Prestige Cars Kent Arvostelua 

When looking for a new car I do find it daunting, but when me and my husband came in Connor was very helpful, not pushy with us and very insightful. We will be back to buy in the near future

Enjoyable experience looking at cars at the weekend with my partner. Connor was professional and very insightful throughout our experience. High quality customer service.

Connor gave great customer service to us whilst looking for our new car

For his first month Luca was spot on with his service and knowledge. He made the experience of buying a car easy and straight forward.

Had Sam talk me through the process and show me around the vehicle, very informative and thorough, would recommend.

Connor was great and a real help in deciding which car to go for, top top service!

I chose Prestige Cars Kent partly because of their strong Trustpilot rating, but my experience was extremely poor.

Communication throughout the purchase was disorganised and inconsistent.

I was left waiting for hours (4) on collection day, received conflicting information (lies) from different members of staff about the whereabouts of the car (always saying "it will be here in 5/10/20 mins", offering no apologies in the meantime) who were coming up with different excuses, and the handover itself felt rushed and poorly managed.

I was also promised important documentation relating to the vehicle, which was not provided as agreed (when I finally got the car at 8pm they made an excuse I'll receive the documentation the next day because the relevant team had left).

When I later raised a concern about the car’s service history and manufacturer warranty, getting a clear answer was unnecessarily difficult and have not yet received it (I chased more than 10 times on this). Calls were promised and never returned.

In the end, I had to verify key information myself rather than rely on the dealership.

The car itself is fine (for now). My issue is with the dealership: poor communication, incompetence, lack of ownership, complete lack of professionalism, missed promises, and an overall level of service far below what I expected from a business with such a high Trustpilot score.

This is by far the worst experience I've ever had with any kind of consumer facing business, shocking level of incompetence at every stage of the process - that's why I bothered creating a Trustpilot account to let prospective buyers know.

Great experience. Ivan was excellent.

We recently test drove a car with Ivan. He was really nice to deal with and very helpful. We didn’t buy the car on this occasion, but when we go back we will be requesting we book with him again

Great experience with prestige and with Ivan. They held the car for me for way longer than expected die to delays selling my old car, but when I was ready, the car was delivered 48 hours later.

I will like to thank CONNOR for all this help with purchasing our new car, even having the greatest patience and politeness with my phone being a nightmare keep dying etc.. we still managed to get everything in order and still drive away with our desired car which was perfect any couldnt of asked for anything more, we would like to Thankyou highly as well as everyone else from start to finish the process couldnt have been any smoother would 100% recommend an have already done so due to the outstanding treatment attitude an professionalism from everyone involved making a smooth process couldnt of asked for anything more. 100% recommend

I had a really good experience with prestige cars and would definitely use them again.. Connor helped to make the process easier.

From the very first minute I was made so welcome
The experience of buying a car from Ivan my dealer was superb with information and answers I needed
His care and attention was a welcome change from past experiences from dealerships
Great service from start to finish from Ivan and the young lady who dealt with all the paperwork
Thank you
Highly recommend this place
Thank you Roy

I recently spoke to Jack and as a woman you can’t be too careful with mechanics and he made me feel comfortable and informed me of things I didn’t realise would come up. I’d recommend him.

James K was really helpful and very straight forward.

Great experience all round- Sam Purdy was very helpful and thorough. We were looked after really well. Shah was really helpful as well.

Jess was so lovely and also really took her time with explaining everything and sis her best to get me the best price. Customer service has been 10/10 thank you

We were kept waiting for almost 30 minutes as the adviser we were due to see had been held up. That was frustrating, but this review follows our dealings with Sam who was excellent. Very efficient, very professional and explained things clearly. He was a pleasure to deal with.

Smooth transaction made all the easier by James Kay.
Keep up the good work
Many thanks