Nurse Rhoby conducted our online test in the most professional yet friendly manner. She talked us through the process, helping us to overcome technical problems like unmuting the sound. She also staye... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Having bought the kit we had no idea what to do with it. There needs to be full instruction in the box!! However we rang pronetics who talked us through the whole process beginning to end. Then we wer... Näytä lisää
Yritys on vastannut
Our observed LFT's were arranged 2 weeks previously. Despite reservations and concerns the customer service was extremly helpful each time I called. On the day Vincent guided us through, he was punc... Näytä lisää
Yritys on vastannut
Kristian was very helpful and did not rush us. Being techno novices Kristian was very patient with us. Explained everything thoroughly step by step. We were made to be very relaxed by the whole experi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Project Screen by Prenetics
Yrityksen kirjoittama
Project Screen by Prenetics is a world leader in COVID-19 testing. Each day we help Britain get a step closer to normal, everyday life. We offer a range of gold-standard, UK Government approved Covid-19 tests and services, including the UK's mandatory Green Day 2 Arrivals PCR Tests, Amber Days 2 & 8 Arrivals PCR Tests, Test to Release PCR Tests, Fit to Fly PCR Tests, General PCR Tests, and Lateral Flow Antigen Test Kits.
Choose between ordering one of our home Covid-19 test kits or visiting one of our innovative Test Pods at 20 locations in the UK.
Home Covid-19 Test Kits are shipped via Royal Mail Special Guarantee and include a free Royal Mail Tracked 24 return envelope. Please note: Royal Mail's business days are Monday to Friday - please consider this when placing your order or returning your sample to the laboratory. Tests taken at our Test Pods in England are couriered daily to our laboratory at 4pm. Learn more about our delivery & return details here: https://www.projectscreen.co.uk/delivery-returns/
Once we have received samples at our laboratory, results will be delivered online within 24 hours. You will be notified by email when your results are ready.
Choose between ordering one of our home Covid-19 test kits or visiting one of our innovative Test Pods at 20 locations in the UK.
Home Covid-19 Test Kits are shipped via Royal Mail Special Guarantee and include a free Royal Mail Tracked 24 return envelope. Please note: Royal Mail's business days are Monday to Friday - please consider this when placing your order or returning your sample to the laboratory. Tests taken at our Test Pods in England are couriered daily to our laboratory at 4pm. Learn more about our delivery & return details here: https://www.projectscreen.co.uk/delivery-returns/
Once we have received samples at our laboratory, results will be delivered online within 24 hours. You will be notified by email when your results are ready.
Yhteystiedot
Unit 2, Orpington Business Park, Faraday Way, BR5 3AA, Orpington, Yhdistynyt kuningaskunta
- care@projectscreen.co.uk
- projectscreen.co.uk
4,4
Erinomainen
19 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Exactly as it says on the tin!! 10/10
Exactly as it says on the tin! Excellent service
8. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Greetings,
Thank you for taking your time to share your positive feedback.
We try our best to ensure that we make the testing process very convenient for every customer.
We appreciate and value you.
Please feel free to reach out should you require any assistance.
Stay safe.
Needed to do a LFT test prior to…
Needed to do a LFT test prior to boarding a cruise but we were 3days in a different location prior so ordered the online tests. Arrived in good time with clear instructions to create a profile. Which we did in UK.
On the day of the face to face test via zoom it was a nightmare trying to login. The nurse observer was extremely patient and calming. She dealt with the situation and we ended creating a new profile for both of us repeating all the information we did in UK. It was a very stressful experience but the nurse observer was very calming and professional
7. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Greetings,
I would like to firstly apologize for the frustration this has all put you through. This is not what we as Prenetics stand for and we wish to deliver satisfactory service to each and every customer of ours.
Thank you for your feedback, it is very much appreciated.
Take care.
Amazing customer service
Big shout out to Tshego who solved my problem over the phone with such reassurance. Problem sorted really efficiently. Would definite use this service again. Thank you
6. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Jo,
Thank you for choosing Prenetics!
Getting positive feedback from the people we serve is always a joy.
We are delighted to know that we were able to create a very easy and fluent customer experience for you.
We wish to hear from you again in the near and distant future.
Stay safe!
Vastaus yritykseltä Project Screen by Prenetics
Hi Denis,
Thank you for choosing Prenetics!
Getting positive feedback from the people we serve is always a joy.
We are delighted to know that we were able to create a very easy and fluent customer experience for you.
We wish to hear from you again in the near and distant future.
Stay safe!
Good fast reliable service…
Good fast reliable service ....needed for an upcoming cruise and did not disappoint
6. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Carol,
We are thrilled to hear that you have had a rapid and easy experience with us. We strive in providing the best and quick service to our clients during these times.
Thank you for taking time and sharing your valuable and positive feedback. We appreciate you.
Please feel free to reach out to us in future should you require COVID testing.
Stay Blessed
Project Screen by Prenetics
Vastaus yritykseltä Project Screen by Prenetics
Good day,
Thank you for testing with Prenetics!
We are pleased to hear about your experience testing with us. We value and appreciate your feedback. We look forward to testing with you in future.
Best Wishes.
Prenetics!
Fantastic service
7. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Project Screen by Prenetics
Good day,
We are delighted to hear that you have had an excellent experience with us. Thank you for trusting us to fulfill your testing needs.
We appreciate and value you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
Vastaus yritykseltä Project Screen by Prenetics
Hi William,
Thank you for your feedback.
We are delighted to know that we were able to create a fast, easy and fluent customer experience for you.
Our customer centricity is centered on customer service excellence, making our services efficient for every customer and providing the best possible resolutions.
We wish to hear from you again in the near and distant future.
Please feel free to reach out to us, should you need a Covid test.
Stay safe!
Observed lateral flow test
Very helpful nurse who guided us through the lateral flow testing procedure.
5. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Suzanne,
We are thrilled to hear that you have had a rapid and easy experience with us. We strive in providing the best and quick service to our clients during these times.
Thank you for taking time and sharing your valuable and positive feedback. We appreciate you.
Please feel free to reach out to us in future should you require COVID testing.
Stay Blessed
Project Screen by Prenetics
A prompt and efficient service
A prompt and efficient service. The customer services staff were great to deal with and very helpful in setting up the process.
3. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Good day,
We are delighted to hear that you have had an excellent experience with us. Thank you for trusting us to fulfill your testing needs.
We appreciate and value you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
Vastaus yritykseltä Project Screen by Prenetics
Good day,
We are delighted to hear that you have had an excellent experience with us. Thank you for trusting us to fulfill your testing needs.
We appreciate and value you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
Super easy to order quick delivery
Super easy to order quick delivery. Easy to link into video call with clear instructions. Fast results. I'd highly recommend
15. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Elaine,
Thank you for your feedback.
We are delighted to know that we were able to create a very easy and fluent customer experience for you.
We wish to hear from you again in the near and distant future.
Please feel free to reach out to us, should you need assistance.
Stay safe!
Very helpful
2. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Good day Jane,
We are delighted to hear that you have had an excellent experience with us. Thank you for trusting us to fulfill your testing needs.
We appreciate and value you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
Overall the process worked
Overall the process worked and we received the test report required for our travel plans. The company helpline (both email and phone) was quick to respond and helpful.
The two key glitches were a problem with time zones selection when booking the supervised test appointment and a change to available test opening hours that was not notified and only discovered during a routine process query by phone. This could have caused real anxiety if we had not known and been unable to connect to the video supervision service from our overseas hotel prior to commencing our cruise. Ultimately the process worked which is the main thing.
1. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Greetings,
I would like to firstly apologize for the inconvenience this has all put you through. This is not what we as Prenetics stand for and we wish to deliver satisfactory service to each and every customer of ours.
Thank you for your feedback, it is very much appreciated as it will aid us greatly in improving our customer experience in regards to interacting with our system.
Best wishes!
Vastaus yritykseltä Project Screen by Prenetics
Hi Susan,
We are utterly grateful for the warm feedback.
We're committed to prioritizing a fluent customer experience for each of our clients. We view our service to you, much more than just another business transaction.
Thank you for your support and we hope to see you on our shores soon.
Stay safe!
Excellent service from start to finish
Excellent service from start to finish. Friendly and helpful. Quick results.
1. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Dear Debbie,
We are thrilled to hear that you have had an excellent testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for taking time and sharing your positive and valuable feedback. We appreciate you.
We look forward to working with you in the future should you require COVID testing.
Best Wishes
Project Screen by Prenetics
Great service and clear instructions
Great service and clear instructions
Test results within minutes
2. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Kevin,
We are thrilled to hear that you have had an excellent experience with us. Thank you for taking your time to share your positive feedback.
We appreciate and value you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
Super easy and clear
Super easy and clear, nurse Vincent was really helpful. Results within 3 hours even on a Saturday evening
1. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Seb,
We are thrilled to hear that you have had an excellent experience with us. Thank you for taking your time to share your positive feedback.
We appreciate and value you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
Excellent service.
1. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Linda,
Thank you for your feedback.
We are delighted to know that we were able to create a very easy and fluent customer experience for you.
We wish to hear from you again in the near and distant future.
Please feel free to reach out to us, should you need assistance.
Stay safe!
Pre Cruise Test
Nurse Rhoby conducted our online test in the most professional yet friendly manner. She talked us through the process, helping us to overcome technical problems like unmuting the sound. She also stayed online, from our point of view, to ensure we uploaded our results correctly.
1. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Dear Customer,
We are utterly grateful for your feedback.
We're committed to prioritizing a fluent customer experience for each of our clients. We view our service to you, much more than just another business transaction.
Thank you for your support and we hope to see you on our shores soon.
Stay safe!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.