RVCA Arvostelua 

Kann nur die negativen Erfahrungen bestätigen. Bestelle schon seit längerer Zeit bei RVCA, immer alles top gewesen! Diesmal dann die Info über die Zustellung des Paketes erhalten, welches mich nie erreicht hat. RVCA Kundenservice nur mit unglaublich mühsamem Hin- und Her, zig E-Mails und off-topic automatisierten Antworten erreicht. Wow, Freude meinerseits endlich eine Anlaufstelle die mir helfen kann/will. Falsch gedacht! Hier wird nicht mal der Versuch unternommen auch nur annähernd den Anschein zu erwecken, dem Kunden helfen zu wollen. Ganz im Gegenteil! Freche Antworten, ohne auch nur im Geringsten auf die Fragen/Forderungen zu reagieren. Schuld ist der Versanddienstleister bzw. Ich selbst, da ich ja eine mir nicht bekannte Abstellgenehmigung erteilt hätte. Lieferant ist somit fein raus! Gratuliere hierzu - bullshit Company!!

Absolutely shocking service. I've been waiting for over two weeks for the remainder of my order. I've raised a ticket with them, and e-mail over 4 times, but still no response. They are impossible to get hold of. I like the clothes, but I would never order from them again.

Absolutely awful customer service. Order not dispatched within time frame. Tracking didn’t work for days post dispatch. When it did start to work stated the package had been delivered in Belgium and marked as return to sender. I’m based in the UK. Raised a query on the website requesting an update as to what’s was happening. Only received auto responses to articles on their website. Despite more emails and customer service enquiries never received a response from a human nor update on my delivery nor refund for my order which still hasn’t turned up! Avoid like the plague!

They sent the wrong size and refused to exchange. They were also pretty rude about it. Would not order from this company

Always happy with the quality of RVCA clothes but their own web site delivery times are very very bad as is their customer service. From now on I will order the RVCA brand through a 3rd party site like City Beach, as City Beach actually deliver their orders quickly and on time.

I would never order again with them.

I ordered and received the items promptly, really nice quality and easy up until that point. However returning an item and getting a refund has been a pain. Sending multiple messages to customer service and getting NO response has been challenging. I even received a case number from Quicksilver in French (a company under the same umbrella, but I never placed an order with them, also not in French as I ordered to Germany)
I received my refund approx. 6 weeks after the return was received, very painful process.

I ordered climbing skins in november but still have not got them. RVCA blaims the customs but the do nothing to help me. Now I cant even reach them by the mailadress that they earlier used. This is a major fake company. Do not order anything from them.

J'avais un Bon cadeau de 500€, j'ai commandé pour 525€ d'articles. Certains ne taillaient pas bien ou étaient décevant en terme de couleur/qualité par rapport aux images sur le site. J'ai retourné ces articles pour les échanger contre d'autres. Au lieu de procéder à un échange, RVCA a gardé mes articles et m'a remboursé de 25€ (au lieu de 168€) en me signalant qu'aucun retour n'était possible avec un bon cadeau. Ils ont toujours mes articles qui me sont dûs, je considère ça comme du VOL ! Bien entendu, dès que j'aborde le sujet avec le service client, silence radio.

Worst customer service ever! I still have not received my order yet. Tried to call. Got no help. Worst experience ever, will never order from here again.
Seriously, do not order from this company.

Update to review made on 11/5/2024 please see down below.

Purchased items on 10/19, it is now 11/30 and still have yet to receive anything. They don't return emails and the customer service line might as well be a bunch of 6 year olds running it. Absolutely inept! All I get is "I'm sorry". Bro give me my fkn products that I ordered almost 1.5 months ago.

FUCCKK RVCA and every brand that has sold out to the umbrella company that's running it all!

I have been trying to return my items.
I got an email with a return code, but when I click on it, I can't access the page.

I then used your contact form and was told it was the wrong one I was told by email.
But then they directed me to the place where I originally started my return, which supplied the page for which I can't access labels.

I just want to return my items and it shouldn't be this hard.

I will not be shopping with you ever again because how difficult it has been.

I am lost at this point and tried everything

Unfortunately I have to add to the poor reviews. Customer service is terrible.

Ordered something, it was good quality but did not fit. I returned it as per their instructions, but waited way past the timeframe given to get my refund. When I contacted them they gave different information than is on the website, and I had to contact them again after the new timeframe given had passed to prompt them for the refund. It appeared, finally, but there was no apology for the lateness, or even a note to say it had been completed.

Why they cannot process a refund within a few days (or a week at the most) after the return has been received at the warehouse I cannot fathom.

I might have bought a different size if the money had come back sooner. Will not shop with them again. Boardriders companies are usually a lot better than this. Sort it out!

Awful customer service, tried to use the 20% birthday voucher and it wouldn’t work. Board riders rewards aren’t accepted by rvca. Repeatedly denied my £15 discount. Tried all the fixes customer service suggested to no avail and now I’m being ignored.

Ordered items several weeks ago - No delivery, No response from customer service.
Ordered items several weeks ago - still haven't arrived. I reached out to customer service many times, and no response. #650012519

Just a SCAM company sadly

I ordered a cap around 10 weeks ago from the RVCA Portugal site. They sent me a tracking link. I kept checking on the progress of the shipment. Eventually, around 5 weeks later, I see the update stating that package was delivered and signed for. I emailed the agent I was dealing with (leo@evipservices) and he said that the item was delivered and signed for according to the courier company. I assured him that it wasn't delivered and asked for him to send me a photo of the signed delivery note. He then said the item must have been lost and that they will send another one. Another 5 weeks have gone and lone and behold, the tracking link shows that it has been delivered, which it has not been. I emailed Leo again and he sent me the same email as the first time he responded to the first missing shipment. This is an absolute joke! I thought that it might be a scam but the site is rvcaportugal.com so it seems legit. As far as I'm concerned, they can shove their products up their @#$! STAY AWAY FROM THIS BRAND AT ALL COSTS!!!

I like the make but the quality of tshorts is shocking. A few washes and the tshirts are shape goes. Shame because I like the makes ethos.

RVCA SHOULD BE SHUT DOWN!
What an awful company. Do not buy from them. They’re fraudsters. It took 6 emails just to get them to confirm they received my returned items. I kept receiving the usual ‘please allow 10 working days for your refund’! 30 working days later, and still no refund ‘Alice’ in customer services has miraculously disappeared . I’m still owed £60. Do not use this awful company, I can’t believe they haven’t been shut down for stealing people’s money!!

Took 15 days to arrive, quality is abysmal compared to how it was in 2010. These t shirts are so thin they look like they will degrade after one wash. I ordered 2 different orders 1 hour apart and offered to ship back in one package since these shirts don't fit and don't even look like they did online (they have this awful red stitching across the shoulders) but they state they cant combine returns and are trying to charge me a $7 handling fee per order. Really? It's one return! Never ever ordering from them again. The shirt I ordered in 2015 had the top button come off after one use, no lie!

They did not refund my dress i sent back do not use this company they are con artists

Returned an order for a refund. Tracking shows it was delivered on 21st August and to date, no acknowledgement or refund. I've sent a number of messages to which I get the same automated response. "We refund orders within 10 working days". Well that timeline has passed and I can't get through to a human to tell me what's going on.
It's a shame as although I love the brand, I won't be ordering from them direct again.