Excellent customer service by Ruby, my problem was regarding a direct debit which was sorted out very quickly with a follow up email with helpful advice. Thank you. I have been with SEFE for gas for... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have been a customer of SEFE Energy for 15 years and have recently signed a three-year extension to our large electricity and gas contracts. Quite simply I have enjoyed working with this c... Näytä lisää
Yritys on vastannut
Thank you to Anna for working with us when we started to fall behind on payments. We're now back where we need to be, but without you help it would have been so much more difficult. With an inad... Näytä lisää
Yritys on vastannut
Sam Credit Team. A big thank you for Sam for not only picking up an issue that she could've pass along but being prompt on same day replies and also being thorough and honest with what can be done.... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Here at SEFE Energy, we supply gas, electricity and green energy to a huge range of businesses, big and small. Businesses run on energy. Not just gas and electricity, but human energy. The kind that isn’t satisfied until a problem is solved or a service improved. That’s what drives us at SEFE Energy, and keeps us always reaching for better. We’re constantly finding new ways to improve our service and make things simpler, so you can get on with running your business. We’re the home of positive energy, offering creative solutions to your business energy problems.
Yhteystiedot
SEFE Energy 5th Floor, 8 First Street, Manchester, M15 4RP , M15 4RP , Manchester, Yhdistynyt kuningaskunta
- marketing@sefe-energy.com
- sefe-energy.co.uk
4,6
Erinomainen
363 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The lady i spoke to was very helpful &…
The lady i spoke to was very helpful & knowledgeable
I now have the account set up on a portal
25. marraskuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Super helpful and polite
The most helpful customer service person I've ever had from an energy supplier.
Dealt with my queries and gave me contacts for the areas she couldn't deal with personally.
19. marraskuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Quick and efficiently dealt with my…
Quick and efficiently dealt with my request.
19. marraskuuta 2025
Vastaus yritykseltä SEFE Energy
Thank you for taking time to leave us feedback. We're very pleased to hear you're happy with the service provided.
Kind Regards,
Luke
Answered all of my questions and dealt…
Answered all of my questions and dealt with my queries professionally
Thank you
19. marraskuuta 2025
Vastaus yritykseltä SEFE Energy
Thank you for taking time to leave us feedback. We're very pleased to hear you're happy with the service provided.
Kind Regards,
Luke
Helpful staff
Carolina Neto is the first person that I have dealt with that seemed organised and helpful in any Utility company that I have ever had to work with. She solved my query quickly and efficiently and was very friendly.
17. marraskuuta 2025
Vastaus yritykseltä SEFE Energy
Thank you for taking time to leave us feedback. We're very pleased to hear you're happy with the service provided.
Kind Regards,
Luke
Joy was a star performer
I spoke with Joy who was extremely helpful. She went above and beyond to make sure she covered all of the items I required help with and gave me good advice on how to proceed with an issue I had. She made me feel that I was a valued customer even though I was speaking to her about a disconnection.
12. marraskuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
I haven’t had a reply to an email…
I haven’t had a reply to an email requesting further information
3. marraskuuta 2025
Vastaus yritykseltä SEFE Energy
Good afternoon,
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will email you with more details very soon. We apologise for any inconvenience caused.
Kind regards,
Aidan
The SEFE Energy Team
Kendra was very polite and was able to…
Kendra was very polite and was able to supply the information I needed promptly.
3. marraskuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Spoke to delightful young lady who…
Spoke to delightful young lady who arranged a direct mandate to be sent to me which she did efficiently.
24. lokakuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Excellent response
Call was answered promptly. Alex dealt with my query and resolved it within minutes. Very impressed.
3. lokakuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Customer service representative…
Customer service representative extremely polite and helpful
2. lokakuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
I would like to take this opportunity…
I would like to take this opportunity to express my sincere appreciation for the excellent service provided by Samera. She has been extremely professional, attentive, and supportive throughout, ensuring that all my needs were met with efficiency and care. Her friendly approach and commitment to delivering outstanding service truly stood out. Thank you, Samera, for going above and beyond.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
4* for answering the phone
4* for answering the phone within a reasonable time. (most energy Co's don't score). Extra star for being prompt and agreeing a refund.
25. syyskuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Excellent customer service
19. syyskuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Good customer service
Great customer service. Resolved my issue in a couple of minutes.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEFE Energy
Good morning,
Thank you for taking time to leave us feedback and for the call earlier today. We're very pleased to hear you're happy with the service provided.
Kind Regards
Aidan
Quick, helpful advice and action
Changed my billing address quickly and efficiently without hassel
5. syyskuuta 2025
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Vastaus yritykseltä SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
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