I had a great experience a few weeks ago and secured the car I’ve been looking for for ages. Jess in particular was really helpful, informative and friendly. She made sure everything was in place... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
⭐⭐⭐⭐⭐ Absolutely brilliant service from Jack! I’ve just bought a car from him and couldn’t be happier with the whole experience. Jack was friendly, helpful and made everything really straightforwar... Näytä lisää
Yritys on vastannut
We were helped by Luca while looking at a couple different cars that we had been interested in. They were quite different values and at no point was he pushing the higher value car on us. He was hones... Näytä lisää
Yritys on vastannut
was so quick and easy to go through my credit checks an acceptance , the people at prestige was so helpful and friendly any thing I was worried about they was so helpful would definitely recommend! Th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
View the used cars, parts and servicing available from Prestige Cars Kent in Bromley, Kent.
Yhteystiedot
Hewitts Road, BR6 7QR, Orpington, Yhdistynyt kuningaskunta
- 01689 660 385
- prestigecarskent.co.uk
4,5
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer Service?
Waited 45 minutes past my scheduled appointment to be seen having paid the £99 holding fee. Paid a £500 deposit after seeing the car and arranged a collection date. Called to rearrange the collection date which seemed no issue, only to call the day before to confirm and found that nobody had a clue what was going on.
I was repeatedly promised callbacks that never came. Eventually I was told there was an issue with the car’s engine the night before collection day which I’m unsure as to how it passed their “175 point check.” I was assured I’d receive an update about the car the following day - again, nothing. Emails ignored. Calls ignored. When I finally managed to make contact, I was told they had tried to contact me when they hadn’t.
The deposit was refunded quickly which is the only positive I can give them.
Shocking communication, organisation and a complete waste of time.
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
We would like the opportunity to discuss the circumstances surrounding your vehicle purchase and appointment in more detail.
Unfortunately, based on the username provided with the review, we have been unable to identify and confirm your details within our dealer management system. We would therefore ask that you contact our Customer Care team at customercare@prestigecarskent.co.uk so we can locate your records and discuss the matter with you directly.
I went to view an Alfa Romeo Stelvio at…
I went to view an Alfa Romeo Stelvio at Presitge Cars and had the pleasure of meeting with Jack.
Jack was absolutely brilliant! He was very friendly and informative. I would highly recommend!
12. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience viewing the Alfa Romeo and that Jack was friendly, informative and brilliant throughout your visit. We really appreciate your recommendation and will be sure to pass your lovely feedback on to Jack!
Just been with Jack W who took me on a…
Just been with Jack W who took me on a test drive. Very relaxed, not over selling. I liked the car but unfortunately I can get the same car at another dealer for less. Jack was straight with me explaining why he couldn’t discount and match the other price.
We both shook hands and wished each other well.
I’ll definitely go back to Prestige Cars when in the market again.
12. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Thank you for such a fantastic and honest review! We’re delighted to hear that Jack W provided a relaxed, professional experience and was open and straightforward throughout. We really appreciate you giving Prestige Cars the opportunity, and we’re pleased to hear you’d consider coming back to us in the future. We look forward to welcoming you again!
Polite courteous and professional and…
Polite courteous and professional and understanding thanks
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Thank you for your kind review! We’re pleased to hear you found our team polite, courteous, professional and understanding. We really appreciate your feedback and hope to see you again in the future!
Audi A4
Jess was absolutely amazing from start to finish, knowledgable and helpful with any questions or concerns I had when buying my new car. I would 100% recommend Prestige Cars and use them again in future.
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Thank you so much for your fantastic review! We’re delighted to hear that Jess was amazing from start to finish and was knowledgeable and helpful throughout your car-buying experience. We’ll be sure to pass your lovely feedback on to her. Thank you for recommending Prestige Cars, and we look forward to welcoming you back in the future!
Selling my car to Prestige Cars Kent…
Selling my car to Prestige Cars Kent was very easy and the team offered me a good price. Great work by Bill, Matt and Bailey. Cheers guys.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Thank you for your fantastic feedback! We’re happy to hear that selling your car to Prestige Cars Kent was such an easy and positive experience. It’s great to know that Bill, Matt and Bailey looked after you and helped make the process straightforward. We’ll be sure to pass on your kind words to the team. Thanks again, and all the best!
Absolutely shocking experience
Bought my car less than 6 months ago with the extended warranty. The car developed a fault which I brought in to be repaired by the service centre. They've had my car for more than a week, and after daily calls, they are still unable to tell me when it will be fixed. On top of that, they said a courtesy car isn't available for another month. No sense of urgency whatsoever even when I told them i live rurally and have multiple school runs to do. Absolutely shocking aftercare.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
I am sincerely sorry for the inconvenience caused and for any communication issues you have experienced throughout the process. We fully appreciate how frustrating it must be to have your vehicle with us for an extended period without receiving clear information regarding the progress of the repair, particularly given your personal circumstances and reliance on your vehicle.
As discussed during our conversation this morning, your concerns have now been escalated internally, and a member of our management team will be in contact with you to discuss your experience further and work towards a satisfactory resolution.
With regard to a courtesy vehicle, we are sorry that we have been unable to provide one sooner. As with all dealerships and workshops, courtesy vehicles are subject to availability, and unfortunately we cannot always guarantee immediate availability. We can, however, place you on our standby list and will contact you should a vehicle become available sooner.
Once again, I apologise for the inconvenience and frustration caused, and thank you for taking the time to speak with me this morning. We hope to address your concerns appropriately and improve your experience moving forward.
James was friendly and professional…
James was friendly and professional made it very easy to purchase a car he explained everything well.
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Thank you for your lovely feedback! We’re so pleased to hear that James was friendly, professional, and made the process of purchasing your car so easy. It’s great to know that he explained everything clearly and made the experience enjoyable. We’ll be sure to pass on your kind words to James. Enjoy your new car! 🚗
James was so helpful with everything…
James was so helpful with everything making it an amazing experience to purchase a car, it was smooth start to finish,
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Thank you so much for your fantastic feedback! We’re delighted to hear that James made your car-buying experience so smooth and enjoyable from start to finish. We’ll be sure to pass on your kind words to him. Enjoy your new car! 🚗
Great service from Matt sorting out a…
Great service from Matt sorting out a date for our MOT
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
We are pleased to hear that Matt has been very helpful and is helping with your MOT.
Good experience with Jack
Good experience with Jack, thanks
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Jack will be pleased to hear he made your experience a good one.
Joe was sweet made my experience easy…
Joe was sweet made my experience easy and straight forward nice1 Joe 👍🏻
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Joe will be thrilled to know his sweet and straightforward approach made your experience so easy! Thank you for sharing your feedback with us!
Very quick and easy sales purchase and…
Very quick and easy sales purchase and experience
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Our team will be delighted to hear that your sales purchase was so quick and straightforward! Thank you for sharing your positive feedback!
Matt from servicing …
Although I have not had a particular good experience with Prestige, my recent experience with Matt from the servicing department has been exceptional. He has gone above & beyond to help …… more than any other company I have dealt with. Due to ill health I am unable to communicate on the phone easily but Matt has used What’s App & responded immediately as though on a call & not left me waiting for hours as many do. His patience & diligence to sort the issues with my car were beyond my expectations. Matt I cannot thank you enough… you have no idea how much you have helped. Thank you
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Matt will be thrilled to know his patient communication and exceptional dedication made such a positive difference! Thank you for sharing your feedback!
Great experience
Picked up my Wife’s new car on Sunday and I must say the whole experience was seamless and very efficient.
Jess covered the demonstration and sale of the vehicle and was excellent throughout the process.
Erleta managed the collection and handover and was extremely helpful especially with the phone set up. Thanks to all the team.
30. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Jess and Erleta will be thrilled to hear they made the handover so efficient. We hope your wife loves driving her new vehicle. Thank you for choosing us!
Review regarding the Product
Review regarding the Product, I purchased about three weeks ago (Audi Q4 e-tron). I been told this car has been checked fully but within a day remote key battery run out. I did rapid charge on motorway and dashboard showed amber battery warning. I called the prestige car and they explained the process of repair and asked to contact Audi's Roadside Assistant. Audi team found out that car has coolant pump issue and needs new pump and associated parts. Prestige Cars management team called me to apologised for inconvenience as I have to kept my car for a repair.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
We are sorry for the inconvenience and frustration you have experienced following your purchase of the Audi Q4 e-tron, particularly having to leave the vehicle with Audi for repairs so shortly after purchasing it from us.
I have reviewed our records and can see that, following your purchase, the requested documentation was provided to you and that you also spoke with a member of our team regarding the concerns you had with the vehicle. However, I cannot see any further communication or follow-up recorded after this.
For clarity, all vehicles purchased from Prestige Cars Kent undergo our vehicle preparation process prior to sale. This is intended to ensure that vehicles meet our preparation standards before being offered for sale.
In view of the concerns you have raised regarding the vehicle and the checks and service carried out prior to your purchase, we will review the matter further internally. Once this review has been completed, a member of our management team will contact you directly to discuss the matter with you.
We apologise again for the inconvenience caused and appreciate you bringing your concerns to our attention.
We had a very smooth purchasing process…
We had a very smooth purchasing process - Thanks to Connor who was incredibly patient with us. He stayed late somedays to provide us with another opportunity to review and discuss the car we were interested in. He was very reassuring! Thank you again, Connor. I also wanted to give a shout out to the two ladies who help complete the paperwork ay the end. Good luck to the lady who just started her job at Prestige. Wonderful experience overall and we look forward to the continued service part.
23. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Thank you for sharing your feedback with us. We truly appreciate your kind words and are delighted you had such a positive experience!
Went to view two cars on short notice
Went to view two cars on short notice. The team booked me in quickly for that morning and Sam was brilliant at showing me round the models. Thank you Sam!
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
Thank you for taking the time to let us know about your visit. We are thrilled to hear that Sam and the rest of the team provided such a welcoming and prompt experience!
When looking for a new car I do find it…
When looking for a new car I do find it daunting, but when me and my husband came in Connor was very helpful, not pushy with us and very insightful. We will be back to buy in the near future
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
We are glad Connor made your visit comfortable and informative. We look forward to welcoming you both back!
Enjoyable experience looking at cars at…
Enjoyable experience looking at cars at the weekend with my partner. Connor was professional and very insightful throughout our experience. High quality customer service.
30. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Prestige Cars Kent
It is wonderful to hear that your weekend visit was such a positive one!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.