The team acted with urgency. Initially, I was told I would hear back within 24-48 hours. Instead, I heard back with 6 hours after our initial call with a resolution to my issue with full satisfaction.... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Im having a great time using playermaker to track my sessions. I find it super helpful to know my distance, ball touches, ball releases,etc. I also find it super comfortable and easy to use. I don’t e... Näytä lisää
Yritys on vastannut
I had a full on panic when I saw that £149 had been charged to my credit card this week. I had no idea that the product was a subscription and my child hasn’t used the trackers since October so it had... Näytä lisää
Yritys on vastannut
The sensor worked for some months then stopped working. Dealing with customer service to have a replacement has been an absolute nightmare, with over 20 emails, photos, videos, video calls. I ended... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Playermaker is a sports tech company that creates cleat-mounted footwear devices that includes cutting-edge, lightweight motion sensors and advanced machine-learning algorithms to track technical, tactical, biomechanical, and physical movements on and off the ball. As of 2022, Playermaker has developed two generations of cleat-mounted technology. The first-generation product is called the Playermaker device, while the second-generation product is called the CITYPLAY device (which was released through a Manchester City FC partnership in November of 2022). Both the Playermaker device and the CITYPLAY device can be worn in both indoor and outdoor playing environments.
Yhteystiedot
1750 N University Drive, suite 210, Florida, 33071, Coral Springs , Yhdysvallat
- support@playermaker.com
- playermaker.com
4,0
Hyvä
1 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Jeg modtog mine penge kort efter jeg…
Jeg modtog mine penge kort efter jeg havde skrevet her på Trustpilot
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Vedat,
Thank you for your feedback. We can see that you were in contact with our team regarding this matter, and we are pleased that your issue has been addressed.
We appreciate you taking the time to share your experience.
Best regards,
~ Playermaker Customer Services
Some of the features dont work on my 9…
Some of the features dont work on my 9 year old.
30. maaliskuuta 2026
Vastaus yritykseltä Playermaker
Hi Andy,
Thank you for your review. We’re sorry to hear about it.
We have escalated this matter for you and will be reaching out to you promptly.
We look forward to working with you to best assist you.
Best regards,
~ Playermaker Customer Services
Beware of Hidden Auto-Renewal — Refused to Refund Charges for a Product We Never Used
bought the CITYPLAY sensors for my son's youth soccer training. What I thought was a hardware purchase with included app access turned out to be an indefinite auto-renewing $149/year subscription that silently charged my card for two consecutive years — during which my son never once opened the app, recorded a session, or synced the sensors.
Why zero usage? We're based in South Korea, where the Korea Football Association (KFA) prohibits wearable tracking devices during official training and matches. The product was literally unusable for its intended purpose.
When I discovered the charges and contacted support, they agreed to refund 2026 but refused to refund 2025 — even though their own data confirms zero activity on our account for both years. They kept $149 of my money for a service that was never accessed, never used, and couldn't legally be used in our country.
PlayerMaker knows exactly which accounts are active and which aren't. Choosing to keep money from customers who demonstrably received zero value from the subscription is a business decision, not a policy limitation.
If you're considering buying these sensors, understand that you're not making a one-time purchase — you're entering a recurring subscription that will auto-charge you every year whether you use it or not, and getting a refund when you don't use it is an uphill battle. I wish I'd read the reviews here before buying.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Dave,
Thank you for your review and for taking the time to share your experience. We’re sorry to hear about the issue you encountered.
Upon further review, we can see that your case was escalated to ensure it received the proper attention, and we are pleased to confirm that your issue has now been addressed.
If you have any further questions or need additional support, please don’t hesitate to reach out—we’re always here to help and will be happy to assist you promptly.
Best regards,
~ Playermaker Customer Services
Great company
Great company. They helpt me instandly when my daugther and i made a mistake when we installed the cityplay.
When you mail them they help you very good. They are friendly and accurate.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi there,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Do not buy the Playmaker
We’ve not even had these a month and have so many problems. Sensors not syncing the data, so need to be reset meaning the data from the session/game is lost. Random battery drain, the sensors randomly flashing different colours (and not always the same colour!), and then sensors just loosing connectivity.
I’ve raised my concerns several times with the helpdesk to be fobbed off and given the same repetitive advice over and over again. Despite me asking for them to replace the sensors several times (under their guarantee programme) because they are clearly faulty, this has not happened. I was told to book a call with the technical team using calendly to investigate the issue. I did this and awaited the call. I this call did not happen.
I’m fairly convinced the entire help desk is run by bots and AI at this point. I opted for these over a vest tracker because GPS is not required. If you’re thinking of buying this product, consider if you want the headache that comes with them and the appalling levels of customer service. It’s honestly not worth it.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi there,
Thank you for your review. We’re sorry to hear about the issues you've been experiencing and completely understand how frustrating it can be when things aren’t working as expected.
To help us escalate your case effectively and ensure a faster resolution, we kindly ask that you respond to our request for additional information. Once we receive the details, we’ll be able to escalate your matter and reach out to you promptly with a solution.
We appreciate your cooperation and look forward to resolving this for you.
Best regards,
~ Playermaker Customer Services
excellent support team ,
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Brighton,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Product and especially support team is…
Product and especially support team is top shelf! Quality product with a responsive team stand behind, CityPlay highly recomended.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Chris,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers and our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Problem promptly addressed
The team acted with urgency. Initially, I was told I would hear back within 24-48 hours. Instead, I heard back with 6 hours after our initial call with a resolution to my issue with full satisfaction. The team and company exceeded my expectations.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Olusoji,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Fast service and informed service
Fast service and informed service. They were able to help me quickly and effectively.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Rommel,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Great customer service and great product
Great customer service
Little quirky to renew membership , overall great customer service and very good product with valuable metrics to compare and track the progress
Battery life can be improved
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Sinan,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers and our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Don't buy from outside UK
If you buy from outside UK your package will be delayed and there are extra cost for custom. Sad if you bought it for your sons birthday. And they don't mention it at the frontpage where it just say: Delivery time: 5 days.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Peter,
Thank you for your review. We’re sorry to hear about the issues you've been experiencing and completely understand how frustrating it can be when things aren’t working as expected.
To help us escalate your case effectively and ensure a faster resolution, we kindly ask that you respond to our request for additional information. Once we receive the details, we’ll be able to escalate your matter and reach out to you promptly with a solution.
We appreciate your cooperation and look forward to resolving this for you.
Best regards,
~ Playermaker Customer Services
Very disappointing customer support.
Very disappointing customer support.
It took three days for someone to respond to my initial request. After several days of conversations and sending screenshots, I was told: “We have now validated your recent session.”
I followed the instructions, closed the app and refreshed it, but nothing changed.
Over the next three days I sent several follow-up messages and received absolutely no response, despite being told earlier that “We are always here to help.” At one point, one of my support tickets was simply closed without resolving the issue, which forced me to open a new ticket and start the process again.
I also tried contacting the company via Instagram — both through a private message and by leaving a comment under their latest post — but again received no reply.
Considering that I am paying a significant amount of money for this service, I expected a much higher level of customer support. It is also frustrating that there is no direct email available to contact the support team.
Very disappointing experience.
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Jakub,
Thank you for your review. We’re sorry to hear about the issue you've experienced.
We have escalated this matter for you and will be reaching out to you promptly.
We look forward to working with you to find a solution.
Best regards,
~ Playermaker Customer Services
Shocking company failed to deliver
Shocking company failed to deliver the goods and then don’t respond to emails and also fob you off with automated bots!! Please avoid at all costs this company are completely incompetent
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Andy,
Thank you for your review. We’re sorry to hear about the issues you've been experiencing and completely understand how frustrating it can be when things aren’t working as expected.
To help us escalate your case effectively and ensure a faster resolution, we kindly ask that you respond to our request for additional information. Once we receive the details, we’ll be able to escalate your matter and reach out to you promptly with a solution.
We appreciate your cooperation and look forward to resolving this for you.
Best regards,
~ Playermaker Customer Services
The sensor worked for some months then…
The sensor worked for some months then stopped working.
Dealing with customer service to have a replacement has been an absolute nightmare, with over 20 emails, photos, videos, video calls.
I ended up loosing months of subscription and still they won't replace it.
Look for another product.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Mirco,
Thank you for your review. We’re sorry to hear about the issue you've experienced.
We have escalated this matter for you and will be reaching out to you promptly.
We look forward to working with you to find a solution.
Best regards,
~ Playermaker Customer Services
Excellent service and product
Excellent service and product. Customer service are prompt and very helpful
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Saima,
Thank you so much for your kind review! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers and our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Trying to return this product for…
Trying to return this product for several days, but getting endless generic AI generated email replies. Be aware when buying that it may be very difficult to return.
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Elizabeth,
Thank you for your feedback. Upon further review, we can see that you were in contact with our team regarding this matter, and we are pleased to confirm that your issue has been addressed.
We appreciate you taking the time to share your experience.
Best regards,
~ Playermaker Customer Services
Playermaker tracker is very satisfied…
Playermaker tracker is very satisfied and it have upgraded the quality of playing football.
Also, the support team gave immediate and detailed feedback for the issue.
28. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi there,
Thank you so much for your kind review! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers and our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Big Thanks
Thanks so much to the staff to help me with reactivating my subscription AND also helping me find my missing codes!
Big thanks and now its all up and running again!
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Rishi,
Thank you so much for your kind review! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Battery take way too long time to…
Battery take way too long time to charge and the Bluetooth connection to the docking station is extremely poor.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Palle,
Thank you for your review. We’re sorry to hear about the issue you've experienced.
We have escalated this matter for you and will be reaching out to you promptly.
We look forward to working with you to find a solution.
Best regards,
~ Playermaker Customer Services
A must have for any aspiring player
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playermaker
Hi Tamar,
Thank you so much for your kind review! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers. If you ever need anything, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
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