Curate Health Arvostelua 17 177

Ordered on 4 of may,approved on 5 and still waiting for dispatch, 5 emails 3 WhatsApp massage confirmed it will be Friday, since then they stopped replying, avoid them completely they dont stick with their guidelines, if it happens to you request your money from bank and report them as scam and order a good and didn't received it,they need to learn the lesson ,there is a respond from them from my last post on Friday on 5 was my approval which it was Monday, 48 hours after is Thursday today is Sunday 10 of May,still didn't dispatch atleast dont humuliate yourself in truspilot people can read despite you(curate)

I thought the problems had been ironed out. I had a few orders dispatched really quickly. This month however isn't great. I ordered on 1st, I was approved the next day and that's it. I have heard nothing since. This isn't the service I expect I have been using Curate for 18 months. The order number is 433305 I have contacted customer service but I doubt I will get a reply until next week.

Terrible service so far and I haven’t even received my order yet, it’s not even been dispatched. I ordered over a week ago and their service is extremely slow in comparison to other weight loss prescribers. Over the past year I’ve used several, shopping around for the best deals each month so I have experienced excellent service but this company are not one I would recommend unfortunately. Slow to respond, urgent means wait another 2 days to them it seems. Then they tell lies and say they have tried to call when they actually haven’t tried to call at all. Absolutely awful. When I complained there was no genuine apology just some representative trying to shift the blame onto their customer rather than accept how slow they have been to respond. I couldn’t be more disappointed to be honest. Apparently if I cancel it will cost me £25! Disgusting!! AVOID this company!!

Really disappointed with Curate. I placed my order on Sunday (Order #433950), was approved quickly, but since then there’s been no dispatch update and barely any communication. I’ve used this service before and never had this issue, which makes it even more frustrating.

It’s disappointing to be left waiting with no clear update or anyone reaching out properly. I expected much better based on my previous experiences.

Curate somehow added a completely different address to my order which meant medication got sent to the wrong place. Almost 2 weeks of chasing and still no delivery. Curate contact form online takes a long time to get a reply to making it hard to know what’s going on and totally frustrating leaving me with the only option to maybe get a response by leaving this review

I am disappointed with Curate’s handling of my recent delivery (Order 429039).

This parcel contained Mounjaro, a temperature-sensitive medical product that clearly should not be returned to a depot under any circumstances. Despite this, the driver marked the delivery as “missed” and took it away, with a redelivery scheduled for the following day.

This is not a standard item. It requires proper storage, and there is now no clear assurance that it has been kept within the required temperature range. If this has not been handled correctly, the medication could be compromised and unsafe to use.

What makes this worse is the complete lack of proactive communication or reassurance about how the item is being stored. When dealing with medical supplies, this level of carelessness is unacceptable.

Customers should be able to trust that essential, temperature-controlled items are handled with appropriate care and urgency. Right now, I have no confidence that this has been done.

I expect full transparency and accountability, and I would strongly advise others to think twice before relying on this service for anything important or time-sensitive.

Ordered medication for my wife and I on the 17th April We have both changed our minds and have asked for a refund.Have sent emails and tried to ring them with no reply I buy this order online. You should get a 14 day cooling off period will not use this company again
curate Health 29 april

I placed my order on 14/4/26 my consultation appointment was 17/4/26. I was then informed I would be contacted by the pharmacy team later on. The pharmacy team contacted me on 20/04/26 which they approved my order. It’s now the 22/04/26 at the time of this review my pen has not been shipped. I won’t be ordering from curate again if this is the new service.

My medication did not arrive to me but the courier had taken a photo of it been accepted by someone and the door!! I called the courier they apologised gave me a code to report it to Curate!!
I called Curate spoke to Danielle who apologised, but she could check the couriers location of the van when it was delivered and the photo taken which she could see I think more clearly than the one sent to me.....the door , colour of the door etc and she checked Google maps and could advise that it looked as though it was delivered a couple of doors down from me. She apologised for the
inconvenience but suggested that if I could go to the house to see if they had taken it in. Sure enough it was correct and the medication was there. The neighbour took it in, thinking we were out. So thankfully got it. Danielle was really lovely to talk to and switched on to check where the courier DPD had parked and possibly delivered to. They are my neighbours.....
Danielle was really helpful, apologetic for the inconvenience the courier had caused and solved their mistake. Thank you .

Amazing service as always

Happy with the medication hopefully to get the target

I am now a size 16, rather than a size 20/22. So that makes me feel fabulous.
All my family and friends comment on how well I am looking. I am so happy to be losing weight without making myself ill from starving myself.
Curate consistently cost me less than all the other providers, not just the first order like most companies do as an incentive to join them, but with every order. They send out my orders quickly, and they come chilled every time in an insulated bag containing its own ice pack to ensure it stays chilled until I am ready to put it in my fridge.
I have been losing weight by eating healthily and my portion sizes are smaller these days because I feel fuller sooner and for longer..

Received my Dose on time. Thank you to Curate. Keep it up.

I have ordered from curate for 6 months and I find the service very good. I am kept updated on the status of my order and the delivery.

I would recommend Curate.

Very quick order confirmation and approval.
Fast delivery easy to re order
Faster than other suppliers
Will not switch to anyone else

Everything great apart from paying for next day delivery but not getting it next day

I've always had good service

Had my monjouro for the past 12 months plus and never had a problem and prices are always good or have discount codes won’t order from no where else

Generally been ok. I’ve had a couple instances in the past where delivery has taken a couple weeks and I’ve had to chase it up but the orders were always fulfilled.