Project EV Arvostelua 

I have a Project EV charger at home and call the support centre for help with some issues we were having with it. I spoke to Jacques and he was absolutely brilliant. He was very woman friendly, called me back directly when my phone signal dropped so I didn’t have to wait in the queue again, and diligently worked through remedial actions to solve the problem quickly and without additional cost required but also explained Watson some further options may be in future if needed. He was very knowledgeable and helpful and provided me with a great experience of customer service from Project EV. Thank you Jacques

1) Reported a non-functioning two month old APEX charger (5 year warranty) on Sep 16, was told I had to verify that the charger is receiving power before they would send an engineer.
2) Paid £125 for an electrician to verify the power supply on Sep 17, forwarded the report. Assumed I would be refunded the £125 as the report indicated that the problem was with the charger. Was told that this was not their policy.
3) Was told on Sep 22 that the engineer visit would be on October 20, over a month since I had first reported the faulty charger. I expressed dissatisfaction with this arrangement but reluctantly accepted it.
4) After several email back and forths they agreed on Sep 24 to refund the £125 for the electrician report. At time of writing (Oct 8) I have still not received this despite several chases.
5) I have today (Oct 8) been told that my engineer visit scheduled for Oct 20 has been postponed to Oct 26.

Even assuming I do eventually receive the £125 refund for the electrician report, this faulty almost brand new charger has already cost me hundreds of £ in public charging costs over and above what I would be paying to charge my family’s two EVs at home. This whole episode is continuing to be extremely stressful and costly, and I still don’t even know at this point whether it will be resolved on October 26.

Update Oct 22 - I did eventually get the electrician charge refunded after repeat chasing, and the charger was replaced by a very efficient and helpful engineer on Oct 13. So all resolved in the end but it was a very stressful and costly (in terms of having to pay for public charging for two EVs for a month) experience.

Alex Sexton was a pleasure to talk too, really helpful, really nice, i wouldn't want to talk to anyone else. He resolved my solution easy and fast and spoke me through everything just an all round nice guy!!

I have already reviewed this company and call handler but felt I had to do it again. Alex Sexton has been extremely helpful and patient whilst we worked through a complex issue with my home EV charger.
We have managed to solve it now and all is well.
I cannot speak highly enough of the customer service from the Project EV team.

Fantastic support and issue resolved whilst on the call!

I would like to sing the praises of project ev support help.
Being older ( 67 ) and not so technically minded I was apprehensive phoning tech support.
But Jacque khan thankfully put my fears to rest.he was warm, friendly and very patient and quickly sorted my charger problems, well done young man.

Project EV's customer service agent Alex went above and beyond to update my Project EV charger so it would work properly on my new Octopus Intelligent Go tariff. My unit needed a firmware update, which was applied really quickly and Alex called me to let me know what he'd done. He checked the remaining settings while on the phone and talked me through using the Intelligent Go charging. Fantastic service.

Just phoned Project EV as my charger wasn’t connecting to my new WiFi network. Spoke to Jacque and in no time at all Jacque had my charger up and running. It was obvious to me that Jacque was very knowledgeable and extremely polite to talk to . The call was a good experience. Well done Jacque and Project EV👏👏👏

The customer service feller was fantastic. Couldn’t have been more helpful. He gets 10 out of 10.

However, as an installer I have to say that the variety of apps the company uses is confusing, the products are hard to set up for the first time, online instructions are far from intuitive and to top it off the products are also hard to test.

The review is only a 4 star due to the quality of the customer service, otherwise it would be a 1 or 2 star.

Helpful, friendly… fixed problem… brilliant

Amazing service from Alex at Project EV today after moving from Apple to Android and couldn't get the charger to play! Alex updated firmware on the charger and moved it across seamlessly 👌

Thank you sooo much!

Thank you Luke for helping me with my Project EV charger. My first experience and having a Project EV at home and Luke was so helpful

I recommend project EV

Thank you, Luke for being so kind and helpful. It's my experience owning an EV Charhe at home and calling in today for technical support, Luke has helped made my experience with my charge through the app a much more easier use.

I recommend Project EV 💯

I have had the occasional problem when my car hasn’t charged and the Project EV team have always solved it quickly. I didn’t have to wait on hold today and my issue was sorted out in 5minutes.

The costumer service was great and patient to help me with the set up of the charger

Call with Jacque Khan for assistance setting up charging point.

Very patient and showed clear communication/instructions to help me register and set-up correctly.

I was completely in the dark about getting set up with my ev charger but the customer service chap was excellent, guided me through step by step until I was all set.

Brilliant service from John, been trying to sort out my EV charger for ages and getting nowhere until John finally resolved the issue, was very patient and so so helpful!

It's a very basic charger and app, it just does what it says on the tin and charges the car quicker than a 3 pin plug charger. However the app is kind of pointless as you just plug the charger into the car and it charges, I don't see what the app brings to the party. It doesn't tell you anything about how much the charge cost, and doesn't have the function where you can set it to charge in the early hours so that it is cheaper.

Like I say it does work, but everything is just very basic.