Pet Insurance Australia Arvostelua 

I am extremely frustrated by the lack of urgency in resolving a serious phone-routing issue.

Your 1800 043 552 number is currently being misdirected to my personal mobile phone. As a result, I am receiving hundreds of calls from your customers, causing significant disruption to my work and personal time.

I have already contacted the business directly to have this corrected, but the issue has continued FOR MONTHS!

A business should ensure its advertised phone numbers are correctly configured, particularly when an error is directing large volumes of customer calls to an unrelated person's private mobile.

I am posting this review because I need this issue investigated and resolved immediately. I will happily update the review once the incorrect call routing has been permanently fixed.

I have held pet insurance (2 policies) on my cats paying $27 and $28 per month for the 2 policies for over 12 months and never made a claim till now.
On Sunday the 9th of August 2026 one of my cats was in a lot of pain from a urinary tract infection requiring me to take him to the emergency animal hospital around 9pm. He was there for one and a half days.
The total bill for that time was $3852.36 which obviously was paid up front.
Now the shock. On the details of claim submitted it states:
1. Total benefit I received was $72.52
2. Maximum benefit limit reached for this condition. Benefits will restart upon policy renewal (about 10 months time).
3. 2 items RC07 (Total of $219.02) – Your policy does not provide cover for Consultation – EmergencyAfterhours.
What then am I paying pet insurance for?

Fast outcomes, easy process.

PIA is so good, so happy went with them, price is good, service is great, plus getting to only pay the gap makes a huge difference, highly recommended

Pet Insurance Australia is fantastic! Our baby Chloe has been very unwell over the last few months, and not having to stress about Vet payment helped so much at such a difficult time. Pet Insurance Australia are extremely fast with claims, and very helpful, often keeping up to date with Chloe’s progress. I’d say Pet Insurance Australia is one of the, if not THE, best Pet Insurance Company in Australia
🙂🐶

Recently my treasured dog, Otis, was poisoned and required emergency care. He also required subsequent veterinary treatment. This was an extremely stressful time for the family as we wanted the best outcome for Otis but would not have been able to ensure the care he required with out Pet insurance. PIA made the process seem less and easy. Payment was prompt and the service was outstanding. Otis is on track for a full recovery.

Really happy with all communication and claims we've run through Pet Insurance Australia. It is a fast service and our vet is able to make the claim directly with them for us, taking away all the stress on trying to log a claim.

I have never been so grateful to have Pet Insurance. I have had nothing but wonderful and positive interactions with the staff, when needed, and the Gap-Only scheme is a godsend for our most recent situation. Luna (3 years old) will have KCS for the rest of her life and we could not have provided her the high level of acute care she needed to get this terrible condition under control without our insurance. I nearly died when I went to pay at the vet reception one day and it was $25!!

This was the first time in 5 years of holding PIA insurance that we made a claim. My dog had a biopsy on her ear and PIA responded very quickly and with minimal fuss to us during a worrying time. Our GAP-only (out-of-pocket fee) was very reasonable considering the procedure and tests. Happy we chose PIA five years ago.

PIA provides a great level of cover for my Frenchie and claims are nice and easy to make at the Vet with Gap Only payment.

We made the right choice when we decided to insure our pup with Pet Insurance Australia 11 years ago. He recently had a surgery to remove a growth from his tail. Our vet surgery submitted the claim and we received the PIA contribution to the cost (as per our policy) within a few days. An easy process.

If only insurance companies for pets were more like this in other countries.

We have used Pet Insurance Australia for 7 years now. PIA have always been fair and prompt with claims over the years. The 30% off pet prescription medication and 24/7 Live Vet support are very useful additional services to the policy. We really appreciate their support.

I have been most impressed with the support that I have received from PIA that have been incredibly supportive and understanding with the issues dealt with my beloved pet I could not have asked for better service and support

The ease and quick payment of my claim was excellent. Very happy

In a stressful and expensive time, you have no idea how much of a relief it is for insurance to just….work. The whole claim process was so simple, transparent and QUICK. My rebates were in my bank account 4 days after payment. I couldn’t rate PIA higher.

The Support was there when required.

Pet Insurance Australia have consistently been there for my old English sheepdog, Boo, when times got tough and costs got high.

I recommend them as one of the rare insurers that genuinely help shoulder the load when the right decision shouldn't be about money.

I have been able to relax about getting my dog, Rosie, checked by the vet, without having to worry about how much it would cost. The vet put my claim through and it was accepted within minutes. I am so grateful to the vet and PIA for their care and service at a time when Rosie needed it.