Nurse Rhoby conducted our online test in the most professional yet friendly manner. She talked us through the process, helping us to overcome technical problems like unmuting the sound. She also staye... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Having bought the kit we had no idea what to do with it. There needs to be full instruction in the box!! However we rang pronetics who talked us through the whole process beginning to end. Then we wer... Näytä lisää
Yritys on vastannut
Our observed LFT's were arranged 2 weeks previously. Despite reservations and concerns the customer service was extremly helpful each time I called. On the day Vincent guided us through, he was punc... Näytä lisää
Yritys on vastannut
Kristian was very helpful and did not rush us. Being techno novices Kristian was very patient with us. Explained everything thoroughly step by step. We were made to be very relaxed by the whole experi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Project Screen by Prenetics
Yrityksen kirjoittama
Project Screen by Prenetics is a world leader in COVID-19 testing. Each day we help Britain get a step closer to normal, everyday life. We offer a range of gold-standard, UK Government approved Covid-19 tests and services, including the UK's mandatory Green Day 2 Arrivals PCR Tests, Amber Days 2 & 8 Arrivals PCR Tests, Test to Release PCR Tests, Fit to Fly PCR Tests, General PCR Tests, and Lateral Flow Antigen Test Kits.
Choose between ordering one of our home Covid-19 test kits or visiting one of our innovative Test Pods at 20 locations in the UK.
Home Covid-19 Test Kits are shipped via Royal Mail Special Guarantee and include a free Royal Mail Tracked 24 return envelope. Please note: Royal Mail's business days are Monday to Friday - please consider this when placing your order or returning your sample to the laboratory. Tests taken at our Test Pods in England are couriered daily to our laboratory at 4pm. Learn more about our delivery & return details here: https://www.projectscreen.co.uk/delivery-returns/
Once we have received samples at our laboratory, results will be delivered online within 24 hours. You will be notified by email when your results are ready.
Choose between ordering one of our home Covid-19 test kits or visiting one of our innovative Test Pods at 20 locations in the UK.
Home Covid-19 Test Kits are shipped via Royal Mail Special Guarantee and include a free Royal Mail Tracked 24 return envelope. Please note: Royal Mail's business days are Monday to Friday - please consider this when placing your order or returning your sample to the laboratory. Tests taken at our Test Pods in England are couriered daily to our laboratory at 4pm. Learn more about our delivery & return details here: https://www.projectscreen.co.uk/delivery-returns/
Once we have received samples at our laboratory, results will be delivered online within 24 hours. You will be notified by email when your results are ready.
Yhteystiedot
Unit 2, Orpington Business Park, Faraday Way, BR5 3AA, Orpington, Yhdistynyt kuningaskunta
- care@projectscreen.co.uk
- projectscreen.co.uk
4,4
Erinomainen
19 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
So helpful
Nurse Vincent was so polite and helpful as this was a new experience for both of us.
He talked us through the process in a very calm and professional manner
19. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Ann,
We are utterly grateful for your feedback.
We're committed to prioritizing a fluent customer experience for each of our clients. We view our service to you, much more than just another business transaction.
Thank you for your support and we hope to see you on our shores soon.
Stay safe!
Our observed LFT's
Our observed LFT's were arranged 2 weeks previously.
Despite reservations and concerns the customer service was extremly helpful each time I called.
On the day Vincent guided us through, he was punctual, friendly, informative, not rushed and patient. The whole thing went well, despite never having had to do such a thing on line before. The results were also communicated well.
19. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Tony,
We are happy that you received a wonderful service from our team. We try our best to ensure that we make the testing process very convenient for every customer.
With health
Project Screen by Prenetics.
Efficient & easy test procedure
Helpful nurse who explained everything in great detail. Was anxious about doing test over Zoom but worked out well. Thanks
19. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Mrs Karen,
We are happy that you received a wonderful service from our team. We try our best to ensure that we make the testing process very convenient for every customer.
With health
Project Screen by Prenetics.
Vastaus yritykseltä Project Screen by Prenetics
Hi Colin,
We are happy that you received a wonderful service from our team. We try our best to ensure that we make the testing process very convenient for every customer.
With health
Project Screen by Prenetics.
Excellent safe and reliable service…
Excellent safe and reliable service with a friendly face !
Thank you Zara
19. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Lyndsey,
Thank you for your feedback.
We are delighted to know that we were able to create a very easy and fluent customer experience for you.
We wish to hear from you again in the near and distant future.
Please feel free to reach out to us, should you need assistance.
Stay safe!
Vastaus yritykseltä Project Screen by Prenetics
Hi Susan,
Thank you for your feedback.
We are delighted to know that we were able to create a very easy and fluent customer experience for you.
We wish to hear from you again in the near and distant future.
Please feel free to reach out to us, should you need assistance.
Stay safe!
The whole process was very friendly
The whole process was very friendly, slick and professional. I was a bit stressed before hand but I was soon made to feel at ease.
18. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Greetings,
We are utterly grateful for your feedback.
We're committed to prioritizing a fluent customer experience for each of our clients. We view our service to you, much more than just another business transaction.
Thank you for your support and we hope to see you on our shores soon.
Stay safe!
Very patient nurse
18. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hello Customer,
Thank you for testing with Prenetics!
We are so happy to hear about your experience testing with us, We always strive to assist our clients in the best possible way.
We look forward to testing with you in future!
Best Wishes
Kristen, an amazing nurse.
Kristen, was delightful, knowledgeable and skilled. She made the experience as easy as possible.
Thanks!
18. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hello Customer,
Thank you for testing with Prenetics!
We are so happy to hear about your experience testing with us, We always strive to assist our clients in the best possible way.
We look forward to testing with you in future!
Best Wishes
very confusing with so many options
very confusing with so many options. All I wanted is what Celebrity required.
I followed the instructions that were in the kit but they did not direct me to the observed site.
18. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Dear Customer,
I would like to firstly apologize for the inconvenience and frustration this has all put you through. This is not what we as Prenetics stand for and we wish to deliver satisfactory service to each and every customer of ours.
Thank you for your feedback, it is very much appreciated as it will aid us greatly in improving our customer experience in regards to interacting with our system.
Stay safe.
Vastaus yritykseltä Project Screen by Prenetics
Hi Kate,
We are delighted to hear that you have had an excellent experience with us. Thank you for trusting us to fulfill your testing needs.
We appreciate the positive feedback.
Please feel free to reach out should you require COVID testing in the future.
Great service
We had great difficulty at first as it was our first time using zoom but the lady dealing with us was so kind and patient we managed to get everything sorted out. Thank you.
18. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Greetings,
Thank you for your feedback, it is very much appreciated as it will aid us greatly in improving our customer experience in regards to interacting with our system.
We are thrilled to hear that you have had an excellent experience with us. We strive in providing the best service for our clients.
Thank you for taking your time to share your positive and valuable feedback. We appreciate you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
Vastaus yritykseltä Project Screen by Prenetics
Hi Susan,
We are delighted to hear that you have had an excellent experience with us. Thank you for trusting us to fulfill your testing needs.
We appreciate the positive feedback.
Please feel free to reach out should you require COVID testing in the future.
Vastaus yritykseltä Project Screen by Prenetics
Hi Milli,
We are thrilled to hear that you have had an excellent experience with us. We strive in providing the best service for our clients.
Thank you for taking your time to share your positive and valuable feedback. We appreciate you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
Friendly efficient service
18. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Greetings,
We are utterly grateful for your feedback.
We're committed to prioritizing a fluent customer experience for each of our clients. We view our service to you, much more than just another business transaction.
Thank you for your support and we hope to see you on our shores soon.
Stay safe!
Prenetics and fit to travel Covid Tests
I've used Prenetics for my Covid testing since 2021. They have always delivered the kits on time and been easy to deal with. The latest test was an observed one and it was a first. Everything was explained step by step and thank goodness the results came back promptly and negative. Make sure you have everything you need to hand and that the photo of the test you submit is really clear, then the whole thing is really straight forward.
19. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Good day,
Thank you for your feedback.
We are delighted to know that we were able to create a very easy and fluent customer experience for you.
Our customer centricity is centered on customer service excellence, making our services efficient for every customer and providing the best possible resolutions.
We wish to hear from you again in the near and distant future.
Please feel free to reach out to us, should you need a Covid test.
Stay safe!
Vastaus yritykseltä Project Screen by Prenetics
Greetings,
We are delighted to hear that you have had an excellent testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for taking time and sharing your positive feedback.
We truly are grateful that you chose us to fulfill your testing needs.
Please feel free to reach out to us should you require COVID testing in future.
Vastaus yritykseltä Project Screen by Prenetics
Hi Gary,
We are delighted to hear that you have had a useful, rapid and excellent testing journey with us. We strive in providing the best and quick service to our clients during these times.
We appreciate and value your positive feedback.
Please feel free to reach out to us should you require COVID testing in future.
Best Wishes
Very helpful and friendly
I found Joseph to be helpful and friendly. You do not have to wait to long before the phone is answered, if you do they take the time to ring you back. Joseph also made some enquiries for me and emailed them to me, which I appreciated. I would be happy, to recommend this company.
17. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Project Screen by Prenetics
Hi Ms Camilla,
We are delighted to hear that you have had an excellent testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for taking time and sharing your positive feedback.
We truly are grateful that you chose us to fulfill your testing needs.
Please feel free to reach out to us should you require COVID testing in future.
Very organised and helpful at guiding…
Very organised and helpful at guiding you through the procedures.
12. lokakuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Good day,
We are delighted to hear that you have had an excellent experience with us. Thank you for trusting us to fulfill your testing needs.
We appreciate and value you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
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