your Sugru! Although it's technically possible to reseal a single-use pack, it's tricky, as the moisture in the air starts curing Sugru as soon as you cut open the foil. We do recommend lining up a few projects instead, to make the most of the Sugru all in one go.
I can completely see where you're coming from with the suggestion on smaller portions - it's an interesting idea. With our current manufacturing technology, we're not able to introduce smaller or resealable packs yet, but we always work hard to make Sugru even better, and who knows what will be possible in the future? If we have any news on this, we'll definitely let you know!
Could you please drop us an email to hello@sugru.com referencing your review? This way we can get this sorted out for you!
I'll look forward to hearing from you.
All the best,
Jordan
Sugru Customer Support
WORKS LIKE A CHARM...LOVE IT!
I live in Southern California and wanted to secure our precious antique marble-top wooden table to the floor in case of earthquake. The table is small, but tall and top heavy and could easily be knocked over. I used the brown Sugru to attach the little bun feet to the floor and, after setting up for a day, the table is now firmly attached. I think the weight of our table helped the process. I'm thrilled with the results and will be securing more of our smaller tables in the same manner. I do wish it came in a multi-pack of medium to dark brown for securing wood to wood.
11. toukokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Linda,
Thanks for leaving your feedback- it's greatly appreciated. I love how you've secured your antique marble-top wooden table.
If there's anything we can help with, please don't hesitate to get in touch.
All the best,
Jordan
Sugru Customer Support
Zero manual DON'T BUY USE SCREW...
Zero manual.
Brought it from eBay: 3 steps+ 5 sentence
Found something - Sugru Basics and Tips: 5 Steps
www-instructables-com/id/Sugru-Basics-and-Tips/
---- use . instead -
Send some messages via ebay get so loose answers... bottom line like wait more....
DO NOT BUY USE GOOD OLD EPOXY GLUE!
AND IF YOU WANT PUT SOME PICTURE ON THE WALL USE REALLY TIME CHECKED SCREW AND NAIL!!!
4. huhtikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Borislav,
Thanks for taking the time to leave us a review.
I'm very sorry to hear that you didn't have a good experience with our Family-safe | Skin-friendly formula Sugru, I realise this must have been disappointing!
Our Family-safe Skin-friendly Formula takes a bit longer to cure than our Original Formula, but its properties such as strength and adhesion are the same. Our Family-safe Formula cures from the outside in at 2 mm in depth every 24 hours at room temperature (21°C/70°F), and will take a bit longer if it's there's a thicker layer, or if the room is a bit colder.
My colleague Jordan is in touch with you via eBay and we'll be happy to replace any Sugru that went to waste on your fixes, we've also sent some more detailed instructions to help, you can also find loads of tips and advice on our website just here - https://sugru.com/getting-started
Apologies again for this situation, I realise this has been rather frustrating, but I'm sure we can get this sorted out for you.
We'll look forward to hearing from you via eBay and of course if there's anything else we can help you with at all, please don't hesitate to let us know!
All the best,
Katie
Sugru Customer Support
Sugaru provides a starter tin which…
Sugaru provides a starter tin which leads you to believe the tin will keep the contents fresh. I now have 4 quarter used solid Sugaru slats, which shows how great the product is for levelling tables. If the used portions hadn't failed miserably, it might have been OK. Didn't work at all so 0 rating. The search for a stresible poly-plastic continues....
23. helmikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Peter,
Thanks for taking the time to get in touch and share your feedback with us.
We've generally seen many Sugru-ers level their tables and it usually produces great results. I'm sorry this wasn't the case this time. You can seen one users result here - https://sugru.com/content/how-to-stabilise-your-table-with-sugru
I'm also sorry to hear that you couldn't use all your Sugru! Although it's technically possible to reseal a single-use pack, it's tricky, as the moisture in the air starts curing Sugru as soon as you cut open the foil. We do recommend lining up a few projects instead, to make the most of the Sugru all in one go.
If you're looking for some inspiration, you can find plenty of handy ideas on our website here - (https://sugru.com/uses-projects). Hop on to the Home & DIY section to find out how Sugru can help you organise your space, or check out our Tech & Gadget ideas and sort out these pesky cables (half a single-use pack is usually enough to reinforce one cable end).
Would you mind dropping us an email to hello@sugru.com? We'll be happy to sort this out for you!
All the best,
Jordan
Sugru Customer Support
It’s great
It’s great. It saved my fridge for 1% of the price of a fridge.
21. helmikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi
I love how you've fixed your fridge with Sugru - we're pleased you manged to save money by fixing rather than replacing.
I hope you enjoy working on your projects, and do let us know what you get up to by uploading onto our website here (https://sugru.com/upload). And, if there's anything we can help with, please don't hesitate to get in touch.
All the best,
Jordan
Sugru Customer Support
Team Sugru Rocks
I ordered Sugru to fix my cellphone charging cable. It looked like exactly the product I needed, so I placed an order. It did not arrive after two weeks, when the estimate was one, so I contacted their customer service. We waited an extra week to be sure it wouldn't turn up, and then they followed up and sent a replacement which arrived the next week. Everyone I corresponded with was super polite and helpful. I do wish there was a way to save leftover Sugru, but I just slapped a whole package onto the cable and no longer worry about it fraying.
I received another email the next week making sure that the second shipment made it to me. The five stars is 99% for their customer service, because while I am pleased with the product, the team made the whole experience stellar.
I don't know where the first shipment ended up, but I hope whoever received it is happy with it!
19. helmikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Emma, Thanks for taking the time to leave us some feedback. I'm sorry to hear that your initial experience was a bit disappointing with your order not arriving on time but we're glad this was sorted out for you. We'll look forward to seeing your future Sugru projects which you can upload at https://sugru.com/upload, and please let us know if there's anything we can help with! All the best Jordan Sugru Customer Support
Bought Sugru thinking it is as good as…
Bought Sugru thinking it is as good as your adverts & website say.
Unfortunately not - on my Apple charging cables it seems to work ok - for a while, then it becomes brittle and cracks. Same with repairing spectacles. Good at first, then after a few months it cracks. Useless.
The only reason I'm giving it 2 stars instead of one - the sugru I used on cracks in my fridge drawers hasn't cracked.
Yet.
Waste of money.
10. helmikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Sandie,
Thanks for taking the time to leave us a review.
I'm very sorry to hear that your charging cable and glasses fixes didn't last, I realise this must have been a very disappointing experience for you! Don't worry though, fixes to cables and glasses are two of the most popular Sugru fixes in the community and they generally produce great results!
Could you please drop us an email to hello@sugru.com referencing your review? This way we can learn a bit more about what went wrong and get this sorted out for you!
I'll look forward to hearing from you.
All the best,
Katie
Sugru Customer Support
Don't try to save leftovers!
You have to use the whole package at one time because it does not keep in an airtight wrap. Too expensive for small repairs because I waste the remaining sugru.
19. tammikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Ann,
Thanks for taking the time to get in touch and share your feedback with us.
I'm sorry to hear that you couldn't use all your Sugru! Although it's technically possible to reseal a single-use pack, it's tricky, as the moisture in the air starts curing Sugru as soon as you cut open the foil. We do recommend lining up a few projects instead, to make the most of the Sugru all in one go.
If you're looking for some inspiration, you can find plenty of handy ideas on our website. Hop on to the Home & DIY section to find out how Sugru can help you organise your space, or check out our Tech & Gadget ideas and sort out these pesky cables (half a single-use pack is usually enough to reinforce one cable end).
In regards to our price, our vision is for Sugru to become a household brand, and with increasing volume will come decreasing prices. We’re looking forward to this day as much as anyone, because our mission is to help as many people to get fixing again as we can. We are working hard on our costs, by investing in manufacturing technology and optimising our supply chain, and we look forward to passing on these savings as soon as we can.
In the meantime, you can also subscribe to our newsletter to receive 10% off your order, plus you'll always be in-the-know about future offers and Sugru news.
Would you mind dropping us an email to hello@sugru.com? We'll be happy to help out further!
All the best,
Jordan
Sugru Customer Support
I am not totally sure about this…
I am not totally sure about this product at all. I used it on my USB-C cable and power adapter. Next day my MacBook Pro would not charge. Went to the Apple Store to find out the power adapter and cable stopped working and the port to which it was connected on my MacBook Pro was no longer working. My computer is only a year old. When the Apple Genius tested my computer, all other ports were working fine. Co-incidence or not?
16. joulukuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sugru
Hi Marianne,
Thanks for taking the time to leave us some feedback.
I'm very sorry to hear that your cable fix didn't work out as expected, I realise this must have been very disappointing. We've thoroughly tested Sugru and can assure you that it will not chemically interact with cables in any way or do any damage.
I understand that this is a very frustrating situation and we'd like to learn a bit more about what went wrong so we can get this sorted for you - would you mind dropping us an email to hello@sugru.com? Thank you.
I'll look forward to hearing from you.
All the best,
Katie
Sugru Customer Support
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