Pet Insurance Australia Arvostelua 

Thank you PIA for processing my claim so quickly when my dog Bear needed extensive surgery for mast cell tumours. I really appreciate that you have always been there for us whenever Bear needed veterinary care. My premiums have been very good value for the cover I receive. Thank you

Have been great at refunding claims. Just hope I don’t get knocked back one day!

Each condition attracts another excess payment. Sometimes you get nothing back.
Falsely named as Pet insurance Australia when all the call centers are overseas. There’s nothing Australian about it. Wish I had known before signing up.

We have had good service with Pet Insurance Australia

Generally awesome service on our claim for our dog who has been diagnosed with IVDD. We placed a claim for our second dog before this incident though and we are still fighting to have this processed. Pity as this has undone most of the good review

My claim was promptly processed and paid, no queries, no hassles. So glad I decided to choose Pet Insurance Australia for my kitten Miley.

Excellent service, with prompt claims payments and easey online claims process.

Thoroughly positive experience from start to finish

Great value for money, easy claim process and fast payout.

The premiums are reasonably priced compared to other pet insurance companies. The claim process was made easier as my vet was able to submit all relevant documents on my behalf via the electronic portal.

They have been wonderful and, as pensioners, have saved us plenty. If you're thinking about pet insurance, don't think anymore, do it. I have and do recommend PIA to everyone.

Excellent responses to claims I have recommended this company to others and I feel has the best interests of our wonderful dog at heart

Excellent service
Will recommend this company to anyone. It has been a very easy process of submitting claims and getting reimbursed for the claims.

Friendly/helpful staff and very easy claim procedure.

Top notch insurance company - theyve saved me Thousands of dollars and helped me keep Frank my Pooch in good health.

Pet Insurance Australia is nothing by a scam! You have to reach a certain threshold for each condition before getting a refund which resets every year. Yet each condition is also capped on the amount you can claim for each condition each year. Not very good for $80/month. Hence why I have just cancelled our policy. And when I called to cancel the policy, I had to continue to pay until the anniversary date as I had made a claim during the year (which I was only refunded a very small amount) and was "scared" into not leaving PIA as I was advised anything I had made a claim on would not be covered with another provider as it would have thought to be a pre-existing medical condition. When I advised the only claims I had made were for minor medical issues (ie: conjunctivitis, ear infection, annual immunisation, tummy upset) of which we only got a few dollars refunded, PIA had nothing to say. Prevent yourself from wasting money and getting frustrated and go with a decent agency.

Pet insurance Australia have been awesome to deal with, claims process is straight forward and reliable. My customer service experience with them has been top notch
Thanks for looking after my boy Angus when he’s needed it most

Excellent at processing claims- usually within 24 hours. Only reason for not giving 5 stars in the price increase after the first 12 months was quite alot. Hope it doesnt go up like this every year. Otherwise i highly recommend!

Best insurance