STATSports - Academy Arvostelua 3 236

Extremely unhappy as I have written several bot chats and emails. Customer service is ZERO!!!!

UPDATE after their reply. No they didn’t address my questions. Sent an assumptive email. Then expected the matter to be closed. New date 5/1/26 8:50pm

Been ongoing issues, delivery delayed until I chased and then goods turn up a couple of days later, doesn’t look right, no GPS signal nor does it pair. Back and forth with questions and answers, no response since 20/12/2025. I know it’s Christmas but very poor

Santa present for my 11 year old son who watched Harry Kane etc tell him how great this product was only to open it on Xmas morning and unable to pair it. Zero response to phone calls and several emails since then. Shocking customer service for such an expensive product.

They say that the order will be delivered in 3-6 working days and the tracking that it is still in UK without having any idea when I will get it...and even I have sent e mail asking they haven't answered yet

After giving a great review the last time, I find myself unable to replicate the same review this time around.
This morning I tried to set up the tracker, this has been paired with someone else!!!! Plus the charging lead in the box does not suit tracker!!!!! Very frustrated a couple of days before Christmas with this being the main gift.

Made an order on the 10th of December and still haven’t received it 12 days later. I’ve tried to contact them via email and the chat on their website no help and no replies. No communication what so ever. Their website says it’s 2-3 days delivery for ROI and here I am 12 days later and nothing Santa gift for my son and Christmas is in 3 days! I wouldn’t mind it’s a very expensive purchase!! Wasn’t even given a tracking number! So disappointing

Mangler ordrebekræftelse
Jeg har bestilt en vest til 1670 kr den 16/12-2025 til min datter og pengene er trukket men jeg har ikke fået en ordre bekræftelse endnu eller noget info om forventet levering.
Hilsen Jacob Kjærgaard-Taustrup

Jeg bestilte STATSports Academy vest den 15. dec. hvor de skrev at det var sidste dag man kunne bestille inden jul. Jeg afventede så tracking mail men der kom intet. Jeg skrev en mail til dem den 16 dec. men hørte ikke noget. Den 17. dec skrev jeg til dem via deres support side og hørte stadig ikke noget. Den 18. dec skrev jeg igen til deres support side og pludselig kom der en besked om tracking fra FedEx, men jeg har stadig ikke fået svar fra Statsport på det som jeg har skrevet til dem.
Når jeg nu tracker min pakke med FedEx så står der at pakken kommer den 30.dec og jeg kan dermed ikke give min julegave til min søn. Det er både jeg ked af og jeg tror også min søn bliver ked af det. Jeg er syntes ikke Statsport kan være det bekendt at først sende den 3 dage efter bestillingen og ikke svare på henvendelser.

1. The product is unnecessarily complicated to use.
2. Their website is completely misleading — it never mentions that the device only works outdoors. I live in Canada, so that makes it basically useless for me for most of the year. Because of this, I had no choice but to return it.
3. On top of that, they hide the fact that you’ll be charged extra shipping fees once it arrives. Their marketing is vague at best and intentionally deceptive at worst.
4. I ended up paying $180 just to return it, all because their website fails to clearly explain how limited the product actually is. In total, I wasted $250 shipping it from the UK to Canada and back.
5. To make matters worse, when I emailed them about the issue, they completely ignored my concerns. No support, no accountability — nothing.

Overall, their poor communication, shady marketing, and total lack of customer service turned this into one of the most frustrating and expensive experiences I’ve ever had with a company.

I had problems connecting my tracker. However, when I contacted the customer support they replied within a day and I was able to solve the issue within minutes by following their advice.

Update:
Har nu fået min vest, og den er fin 👍
Men trækker stadigvæk gevaldigt ned, at de bruger så dårlig en shipping partner.

Ville ønske jeg kunne give en anmeldelse af produktet.
Men Statsports vælger så at benytte FedEx, som er så håbløse til at levere pakken, at den ikke er modtaget endnu, på trods af at pakken nu har været i Danmark i næsten 1 uge. De skubber levering hver evig eneste eftermiddag.! Og virkelig spild af penge og bestille med ekspress levering.

Mam nowy tracker, połączyłem go z telefonem bez problemu. Problemy się zaczęły gdy chciałem go z tym telefonem rozłączyć.... aby połączyć z innym... zlikwidowałem swoje konto, aby syn mógł się połączyć, ale tracker nie chciał się łączyć z żadnym innym telefonem... obsługa nie jest intuicyjna, jak zresetować ręcznie urządzenie do ustawień fabrycznych... nie wiadomo, w instrukcji brak danych.... uważam że za tą cenę to porażka....

My son recently received his performance pack and is loving it so much while playing football!!
Great service and help from the team when reaching out with regards delivery etc and then after receiving when needing help in the setup! Thank you so much for being so responsive! Will definitely order again!!!!

Har ændret min bedømmelse fra 1 til 4 stjerner, hvilket de har fortjent for den gode service👍🏾

Købte pakken youth Academy Elite pakke til 2400,- og kan først og fremmest ikke parre til enheden derudover var fri strømperne i str. 36-38 hvilket var alt for små. Hvilket heller ikke fremgår i pakken. Så står pt. Med en dreng på 13 der har brugt han egne tjente penge på et produkt der ikke virker og yderligere 2 par strømper der ikke passer☹️

MEN efter en lang mailkorrespondance frem og tilbage med spørgsmål, hvilket også er grunden til de ikke får 5 stjerner. Lykkes det faktisk at få den gode hjælp. At de så yderligere strakte sig for at yde en ekstra yderligere service er helt ubeskriveligt, så mange tak👍🏾🙌🏾

The concept of the tracker is excellent, and if the company had a true customer first approach, this review would be different. I am going to give only facts, and you can decide if this is a company you want to do business with.
I ordered the Apex+ online on Oct 13,2025. The charge on my credit card said StatSport USA. This is important that's why I am stating it. I received the tracker about ten days later. After receiving the tracker I get an invoice from Fedex stating that I owe import fees for the device. (I am an end user and bought this for my 12 yr old) I contacted StatSport USA and Fedex thinking this was a scam. StatSport confirmed it was real, and that I should have read the fine print on their website and that I am responsible for import fees to the US even though they charged me as a US based company (my credit card showed as StatSport USA). Custom service was not helpful at all, and it took them over a week to even respond to my emails. After several back and forth with them, I decided to leave a review on their Instagram letting people know to be aware of additional charges in the US.
The same day after leaving that review, my tracker stopped working. It would not reach the GPS satellites and kept giving me a Base-Dir error. I contacted customer service again, after almost a week they responded back and said another rep would reach out to me and try and do a firmware update. Almost a week later passed and I had to contact them numerous times to finally get the tech online. They tried to do an update but it still does not work. Over a month has passed since I ordered the product, and they made it clear to me that their rules only allow a 28 day refund policy. At this time the 28 days are almost up, and due to their slow response and no phone number to call, my refund period was coming to an end. This leaves me no other choice but to make a claim on my credit card that the product is defective and start a dispute. (On a side not, Apple card customer service is excellent, I will leave them a 5 star review). StatSport USA then sends me another email stating that they cannot replace the tracker because I initiated a dispute. They were going to send me a label to return the item, but since the dispute has started they have not sent me a return label or helped at all. I just want anyone considering this item to be aware that customer service is non existent after purchase. Their last email to me was to stop sending them emails because it will cause my emails to go to the bottom of the list and they are working on fulfilling new orders instead of helping existing customers because of their Black Friday deals. They have admitted that new customers are all that is important, and if you have a problem, they really don't care to help. I have all of the emails saved to back up what I am saying here. I am not looking for anything free, just wanted a functional tracker for my young athlete, instead my tracker was "disabled" somehow after writing an honest review. It may have been coincidental, but I don't believe in coincident. There are obviously more details that what I can write here, but just be careful when dealing with this company. If you don't have a need to contact customer service, then you may be fine. However as with all pieces of tech, things go wrong, and it would be nice to know that they were willing to help.

On 11/17/25 Stat Sports reply:

Reply from STATSports - Academy

2 hours ago
Hi Eric, thanks for your feedback.

We’ve responded every time you contacted us; using multiple email threads and replying on different chains makes it harder to track progress and can delay handling, which we’ve explained previously. The customs and tariff charges in the USA are set by local authorities and the courier and are unfortunately outside our control. Please contact your courier or local customs office for confirmation of any charges.

Regarding the technical issue, our Tech and US teams contacted you outside their scheduled hours to help. When standard troubleshooting didn’t resolve the problem, we offered a replacement. You then opened a chargeback; we asked for the product to be returned so we can process the appropriate refund.

If you wish to correspond with us again, please respond via this thread and bear in mind previous advice we have given.

Kind regards,
STATSports

This company will not take any responsibility for the tracker not working or their extra fees they do not disclose. Please read their terms carefully, I could not find anywhere stating that a customer in the USA has to pay an import fee. I already paid for shipping, or qualified for free shipping. On the import form it states the tracker is worth $180 and an import fee of $29. That math comes out to $209. I paid $256.80, so any shipping and import fees should be covered. This company is trying to justify poor customer service.

I received a a discount code for their product after already having ordered. After sending them this information they agreed to refund me the difference in cost I would have saved with the voucher.

I purchased an APEX GPS device that was delivered on October 14.
On October 25, I opened a ticket reporting multiple malfunctions. After more than 10 days, I received no meaningful response — only one automatic message saying the technical team would review it.
Today (November 7), there’s still no follow-up or assistance.

This level of customer service is unacceptable for a product in this price range.
I have requested a return and full refund, but so far there’s been no reply at all.
Very disappointing experience — device never worked properly, customer support non-existent.

Really helpfull customer services, resolved my connection issue. Many thanks

Turns on but won’t connect to my phone nor laptop or pc I’ve tried multiple times and multiple different was reading for hours through websites and tutorials even consulting an ai to walk me through the process after all of this still nothing it’s useless and now I have to save to buy a different one as this one is busted.