Six days since the order was placed. Not delivered. Several excuses blaming the currier. I could have purchased elsewhere. I think i'll withdraw my custom from this company.
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I've been a customer of SS for many years for their glucosamine supplement. It's the first time that I've purchased marine collagen 1500mg but I'm disappointed with the size, shape and fishy taste of... Näytä lisää
Yritys on vastannut
I had afew problems with my order and called Simply. I spoke to a lady called Charlie she was polite, concise, took ownership of my query and kept me updated until I received my shipment. Having... Näytä lisää
I have been taking Selenium 220mcg with Multivitamins & Iron for at least three years, and along with Omega 3 I believe the following has had a youthful effect upon oneself. I am 54 years old and lite... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Simply Supplements
Yrityksen kirjoittama
Simply Supplements is one of the largest vitamin and supplements suppliers in the UK.
Today we offer over 300 different products including glucosamine, fish oils and CBD, direct to your doorstep with a Price Match guarantee to make sure you never pay more.
Yhteystiedot
Simply Supplements, PO Box 1330, PE2 2PW, Peterborough, Yhdistynyt kuningaskunta
- 0800 988 0292
- customercare@simplysupplements.co.uk
- simplysupplements.co.uk
4,0
Hyvä
55 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Please stop any further deliveries for the time being, thank you.
Please stop any further deliveries for the time being
26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Six days since the order was placed
Six days since the order was placed. Not delivered. Several excuses blaming the currier. I could have purchased elsewhere. I think i'll withdraw my custom from this company.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
We do sincerely apologise for any inconvenience caused and would like to look into your query for you, but unfortunately you have not provided any of your details to be able to assist with your order so I kindly ask that you contact us directly at customercare@simplysupplements.co.uk, or via our freephone on 0800 988 0292.
We look forward to hearing from you.
Kind Regards,
Suzie Hopkins
My order went in and i received an…
My order went in and i received an email from the courier saying they were expecting my parcel from SS, after 4 days i emailed SS asking where were my tablets to the reply was, so sorry you couldn't locate your delivery after looking around your property. I replied they were never delivered nor attempted because the courier never received them for delivery. Poor costumer care and if you are fobbing off a customer at least get the story correct. I will not use this company again and staff need training.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
We do sincerely apologise for any inconvenience caused and would like to look into your query for you, but unfortunately you have not provided any of your details to be able to assist with your order so I kindly ask that you contact us directly at customercare@simplysupplements.co.uk, or via our freephone on 0800 988 0292.
We look forward to hearing from you.
Kind regards,
Suzie Hopkins
*Good morning,
Thank you for providing us with more information so that we could locate your order details and please accept our sincere apologies for any inconvenience this matter may have caused.
I can see that you first contacted our customer service team on the 2nd working day after your order was despatched, and they correctly advised that we do have to allow 3 working days for any delivery to be received when standard delivery is chosen.
Unfortunately, as you further let us know you still did not receive your parcel after the 3 working days, your order was promptly replaced for you using express delivery, to ensure we got this to you in the quickest time possible and I can see that this was delivered the following working day after despatch for you.
I am terribly sorry that EVRI were unable to deliver your original parcel within the usual time frame, please be assured that a delivery complaint was logged on your behalf for the none-arrival of goods.
Once again, I do apologise for any inconvenience caused.
If you do require any further assistance at all, please do not hesitate to contact us.
Kind Regards,
Suzie Hopkins.
The Creatine Monohydrate tablets are HUGE
The Creatine Monohydrate tablets are HUGE, even when split in half. I found it impossible to swallow them, so resulted to grinding them up into a fine powder and mixing with water/milk, which tasted NASTY. Will definitely not be repurchasing.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
I am very sorry to hear that you are experiencing some difficulty in swallowing these tablets. We do display the size of all our tablets and capsules on each product page under the Directions tab to help identify if they are suitable or not.
Please be assured your comments have been passed as feedback to the relevant department as consideration.
I am more than happy to arrange a pill cutter to be sent out to you to help cut them to a smaller size. If you would like one of these or to discuss any alternatives that may be more suitable for you, then please do not hesitate to contact us directly at customercare@simplysupplements.co.uk, where we are more than happy to assist you further.
Once again please accept our apologies for any inconvenience caused.
Kind Regards,
Suzie Hopkins
Dodgy interpretation of a 30 Day Money Back Guarantee
If you decide to try something out based on their 30 Day Money Back Guarantee, be warned, their terms state that claims must be submitted within 30 days from the original date of purchase, not from date of delivery. If they have delays in their stock (or presumably in delivery), they will not honour it.
Updated to factor in their response: As detailed above, you did indeed meet the literal definition as supplied in your T&Cs. I am simply warning people that shipping delays due to stock etc does cut down that window.
I have already spoken to your customer service prior to writing this review.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
The Terms & Conditions associated with our 30 Day Money Back Guarantee are stated on our website with a link on each individual product page under the 30 Day Money Back Guarantee section.
Unfortunately you have not provided any of your details to be able to assist with your order so I kindly ask if you do have any queries, or need any help, please contact us directly at customercare@simplysupplements.co.uk
Kind regards,
Suzie Hopkins
Glucosamine sulphate and cod liver oil
Good product, swift delivery.
5. toukokuuta 2025
Oma-aloitteinen arvostelu
I have requested that all orders stop but…
I have requested that all orders stop as my 95 year old mother is overwhelmed with pills. They said, after several phone conversations and an inquiry, that they have discontinued all orders. BUT my mother has just received an email saying the next order has been despatched. Which means getting in touch yet again to find out what is going on. I hope no further payments have been taken - we shall see . . . Not a good process to be part of. Update: the despatch was a mailbag for returns. The response was quick and helpful. Things are improving, and I am assured everything has been cancelled.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Simply Supplements
Good Morning,
Thank you for taking the time to leave your review.
I am terribly sorry for any inconvenience caused with this matter.
Unfortunately, you have not left us any details to access your account, as I want to investigate this for you as soon as possible, I kindly ask for you to get in touch with our customer service team for this matter. Our freephone to call is 0800 988 0292, and our lines are open 08:00-18:00 Monday to Saturday. Alternatively, you can also email our customer service team at customercare@simplysupplements.co.uk.
Once again, I do apologise for the inconvenience caused.
Kind Regards,
Suzie Hopkins.
Great Product and high quality
1. helmikuuta 2025
Oma-aloitteinen arvostelu
Great company, let down by their couriers.
Great company. Sadly let down by their couriers; outcome is the same though- products not arrived.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Simply Supplements
Good afternoon,
Thank you for taking the time to leave your review.
I am terribly sorry for any inconvenience caused with your most recent order.
Unfortunately, you have not left us any details to access your account, as I want to investigate this for you as soon as possible, I kindly ask for you to get in touch with our customer service team for this matter. Our freephone to call is 0800 988 0292, and our lines are open 08:00-18:00 Monday to Saturday. Alternatively, you can also email our customer service team at customercare@simplysupplements.co.uk.
Once again, I do apologise for the inconvenience caused.
Kind Regards,
Suzie Hopkins.
Understanding and supportive
I have shopped with Simply Supplements many times for my dogs cod liver tablets. Thank you for being understanding and supportive in a very difficult time for my family and I. If we decide to get another dog in the future, I wouldn’t hesitate to shop with you again.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Curcumin C3 Complex 12,000mg (Turmeric)…
Curcumin C3 Complex 12,000mg (Turmeric) Capsules can "exacerbate" gout and will lead to attacks especially feet and nothing helps until you get colchicine plus other drugs to help out please understand it is NOT "Curcumin C3 Complex®" and BioPerine® it is whatever else that is there me feeling clever bought 4 bottles as was being lead to believe by simplysupplements.co.uk via email that it is safe NOT SAFE
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Simply Supplements
Good Afternoon,
Thank you for taking the time to leave your review.
I am terribly sorry for any inconvenience caused with your most recent order.
We are very fortunate to have access to some of the finest manufacturing facilities in Europe that are BRC Grade AA rated which is the highest achievable standard. All our products are also made to strict UK GMP (Goods Manufacturing Practice) standards, and we hold a Certificate of Analysis for all our products which are available upon request.
We do also conduct robust third-party testing on all our products to ensure their safety and efficacy.
As with all supplements, results can vary from person to person, as it is a case of trial and error to find which product may work best for you.
If you would like to return any unopened items, you can email our customer service team at customercare@simplysupplements.co.uk, where we are more than happy to help you
Once again, I do apologise for the inconvenience caused.
Kind Regards,
Suzie Hopkins.
Simple ordering and despatch
19. heinäkuuta 2025
Oma-aloitteinen arvostelu
I thought the cheaper price was too good to be true....
I thought it was too good to be true, paying half price for these. I ordered two bottles at the cheaper price, but on receipt found they have a short shelf life which means I won't have finished them before the use by date. I think a note should be added to advise they have a short shelf life, I'm sure I've seen that on other products on the website. Disappointing and wasted money.
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Simply Supplements
Good morning,
Thank you for taking the time to leave your review.
I do apologise for any inconvenience caused.
All of our regulators only require us to guarantee an expiry date to ensure that there is sufficient time for consumption, so for example if you were to purchase a product that contained 60 tablets, if 1 per day were to be taken we would only have to guarantee an expiry date of 60 days, if 2 a day were to be taken, we would only have to guarantee an expiry date of 30 days.
If you are choosing to buy a large supply, we would recommend that you always contact us prior to purchasing this so that we can let you know the expiry dates of the products that you would like to buy and then you can make an informed decision on whether it is in your best interest to purchase the larger quantity.
If any of our products do have a shorter expiry date, and would expire before they can be consumed entirely following the daily dosage we advise, this information is always included on our website and shown to be on clearance with the expiry date of the product.
Please be assured that your comments have been passed on as feedback to the correct department for future consideration.
I have also passed your details onto our customer service team, who will contact you shortly to help find a resolution for you.
If we can be of any further assistance, please do not hesitate to contact us.
Kind Regards,
Suzie Hopkins.
I have used simplysups for a good few…
I have used simplysups for a good few years now The quality and prices are excellent. I noticed that the prices have gone up but EVERYTHING has. Yes, some of the tablet are huge but when I phoned them to ask if they do a smaller tab they offered me a pill cutter which arrived in the post a couple of days later. It worked well. The staff are amazing and well trained
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Short expiry date
I have been a customer previously with no problems. Recently however, I received my order very short expiration dates on the Cranberry tablets. I had ordered three pots to qualify for free delivery with a £20 + spend. There was no short expiry date identified at this time. After receipt and my subsequent complaint to Simply Supplements that there was no way of using these before the BBF date of less than 8 weeks. The reply was dismissive. The product had been further discounted the day after my order and only then was it clear that they were of a very short date. I requested a refund of the higher cost difference I had paid. This was refused. A refund was offered on unopened pots but when I enquired how much that would be, I was told that it would be decided when they had received them. Really!!
I would be out of pocket no doubt as I had to pay to return them so that’s that then. No effort to keep a customer happy. Oh and also they use bulking agents ++ Some other of their supplement tablets are so big and difficult to swallow.
One customer here you have now lost. Goodbye Simply Supplements
19. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Simply Supplements
Good afternoon,
Thank you for taking the time to leave your review.
I am terribly sorry for any inconvenience caused with your most recent order.
Unfortunately, you have not left us any details to access your account, as I want to investigate this for you as soon as possible, I kindly ask for you to get in touch with our customer service team for this matter. Our freephone to call is 0800 988 0292, and our lines are open 08:00-18:00 Monday to Saturday. Alternatively, you can also email our customer service team at customercare@simplysupplements.co.uk.
Once again, I do apologise for the inconvenience caused.
Kind Regards,
Suzie Hopkins.
Simply supplements 100 % all the way ty 🙏
I use simply supplements all the time you won’t find better 100 % the best in every way …. I don’t usually leave feedback but in this case I felt compelled bless you …
30. lokakuuta 2025
Oma-aloitteinen arvostelu
found the company to be excellent , how ever prices are jumping up
Running out of stock so now going to re-book some items , prices have gone up and 1 item is not available
how ever the company still is offering good service and hope fully the promotions get better and arrive for christmas ,
regards
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Exceptional customer service
Great products, something for everyone - but above all else, exceptional customer service! I have been dealing with Shannon and Olivia on returning a product and could not have asked for better communication, and generous terms too. Thank you, you have a customer for life 😊
17. lokakuuta 2025
Oma-aloitteinen arvostelu
I am still waiting for my order after a…
I am still waiting for my order after a full week. It is suppose to be received in three days. no tracking available.
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Simply Supplements
Good Morning
Thank you for taking the time to leave a review.
I do apologise for any inconvenience caused.
Unfortunately, you have not left any details for me to access your account so I kindly ask you to contact our Customer Service team so we can help you with this.
We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I apologise for any disappointment caused.
Kind Regards,
Suzie Hopkins
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