ShBarcelona Arvostelua 86

I AM MORE THAN HAPPY WITH THIS AGENCY! THE STUFF ARE VERY NICE ESPECIALLY AGENT RICHARD! APPARTMENT THAT I RENT FOR 11 MONTHS WAS GREAT ALSO GREAT PRICE AND THEY GIVE ME ALL THE SECURITY DEPOSIT BACK. I WILL DEFINETLY RENT AN APPARTMENT WITH THEM AGAIN. HIGHLY RECOMMENDED THIS AGENCY :)

Had a reservation all of a sudden got a call that the apartment we where suppose to rent had a late checkout!! My problem? Asked when we Voullerim check in the next day…. No answer, sent many messages asking for the address etc… no answer, now checked in to a hotel and will let propre know, this is not a company to use if you want a nice stay in Barcelona a matter of fact the opposite, scam company is not a strong enough deskription

Very bad experience, to be avoided absolutely.
Hateful agents who talk to you as if you were stupid
No hot water for THREE MONTHS: NOTHING WAS DONE TO SOLVE THE PROBLEM, it's SCANDALOUS
They called the repairman once after two months, who ordered the wrong piece of equipment, an incompetent just like the people at this agency
At the end of the contract, they took 2 months to give us the deposit back, it was a complete mess! Despite reminders, they did nothing!
Agency of robbers and incompetents!

Très mauvaise expérience, à éviter absolument.
Des agents détestables qui vous parlent comme si vous étiez stupide
Pas d'eau chaude pendant TROIS MOIS : RIEN N'A ÉTÉ FAIT POUR RÉSOUDRE LE PROBLÈME, c'est scandaleux.
Ils ont appelé le réparateur une fois après deux mois, qui a commandé le mauvaise pièce un incompétent tout comme les gens de cette agence
A la fin du contrat, ils ont mis 2 mois pour nous rendre la caution, c'était le bordel total ! Malgré les rappels, ils n'ont rien fait !
Agence de voleurs et d'incompétents !

Do not believe the reviews you see on other sites. Those are largely manipulated my friends and employees. I had a horrible experience, when I reserved an apartment online (I know - my fault for not doing my due diligence). I arrived at the apartment to see it filthy and with a roach infestation.

The company tried to blame it on 'covid' and a lack of cleaning staff. Then, they tried to avoid returning the nearly 5K euros I had paid them (first month's rent, 1 month agency fee, 2 month deposit).

Fortunately, I had used my own country's credit card so I was able to get the money back but good luck trying to do that if you use a Spanish bank.

Seriously, stay away. It's hard to avoid them as they have a large number of listings but it's not worth it.

The rental business is a shady one in Barcelona - do not book anything site unseen. There are so many people coming in to the city that landlords and agencies don't need to cater to clients. So they don't.

Go in person or have a friend visit for you. Or, get an Airbnb or hotel for a couple of weeks, etc. while you look when you arrive in the city.

And agencies - when you do wrong, be accountable. Be ethical. Own up and correct what you've done.

I nearly had to take legal action to sue this company, who owns ShMadrid, for scamming me. Wasn’t until I threatened with the law did I get my security deposit returned, 2 months after having moved out. ShMadrid violated the terms of our contract with a late return. Went back and forth claiming they “sent” the money for weeks. If I didn’t keep reminding them to uphold their terms of the contract, they would have tried to get away with stealing €2700+, since I live in the United States.

Further, ShMadrid does not accurately regulate their utilities. They took a large amount from my security deposit for gas using an “estimated” cost on the bills. Meanwhile, I was never in the apartment and was traveling so it is impossible that my gas
consumption was as high as the amount charged. Highly doubt that “utility” money is going to the actual owner of the apartment.

They have tried to suck as much money out of me as possible and have been unkind, irresponsible, dishonest, and aggressive. They will do whatever they can to gaslight and shift blame on to the customer.

Here are some horrors that happened during my stay:
- Loud construction right next to the apartment took place in the early hours every day. The agency NEVER disclosed that construction was taking place or that it would be a huge disruption.
- On the first days, there was no heat in the apartment in January. Agency is unresponsive. Claims they “shut their phone off”, even though WhatsApp messages were delivered. They also claim 24/7 support. (All lies).
- Locked out of the apartment multiple times due to faulty keys and refusing to change the locks on the door.
- Charged €100 for a door knob that broke off due to the apartment being incredibly old (wear and tear). All they did was glue the same door knob back on.
- High-speed wifi stopped working a couple months into our stay. Never fixed and still paid wifi bill.
- Called my roommate and I “unprofessional” and tells us we “are not a priority” when we ask for basic assistance, like returning our 2 month late security deposit. I can go on and on about the verbal abuse and lack of professionalism from this agency.
- Sneaked in extra “WiFi” charges that we already paid for. Luckily I had receipts of having paid prior. Constantly had to check if I was being charged correctly.
- Maryana and Augusto are the most rude and entitled “professionals” I have ever spoken to. They are undeserving of the huge agency fee they charge, as they don’t do any work at all except collect your rent on their own time. They are grossly incompetent and make every situation difficult for you, the customer.

Most of the reviews on here aren’t legitimate either. 90% of the positive reviews are from either 1.) people that work at the company (Nico, Ricardo, Luz, and Sofía to name a few fake reviews), 2.) friends of people that work at the company, or 3.) fake accounts (notice all the accounts with capital lettered names, 1 review, and no profile picture). This is against EU law “Unfair Commerce Practices Directive”, which requires websites to present truthful information to consumers to ensure an informed decision. Using fake reviews from people that have not actually used ShMadrid’s service is a conflict of interest and I hope this company suffers the consequences.

Had this agency treated me with respect and followed the terms of the contract, I would have been happy to refer a friend to rent the apartment right after my stay, as she expressed interest in the place. However, I would not wish renting from this agency on anyone.

Dishonest business. Overall, really disappointed. I hope this company gets shut down for all of the illegalities.

P.S.: As soon as I posted this review on Google Reviews, the Google Reviews page suddenly had 10 new 5 star reviews from fake accounts and friends of the company to try to drown out my negative review. BUYER BEWARE.

Taking care of clients in an exceptional way. Very kind, proactive in solving issues and they have also a designer who may help with home improvements. Highly recommended both for clients and customers.