Prestige Cars Arvostelua 

555
•
TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Sorted me my car within literally a day of messaging after so many other companies failed! Best company ever if you’re looking for fast and efficient. Can’t thank them enough Anna especially who helpe... Näytä lisää

Saanut 5/5 tähteä

Recently purchased a vehicle from Prestige Cars. Everything from the get go was a smooth process, from placing a deposit on the website, to arranging the viewing and then purchasing the car.... Näytä lisää

Saanut 5/5 tähteä

Great range of cars and great customer service. I dealt with Connor who was very proactive and responsive in all communications. After purchase, I had a few minor issues with the car that Connor sorte... Näytä lisää

Saanut 5/5 tähteä

Had a great experience dealing with Charlie at Prestige Cars. He was always quick to get back to me, talked me through all the finance details and worked hard to get me the best deal possible.... Näytä lisää

Yrityksen tiedot

  1. Autorahoitus ja autolainaa

Yrityksen kirjoittama

"'Our mission is to transform the way people buy used cars in the UK by providing better selection, transparency, convenience and peace of mind in the market. Our aim is to make car buying no different to buying any other product online today, where consumers can simply and seamlessly purchase a used car entirely online and have it delivered to their door with a money back guarantee if they do not like the vehicle. We want to provide faith to all customers by friendly customer service and a unique personal car buying experience'"


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

555 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 35 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(555)

181 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Fantastic service.

I would like to thank Martin and the team, we recently bought my daughter’s first car and Martin couldn’t have been more help.
The car (Mazda MX5) is in great condition, Martin went the extra mile refurbishing the wheels and replacing the discs and pads all around.
Excellent service and would definitely use the garage again.
Thank you all.

10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

An amazing experience from start to…

An amazing experience from start to finish. Charlie was so helpful and provided excellent customer service throughout. Such a quick process and I was kept updated throughout. He sourced exactly what I was looking for. From initial enquiry to the drop off of the car, it was amazing. Highly recommend and truly a brilliant service.

2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Smooth from start to finish

Smooth from start to finish, no question left unanswered and always eager to help, got me a great deal on a great car! Highly recommend! Thanks to Dan and all the team at Prestige!

1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I bought a 2021 E-Coupe from Prestige…


I bought a 2021 E-Coupe from Prestige Cars in June last year. I used all of my savings and bought it with great excitement because it was like a dream car for me.

I did not test drive the car before buying it. The salesman, who I believe was called Charlie, was very reassuring and I trusted him. I only properly saw the car at the time of delivery, and at first everything seemed fine because I was so excited to own it.

However, after I got home, I started noticing several serious issues. The bonnet was misaligned with visible gaps, the paint was coming off, and all four wheel arches appeared to have been badly fitted and not secured properly. It looked as though the car had previously been in an accident and then poorly repaired, despite it not being recorded as any insurance category.

When I went back to Prestige Cars and raised these concerns, I was told that the car had been sold to me at a low price, as if that somehow justified the condition. After that, I sent multiple complaint emails, texts, and made phone calls, but I received little to no response. I also never received the V5 logbook and had to apply for one myself through the DVLA.

The car has major structural and cosmetic issues, and I now feel completely trapped. I had hoped to move on and buy a house, but when I tried to sell the car, I realised I could not get a fair value because of the condition it was sold to me in. I feel I was misled and sold a badly repaired vehicle without proper disclosure.

This situation has cost me a huge amount of money, stress, and time, and I honestly do not know where else to turn now.

2. kesäkuuta 2025
Oma-aloitteinen arvostelu
Prestige Cars-logo

Vastaus yritykseltä Prestige Cars

Hi,

We have reviewed this matter and the sale of this vehicle took place over a year ago. At the time of handover the vehicle was HPI clear, fully prepared, and collected in person following a full inspection which was signed and agreed.

We also have a photo from the point of collection next to the vehicle, where you appeared delighted with the car and the service provided. In addition, we carried out agreed personalised features and preparation work to ensure the vehicle was supplied exactly as requested.

The vehicle was sold at a competitive price for a new style E-Class Coupe, and we therefore find this review to be unfair given the time that has passed and the condition and agreement at the point of sale.

Any concerns regarding wear or damage mentioned over 15 months later would not have been visible or present at the time of delivery and were not raised at handover.

We would kindly ask that you reconsider this review

Kind Regards,

Prestige Cars GB

Saanut 1/5 tähteä

Terrible communication and disappointment

I Recently purchased a £30,000 car and it arrived in terrible condition. Items from previous owner including rubbish and no vallet. I have been asked to get quotes and fix this myself.
Car arrived with one key (damaged).
Visible marks on the exterior and scratched alloys that they claim must have happened on delivery.
Trying to resolve these issues and no one is getting back in touch, certainly not prestige.

1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Prestige Cars-logo

Vastaus yritykseltä Prestige Cars

Hi,

We’re sorry to hear about your experience.

If this relates to Prestige Cars GB, please contact your sales executive directly so we can look into this for you as quickly as possible and assist with resolving the issues you’ve raised.

Thank you.

Saanut 5/5 tähteä

Had a great experience with Sam

Had a great experience with Sam, the customer service was fantastic and was able to test drive the car - recommend to anyone looking buy. Car was really high quality - would purchase again!

31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Turn around instantly while you can

Let me start with if I could give this car dealership 0 ratings I would it’s run very unprofessional.
the owners are con artists and will manipulate you into thinking the car is perfect little do you know the car is barely road legal never any v5 present as you can see from all the bad reviews this dealership does not own any cars they are a middle man once they receive the money from a finance company to BUY YOUR CAR FOR YOU they do not care what the car looks like as long as it’s signed over into your hands everyone trust the reviews
I cannot scream this enough check there google reviews also.
do not buy from here !!!!

11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I would seriously AVOID this disgrace…

I would seriously AVOID this disgrace of a car dealership ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️

Enquired about a Mercedes glb on their website and was put onto Bradley via WhatsApp on the 18th march.
Rushed into putting the reservation deposit down to secure the vehicle which cost £249. And hit me straight away with signing a finance agreement to which I stupidly agreed.
A little after this I asked for the registration plate so I could check the insurance and find a quote ready to pick up Saturday the 28th. I was told the car had recently come off a private plate and was given the original reg plate for references, however when i checked only the private reg plate was coming up on the gov website and insurance companies. I questioned Bradley on this and he said to keep checking over the next few days to which I did.
After 5 days I checked on the gov website and no v5 had even been issued for the original plate to be put on so it was clear Bradley was lying about the private plate recently coming off.
I asked him if he had the logbook for the private reg at least so I could change over to my private after collection, to which he said no he doesn’t. I opted to cancel going ahead with the process of buying this car due to no logbook for a private plate and of course the original plate. Bradley argued this and said i can go to the post office when I collect the vehicle to apply for a v62. I stated Buying a 26 grand car why should I as a customer have to do this? I shut this down immediately and said I will not be taking the car whatsoever.
I the called the finance company and they said the dealership need to cancel the finance themselves to pay back the money to them and it’s now 2 weeks later and they have not paid the finance company back which means i am still tied into a finance agreement for a car I do not own. When I bought this up to Bradley he gave me an email for the finance and payments side of the company, to which I emailed them and they said they don’t deal with this and that Bradley himself deals with it. I tried to contact Bradley on WhatsApp and with no suprise I am being ignored.
I’ve been pushed from pillar to post with this company to have a finance agreement settled, they are scammers and are only interested in taking your money and completely wasting your time. I have never felt so stressed buying a car in my life.
And to add, this company like to use voice notes via WhatsApp maybe to cover up screenshots of their lies & ill salesmanship.
Please also check their tiktok page and watch how they boast about the commission and money they make, this is clearly from them robbing genuine people.

Prestige cars you should be ashamed of yourselves.

18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

DO NOT BUY FROM THIS COMPANY!! CAR PROBLEMS!!

DO NOT BUY FROM THIS COMPANY!!! WORST SERVICE POSSIBLE!! CAR WILL HAVE PROBLEMS WITH IT!!

Arrival of car was disgraceful and not what you would expect from a business and the after sales is an absolute joke and so rude

Messaging about the car was fine and they sorted delivery but as soon as the car arrived there was scratches on the alloys and scratches on the car it was also chipped in places!

Auxiliary battery malfunction light came on when they were delivering it which needed replaced and they wouldn’t let me book it in a garage they done it and took it to the cheapest garage about, no care.

Lifted the bonnet up and there was snapped plastic around the battery cover.

They only gave me one car key which was never mentioned prior to the car arriving.

They also put wrong size tyres on the car they put 215s on when they should be 225s

Tracking was off.

They didn’t even have a logbook or v5 slip, very concerning again none of this was mentioned before the car arrived.

Absolute disgrace from delivery of the car onwards

Had problems with the car since which they take days to reply to messages and don’t answer calls either and when they do they are rude claiming they booked me in and I asked when and they refer back to when they booked the auxiliary battery malfunction which was complete different problem this was for the tracking.

When they do claim they have then booked me in for the tracking to be sorted I go to the garage and they tell me there has been no booking and haven’t got anything down on their side! Luckily that garage fitted me in but I had to pay and now prestige are refusing to pay me for this!

Wouldn’t recommend this company to my worst enemy absolute disgrace!!

30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Purchase of Mercedes Benz GLA200D

On my visit to AL Prestige, unfortunately I blew a tyre outside their premises. The staff came out and helped me to get back on the road, even before they knew I was a potential customer.
They made the purchase of my car a very easy and pleasant experience.
The vehicle needed a MOT, which their mechanics carried out there & then, and they delivered the car to me (20 miles away) on the same day.
Absolutely fantastic customer service...I can't say enough good things about them.

22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Watch-out

Watch-out. On the face of it, a reasonable car supplier BUT...
- the salesman did not understand the position re luxury car tax on the vehicle I purchased
- the standard guarantee/warrantee is capped at a very low £ level, making it virtually worthless,
- the 'free AA cover' is also very limited making it virtually worthless.
- the 'service' on the car I purchased comprised just an oil filter change
- after 3 emails to them asking for the promised copy of the HPI check there has been no reply.

If you decide to purchase from 'Prestige Cars' remember, buyer beware, and in my experience, do not expect a 'prestige' service.

24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Prestige Cars-logo

Vastaus yritykseltä Prestige Cars

Hi,

We believe this review has been left on the wrong company profile.

As Prestige Cars GB, we do not provide AA breakdown cover, and the experience described does not reflect our business or the services we offer. It appears this may relate to a different “Prestige Cars” dealership, of which there are many across the country.

We would kindly ask that you please remove this review and leave it with the correct dealership so they can assist you directly with your concerns.

Thank you for your understanding.

Saanut 1/5 tähteä

Wouldn’t even bother enquiring about…

Wouldn’t even bother enquiring about any vehicle tried purchasing a vehicle for about a week no progress at all waste of time !

18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Prestige Cars-logo

Vastaus yritykseltä Prestige Cars

Hi,

We’re sorry to hear about your experience.

Our response times are monitored closely by our sales executives, so if this is in relation to Prestige Cars GB, please provide your contact details so we can look into this further and assist you directly via WhatsApp or email.

If this relates to a different Prestige Cars dealership, we would kindly ask that you remove this review and direct it to the correct company so they can assist you further.

Thank you.

Saanut 5/5 tähteä

First electric car

We bought our first electric car from Charlie and Elliott. The process was very easy, Charlie sorted everything as agreed and managed to get the car ready very quickly for us. There was a small issue with the trim in the boot but Elliott sorted it no problem and no hassle. I would definitely recommend Prestige, great deals and 5 star service 👌

23. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service

I recently purchased a car from Prestige Cars and had a really great experience from start to finish. Lauren, who handled my purchase, went above and beyond to make everything smooth and stress-free. She was friendly, knowledgeable, and always happy to answer any questions I had.

The whole process felt easy and well-organised, and I felt genuinely looked after as a customer. The level of service was excellent, and it made such a difference having someone as helpful and attentive as Lauren.

I’m really happy with my car and wouldn’t hesitate to recommend this company to others. Thank you again for such a positive experience!

14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Lauren found my dream car for me.

Lauren found my dream car for me.
Nothing was too much trouble and I asked her plenty of questions repeatedly, changed my mind on numerous occasions and she accommodated my every request .
Lauren and the whole team were fantastic and really professional.
Would highly recommend and would not hesitate to use prestige cars again.

27. helmikuuta 2026
Oma-aloitteinen arvostelu

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