Securitas Group Arvostelua 327

Absolutely terrible customer service and a deeply frustrating experience.

I have tried to cancel my service with Securitas Technology for months. I emailed them, I called them, and every single time their agents told me that someone would call me back to complete the cancellation.
No one ever called. Not even once.

They completely ignored my cancellation requests and refused to take responsibility. It honestly felt like they were deliberately avoiding the cancellation.

In the end, I had no choice but to contact my bank and stop all future payments because Securitas Technology simply would not process my request.

A company that ignores customers, makes empty promises, and refuses to take action is not trustworthy. I strongly advise anyone considering their services to think twice.

If you value proper service, accountability, and respect — look elsewhere.

Worst customer service, paying for nothing. I called Operator 647 on November 17 and shows no empathy. No help was receive from this agent and transferred me to technical team which keeps on ringing for 30mins and nobody answered. My concern was not resolved, such a Waste of time and waste of money.

Jeg ble trakkasert og revet ut av en vekter selvom jeg oppførte meg og holdt det rolig så blei jeg revet ut av vekterene veldig uprofesjonelt og flaut gjort at de type menneskene skal stå bak uniformen og kalle seg selv vektere

Pretty pathetic company overall. My grandparents had a security system installed without my mother and me knowing. We walked in and they were already in the house doing up the contract. A month later my grandparents had to go into a home as they were not able to take care of themselves anymore. we called Securitas and told them what was happening and all they said that we were locked into the contract and could not do anything about it. Like how unethical….. you have that much of a b***er for money you won’t let and elderly couple out of a contract and a system that won’t even be used. Over all do not go with this company.

Had a problem this morning me and my mate were lost ended up somewhere we didn't no. A female security was so helpful she got us a taxi stayed with us till taxi came.
Wasn't rude had a laugh with her. Should be more like her so friendly helpful kind woman. This was in somewhere called Warrington

En parkeringsvakt hotade med att ge böter för att han upplevde inte att personen i fråga lyssnade. Sen drar tillbaka till sin bil.

Useriøst selskap som ikke svarer på kundeservicehenvendelser utover en automatisk bekreftelse på mottatt henvendelse.

Horrible experience. I am moving out of province and wanted to cancel my subscription and contract on the move date. The rep stated that I had a contract until 2027 and could not cancel. I explained the termination clause in the contract (1 month fee plus up to $50) but she insisted I would need to make an appointment with their lawyers. I explained that the contract was clear and could simply be canceled. She insisted. I insisted. She said she'd call me back with an appointment date. When she did call back she said they could can el and made make a verbal statement that I wanted to cancel and included the cancelation date, twice. However, when I got up this morning my service had been canceled.

« Notre Direction a pris la décision d’appliquer une augmentation de 3,5 % compte tenu d’une inflation à 6,4 %. »
Voilà la réponse reçue de Securitas… neuf mois après ma demande écrite concernant la hausse de mon contrat de maintenance incendie.
Problème : le contrat signé en 2022 prévoit une formule d’indexation précise, fondée sur les indices FSD2 et ICHT-IME, sans aucune réserve ni possibilité de substitution.
En pratique, Securitas applique des hausses forfaitaires décidées “par la Direction”, sans communication des indices utilisés, ni avenant, ni justification contractuelle.
Résultat : +23 % entre 2022 et 2025, quand l’inflation réelle a été de 8 % et la hausse prévue 9 %.
Une “stratégie de tarification” aussi inventive que lente à expliquer : neuf mois pour répondre, et toujours aucune transparence.
Chez Securitas, la sécurité est peut-être assurée, mais la rigueur contractuelle, elle, est clairement en alarme.

Friendly & courteous service. Respectful of appointment time. Andrew Nafekh is a good rep for your company. The install was quick & painless as well.

J'ai demander en ligne via un site quelle sont sociétés pourrait venir me monter une alarme pour maison
ayant reçus un coup de tel de cette société
me demandant mon projet et différentes chose
j'ai expliquer a ce Mr que je souhaitai seulement avoir des renseignements sur les diverse société qui place c'est système sans plus pour l'instant
et pouvoir faire ma recherche sur le sérieux avis des autres client pour qui me contactera
le moins que l'ont puisse dire ces gens sont déjà agressif aux téléphone avant quoi que ce soit
voyant que j'allais comparer regarder les avis avant toutes chose ont ma carrément raccrocher aux visage
pour moi cette boite est coulée directement avant le départ je n'ose même pas imaginer la suite si vous faite affaire avec eux !!!

Très chère e

Attention des personnes dangereuses travaillent dans ce groupe

C’est une HONTE de se dire “agence de sécurité”. En réalité, c’est de l’ARNAQUE pure et simple.
Leur système tombe en panne TOUT LE TEMPS.
Le service à la clientèle est INEXISTANT, personne ne répond jamais.
Et comme si ça ne suffisait pas, ils rajoutent des frais et des intérêts abusifs sur les factures.
Ils profitent des clients sans rien offrir en retour.
C’est une compagnie à bannir — NE COMMETTEZ PAS LA MÊME ERREUR !

I had the alarm system installed after we had intruders in our property.
The system that was installed never worked.
Over 2 years I called multiple times and sent over 50 emails. They promised to send an engineer to fix on 3 occasions. Nobody came.
They took 500 euros out of our bank account when we cancelled the direct debit. They still would not fix the system.
I have had to pay them for 2 years for a system that does not work and they now won’t give written confirmations that the account is cancelled.

I'm made several complaints on employee who work in the Walmart as security, she has spent a great deal of time gossiping &talking about employee she continuesto be disruptive in the work place,employees have went to store management hoping to deal with this matter but there is one store couch in this store that covers for her, but it is also up to Securitas to insure there employee reflect the company in a positive matter ,I've complained to her boss but nothing, others have also complained,I even reported they found money &keep it never reporting it, I was sent a email saying management had this handled but still going on,at this point management should have already relocated her or let her go, not reporting money & keeping it should have been a deal breaker, there has been many many dates that the reports have been done on.

J'AI SIGNÉ 2 CONTRATS, UN PRO ET UN PERSO. J'AI DÉMÉNAGÉ MES BUREAU À MON DOMILE APRÈS 3 DE CONTRAT SECURITAS PAYÉ, J'AI DEMANDÉ À SUPPRIMER LE CONTRAT PRO CAR J'EN AURAIS EU 2 À MON DOMICILE. SECURITAS N'A RIEN VOULU SAVOIR ET DONC, JE DOIS PAYER JUSQU'À LA FIN DU CONTRAT PRO SOIT PRÈS DE 700€ EN SACHANT QUE DEPUIS 3 ANS, L'ALARME DE MON DOMICILE A ÉTÉ DÉBRANCHÉ PAR LE SOUS/TRAITANT "QUATRE SAISONS" QUI DEVAIT REVENIR CHEZ MOI LE LENDEMAIN MAIS IL N'EST JAMAIS REVENU. JE L'AI APPELÉ ET IL N'A JAMAIS RÉPONDU À MES APPELS, JE L'AI SIGNALÉ À SÉCURITAS MAIS ÇA N'A RIEN FAIT. DEPUIS 3 ANS QUE JE SUIS SANS ALARME, CEPENDANT, J'AI DÛ CONTINUER À PAYER CAR SELON SECURITAS JE DEVAIS PAYER JUSQU'À LA FIN DES 4 ANS CONTRACTUELS. AUJOURD'HUI, SECURITAS ME RÉPOND QUE JE N'AI JAMAIS SIGNALÉ DE DISFONCTIONNEMENT AVANT JUILLET 2025 ALORS QUE ÇA FAIT 3 ANS QUE JE LES APPELLE MAIS ILS VIENNENT DE ME RÉPONDRE QU'ILS N'ONT PAS DE TRACE ÉCRITE : DONC JE SUIS UNE MENTEUSE!

Die eckelhafteste Firma in der ich je gearbeitet habe. Mehr gibt es dazu nicht zu sagen. Es ist es nicht wert mehr zu sagen.

These people are horrible. I have spent multiple days on the phone trying to get technical help and I get nothing just placed on hold every 5 minutes where they must be twiddling their thumbs to kill time im stuck in a 5 year contract with shit service for 100 a month I have no idea what to do but am at my wits end with this company. This has been on going since I got this crappy product installed. I have dealt with 1 good person after slamming them on Facebook she got back to me . Otherwise it's like they no one knows what they are doing. Im so fed up!!!!!!!

Jag har haft larmsystem från detta företag sedan 2017. Nyligen blev jag uppringd av dem och fick besked om att deras system kommer att ändras eftersom 2G- och 3G-nätverket tas bort och ersätts med 4G. Problemet är att vi kunder måste själva betala för förändringen, trots att vi redan har betalat för tjänsten och all utrustning.

Som privatperson kan jag inte rekommendera detta företag. Jag är även kund hos en konkurrent och de sköter service på ett föredömligt sätt. När något händer eller larmet går så ringer de upp inom 10 sekunder. Det här företaget däremot verkar inte bry sig om sina kunder – de tänker bara på pengar och sin egen vinst.