All of office staff receives a refurbished Miller chair. They are literally like NEW ! We are extremely satisfied with every purchase we've made so far (5) not to mention we own an original Miller... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
On the Aug 28 I have placed my order, was promised by support to be sent in 10 work days - quote: "As per order confirmation, your specific chair has a production time of 10 business days. A... Näytä lisää
Duurder dan 2de hands maar kwaliteit is wel gegarandeerd. Je betaalt voor zekerheid. Geen zichtbaren gebreken en vlotte levering. Top dat zo een bedrijf bestaat. Combinatie van duurzaam en ergonomie.
The chair is fantastic! Better than I expected, and the difference from the old one I had is incomparable. A very nice investment. There was a delay in production. When I contacted the CS team, the... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
RefurbishedMiller specializes in refurbishing Herman Miller office chairs. Thanks to our years of experience and knowledge, we are able to refurbish Herman Miller office chairs in completely new condition with 7 years warranty. During the refurbish process, the chairs are completely disassembled and each part is extensively checked and refurbished. Quality is of paramount importance to us. Thanks to our extensive purchasing contacts, we always have Herman Miller Aeron and Herman Miller Mirra chairs in stock. We can process both small orders and large B2B orders in a short period of time. We deliver throughout Europe within 2-5 working days. The Herman Miller chairs are refurbished with passion and expertise in the Netherlands.
Yhteystiedot
Cornelis Houtmanstraat 24, 7825VG, Emmen, Hollanti
- info@refurbishedmiller.com
- refurbishedmiller.com
4,1
Hyvä
182 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
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Satisfait du retour de l'équipe de support client
Après un différent lié à des soucis de peinture et une date de livraison repoussée, les échanges avec l'équipe du site ont permis de recevoir le fauteuil et de corriger les défauts de peinture. Merci à la réactivité de l'équipe.
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
Bonjour!
Thank you for your review. While sometime things can go wrong, we are happy to see we got to sort this out for you and leave you with a positive feeling.
we hope you will love your Custom Oro Elios chair for the next years and if you have any questions don't hesitate to reach out to us!
Regards,
Team Refurbishedmiller.com
Helemaal top!
Via de mail contact gehad met Bram over de Atlas Headrest voor de Embody. Ik wilde bij aanschaf zeker weten of dit artikel de juiste stof/materialen zou hebben voor mijn zwarte Gaming Embody.
Na meerdere mailtjes (waar overigens snel en duidelijk op geantwoord werd) de bestelling geplaatst en het artikel snel ontvangen.
Headrest sluit mooi aan qua kleuren en materialen. Lijkt er 99% op dat deze bij de stoel hoort. Ook Qua comfort is het toptier.
De headrest is 100% aan te raden maar als je hem dan koopt.. doe het dan bij RefurbishedMiller!
31. lokakuuta 2025
Vastaus yritykseltä RefurbishedMiller
Ontzettend bedankt voor je leuke 5 sterren review! :-) Fijn om te horen dat alles soepel is verlopen en natuurlijk dat alles helemaal naar wens is. Ik zal je bericht ook door zetten naar mijn collega Bram.
Fijn dat je op deze manier je stoel echt een upgrade hebt kunnen geven. We wensen je heel veel plezier en comfort en mocht er iets zijn dan horen we het natuurljk graag!
Team Refurbishedmiller.com
-----
Thank you so much for your wonderful 5-star review! :-)
Great to hear that everything went smoothly and that everything was completely to your satisfaction. I will also forward your message to my colleague Bram.
We’re glad that you were able to give your chair a real upgrade this way. We wish you lots of enjoyment and comfort, and if there’s anything you need, please don’t hesitate to let us know!
Team Refurbishedmiller.com
Amazing
Amazing. The chair is perfect and it was delivered 3 days after I paid for it.
22. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
Thank you so much for your 5 star review! we are happy to see we get to provide you with your chair quickly :-)
If you have any questions, let us know!
Team Refurbishedmiller.com
Bad purchase
I bought a couple of items from their site and I would advise you to go to an official route or other reseller.
You won't find any review of mine anywhere online that isn't good, but I'm so extremely disappointed with the way they went about this, that I just felt a need to share it.
1. The order was very late (They advertised sub 10 or so days from the moment the order is placed) and after 40 days I still haven't got everything
2. They have a really bad way of communication about the product. Example: They don't mention anywhere visible that table doesn't come with holes and that you have to drill your own (I didn't have any tools in my home and I had to lose both time and money just to get that)
3. Support took at times 7+ days to come back to me and numerous follow ups. After they delivered the final piece, they stopped responding completely.
4. After spending few hundred euros on separate desk and chair while I wait for my stuff from this firm, they didn't offer any resolution
5. I missed a lot of items and they had to be sent separately (few pieces of desk like a tray, headrest for chair etc.)
6. I bought many times stuff that is claimed to be refurbished and visually you can't tell the difference. While the table is great, the chair has signs of significant usage which could be easily repaired
7. After claiming they will refund me some part back, they stopped replying at all
8. Lastly, this is potentially completely biased, but a friend has identical chair bought from official store, and I don't feel like its the same quality (Honestly I could just be pissed at this store and thats why I think so, but it feels different)
One of the worst shopping experiences recently and I buy quite a lot of stuff online.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
Dear Mateo, thank you you for review. of course we are very sorry to see that the experience with us was disappointed.
i retraced the communication and I see that my colleague had contact with you during and shortly after the process regarding the points which were discussed, and to offer a compensation for the delayed order, which was processed.
The fact that the chair shows signs of use is very strange, since the chair you ordered was a custom model that was fully repainted, provided with completely new seatpan, backrest, armpads and gaslift. if there are any issues, don't hesitate to get in touch with us as ofcourse you have a covering warranty on your purchase.
again we are very sorry to see your experience with us. if there's anything we can do, feel free to reach out to us via info@refurbishedmiller.com. our team is happy to be of any assistance.
Tolle Ware
Mit der Qualität, Verpackung der Lieferung, so wie des Custom Paints der Ware, bin ich sehr zufrieden!
Anfangs gab es etwas Kommunikationsprobleme um das Lieferdatum, im großen und ganzen allerdings nichts tragisches.
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
Thank you so much for your kind review! happy to see you love the Custom Oro Elios chair! :-)
Kind Regards,
Team Refurbishedmiller.com
I ordered this char in may
It took a long while to get my chair, they did offer me a different colour and earlier delivery but I really wanted the black one.
From times a bit difficult to communicate but in the end I did receive a very nice chair, looks and feels 100% new.
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
Hi Alexander,
thank you very much for your review. i'm sorry to see that it took longer than expected to receive your chair. Communication is the most important factor in that case.
I'm happy to see that eventually it worked out good and that you're happy with the chair!
We wish you all the best and i hope you will enjoy your refurbished chair for years.
if you have any questions don't hesitate to reach out.
Regards,
Refurbishedmiller Customer Service
Enttäuschender Service nach dem Kauf
Ich habe einen refurbished Stuhl bei Refurbished Miller gekauft. Anfangs war ich zufrieden, aber leider hat sich schnell ein Defekt am Stuhl gezeigt. Seit mehreren Monaten versuche ich, jemanden bezüglich der Garantie zu erreichen - ohne Erfolg.
Es gibt keinerlei Rückmeldung auf meine E-Mails oder Anfragen. Für ein Unternehmen, das mit hochwertigen Produkten und Nachhaltigkeit wirbt, ist dieser Kundenservice absolut enttäuschend.
Ich kann den Anbieter leider nicht weiterempfehlen, solange die Garantieabwicklung so schlecht organisiert ist.
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
Thank you for your review!
i'm sorry to see that there are issues regarding your chair and getting in touch with us. I checked the correspondence and i see that however there was contact regarding the issue of your chair.
Unfortunately on the last e-mail we send we did not receive feedback and our team just send you a follow-up mail.
ofcourse we want to solve any issue as quickly and effectively as possible. we are looking forward to your reply.
Regards,
Refurbishedmiller Customer Service
direct clear good service
13. syyskuuta 2025
Vastaus yritykseltä RefurbishedMiller
Hi Remco,
thank you very much for your review, happy to see that all went good :-) We wish you all the best with your serviced Chair!
Better than expected. Highly reccomended.
Okey, I was a little bit sceptical at first.
But really, highly recommended. Fast shipping to Sweden. Chair looked like completely new and I am very satisfied with the chair I purchased, the shipping time, and that I recieved the tracking link pretty fast.
Ordered friday night, got it the next friday with DHL eCommerce.
Only one little scratch on one of the armrests, but for being refurbished, I would say this is really worth it instead of buying it new.
I sent a email to customer service on friday after i placed my order but never got a reply. So the only feedback I would say is to be more reachable there for your customers.
I also read the terms and it seems to be hard/complicated to do returns & refunds from this company if you change your mind after placing an order or recieving your chair, and even harder if you purchase from your own company (B2B). I may understand that this is because they refirbish your placed chair on demand when you order it. So make sure you doublecheck your order I would say.
8.5/10
Lekker boys <3
//Max
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
Hi Max,
Thank you so much for your kind review! That's absolutely appreciated :-)
we have investigated the matter about the mail that was not responded to and it seems like there was an issue on our side that is solved in the meantime but we will monitor it!
I wish you all the best and I hope you will enjoy the chair for years!
Regards,
Refurbishedmiller Customer Service
Wartete 2+ Monaten auf Produkt
TL;DR: Wenn man die Wartezeit (70 Tage) mit einer Vielzahl von Verschiebungen vom Support in kauf nehmen kann ist das Endprodukt sehr gut.
Wäre es bei einer Lieferung nach 30 (was bei einer 1-2 Wochen Lieferzeit schon enorm wäre) und nicht 70 tagen geblieben, wäre es eine 5/5, aber die haben wir leider nicht.
Ich habe am 8. Juli 2025 eine Bestellung aufgegeben und bezahlt, am 11.9.2025 14:33 kam der Stuhl und am 16.9.2025 15:27 die fehlenden Teile.
Punkte:
0. Stern:
Weil sehr viel an der Kommunikation nach der ersten sehr an Scammer erinnert hat und ich dringend einen Ersatzstuhl gebraucht hab und mir nicht noch einen Leisten könnte, wenn dies hier ein Scam gewesen wäre. Alle sehr Stressig, hätte ich mit meiner Krankheit gut drauf verzichten können.
1. Stern:
Das refurbished Endprodukt ist in einem "Wie neu" Zustand.
2. Stern:
Auch wenn der Support zwischen Anfang und ende eher an Scammer erinner hat, war der erste und letzte Kontakt hervorragend.
Ich weiß nicht wer die Personen sind oder alles die selbe, aber der Anfang und ende der Odyssey sind definitiv einen Stern Support wert.
Die Timeline ist nicht vollständig, da ich vom Anfang keine Kopien der Chats gespeichert habe.
8.7. 2025, 10:45
Bestellung aufgegeben.
Kompliment an den Kunden support, sehr nett und nachdem ich Bugs auf der Website Reportet habe sogar einen kleinen Rabatt bekommen.
Wer immer die person war, er/sie verdient definitiv eine Gehaltserhöhung, ohne den netten support hätte ich die Bestellung aufgrund der Probleme mit er Website nicht mehr aufgegeben.
X.7. 2025
Es gab noch weitere Chats im Juli, weil die ursprüngliche Lieferung 1-2 Wochen dauern sollte.
2.8. 2025 15:20
Support per Chat angeschrieben. Ghosted.
4.8. 2025 10:21
Support per Chat angeschrieben. Ghosted.
4.8. 2025 16:13
Email was mit der Bestellung ist blieb unbeantwortet/Ghosted.
7.8. 2025 16:26
Hatte den Chat seit dem 2.8. offen gelassen, Antwort vom Support.
ETA wurde auf KW 33-34 (11.08 - 24.08.) geschätzt.
Mir wurde die Titanium Version angeboten die in "dieser Woche" noch verschickt werden könnte. Nach Überlegung habe ich dies abgelehnt.
ETA wurde während des Gesprächs auf KW 34-35 (18.08. - 31.08.) verschoben.
Ich habe eine Deadline für den 29.8. gesetzt sonst würde ich mein Geld gerne wieder haben.
25.8. 2025 6:46
Support per chat angeschrieben.
Ghosted.
26.8. 2025 11:26
Response: Stühle sind in Arbeit, soll vor dem Wochenende Versand werden. Rückmeldung versprochen.
29.8. 2025 15:46
Erneute Nachfrage, Wochenende war vorbei, keine Rückmeldung bekommen.
Stuhl ist in QA und soll Montag, 1.9. Versand werden.
1.9.2025 16:59
Nachfrage, da weder Feedback noch Updates noch Versandbestätigung.
Stuhl hat QA verlassen und wurde bei DHL angekündigt.
2.9. 2025, 16:17
Am "02.09.25, 16:17" kam eine "Versandbestätigung" mit Tracking Code per Mail (nach mehrfachem nachfragen im Chat-Support was mit meiner Bestellung ist), welche sich seitdem im Zustand "Shipment not yet received or processed" befindet.
5.9. 2025, 10:00
Weitere Nachfrage an den Chat-Support wann die Ware an das Lieferunternehmen übergeben wird,
5.9. 2025, 16:56
Antwort vom Chat.
Die Ware wurde "diesen morgen" an das Lieferunternehmen übergeben. Status weiterhin "Shipment not yet received or processed".
Soll sich heute Abend updaten / sobald die Ware im Depot eintrifft.
5.9. 2025, 17:56
Der Status ist jetzt "Processed at the sorting center"
8.9. 2025
Habe das gewünschte Lieferdatum auf den 11.9.2025 gesetzt, wegen Terminen.
11.9.2025 14:33
Stuhl ist angekommen.
Verpackung: in takt
Stuhl: wie brand neu
Was fehlt: Rückenstütze, Kopfstütze
Nach kurzem Gespräch mit dem Support werden beide fehlenden teile werden nachgeliefert.
16.9.2025 15:27
Fehlende teile sind angekommen und installiert.
Die beiliegende Anleitung für die Kopfstütze war einfach + es gab ein gutes erklärvideo vom Hersteller.
ENDE DER GESCHICHTE / END OF STORY
8. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
Dear M,
Our sincere apologies for our late replies.
I see my colleague has resolved your issue regarding the communication.
Great to hear you received the chair in new condition!
Thanks a lot.
trouble with shipping fee
I tried to order the Herman Miller Aeron. On the website there was an advertisement for free shipping. I tried to redeem the discount code for free shipping but my order was placed with a 49,00 € charge for shipping.
Update: I am now in contact with the team at RefurbishedMiller and they are trying to help me. I will update again as soon as I can confirm that they found a solution for my problem.
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
Dear Benedikt,
I understand that my colleague has resolved the shipping issue.
The Aeron has been delivered on 10-10; We hope you're happy with it!
Have a nice day.
Excellent service and top quality chair
I purchased a Herman Miller Aeron chair and I’m really satisfied. Although there was a small delay at the beginning, customer service was always responsive and transparent: they updated me on the order status and quickly solved the situation.
The chair arrived in perfect condition, well-packaged and with evident quality control. The product feels like new — solid, comfortable, and exactly what I expected from a brand of this level.
I highly recommend Refurbished Miller to anyone looking for top-quality products with attentive customer service. Reliable and positive experience!
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
Thank you so much for your kind review! I'm happy to see you're so enthoutiastic about your chair. we find it important that a refurbished chair that carries a name with a legacy will always meet it's expectations, and i'm happy to see we met your expectations!
We wish you all the best :-)
Regards,
Refurbishedmiller Customer Service
Sorted issues out
I returned my defective chair on July 22, and the company received it on July 24. Today is August 20, and I still haven’t received my refund. I’ve tried reaching out to support multiple times, but they don’t respond at all.
Update: it is sorted out, i appreciate the gift.
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
Thanks a lot for your 5 star review, that's much appreciated! :-)
Regards,
Refurbishedmiller.com
Completely unresponsive
Placed an order for an accessory headrest for my Aeron chair - advertised on the website with "2 - 5 business days" - on July 13. I received an order confirmation and invoice the same day. The invoice amount was taken off my credit card two days later on July 15. Since then, nothing. I tried contacting them by email 4 times since then. No response at all.
13. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
Dear Jens,
Our sincere apologies for the delay!
The headrest was delivered a while ago, and we hope you're happy with it.
If we can be of any further assistance, please let us know.
Very friendly customer service
Very friendly customer service.
Chair is just like new, amazing.
Will order again soon for my home office.
8. elokuuta 2025
Vastaus yritykseltä RefurbishedMiller
Thank you so much for your 5 star review!
We are happy to see you love your aeron remastered chair! I see more are on their way right now and are expected to be delivered shortly :-)
We wish you lots of enjoyment and comfort with your refurbished chairs and thank you for your trust!
Regards
Refurbishedmiller.com
Goede service en zeer nette refurbished
Bezorging per koerier was perfect, mooi indicatie van de aflevertijd per SMS ontvangen. Stoel zelf was "refurbished" maar van 1 meter afstand gewoon nieuw en mijn rug is mij nu al dankbaar. Super geholpen door de klantenservice bij de keuze voor deze steelcase stoel, helaas was de prachtige Oro Elios net buiten budget.
24. kesäkuuta 2025
Vastaus yritykseltä RefurbishedMiller
ontzettend bedankt voor de mooie review! Ik hoop dat de stoel nog steeds helemaal naar wens is!
Met vriendelijke groet,
Refurbishedmiller.com
Pas livré après 4 mois mais remboursé sans problème
J'ai fait une commande le 2 avril pour une Mirra 2 et je n'ai pas été livré dans les 4 mois qui ont suivi. J'ai eu plusieurs échanges avec le service client par chat (ils répondent en anglais par contre). Dès les premiers échanges ils m'ont fait des propositions mais je voulais un modèle en particulier ce qui a prolongé l'attente.
Après les 4 mois, j'ai demandé un remboursement qui a été fait dans les deux jours et ils m'ont même envoyé des petites choses pour s'excuser.
L'entreprise a été sérieuse même si ce devrait être plus clair sur le fait qu'ils peuvent mettre plus longtemps que les délais annoncés.
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
thank you very much for your review, even when we couldn't provide the chair you ordered. indeed the specific model that was promoted had some issues in availability. we try to offer good and fitting alternatives but we understand when you choose a certain model for a reason. We hope we get to see you again to provide you with a fitting chair!
Regards,
Refurbishedmiller.com
--
Merci beaucoup pour votre avis, même si nous n’avons pas pu fournir la chaise que vous aviez commandée. En effet, le modèle spécifique qui était proposé avait des problèmes de disponibilité. Nous essayons de proposer de bonnes alternatives adaptées, mais nous comprenons parfaitement que l’on choisit un modèle précis pour une raison. Nous espérons avoir l’occasion de vous revoir afin de vous fournir une chaise qui vous conviendra parfaitement !
Cordialement,
Refurbishedmiller.com
Extremely helpful and so friendly
Extremely helpful and so friendly! They responded quickly and made the whole experience smooth and easy. Really appreciated their kindness and professionalism.
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
thank you so much for your kind 5-star review! that's very much appreciated!
Happy to see that everything went smoothly and you received the right support.
We wish you all the best with your beautiful Herman Miller Aeron chair!
Regards,
Refurbishedmiller Customer service
I ordered today a Herman Miller Mirra
I ordered today a Herman Miller Mirra.
To be honest, I was not sure about all the features I wanted to add to my chair, but Bram, from the customer service, gave me the best possible assistance. He took so much time to guide me, not trying to sell useless stuff, only what was needed.
I could not be more happy than what I am currently ! Thanks again, I 100% recommend this website if you are looking for a Herman miller chair
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RefurbishedMiller
thank you so much for your kind 5-star review! We very much appreciate it!
i will forward your kind words to Bram, and i'm happy to see that you are happy with the process and the chair :)
We wish you all the best with your beautiful Herman Miller Mirra!
Regards,
Refurbishedmiller Customer service
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