RVCA Arvostelua 

I am surpsrised by mostly negative reviews, since I personally had a very positive experience. I had bought some shorts and after wearing them once I noticed a broken seam. I contacted customer service and got a replacement free of charge. Very friendly communication, too.

Never got my refund. They still owe me 50 euros.
I ordered two shorts from RVCA for 100 Euros (50 each). I kept one and did sent one back. After not getting any response after two weeks, I started writing mails asking for the return of my 50 Euros. In four weeks I only got standard mails from RVCA saying that they will get back to me in a period of 24 hours. That never happened. There's no proper phone number, no service nothing. Finally it's a fraud.

Worst service I had dealt with on the web.

No response from their customer service on a refund and their shipping takes forever.

Never again - AVOID

Hole developed in the leggings after four wears - trying to get some response from them and really struggling. The leggings were £70 - they have no business charging this amount for the quality of product, and the bad customer service is just the last straw.

I made two different orders for the first time, AND THEN checked the reviews. I was horrified and ready for problems. Nevertheless, I received my two separate orders right on time and without any problems. I am delighted. I wanted to voice my opinion here if only to encourage the company to continue to better their customer service and address the many problems that other customers seem to face. I will order again.

Horrible customer service and even worse shipping times.
First off they send me the wrong item. I email customer service to look for a resolution, they ask for more pictures and then I don't hear from them again.
Second issue is with shipping.
I am leaving on a trip and figure 3 weeks would be enough shipping time to order. Nope, it's been 2 weeks and it's still in California.
might I remind you this is the point of origin and if UPS is that slow, use a different method. I would rather pay for shipping and get it faster.
These two reasons are why I will never order from RVCA again.

Reviews on here are largely regarding bad shipping. I got my order quickly. The clothes are cheap, but they don't fit. I bought a couple small shirts and they're too large. One is even bigger than the other. After a couple washes, it hasn't shrunk. I'd love to share a photo but trustpilot doesn't want us to trust each other apparently.

Produits de mauvaise qualité
SAV minable qui ne prend pas en charge le préjudice de façon acceptable et honnête

Purchased items for Christmas presents at the end of November. One of the items didn't fit so wanted to exchange an item for another size only to be told the item was no longer exchangeable on Dec 21st. Further told I was welcome to repurchase the item I wanted to exchange. Terrible customer service. I understand a 30 day return policy, however Christmas time is the busiest shipping time of the year and requires online purchases to be ordered in a manner in which to receive them in time for the holiday. Would never purchase from the company again.

I ordered a t shirt and at time of ordering did say deliveries may take 7-10 working days.

Out of character I checked these reviews after I ordered and even said to my husband that I didnt expect good results and may have just lost 35 quid.

I ordered on 11th November, received email 15th November confirming dispatched and 18th November email advising courier will aim to deliver 21st November. Pleasent surprise got it today, 19th November.

Correct item and size. Fits like a glove and no need to send back.

Very pleased with entire process. Did not need to liaise with company or customer services.

Like to add I live in England so not sure if this impacts the reviews if placed in other countries.

Horrible customer service, did not receive a full refund after sending my order back. Their logistics are probably chaotic. Mails are answered by machines and/or ignored entirely. No phone number, no human person to speak to. Used to like this brand, but their attitude changed my mind now. Never again.

The worst customer service experience possible. After 1 week, they still did not process my order. I sent 3 emails to them, and today I got an automatic email from them without answering my question. And here it was the answer: "we kindly ask you not to send us multiple messages as this will slow down our response time".
When I read that, I started to laugh at this company that brings a Billabong/Quick Silver name and threatened their costumer this way.

The only thing I need is to cancel my order, and they don't have the capacity to do this. It's a shame...

Ordered some clothes for them to be refunded for no reason 3 weeks later, even after being given a confirmation of dispatch that my items were on the way.

Customer service is nonexistent and took a few weeks to get a respond by email.

Apparently a 'logistical error' was the reason for my refund. The clothes I wanted are no longer available in my size. What a complete waste of time with a company that clearly doesn't have the organizational man power to be in business.

Ordered a shirt. They refunded me without warning, so I purchased another one. Then they charged me for both and refused to respond to my emails. I have to return them and pay shipping. Absolutely garbage company.

Very poor customer service, ordered a backpack from them, within a month the handle had already broken off. Contacted customer service and they have failed to reply to my email with a solution. Will be contacting my bank and returning the faulty product.

Absolutely terrible experience from very begging long waiting time to get a parcel, until waiting for refund, which still has not been issued, it´s been over a month alredy. unprofessional customer service
AVOID

Ordered a button up shirt and it arrived looking like garbage with threads poking out all over. Now I gotta return it, what a pain. How could they send a customer a shirt that looks like that? One glance would tell you this needs to go in the trash but they sent it out anyway.

I used RVCA to purchase some clothing items for my brother in law's Christmas gift. When the items arrived, I was sent three completely different items to what I had ordered. The only way to contact them was via online form submission. By the time someone got back to me almost 2 weeks later, it was too late for them to send me the correct items to arrive by Christmas and they advised me to return the items for a refund.

They tell me the items were received on 14 January and to wait 2 weeks for my refund to arrive. Nearly 4 weeks on... still no refund. And it was their mistake in the first place.

DO NOT use this company.

Bought a few pairs of pants from them. Was sent about 10 spams a week afterward. Despite unsubscribing from their email list, I keep getting spammed. Ridiculous...and illegal.

Ordered 2 products in the previous 2 months. Both products recieved were the incorrect items.
Seems they don't hold the stock they are selling and try to send you an alternative product in the hope you won't request a return.
Impossible to contact customer services because there isn't one! No contact details to be found despite the order email stating they can be contacted by phone and email!