Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Delivered keg on friday, wrong one sent got a cheap cider, emailed and raised a ticket, had an email back asking for invoice no , sent it straight back , heard nothing since but had emails asking ho... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Wanted to complete the follow up to my earlier rant (20/02/2026) regarding Perfect Draft's response to my faulty machine. True to their word, an agent contacted me within a couple of days and proac... Näytä lisää

Saanut 5/5 tähteä

A fantastic product and great choice of beers. The perfect draft machine is brilliant. Pub quality beers on tap.at home. Great choice of beers and regular offers including some great glasses. I hav... Näytä lisää

Saanut 5/5 tähteä

I never have a problem ordering & returning kegs. All good. I did buy a new pd machine a few months ago which has has just started making a load humming noise permanently, have to switch it off.... Näytä lisää

Yrityksen tiedot

  1. Oluen tukkumyynti

Yrityksen kirjoittama

At PerfectDraft, we're all about beer. Not just any beer. But a world of beers on tap, at home. We're here to help you experience the magic of pouring your own perfectly chilled pint. Because nothing gives us greater joy than being able to deliver the ultimate beer experience to beer enthusiasts. With a fantastic range of beers to choose from, there's something for everyone. Our collection includes classics such as Stella Artois and Budweiser as well as recent additions like Camden Hells, Hawkstone Lager and Stella Artois Unfiltered. So yes, that's us in a nutshell. (Incidentally, we think nuts are a great accompaniment to draught beer.) Welcome. The perfect pour is waiting for you.


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

10 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 81 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Good experience overall

Good experience overall, realistically delivery is now two days and not next day (in my area at least).but that is a minor issue, just need to plan better. It would be good if they were better at offering discount codes to customers who buy regularly (hint hint).

13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Delivered wrong keg no help

Delivered keg on friday, wrong one sent got a cheap cider, emailed and raised a ticket, had an email back asking for invoice no , sent it straight back , heard nothing since but had emails asking how i rated customer service , what a joke
We needed as was having people round saturday
Very unhappy , bad service

10. huhtikuuta 2026
Oma-aloitteinen arvostelu
PerfectDraft-logo

Vastaus yritykseltä PerfectDraft

Thank you for reaching out and sharing your feedback. We sincerely apologize for the inconvenience caused by the incorrect delivery and the delay in resolving this matter. This is certainly not the level of service we strive to provide, and we understand how frustrating this experience must have been, especially with your plans for Saturday.

Unfortunately, based on the information provided in your review, we've been unable to locate a raised ticket in our system. To ensure we can resolve this issue promptly for you, we kindly ask that you follow up on the ticket you previously created or share any additional details (such as your ticket reference number or order details) so we can investigate further without delay.

We truly value your business and want to make things right. Please rest assured that once we receive the necessary information, our team will prioritize resolving this matter as quickly as possible.

Thank you for bringing this to our attention, and again, we deeply regret any inconvenience caused. We appreciate your patience and understanding while we work to address this issue.

Saanut 5/5 tähteä

I have been using the beer machine…

I have been using the beer machine since Christmas. I have tried the delivery or batches of three kegs at a time and the collection of my finished beer kegs. I am extremely happy with the service. I have had no problems what so ever with delivery of new kegs or collection of finished ones. I'm happy with the service.
The beer I have drunk is excellent in taste and freshness, I enjoy using the app on my phone. I recently tried some cider and was also very happy. For entertaining, it is the way to go, or if you feel like a sneaky beer during the week, that's also fine.

13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

The app is easy to use and a they have a great choice of drinks

The app is easy to use and ordered every easily. Great selection of kegs. The only issues I had were with the delivery service. I didn’t realise that my packages would be shipped in 3 different lots so when I thought I’d changed the delivery date for all of it it was just for one part. It was only once I’d checked the emails from the delivery company that I noticed the 3 different tracking numbers. This needs to be clearer upon ordering

31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Absolutely shocking service/support

Absolutely shocking service/support. Do not recommend

13. huhtikuuta 2026
Oma-aloitteinen arvostelu
PerfectDraft-logo

Vastaus yritykseltä PerfectDraft

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that our service did not meet your expectations.

Unfortunately, based on the information provided in this review, we’ve been unable to locate your ticket in our system to assist you further. To ensure we can address your concerns promptly, could you please provide us with additional details such as your ticket number, order reference, or any other relevant information? You can reach out directly via email so we can investigate and resolve this matter for you as quickly as possible.

We value all feedback and are committed to improving our support processes to better serve our customers. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Saanut 3/5 tähteä

Love the concept

Love the concept, but you need to make sure the kegs are cold otherwise they foam. Even if you leave kegs in a fridge and put in the machine you need to let it settle once pressurized to reduce the excessive head. When it works its great, unfortunately its not as straight forward as load a keg and go.

13. huhtikuuta 2026
Oma-aloitteinen arvostelu
PerfectDraft-logo

Vastaus yritykseltä PerfectDraft

Thank you for your feedback! We're so glad to hear that you love the concept and enjoy it when everything is working smoothly. We truly appreciate your insights as they help us identify areas where we can improve. You're absolutely right—ensuring the kegs are properly chilled and allowing them to settle can make a big difference in performance.
If you have any further questions or need tips on setup, feel free to reach out—we're here to help! Cheers

Saanut 3/5 tähteä

Leaving a sour taste......

The draft machine itself great little addition to the home bar, the returning of the empty kegs leaves a sour taste personally collect by yodel and for 3 app tempts they've canceled the pick up, spoke to customer services they said take it to the shop to replace issue with that is you don't get the same keg deals instore as you do online hence the need for collection. Needs to be looked into. I spoke to customer services and the email I got back was basicly just that, go to a store to return kegs or just wait. Maybe they need to look at another collection service cause the deals online are far better than visiting a store.

2. huhtikuuta 2026
Oma-aloitteinen arvostelu
PerfectDraft-logo

Vastaus yritykseltä PerfectDraft

Thank you for your feedback! We're thrilled to hear that you're enjoying the draft machine as part of your home bar setup. That said, we’re truly sorry to hear about the frustration with the keg return process. We completely understand how important a smooth and reliable collection service is, especially when taking advantage of our online deals.

Please rest assured that we are actively working to improve our collection service and are exploring alternative solutions to make this process more efficient and hassle-free for our customers. Your experience highlights exactly why this is such a priority for us, and we appreciate you bringing it to our attention.

In the meantime, if there’s anything further we can do to assist or make things right, please don’t hesitate to reach out. Thank you again for your patience and understanding—we’re committed to making this better for you and all of our customers moving forward! Cheers!

Saanut 5/5 tähteä

Absolutely brilliant products and service!

I've had my PerfectDraft machine for years and even got a second one for the garden bar in the summer months.

The beer orders always turn up on time - 99% of the time they arrive ahead of expected delivery dates.

The variety of beer is vast now and it offers a great opportunity to try out new brands/types. My next tester is a keg of Leffe Summer and I can't wait!

Express credits are awesome - sometimes I receive the credit before I've even got back home from dropping off the empties!!

4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Perfect service

Placed order and received the following day. I have not used my machine in 2yr due to heath reasons and forgot how good they are, enjoying clean crisp beers that taste as if it’s been served from a pub. Can not wait to try other new kegs that are on offer.

31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Speedy reliable delivery and great…

Speedy reliable delivery and great beer. Ordered Friday and received Saturday. The beer is always pub quality and is especially better in a Pro machine which gives much better accuracy of how much is left, works very well with the app and looks good in the kitchen.

10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Ticket number 1452617

Ticket number 1452617

They agreed to send a replacement machine and asked me for a date to collect my old one. This was weeks ago now - I’ve followed up several times but no response at all, other than a questionnaire about giving feedback.

The machine is great but the customer service is almost non-existent

13. huhtikuuta 2026
Oma-aloitteinen arvostelu
PerfectDraft-logo

Vastaus yritykseltä PerfectDraft

Thank you for sharing your feedback with us. We sincerely apologize for the delay and lack of communication regarding your replacement machine. We understand how frustrating this situation must be, and we truly appreciate your patience.

Upon reviewing the provided ticket number, we can confirm that the last contact was on April 7th. To ensure we resolve this matter promptly, could you please let us know what collection date would be most suitable for you? Once we have this information, our customer service team will prioritize processing the resolution and arranging the replacement machine as quickly as possible.

We value your support and are committed to improving our service experience moving forward. Thank you again for bringing this to our attention, and we look forward to resolving this issue for you soon.

Saanut 1/5 tähteä

Avoid avoid avoid at all costs

Avoid avoid avoid at all costs! Bought my father a Xmas present last November which was a perfect draft peroni bundle. It arrived on time but was faulty and on of the glasses were smashed. I have sent about 40 emails at first I tried asking for return replacement and they asked me to jump through many many hoops like taking videos and then they told me they can’t find my order, anyway long story short I ordered this before Christmas and it now nearly the end of April and I have received no further correspondence so perfect draft have stolen £150 from me. There is no customer service number only automated email with bot responses. I’m not sure if I ever emailed anyone real. Quite shocking they are allowed to operate as a business. I now have to go round and leave multiple reviews on different providers I hope no one has to experience this daylight robbery. I paid £150 so they could shaft me. Thanks perfect draft.

13. huhtikuuta 2026
Oma-aloitteinen arvostelu
PerfectDraft-logo

Vastaus yritykseltä PerfectDraft

Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration caused by this situation. This is certainly not the level of service we aim to provide, and we deeply regret that your issue has not been resolved in a timely manner.

As per our agent's advice, in order to proceed with resolving this matter, we kindly request your initial order number for the purchased machine. Unfortunately, we have been unable to locate your order under the email addresses you’ve contacted us from. If you could provide us with the original order number or any additional details (such as alternate email address used during purchase), it would greatly assist us in locating your order and expediting a resolution.

We understand how frustrating it must be to feel unheard after multiple attempts to resolve this issue, and we are committed to making things right. Please rest assured that once we have the necessary information, we will prioritize resolving this matter promptly.

Once again, we apologize for the inconvenience caused and appreciate your patience as we work toward a resolution. Thank you for bringing this to our attention.

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin