Project EV Arvostelua 

Paul Kolawole was very helpful and patient in talking me through how to connect my charger to a new router. A very professional approach and manner.

Paul Kolawole Was really helpful, after an update my charger stopped charging. He was very quick to resolve the problem and I’m back to charging my car. Thanks Paul

Paul was really helpful and patient. He talked me through every step of the way and helped resolve the issue (that I had spent hours trying and failing to do!) The only wait was the hold queue, but the help received was worth it. Thank you

Got through to the help desk eventually ( hence 4nit 5 stars)
Sam there was excellent, gave me all the information at a speed to suit me, and was there with all the answers to get my charger working. He is a top guy!

Over 5 years later and they're more than happy to help. Can't recommend the team high enough!

Extremely helpful & sorted the issue

Great service! Polite, knowledgeable, understanding and most of all, easily solved my issue. Thanks

Excellent call handling and customer service. The agent was polite, professional, and knowledgeable throughout the call. They listened carefully, understood the issue with the car charger, and provided clear and helpful information. The call was handled efficiently, and I was very satisfied with the support provided.

I called Uways on the helpline because my Apex charger was not connecting with my iPhone. The unit was installed 3 months ago pending the arrival of my first EV in 3 weeks’ time. Having taken the serial number of my unit he quickly identified the problem and patiently talked me through the various stages to open the iPhone connection via WIFI. He then carefully explained how I should use the unit in practice. I have been very impressed by his expertise, professionalism and consideration.

John Bone from Project EV responded to my emails quickly when I had an issue with my overnight charging cancelling in the night. They managed to update and fix the charger quickly and remotely without much required from myself!

I saw so many reviews appear to be praising the technical support of Project EV charger but I somehow cannot agree to the general consensus. The app itself is extremely intuitive, no instructions whatsoever, maybe I would blame the installer not letting me know which app to use or where to get help on how to use the different functionality. So my initial feedback of the handover was poor and let alone the app is not ideal. I have several faults on the schedule charging and have been told on 2 occasions something has been done at the back end and try the schedule again. Guess what, both situations turned out to have no changes and the schedule charging failed to start. The email to use for technical problem also has random people replying them and one of the reply was asking me to refer back to the installer if the CT clamp was installed properly, the reply also asks several questions that referring to the car model...maybe it could be related but my question was why the eco+ mode would turn into eco mode on its own without my instructions. To me that is a fault on the software rather than the car model,nif the car model could change the mode of charging I would be very sceptical of the security of the charger and what else could have happened if control from outside the EV charger could impose on the charging mode in the EV charger. All in all, asked a refund from the installer and I would not recommend anyone getting this EV and let alone the functionality of the app requires manual override if you got the app on schedule charging and want to benefit the summer daylight overcapacity from the solar panel, counterintuitive to the very reason why anyone would want solar but turn this into a full time job.

Great customer service, as always. Uways, the adviser, gave very clear advice, instructions and support.

I had a new ProjectEV charger but it wasn't connecting to my phone properly. I spoke with Jaida-Leigh at ProjectEV and she was super helpful over the phone and guided me step by step to fix the problem. She waited on the phone until the charger was working and also agreed to process the request for fob as it wasn't provided by the installation team.

Tried to charge car at Deeside holiday park and RFID card would not work (Electroverse card use on many public chargers), tried to use with project ev app but wanted a min credit added so didn’t bother.

Update 13/8/26
Phone call from project ev apologising for inconvenience and credit added to account- so overall good resolution

My new charger had been linked to the installer email Paul recognised this and rectified the issue within minutes. Thank you

Lewis Woollett solved my issues with exceptional efficiency. Very impressive service.

After arguing with an AI chatbot for several days (only reason it’s not 5*) my issue was escalated to a human and he booked an engineer to come to my house.

Kevin was brilliant, really helpful, pleasant and polite. Ended up swapping the charger for a new one as it had a firmware problem but all done really swiftly and without any issues and made sure I knew what I was doing before he left. Who knew that EV chargers weren’t just plug and play!

Uways Subhani
amazing chap came to my aid today. great organisation with this man at the helm. a credit to your company
well done on sorting out our problem
all the best Lee
owner of : L T Electrical Services

Grateful thanks to Lewis Woollett. After trying unsuccessfully to reconnect our EV charger by ourselves, we decided to call for help. Lewis was so patient and helpful. There was never any rushing. At no point were we made to feel silly or incompetent. Excellent customer service. Thanks so much Lewis.

EV charger has been working well but one of the settings wasn’t quite right. Phones the support line and Samuel helped me out quickly and effectively. Always had good customer support from Project EV which reallly makes a difference.