Santafixie Arvostelua 

Processed my refund over two weeks ago, I still don’t have my money!

I ordered a set of tyres which has a delivery time stated of 4-5 working days. It’s now been two weeks. I have emailed a number of times with no reply. There’s no phone number to call in their website either.

Got to be the worst bike shop to order from - the delivery times are a joke - ordered over a month ago and still nothing, no tracking nothing
Just seen that I've been refunded 14.99, which is the exact amount of one of the parts I ordered, I'm guessing that means this part is not coming in my order?! Had no communication about this - absolute joke of a company

- do not order from them

Lead times on the website do not reflect reality. 3-4 business days has stretched out to 4 weeks and I still haven't received the item. I have chased for an update and received no response.

Ordered a bike from them over a month ago hasn’t been dispatched and can’t get hold of them. Contacting my bank to try and claim the money back.

Dear Santafixie Customer Service,

I am writing to raise a formal complaint regarding my order.

The order was placed on 7 April with an advertised delivery timeframe of 6–7 business days (expected by 15–16 April). However, the item was not delivered until 24 April, significantly outside the agreed timeframe.

In addition, the parcel was not dispatched within the expected period, and my previous emails requesting assistance and a refund of the delivery charge were not responded to.

While I have now received the goods, the delivery service paid for (£5.99) was not provided as agreed.

I am therefore requesting a refund of the delivery charge.

If I do not receive a response within 7 days, I will consider further action, including a formal complaint via the European Consumer Centre.

Kind regards,
Jemma Love

I normally wouldn’t have gone this route but because I received an email asking if everything was okay with my order and was prompted to leave a “(good)” review, here I am.

I placed an order on the 9th of April with a 48-72 hour shipping time displayed on the Santa Fixe website, but it is currently the 30th of April and my order hasn’t even shipped. I’ve reached out more than once requesting an update and have either been told my order is still processing or that they’d get back to me with more information.

I understand that shipping delays happen and would normally have the utmost patience in a situation such as this one, but 3 weeks with no update is pretty ridiculous.

Do not use. Terrible would be an understatement. Over a month, still hasn’t arrived. I’ve had every excuse under the sun for delay. Lost stock, delays, stolen truck at one point! Asked for a refund which was agreed and then hasn’t been processed. When I follow up another week before replying and say won’t process as they have since said they are expected stock and will send ASAP. Still nothing. Do not use.

Good quality product well packaged. Good price. Reasonable communication and made it clear that customs delayed the delivery. Had to resell since product was spot on, but AI advice was not - but not a problem thsnks to very good packaging.

I bought a crankset which I couldn't find anywhere else to replace a worn one on my bicycle and a bell to replace a cheap one that had always been broken. I had never heard of this retailer before probably because it's a Spanish company but I had no problems. It took a little longer to arrive than expected, possibly because they send orders from Spain. It wasn't an issue for me but might be if you need a part to be delivered quickly. It came as described on the website and was nicely packaged and protected in bubble wrap. I would recommend based upon my experience and would definitely use again.

Ordered two items 8days ago, both were showing as in stock. They haven’t even been shipped yet.

I highly suspect Santafixie are dropshippers - they don't hold inventory of any of the bikes/components/parts you buy - hence why they have very little control over quality and delivery/shipping speed. I ordered a Dosnoventa seat post, santafixie being the only site that had it 'in stock' apart from actual Dosnoventa (in Tokyo) - so i suspect they just ordered it from Japan then sent it on from Barcelona - My order took about six weeks to finally reach me. Communication over this time was limited, and not overly helpful. Prices are competitive but I won't be using them again, it's not worth the stress

I was looking for a fold up bike to replace a stolen one and got a Dahon Mariner D8 via Santafixie. Just what I wanted . Came quickly. Tracking was easy. Was well packaged and undamaged. Very pleased.

I ordered an item from
Them
On the 20th Jan
The item never turned up and the tracking site doesn’t give out any information!! I contacted the shop and they said they would get back to me .. they never did .. if by some
Miracle the item
Turns up I’ll change my feed back!! But after a month I don’t hold out much hope of that happening!!

I was sent an email to ask for a review for my recent order. The same order that I tried and tried to get some tracking info. The same order that I eventually received a reply to my emails which stated that there was a stock error and they didn’t actually have it! The same order that they cancelled without consulting me. Ah that one! Yeah the best invisible item I’ve ever bought.

Brooks saddle that was exactly as ordered and reasonable delivery time-

Ordered item 3 weeks ago (16th January) and still nothing. It got picked up by GLS on the 22nd January supposedly (now 7th February) and that was the last update apart from getting asked to write a "good" review for the company. Feel like I've just been scammed like numerous others, wish I'd read these reviews first.

Avoid. You may save few quid but it ain't worth stress and hassle. Its been nearly 3 weeks and I'm still waiting for my order to arrive. Tracking no they gave me doesn't work. And customer service contact email only allows you to talk to very unhelpful bot. Shocking experience

Great price for product and hassle free speedy delivery to the UK. Would use again.

Great value wheels, great quality. Delivery took longer than advertised but well worth the wait.