Excellent customer service by Ruby, my problem was regarding a direct debit which was sorted out very quickly with a follow up email with helpful advice. Thank you. I have been with SEFE for gas for... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have been a customer of SEFE Energy for 15 years and have recently signed a three-year extension to our large electricity and gas contracts. Quite simply I have enjoyed working with this c... Näytä lisää
Yritys on vastannut
Thank you to Anna for working with us when we started to fall behind on payments. We're now back where we need to be, but without you help it would have been so much more difficult. With an inad... Näytä lisää
Yritys on vastannut
Sam Credit Team. A big thank you for Sam for not only picking up an issue that she could've pass along but being prompt on same day replies and also being thorough and honest with what can be done.... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Here at SEFE Energy, we supply gas, electricity and green energy to a huge range of businesses, big and small. Businesses run on energy. Not just gas and electricity, but human energy. The kind that isn’t satisfied until a problem is solved or a service improved. That’s what drives us at SEFE Energy, and keeps us always reaching for better. We’re constantly finding new ways to improve our service and make things simpler, so you can get on with running your business. We’re the home of positive energy, offering creative solutions to your business energy problems.
Yhteystiedot
SEFE Energy 5th Floor, 8 First Street, Manchester, M15 4RP , M15 4RP , Manchester, Yhdistynyt kuningaskunta
- marketing@sefe-energy.com
- sefe-energy.co.uk
4,6
Erinomainen
363 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Efficient and friendly service
I rang with a query and the young lady was so helpful, and pointed me in the right direction straight away.
3. syyskuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
The lady I spoke with today was…
The lady I spoke with today was extremely helpful and friendly.
3. syyskuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Kendra who took my call
Kendra who took my call, was very helpful, very professional and understanding
12. elokuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Do not use this company
£475 of standing charges for a bill of £11 for Gas used!!! and this is legal. They are not interested in small businesses but only communicate this once you have contacted them. Poor communication for change of ownership & out of contract pricing with ridiculously high charges. This should not be allowed, shame on these companies.
20. elokuuta 2025
Vastaus yritykseltä SEFE Energy
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will contact you with more details very soon.
Kind Regards
Luke
SEFE Energy
Been happily with them for the past 5…
Been happily under contract for the past 5 years, letter received this week to say we are too small and to go elsewhere as they will not be renewing our contract.
Nice after 7 years of supply with yourselves this is how your treat a loyal customer, poor show guys
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEFE Energy
Hi Martin,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not pleased with our service. So we can help further, we need more details from you. Please email your name, account or MPRN/MPAN number and contact number to complaints@sefe-energy.com and we’ll get right onto it.
Thanks,
Will
Toni.F is always so responsive and…
Toni.F is always so responsive and answers all questions when it comes to raising tenders on behalf of clients- which makes the process smooth for all parties involved !!
19. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Great Customer Service
Imran, who looks after our company account, provides great customer service, and always replies to emails promptly.
They display patience / are happy to work with us in terms of when payments to them can be scheduled by us. Very helpful.
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Agent helpful and courteous
Agent helpful and courteous, provided information needed and emailed copies.
13. elokuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very helpful and efficient staff
Very helpful and efficient staff member sorted my problem within minutes.
12. elokuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
My call was handled professionally and…
My call was handled professionally and successfully to enable us to work together to ensure the account is recorded accurately.
7. elokuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very good and helpful customer service.
Very good and helpful customer service.
The adviser was very helpful and knowledgeable and answered my queries.
21. heinäkuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
After telling us for weeks that they…
After telling us for weeks that they did not supply the electricity to our property we are now having to jump through hoops to set to an account.
Just time wasted, when we should be able to concentrate on our new business!
11. heinäkuuta 2025
Vastaus yritykseltä SEFE Energy
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will email you with more details very soon. We apologise for any inconvenience caused. Kind Regards, Luke.
Joy was very helpful and provided the…
Joy was very helpful and provided the information I required straight away
10. heinäkuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
VERY HELPFUL AND EFFICIENT
10. heinäkuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very Quick and prompt response
9. heinäkuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
I have several accounts with SEFE.
I have several accounts with SEFE.
Always had great customer service.
Staff always polite and resolve any issues.
A stand out service that is so often lacking these days.
Thank you
Jan
4. heinäkuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very professional and quick to resolve…
Very professional and quick to resolve our current issue
30. kesäkuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
The Lady i spoke to sorted the problem…
The Lady i spoke to sorted the problem very quickly and sent over copy invoices.
she was also very polite
30. kesäkuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
I telephoned and sorted out the problem…
I telephoned and sorted out the problem straight away.
26. kesäkuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
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