We had a great stay:) The apartment was spotless, very well equipped, and in a perfect location, everything was exactly as shown in the pictures! The customer service was also excellent, always quick... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
J’ai réservé plusieurs fois via leurs service, dont une fois en location longue de plusieurs mois, sans aucun souci. Agence sérieuse et communication réactive. Certains problèmes sont restés sans solu... Näytä lisää
Yritys on vastannut
Tout simplement des voleurs, fait sauter la caution sous prétexte que nous ayons été trop bruyant, nous n’avons pas passé plus de 4h dans l’appartement en dehors de notre temps de sommeil. À fuir,... Näytä lisää
Yritys on vastannut
Mi experiencia con AB fue increíble. Me aloje con amigas hace unos meses y estuvimos de maravilla. La ubicación es excelente y todo muy agradable. El equipo de AB me ayudo con todo!
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
AB Apartment Barcelona has over 500 fully furnished and equipped apartments to rent for short and long-term stays. Flexible cancellation policy, online check-in and self check-in at most of the apartments. 24/7 customer service with a team of Barcelona experts available to help you with anything you need before, during or after your stay.
Yhteystiedot
Gran Via de les Corts Catalanes 558, 08011, Barcelona, Espanja
- (+34) 934813577
- info@apartmentbarcelona.com
- apartmentbarcelona.com
3,7
Keskitasoinen
254 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Mi experiencia con AB fue increíble
Mi experiencia con AB fue increíble. Me aloje con amigas hace unos meses y estuvimos de maravilla. La ubicación es excelente y todo muy agradable.
El equipo de AB me ayudo con todo!
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Hola Jesica,
Muchísimas gracias por tu reseña acerca de tu experiencia en nuestro apartamento.
Es un placer saber que tu estancia con nosotras superó tus expectativas.
Nos alegra especialmente que nuestro equipo haya podido asistirte en todo momento durante tu visita.
Esperamos volver a darte la bienvenida pronto.
Saludos,
Highly recommended!!!!
We had a great stay:)
The apartment was spotless, very well equipped, and in a perfect location, everything was exactly as shown in the pictures! The customer service was also excellent, always quick to respond, friendly, and helpful throughout our stay. A very positive experience and we would definitely stay again. Highly recommended!!!!
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Dear Alba,
Thank you for taking the time to review your stay.
We are delighted to know your experience with us was so enjoyable.
It brings us joy to hear our apartment's cleanliness and amenities met your expectations, and that the location added convenience to your visit. Our team takes pride in providing prompt and attentive support, so your recognition of their efforts is truly appreciated.
We hope to see you again soon.
Kind regards,
Experiencia muy buena
Me alojé unos días en el centro de Barcelona y lo repetiría mil veces. Me encantó la zona y la decoración del apartamento. Gracias a todo el equipo!
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Estimada Rocio,
Muchísimas gracias por tu reseña acerca de tu experiencia en nuestro apartamento.
Nos alegra saber que tu estancia en el corazón de Barcelona cumplió con tus expectativas.
Esperamos volver a darte la bienvenida pronto.
Saludos,
J’ai réservé plusieurs fois via leurs…
J’ai réservé plusieurs fois via leurs service, dont une fois en location longue de plusieurs mois, sans aucun souci. Agence sérieuse et communication réactive. Certains problèmes sont restés sans solution cependant. Je n’ai jamais croisé un agent ni eu une visite cela dit, mais toujours quelqu’un de dispo au téléphone ou par chat. En tous cas pas d’arnaque, je recommande.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Bonjour Maria,
Merci d'avoir partagé votre expérience avec nous.
Nous sommes ravis que vous ayez apprécié la fiabilité de nos services et la qualité de notre agence lors de vos réservations, notamment pour votre location longue durée.
Cependant, nous regrettons que certaines difficultés n'aient pu être résolues à votre entière satisfaction. Sachez que notre équipe reste mobilisée pour accompagner chaque hôte et garantir la meilleure expérience possible.
Enfin, votre confiance renouvelée et votre recommandation nous touchent profondément. La disponibilité constante de nos conseillers par téléphone ou chat illustre notre engagement à vous offrir un service réactif et personnalisé.
Nous espérons vous revoir bientôt.
Cordialement,
Muy buena estancia y muy buen servicio…
Muy buena estancia y muy buen servicio de atención al cliente.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Estimado David,
Gracias por compartir tu experiencia con nosotros.
Nos alegra mucho que hayas disfrutado de tu estancia en nuestro apartamento.
Agradecemos tus comentarios sobre nuestro servicio de atención al cliente, el cual siempre busca garantizar que cada huésped se sienta bien atendido.
Esperamos volver a darte la bienvenida pronto.
Saludos,
Confort atroce
Appartement situé en face de monumental.
Experience durant les vacances de Noël
Idéalement situé et c'est tout!
les vitres doivent faire 1mm, les fenêtres sont en bois craquelés et laisse passé l'air, on entend les gens qui passe la nuit, en bas de l'appartement sur au moins 100 mètres.
Du coup, une chambre supplémentaire était disponible, dans la quelle il y a une fenêtre qui donne sur les escaliers et l'ascenseur, du coup impossible de dormir pendant 10 jours.
Problème de WiFi, jamais résolu !
Normal, puisque personne na jamais repondu.
Visiblement eux aussi etait en vacances.
Sympa les vacances, surtout au prix, je rappelle que c'est les mêmes prix qu'un hôtel 3 étoiles, mais sans le confort et le service.
Honnêtement au vue des précédents avis, j'hésitais a y aller, mais quelles erreurs, j'ai fait!
ab appartement a racheté quasiment tout l'immeuble, et on sent qu'on ai pas sur des appartement de particulier au petits soins.
d'ailleurs l'ensemble des appartements sont plutôt mal notés sur airbnb,à mon avis plus qu'une signe...
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Bonjour Thien Stéphane,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis de lire que l’emplacement de l’appartement, ainsi que les services proposés et la correspondance avec les photos, ont été à la hauteur de vos attentes. En revanche, nous sommes sincèrement désolés que le niveau d’insonorisation ait affecté votre confort durant votre séjour. Ce point ne reflète pas l’expérience que nous souhaitons offrir à nos voyageurs. Concernant le WiFi et la communication, nous regrettons que vous ayez eu cette perception. Durant cette période, nous avons rencontré quelques difficultés ponctuelles de coordination interne, ce qui a pu impacter notre réactivité. Néanmoins, nous tenons à souligner que nous faisons toujours notre maximum pour rester en contact avec nos clients et leur apporter assistance tout au long de leur séjour. Nous souhaitons également préciser que les caractéristiques de l’appartement, ainsi que son environnement, sont décrites de manière transparente afin que chaque voyageur puisse faire son choix en toute connaissance de cause. Vos commentaires ont été partagés avec les équipes concernées et feront l’objet d’un suivi interne, notamment en ce qui concerne la maintenance et le confort. Nous vous remercions pour votre retour, qui nous aide à continuer d’améliorer nos services.
clarity
AB apartments is was able to clarify misunderstanding and remedy the confusion of a booking
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Dear Meghan,
Thank you for sharing your experience with us. We sincerely regret any confusion and frustration this situation may have caused, especially regarding your daughter's accommodation. After reviewing your case, we would like to clarify that there were two separate bookings: one for a medium-term stay and one for a short-term stay. The medium-term booking was canceled because the required documentation was not provided within the specified timeframe. This type of stay requires additional verification, which is communicated during the booking process. However, the short-term booking remained active, as it does not require the same documentation. Since this booking was not canceled before arrival, it was processed as a no-show in accordance with the booking conditions, and the corresponding charge was applied. We understand that this distinction may not have been entirely clear at the time, and we sincerely apologize for any misunderstanding this may have caused.
We appreciate your feedback, as it helps us improve the clarity of our communication and avoid similar situations in the future.
A clean
A clean, well‑located apartment with smooth check‑in and responsive support, with an initial noise‑alert issue that was quickly resolved the following morning.
22. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Dear King,
Thank you for sharing your feedback with us.
We are delighted to hear you found our apartment clean and appreciated its prime location.
That said, we sincerely regret the disturbance you experienced overnight and are grateful our team could resolve it promptly the next morning.
Nonetheless, it’s wonderful knowing the check-in process and our support’s responsiveness contributed positively to your stay. We hope you enjoyed exploring Barcelona’s vibrant surroundings during your time with us.
Was on a work trip here for 2 months…
Was on a work trip here for 2 months and this place is a straight on scam. Deposit never returned for no reason.
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Dear Caleb,
After reviewing our records, we do not have any record of an issue regarding the return of your deposit. As stated in our terms and conditions, the deposit is refunded after check out once the apartment has been inspected, which usually takes between 7 and 14 banking days. In the event of any deductions or issues, this is always communicated directly through the customer area. If you believe there has been any misunderstanding, we would be happy to review your case. Please feel free to contact our team directly with your booking details so we can look into it for you.
Too Noisy and Unfair Deposit Claim
The location is very strategic, right in the heart of Barcelona, with easy access to everything. The house is nicely decorated, but it’s an old building with no soundproofing at all. Street conversations and city traffic noise are extremely loud that you can clearly hear everything from my bedroom, making it hard to rest and sleep at night.
I also noticed many previous reviews mentioning deposit issues, and unfortunately it happened to me too. They claimed I left the bathroom flooded, causing leakage to the unit below, which is absolutely not true. I left the house in good condition. I asked for proof but none was provided.
Luckily, I had insurance that covered this type of situation, and I was able to recover all my money. Overall, good location but very disappointing experience.
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Dear Hafiz, thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the central location and the apartment's decor. Being in the heart of Barcelona allows guests easy access to many of the city's main attractions. Regarding noise, the apartment is located in a historic building in a lively, central area, which can sometimes result in some typical city sounds. We understand that this may affect some guests' experience, and we appreciate your feedback. As for the deposit, these situations are reviewed according to our internal procedures and based on the information provided by our maintenance team when an incident is reported. Our team always tries to handle these matters carefully and in accordance with our policies. Thank you again for sharing your experience. Our guests' feedback helps us to continue improving the service we offer.
AVOID SCAM!
AVOID SCAM!
No confirmation 1 month AFTER PRE PAYMENT and less than 2 weeks before check in. COMPLETELY SCAM. despite completing the booking and submitting all documents weeks ago. I was repeatedly told I’d get a response “tomorrow” or “by Monday” — none of which ever happened. even though they themselves stated they would contact YOU directly to confirm only 5 days after pre payment gets taken from your account.
I called daily, emailed multiple times, even tried WhatsApp. Zero follow-up. A simple date change requested well within their own deadline was ignored because they never confirmed the booking in the first place.
On my last call, I was promised a callback by a specific time. No one called. On another occasion, they hung up saying “we’ll contact you soon.” They didn’t.
Completely unprofessional, clearly no intention to confirm bookings at all. Do not recommend.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Dear EmiLuna, we are sorry that you experienced the situation in this way. We would like to clarify that the full prepayment of the reservation has been refunded and that the reimbursement was processed as soon as possible. The corresponding proof of payment was also sent. Throughout the reservation process, we remained in contact through the usual communication channels, attempting to coordinate the confirmation call and follow up on your request. We are always available to assist our clients with any questions or clarifications and we strive to provide a transparent and professional service with every reservation.
No working heating in the winter
I am currently in one of the apartments. Renting for three days.No door on the toilet! No working heating in January. We called the emergency number multiple times. The lady there is fooling us, asking us to tell the number of the room and apartment multiple timesand other questions that will not ave the problem, not to mention how many times she asked us to spell our names and SHE DIDNT UNDERSTAND! Haven't had worse experience with rent apartment in a long time!
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Dear Bilyana, we are very sorry that your stay did not meet your expectations and we understand how uncomfortable this situation must have been, especially at night and in the middle of winter. We want to clarify that our team was available at all times and that we did everything possible to help you. We assisted you through our emergency support service and remained in contact with you throughout the process, guiding you and working to find a solution as quickly as possible. Repeated requests for your name and booking number were necessary to accurately verify the reservation and ensure proper follow-up, avoiding unnecessary delays. We regret that, despite these efforts, the heating and air conditioning issue could not be resolved immediately, which affected your comfort. Your comment about the bathroom has also been noted and forwarded to the relevant team for review. We appreciate you taking the time to share your experience, as feedback like this helps us review our procedures and improve emergency management.
Not the best, not the worst.
The apartment we stayed in at Les Corts had several minor and a couple of major problems.
a) Sink and showers were blocked
b) Bathroom doors would not close
c) Bedding was stained
d) Heating would not work
e) Pedals for the dustbins were broken - we had to open with hand (yukkkk)
They basically only repaired items a and d on the last day of our stay so it was quite useless.
Instead of apologising, they asked me if they should arrange extra cleaning (at my cost) for the stained bedding!!!!!
The last day, there was a burning electric wire smell from the main switchboard - I called their emergency helpline and it took 10 minutes to connect to someone who said they would call back and never did!!!!
They provided 20 ml of dishwashing liquid, 2 tea bags, 2 coffee sachets, 2 tiny sachets (the ones from mcdonalds sizes) of salt and pepper and 1 tablespoon of oil for a 8 person capacity 3 bedroom apartment which makes no sense whatsoever.
They didn't even provide enough bin bags even though they wanted us to take out the trash when we left.
It was quite a disappointment for the high amounts of money they charge.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Dear Senio,
Thank you for sharing your feedback with us.
We are truly sorry to read that several aspects of the apartment and our service did not meet your expectations. The issues you describe regarding maintenance, cleanliness, amenities and response times are certainly not the experience we aim to offer, and we fully understand the frustration this situation must have caused during your stay. Following your comments, the apartment has been reviewed in detail and the reported technical issues have been addressed. We have also reinforced our internal procedures to improve response times, quality control before arrivals, and the handling of incidents reported during the stay, especially when they affect comfort or safety. Regarding the household items and welcome supplies, we would like to clarify that these are provided as a starter pack intended for the first day of the stay. Nevertheless, we appreciate your feedback and will take it into account to better align expectations for future guests. We sincerely regret that your experience fell short of our usual standards and thank you for bringing these matters to our attention.
Muy recomendable
Muy buena atención y ubicación .
Cercano al transporte público (en mi caso use el metro).
Muy ordenado y limpio.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Hola Rafael,
Gracias por compartir tu experiencia con nosotros.
Nos alegra saber que tu estancia en AB Apartment Barcelona fue agradable. Agradecemos que destaques la atención recibida, la ubicación céntrica y la buena conexión con el transporte público, así como el orden y la limpieza del alojamiento. Esperamos verte de nuevo pronto en Barcelona.
Esperienza Positiva con qualche ombra.
Capisco che siamo a Barcellona, ma l' appartamento, molto carino, spazioso e ben attrezzato, era anche veramente molto freddo e i converter facevano fatica a scaldare gli ambienti (forse un po scarichi?).
Il wifi funzionava male, perchè non copre tutto l' appartamento e spesso si sconnette.
In uno dei due bagni l' asciuga capelli si spegneva dopo 2 minuti d'uso, fortunatamente l' appartamento ha due bagni.
Segnalato entrambi i problemi, ma non risolti durante il mio soggiorno.
Ma complessivamente i pregi hanno superato gli inconvenienti, in particolare posizione molto bella, grandi spazi a disposizione e cucina attrezzata, per qualche cena a casa.
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Caro Roberto,
Grazie per aver condiviso la tua esperienza con noi.
Siamo felici che tu abbia apprezzato l'appartamento spazioso e ben attrezzato, insieme alla cucina completa che ha reso piacevoli le tue cene a casa.
Tuttavia, ci dispiace che alcuni aspetti del tuo soggiorno non abbiano soddisfatto le tue aspettative. Abbiamo preso nota dei problemi segnalati e verifichiamo regolarmente i nostri sistemi per garantire comfort e connettività ottimali.
Nonostante tutto, ci riempie di gioia sapere che la posizione privilegiata e gli ampi spazi a disposizione abbiano contribuito a rendere il tuo soggiorno complessivamente positivo.
The welcome and the attention to small…
The welcome and the attention to small details the location and friendly customer service
23. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Dear Bernie,
Thank you for sharing your feedback with us.
We're delighted you enjoyed your stay at our apartment.
Our team takes pride in creating welcoming environments and paying attention to the details that make stays memorable. It's rewarding to know our central location worked well for your needs and that our service team made a positive impression.
We hope to see you again soon.
Greetings,
Fantastico
Il servizio e cura rivolto al cliente sono eccezionali, la camera era molto attrezzata e bella. Il servizio clienti molto disponibile anche per semplici chiarimenti
16. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Cara Ruan,
Grazie per aver condiviso il tuo feedback con noi.
Siamo lieti di sapere che abbiate trascorso un soggiorno così piacevole nel nostro appartamento.
Apprezziamo molto che abbiate menzionato il nostro attento servizio clienti e la cura con cui era attrezzato il vostro alloggio. La disponibilità del nostro team a rispondere anche alle domande più semplici riflette il nostro impegno quotidiano per offrirvi esperienze memorabili.
Speriamo di darvi presto il benvenuto.
Cordiali saluti,
Unsatisfied
Unsatisfied, do not recommend to work/complete internship with them at all. Very bad experience. Suposed to enter for my university in the marketing department but they decided once I started I have to do customer service. With no superior helping me around, there were only 2 people from another department shouting/not guiding me all the time. I felt personally atacked by Mrs. Salou and sir Alvaro. Very rude to the staff and even ruder to customers.
Once again I do not recommend for work or stay.
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Hello, we’ve carefully reviewed your comment and couldn’t find any record that matches your name in relation to an internship or a staff position with us. We also have no internal indication of any situation that resembles what you describe. At AB Apartment Barcelona, we place great importance on creating a positive work environment and ensuring a good experience for everyone who collaborates with us. Our internship programs are structured, each person has an assigned mentor, and tasks are clearly explained from day one. Interaction between teams is always based on respect and continuous support. For this reason, what you mention doesn’t reflect how we work or the reality of our daily operations. If there has been any misunderstanding or you’d like to share more details, we’d be happy to assist you through our official channels so we can review it properly.
Carrer Calàbría - 4120
AB Barcelona manage many apartments in the building at Carrer Calàbria 65 – this review is specifically for apartment 4120. Unfortunately, we felt there was very little value for money staying here. Furthermore, I suspect the reviews on their website to be fabricated - Since check out, I have been asked to complete a survey but there is nowhere for me to add my review of the apartment on AB’s own website.
From the moment we arrived, there was a continuous and unpleasant sewage smell coming from the ground floor of the complex, which was hard to ignore. The apartment itself was also quite noisy at night (both from inside and outside), which made it difficult for our family – especially the children – to get a good night’s sleep.
The finishes in the apartment were disappointing. The shower grouting was dirty and there was noticeable limescale buildup. The windows were thin and rattly, the automated lounge shutter didn’t work, and the air conditioning was very loud. The tap’s coating was peeling off, as was the mirror’s, giving the whole place a cheap, poorly maintained feel.
There were no instructions provided for the oven or hob, which made it inconvenient to use the kitchen.
The only real positive was that the bed and pillows were comfortable – but beyond that, the overall experience was well below expectations.
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Dear Clare,
Thank you for taking the time to share such a detailed review regarding your stay at apartment 4120. We’re genuinely sorry to hear that your experience did not meet expectations and that several aspects affected your family’s comfort.
We regret the issues you describe related to odors in the building, nighttime noise, and the overall condition of the apartment. These are not experiences we want our guests to have. Your comments regarding the bathroom finishes, windows, air conditioning noise, malfunctioning blinds, and kitchen usability have been shared with our maintenance and quality teams so they can be properly reviewed and addressed.
Regarding the lack of instructions for the oven and cooktop, we agree this should have been clearer, and we are working to improve the in-apartment information provided to guests.
We would also like to address your concern about reviews. The feedback shown on our website comes from verified guests who have stayed with us across different platforms. After check-out, we send a private satisfaction survey to better understand our guests’ experiences and identify areas for improvement. This survey is internal and does not replace public reviews, which guests are free to leave on booking platforms at any time.
We appreciate your positive comment about the comfort of the bed and pillows and regret that this was one of the few highlights of your stay. Your feedback is valuable and helps us identify where improvements are needed, particularly in older buildings where sound insulation and infrastructure can be more challenging.
Thank you again for sharing your experience.
Sehr professionell und strukturiert
Sehr professionell und strukturiert. Service top und Erreichbarkeit ! Unterkunft sauber. Preis Leistung gut und super Lage !
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AB Apartment Barcelona
Sehr geehrte Lema,
Herzlichen Dank für Ihre ausführliche Bewertung.
Wir freuen uns, dass Sie einen so angenehmen Aufenthalt in unserem Apartment hatten.
Ihre Wertschätzung für unsere professionelle Organisation und unseren Kundenservice unterstreicht unser Engagement für einen reibungslosen Aufenthalt. Die Sauberkeit unserer Unterkünfte und das attraktive Preis-Leistungs-Verhältnis unserer Apartments bestätigen unseren hohen Standard.
Wir freuen uns, Sie bald wieder begrüßen zu dürfen.
Mit freundlichen Grüßen,
Trustpilot-kokemus
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