Prestige Student Living Arvostelua 

Because i booked the room and pay the first month rent and deposit but dont get the room because the manager she didn't know about the policies and gave the wrong information to us and even after 1 month im not getting my refund yet !!

Amazing experience. Have had no problems whatsoever, I have been told by a few friends that there has been problems in their rooms but were fixed within an instant. I would highly recommend for student to stay at The Place. Overall I give it a 10/10

Onyx is the perfect accommodation for students. The location is very good, and all amenities required can be found nearby.

Been an excellent experience so far, and definitely deserve their high ranking

The WiFi connection is not strong, get to struggle to use the WiFi as the connection is slow and signal strength is not strong

Appalling experience with this company / wearehomesforstudents. My daughter paid a holding deposit in early June and visited the property in Reading two
Days later. The property was fine but not suitable for her needs and as per the terms she cancelled the booking. She was informed that her deposit would be returned straight away. On checking the terms and conditions this could take upto 28’days which was fine. 3 months later and after dozens of phone calls and emails we still have not had the deposit returned . We have followed the complaint process and despite promises of call backs, updates etc the deposit and a response to the complaint remains outstanding . Further correspondence has been ignored . The worst customer experience I have ever experienced in my life and on this experience , we are extremely glad that my daughter didn’t move in. Be warned if considering using this company for student accommodation.

Poor Communication and Lack of Response

Before you secure a place with Prestige Student Living, you might receive swift responses—but don’t expect the same once you’re a tenant. My experience has been marked by zero communication from them when it mattered most!!!!

I’m moving out soon from Tribu Kingston and have found a new place to live. As part of my tenant referencing process, I needed Prestige Student Living to complete a landlord reference. However, despite reaching out multiple times via email and phone over the past three weeks, I have received no response or confirmation from their team. Even the tenant referencing company, HomeLet, contacted them without success.

I’m really disappointed by the lack of communication and urgency on such a critical matter. I trusted that this process would be handled promptly, but instead, the experience has been frustrating and stressful. All my other information has been successfully processed, but without this reference, I cannot secure my new place and risk losing my holding deposit, which could leave me without a place to live.

Please beware if personal security is of importance to you. My daughter is a student and took over a lease from another student who was moving out at Gateway apartments in Edinburgh so was only staying there for 6 weeks as was working over the summer in Edinburgh. She was advised check out time was 10 am 24/8/24. However arriving back from work at 2.45am that day found her key fob wouldn’t work and was therefore locked out the building. She called the emergency number who advised her key fob had been disabled at midnight and would need to pay £54 to call out security to let her in and could take up to 2 hours even though she was a lone female stranded outside in the middle of the night through no fault of her own! She agreed to this as had no other choice and ”security” took 2.5 hours to arrive so she did not gain access to her room until 5.15am! Fortunately the door to reception which is normally opened by the same key fob was broken/unlocked so was able to shelter from the elements but this was only by luck. Having had experience of student accommodation in other cities I found this level of service to be extremely poor.

Be very careful of these slick ‘landlords’- my son got a better Uni placement after his grade results - which just happens to be the week after the cancellation period for the accommodation- now we are stuck with a years rent for somewhere his doesn’t need, as now no cancellation is accepted.
Also now they have empty rooms that they have discounted to try and shift - they know how to play unknowing freshers !!

It the hours of induction, as an international I have a late flight which means that I will get in Edinburgh late at night and I will not be able to get to my place within the hours that you have allocated.

Good service but too expensive. They don't know proper English. They announce on website from £95/w and charge £129/w. Are you stupid? OR are you thinking you are fooling poor student? Just because they come back to you does not mean you charge them as you wish when they are asking something around £95/w. They are students not working individuals. Please use price range and not from £95 to £129. Calculate yourself and see the difference? Fooling poor students

My rental deposit has not been refunded as usual,It's been a month now,where is my deposit??????pleaseε(┬┬﹏┬┬)

I found that it usually took about 2-5 days to get the answer from your email since I sent one to you. It would be a little annoyed when I have some urgent problems to ask, especially for students currently outside the UK. However, the staff is kind and patient to introduce everything about the apartment.

Prime Location in the City centre. Well maintained infrastructure. Comfortable ambience of the room.

Worst place ever. Absolutely fraudulent company.

The building was great for about the first 4 to 6 months. Somewhere after or towards the end of the 2nd semester hygiene standards dropped significantly. The communal places weren’t being cleaned as often—especially the dining room. There’s also the issue which has persisted since I came to Silkmill: the treadmills. I was really excited about the prospect of an indoor gym but having the most important equipment be the only one which hasn’t worked since I lived here is quite upsetting. There’s always “someone coming to fix it”, but it never ends up happening.

The Internet Speed need to be IMPROVED. We need a bigger curtain and a better kitchen hood. All in all, the living experience is good.

They were really helpful and accommodating, I needed to find a room in student accommodation for my placement year but I needed to move in early in July which was a lot harder to figure out but prestige student living, Hannah court was amazing and found a way for me to book the place I wanted, the room I wanted and the move in date that I needed all easily and seamlessly! They made a more difficult and stressful situation incredibly easy.

The staff.. everyone around just made me feel like I’m in my home country. They treat each other like they are family even tho they are all from different countries.