RefurbishedMiller Arvostelua 

Doordat de toeleveranciers van onderdelen voor de Miller stoel niet konden leveren werd de levertijd voor het refurbished exemplaar steeds verschoven. De communicatie hierover was steeds transparant. Uiteindelijk werd er een oplossing aangeboden in de vorm van het aanbieden van een nieuwe stoel met een mooie prijs.

Hice mi pedido el 15 de octubre y hoy 14 de diciembre no he recibido nada. Casi dos meses de espera. Pagué el envío por DHL pensando que tardaría algo menos en llegar y veo que es dinero tirado a la basura.
Hace como un mes escribí preguntando por la tardanza y la contestación fue que me ofrecían un modelo el cual yo no quería porque tenían falta de stock pero en la web sigue saliendo en stock por lo tanto hay gente que sigue comprando un producto que no tienen disponible.
Cuando haces un pago de mas de 800 euros se agradecería mas información por parte del vendedor del estado del pedido.
Muy mala gestión de venta y atención al cliente.
Seguiremos esperando.

Bij RefurbishedMiller een refurbished Mirra 2 gekocht. Geweldige stoel, als nieuw en voor een goede prijs.

Ik heb een refurbished Mirra 2 gekocht, er zat wat levertijd op maar dat werd goed aangegeven op de website. Ik heb de stoel eerder dan de aangegeven levertijd mogen ontvangen.

Helaas ontstond er wel een probleem met de stoel. Na contact te hebben gehad werd de stoel de volgende ochtend opgehaald en kreeg ik hem dezelfde middag nog retour, gerepareerd en wel.

Fijne zaak met snelle communicatie. Bedankt!

Tout est parfait ! Ma chaise Aeron est géniale

Third time ordering refurbished Herman Miller chairs, the quality is amazing.
Sometimes I think they are sending me new chairs ;)

Bij RefurbishedMiller te Emmen 4 x HM Deskchairs (refurbished) besteld en zojuist geleverd gekregen. Wat een super stoelen, gewoon nieuwe stoelen met 5 jaar garantie. Our dream has come true.
Vanaf het begin tot het eind een TipTop Service en uiterst vriendelijke mensen bij ABKantoor, dat maakt het geheel compleet. Een dikke aanrader ABKantoor.

I purchased a chair on august 10th.
Today’s the 18th of september and still nothing in sight, my item is said to be shipped on the website (it has been a few weeks)
No reply from the company despite my mails, no info whatsoever. At this point I believe it might be a scam.
I do not recommend

UPDATE : the chair finally arrived, I couldnt check it yet but I finally heard from the supplier, it seems they had issues with the shipping company. I’d rate 3 stars IF the chair is in good state because then it would be a fine deal given the price, but yet I expect WAY MORE communication from a company when I pay 500€, being left with no answers for several weeks is not normal.

I got the chair last week, good packaging (unlike the last time), and all was kind of good. Except:

- Six weeks from placing the order until delivery, where only one week spent on transit and five weeks just waiting for fulfilment
- When I asked about the status after three or four weeks of waiting, I got no response. Ever. None.
- The chair comes in two pieces and the material to put those pieces together wasn't there. Bummer! I had to buy the bolts in a local DIY shop and of course they look ugly.
- I opened a ticket for the missing parts a week ago and there's no reaction.

Update: after the review was published, I got contacted by RefurbishedMiller people and they sent me the missing parts. They also followed up the delivery and when it seemingly got stuck at customs, they send me another set of bolts. Overall, good service. I just wish I didn't need to go public about my experience as I was totally okay with resolving the issue via support channels.

Ordered a brand new Aeron, it arrived after 14 weeks (order placed June 12th, chair arrived September 11th).

To understand why it was taking so long I tried reaching out on August 1st, 8th, 27th and 29th. Only on August 8th, did I get a response saying the chair would be on its way the following Tuesday (it was not). I would say it's understandable to get a bit uneasy when the delivery is a quarter of a year(!)

Once the chair arrived, it arrived with the back rest disassembled with no screws to assemble it... so I can't sit in it. Unsure whether I only need to mount the back rest or whether screws are missing elsewhere as well, as there are no accompanying instructions.

Hopefully I will have the whole chair, including screws, by next week. Adding this delay to the delivery we might reach 15 weeks, maybe more, who knows? Low price, but you get what you pay for in terms of service...

Absolument parfait !! J'ai retrouvé mon extraordinaire fauteuil Aeron grâce à des nouvelles roulettes dédiées, livrées très rapidement et très simple à remplacer, c'est reparti pour 10 ans...

Ordered and got in very good condition like a new.

I ordered a herman miller Sayl chair on June 13, after 10 days I see from their website that the chair has not been shipped yet, I send an email to ask for clarification, on June 28 I finally get a reply, they say they will prepare the chair right away and ship it the same day or within 2 days at most and that they will give me the tracking number.
After 2 days I still don't have a tracking but on their site now the order shows as delivered. Too bad the chair was never shipped.

Edit: After i sent another email, they reply to me and give me a tracking number. Also seems the order was labeled as delivered due to poor translation from dutch to italian.

Edit: The chair arrived, since I received the tracking number it has only been 5 business days. The shipping was very fast.
The chair is in perfect condition, like new, I also received new soft castors as a gift.

Aside from some initial misunderstandings mainly due to the site being poorly translated into my language and the ticket function that I believe doesn't work (email info refurbishedmiller.com directly if you want a quick response, don't use the ticket function on the site) I am delighted with the purchase and thank Bram with all my heart (I think that's his name) in customer service for his kindness and infinity patience. Recommended.

Chair in great condition, fast delivery.

Order placed on May 9th. Didn't hear from them, while the payment was processed.
Edit: Got finally an answer from them! Chair on its way :) Will update further when I receive it
Edit: Chair finally received, well packaged, and matching the description. Cheers

when it arrived, the ground clearance was not sufficent and my floor got a bit scraped.
The support team at refurbishedmiller.com was very available and offered to attempt a solution with the seemingly broken gaslift. After some back and forth with the shipping companies, the matter was resolved. I received the gaslift back, with a set of larger wheels. Now the chair is perfect and I am very happy. The whole sending back and forth + troubleshooting took about 3 weeks.
In this time period I felt it necessary, to check in with the company one or twice. For example when the fix was implemented, but the package wasn't handed to the shipping company.

The customer server rep I talked to was very competent and patient. And always willing to try and help with my inquries.

Knowing that communication and delivery work very well with this company, I would buy again.

Update:
My chair finally arrived and it was as nice as I expected. Delivery was made around 5 weeks after payment was made.

Most of the problems seems to have been transport related. As a customer with no ruling over logistics I consider the vendor as much to blame in transport as if the problems would have been in their own warehouse - if transportation does not meet standards they should not be contracted!

Original post:
Sorry but all the trouble I have had so far gives me no choice but to give a 1-star review - have they gone AWOL with their customers money!?

Firstly upon order the system broke and my order did not get handled in a few days.
On my third try in contacting by email I finally got an excusing answer, saying sorry we will fix this.
But it still was another week, and more emails, before my chair was even picked up by DHL.
(at this point the delivery time was already far past what is currently stated online)
When my chair was finally sent to DHL something happend in transit and after another two weeks I no longer get any answers to my emails.
I have asked for getting another chair sent instead, and also to cancel my order and refund me, but this does not seem to make any difference..

It is now more than 4 weeks since my order and still no chair, and my money seems gone..

Highly professional throughout the entire process (from good advice, to shipping). Thanks in particular to Bram that was very kind and helped on everything!

Refurbished Stuhl ist stark beschädigt. Armlehnenverstellung abgebrochen. _Und Sitzflächenverankerung ist gebrochen. Unfassbar sowas zu verkaufen.