Simply Supplements Arvostelua 

I have been a customer of Simply Supplements since 2009 when my doctor prescribed glucosamine for joint pain. Last November (2024) I bought 2 lots of glucosamine (so 4 tubs) as I was going to be away a lot. The first tub was fine, then I started on the second one and started getting joint pain - after about a month on these tablets the pain was really bad and I finally twigged that it was the tablets at fault. I e-mailed customer services to advise them of this and got a ridiculous and generic reply.
1. "Please be aware that supplements and trial and error and results can vary from person to person and all supplements should be taken in conjunction with a healthy balanced diet." I told them I had taken the tablets for many years and glucosamine is not readily available in any food sources, so this is WRONG.
2. " It may be that as you have been taking the supplement for a long period of time that you may now be susceptible to the ingredients, and they are no longer having an effect on you. I would advise to stop taking the Glucosamine for a few weeks and resume in a few weeks’ time and see if you have the desired results. " This is possible with medication, which is not a natural product but is not the case with glucosamine. If I stopped taking it (which appears to be the case with the second tub as the tablets appear not to contain any glucosamine) I would be in intense pain.
Apparently because their products are tested they could not possibly be faulty and it must therefore by my fault.
I have stopped using the second tub and am now taking tablets from the third tub and all the joint pain is receding again. How strange....
Needless to say, I will not be buying anything from Simply Supplements again.

This company has supplied me with two bottles of Plant Sterols both with the information on the bottles ie manufacturer and expiry date rubbed out phoned up customer service and was given a the information which I refused to accept and I was informed that I could send them back for a replacement or refund iwas very annoyed as to send them back which is what I am doing i have now to travel into town and pay parking charge of 2.50 or 3.50 pounds
This is very inconvenience for me
This company has tried to send a faulty product to and now I have to repack and drive into town pay parking charge
I have purchased numerous products from this company now I will purchase from a different company
Will not purchase anything from this company ever again
I am a senior person I am in my 70tis
But I am not senile and I will not be coned by any company that tries to fiddle me this is a dreadful company to deal with they are not to be trusted even lied to me when I phoned them up as stated previously I am not senile and I have got all my facultys
A very annoyed and upset
Mr.E.Nicholson

Horribly oversize tablets that stick in the throat. Not coated and hard edged. Will not by again!

Initially all good, products shipped quickly. Unfortunately the supplement didn't agree with me and I asked to return the unopened bottle, which they accepted. So I returned the item by freepost and sent them the receipt as requested after posting, but it's been a week and still not been refunded. No company takes this long in 2025 to refund. Not impressed.

Would have given 5 stars, but some of their tablets are huge. Why do they have to be so big when competitors do them smaller? There’s a Magnesium one I tried, might as well try and swallow my cat.

this must be the hardest site to make an order of a product your viewing . went to another site !!

Order was fast and items as described just need to see if they work but results take approx 8 weeks to filter through. Prices was great!

I'm a regular purchaser of glucosamine sulphate from SS & I decided to up the dose to max strength 1858. Unfortunately try as I may I can't swallow them as they are quite big. I also tried biting them into smaller pieces but my teeth objected - they're quite hard. And tried cutting them in 2 but again they are quite hard & even then I nearly choked trying to swallow the half tablets. Sorry SS it's back to the 1500 ones!
The same day this was posted SS contacted me & offered a full refund on the tablets I couldn't swallow - even though I know I was beyond their 30 day deadline for a refund. What brilliant service, I couldn't believe it, thank you.

I've been a customer of SS for many years for their glucosamine supplement. It's the first time that I've purchased marine collagen 1500mg but I'm disappointed with the size, shape and fishy taste of the tablets. They are quite large with "square-ish" edges which are uncomfortable to swallow - I've been on the verge of choking. Why can't they be smoothly rounded?

Excellent company

Easy ordering
Quick despatch and delivery
Competitive price
As described

Used them for all mine and my Mum’s supplements for years. Found out the other day they had dispatched a subscribe and save order to my Mum’s house (she died 16 months ago) but they don’t pre advise dispatch so I didn’t know until I saw my credit card. I contacted them hoping they would show some compassion but they just cancelled the subscribe and save for next year leaving me charged for items not received. At least with Amazon they send out an email reminding you that a subscribe and save order is about to be dispatched so you can cancel it.

Now switching to other suppliers.

Unwanted order sent without a consent! I didn't request or want my last order! yet I It was already in the post.

I even called to cancel but was ignored!

Always had high LDL until I started taking these. I take 2 per day (1.6g) alongside Activia spread (0.4g+), EVOO and a largely wholefood plant based diet - and LDL now in range for the first time ever. No statins. No side effects. Seems a good investment to lower long term CVD risk.

Always use these for all our family supplements, even the dogs. Never have any problems with them. Always recommend them to friends and family.

I have just returned from holiday to find my supplements in a very weather-beaten package on our doorstep. Once again, Evri have completely ignored my instructions to leave with a neighbour. Luckily, no foxes around this week otherwise it might be strewn all over the road ☹️

worst product we have ever bought from simply supplements.
have had to STOP and go back on you move?

did not request or want my last order but was told its in the post COMPLETE rip off . when I want them I will order them NOT told they are in the post !! even phoned to cancel .

Gentle Vitamin C 1000mg Capsules are excellent and I would strongly recommend them as a supplier of herbal tablets. Thanks Anne

I found simply supplements when searching the internet for L-Lysine supplement for my cats 3 years ago. Turned out to be much cheaper than the few other alternatives, and even cheaper with their subscribe and save option. Have been using them ever since. At one point I needed to pause for a month, due to accumulating surplus, and was initially annoyed that this wasn't something that could be achieved on their website, as it seemed a bit dated to not offer the control there. I called their phone number, expecting to have to wait a long time, and to then struggle to get what I wanted. However, the call was answered almost immediately, and they were really friendly, helpful, and efficient. I'd forgotten how good customer service could be. Have had to call again a couple more times for the same reason - including once on a Saturday morning - and always get through immediately to someone friendly and helpful. It's amazing how much difference this makes, in a modern world where the opposite seems to be the norm.
Many thanks - keep doing what you're doing!

I asked if there are customs charges if ordering from their Europe website for delivery yo an EU country and they can't tell me. This doesn't make sense, surely they know if they are paying duties when they transfer stock to their EU warehouse or if the customer pays. All other websites clearly state if there are duties to be paid by customer or not.