Delivered keg on friday, wrong one sent got a cheap cider, emailed and raised a ticket, had an email back asking for invoice no , sent it straight back , heard nothing since but had emails asking ho... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Wanted to complete the follow up to my earlier rant (20/02/2026) regarding Perfect Draft's response to my faulty machine. True to their word, an agent contacted me within a couple of days and proac... Näytä lisää
A fantastic product and great choice of beers. The perfect draft machine is brilliant. Pub quality beers on tap.at home. Great choice of beers and regular offers including some great glasses. I hav... Näytä lisää
Love the concept, but you need to make sure the kegs are cold otherwise they foam. Even if you leave kegs in a fridge and put in the machine you need to let it settle once pressurized to reduce the ex... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At PerfectDraft, we're all about beer. Not just any beer. But a world of beers on tap, at home. We're here to help you experience the magic of pouring your own perfectly chilled pint. Because nothing gives us greater joy than being able to deliver the ultimate beer experience to beer enthusiasts. With a fantastic range of beers to choose from, there's something for everyone. Our collection includes classics such as Stella Artois and Budweiser as well as recent additions like Camden Hells, Hawkstone Lager and Stella Artois Unfiltered. So yes, that's us in a nutshell. (Incidentally, we think nuts are a great accompaniment to draught beer.) Welcome. The perfect pour is waiting for you.
Yhteystiedot
Fetter Lane, EC4A 1EN, London, Yhdistynyt kuningaskunta
- contact-uk@help.perfectdraft.com
- perfectdraft.com
3,6
Keskitasoinen
10 t. arvostelua
On vastannut 81 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Always good offers on perfect draft and…
Always good offers on perfect draft and good prices
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Perfect draft pro
First I bought the Philips machine which was is very good then I read up on the pro machine.so I purchased the black version and wow,what a brilliant upgrade.the pro works off your WiFi and the rapid cool is amazing,best gadget I’ve purchased in a while and I still have the Phillips one for cider.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
So far my experience is poor as I’m not…
So far my experience is poor as I’m not able to adjust the pressure- I’m experiencing severe fobbing despite leaving a new keg for 2 days to settle
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PerfectDraft
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’re experiencing with your keg and pressure adjustment—this is certainly not the experience we want for our customers. Please accept our apologies for any inconvenience caused.
To help resolve this, we kindly ask that you contact us directly. Our customer service team will be happy to guide you through standard troubleshooting steps to determine the cause of the issue and find a solution as quickly as possible.
We truly appreciate your patience and understanding, and we’re confident we can get this sorted out for you. Thank you again for bringing this to our attention—we look forward to assisting you!
Great products,
Great products,, poor delivery service, poor customer service,, I didn't get parcel,yodel delivery picture shows outside house,yet they say it's in front porch,, I don't have porch and the door is in view to main street,, yet customer services don't believe me or the picture
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PerfectDraft
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues with your delivery and the frustration this has caused. Please accept our sincerest apologies for any inconvenience.
Rest assured, our customer service team is actively working on this matter and will get back to you as soon as we receive the investigation outcomes from Yodel. We are committed to resolving this for you as quickly as possible.
Your satisfaction is very important to us, and we appreciate your patience while we work through this process.
Thank you again for bringing this to our attention—we’ll do everything we can to make things right.
Customer service has always been great…
Customer service has always been great with any issues solved quickly. Can’t fault them.
Big thanks to Poppy for my recent query being dealt with.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
A very easy app to use to choose the…
A very easy app to use to choose the beer you want and easily order it. Good promotions which easily discount the kegs below other retailers. Good communication on delivery and collection of empties.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Terrible
It stated very well, but over the last few weeks I have returned 5 kegs across three returns and not received any refund on the keg, they are impossible to speak to and done respond to messages, I am not being told they have only revived one, which they still have not refunded the £5
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PerfectDraft
Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you’ve experienced with your keg returns and refunds. Please accept our sincerest apologies for any inconvenience or frustration this has caused.
If you’ve already raised a ticket with our customer service team, please rest assured that an agent will get back to you as soon as possible once we have completed the necessary checks. We understand how important it is to resolve this matter quickly, and we are committed to ensuring that everything is sorted out for you.
Thank you for your patience and understanding while we work on resolving this for you.
Alls well that ends well.
Wanted to complete the follow up to my earlier rant (20/02/2026) regarding Perfect Draft's response to my faulty machine.
True to their word, an agent contacted me within a couple of days and proactively investigated and resolved the issue. I returned the faulty machine which was still under warranty (FOC) and a new machine was promptly sent. First class customer support from Hannah.
I must admit, that I didn't help the cause initially by submitting several tickets for the same job owing to my frustration.
All's well that ends well - great job Perfect Draft and thank you for making the resolution important to you.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
The delivery was delayed by yodal as…
The delivery was delayed by yodal as usual. Not a good delivery company but the order was perfect no problem with that. I can’t blame perfect draft for that.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PerfectDraft
Thank you for your feedback and for your kind words about your order—we’re so glad to hear it arrived in perfect condition! That said, we sincerely apologize for the unexpected delay with the delivery. We completely understand how frustrating delays can be, and we truly appreciate your patience.
While we work with third-party couriers like Yodel to deliver orders, we take full responsibility for ensuring our customers have a smooth experience from start to finish. Please know that we’re always working closely with our delivery partners to improve service and minimize delays.
Thank you again for your understanding and support—we hope to serve you again soon!
Usually I would give a five star re…
Usually I would give a five star re view however my last order was two kegs and two glasses and the glasses never arrived!!
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PerfectDraft
Thank you for taking the time to share your feedback with us. We truly appreciate your support and are sorry to hear that your recent order didn’t meet expectations.
Please accept our sincerely apologize for any inconvenience this may have caused. Please reach out to us directly, so we can resolve this for you as quickly as possible.
Your satisfaction is very important to us, and we’d love the opportunity to make things right. Thank you again for bringing this to our attention!
Great deal on kegs quick delivery
Great deal on kegs quick delivery
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Excellent Service
Customers are always well looked after by PerfectDraft and any dispute is quickly and satisfactorily resolved. Always excellent service
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Only had the machine since Christmas
Only had the machine since Christmas. Quite surprised how easy it was to pour the perfect pint.when ordering new kegs,fast delivery and good range of beer
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Always a great product and I look…
Always a great product and I look forward to using the machine. Unfortunately I have found it a little too expensive recently. Obviously always deals on but it’s a treat now rather than my go to
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Pub quality beers at home , Quick Delivery , Reliable Pickups.
Good offers , I am enjoying a variety of new beers.
Well packed deliveries , and on time pickups , Pub quality pints in my own home.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Order never arrived after a week
Order never arrived after a week, numerous emails to both perfect draft and yodel before finally getting a refund. Dreadful customer service will be getting kegs from local shop from now on
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PerfectDraft
We are truly sorry to hear about your disappointing experience and the inconvenience caused by the delay in receiving your order. This is not the level of service we aim to provide, and we deeply regret that our communication and resolution process fell short of your expectations.
We understand how frustrating it must have been to wait for your order and have to follow up multiple times before receiving a refund. Please know that we take feedback like yours very seriously, and we will be reviewing this situation with both our team and delivery partners to ensure improvements are made moving forward.
While we regret losing your trust on this occasion, we hope you might consider giving us another chance in the future.
Once again, we sincerely apologize for the inconvenience caused and thank you for taking the time to share your feedback.
Packaging was damaged and subsequently…
Packaging was damaged and subsequently the beer was very lively.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PerfectDraft
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the damaged packaging and the liveliness of the beer. This is certainly not the experience we want for our customers, and we understand how frustrating this must have been.
To help us resolve this issue promptly, we kindly ask that you contact us directly. Our team would be happy to assist you further and ensure we make things right.
Once again, we’re truly sorry for any disappointment caused and appreciate your understanding. Thank you for bringing this to our attention—we value your support and hope to provide a better experience in the future.
Pints at home
Love it, takes a little practice and would love to see some more craft breweries appear with kegs
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Easy to order,some good deals going on…
Easy to order,some good deals going on at the moment, fast delivery.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Easy to order and quick delivery
Easy to order and quick delivery
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
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