Pegasus Jewellery Arvostelua 

87
•
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The company always has delightful products, which I love. I have purchased several bracelets and earrings and necklaces, all of which are good quality. Everything arrives promptly and is well wrapped.... Näytä lisää

Saanut 4/5 tähteä

Lovely jewellery, unfortunately I was sent the wrong item. I couldn’t find a contact number to inform someone of the mistake so had to email and wait for a response. The problem was solved as soon as... Näytä lisää

Saanut 5/5 tähteä

I have purchased items of jewellery from Pegasus for a number of years now. I usually order items for Christmas presents for my horse/dog family and friends, and sometimes treat myself! Delivery i... Näytä lisää

Saanut 5/5 tähteä

I ordered a Silver and Rose gold Snaffle Bracelet as a Christmas present. Ordering via The Pegasus Jewellery website was easy, and l took delivery within three days, which given the time of year was... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Koruliike
  2. ja myös
  3. Koruseppä
  4. Korusuunnittelija
  5. Kultasepänliike
  6. Pukukoruliike

Yrityksen kirjoittama

Pegasus Jewellery is a small, independent UK brand creating meaningful, elegant jewellery inspired by the equestrian lifestyle. We are proud to create quality equestrian jewellery that blends timeless elegance with subtle equestrian influence. Pegasus Jewellery has been proudly established since 2015, and we now send hundreds of orders every week across the UK and beyond. As a small independent business, we do not actively request reviews from customers, which means the feedback shown here represents only a small snapshot of our overall customer experience. We are incredibly grateful for our loyal community, many of whom return to us time and again. We remain committed to personal service, honest quality, and ensuring every customer is happy with their purchase. If ever there is an issue, we are always here to put it right.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

87 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 85 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(87)

53 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

I only buy from Pegasus jewellery and…

I only buy from Pegasus jewellery and strongly recommend you do so too came across there site years ago looking for horse jewellery related to my passion and owner of horses and there selection of jewellery over the years have just got better with so many new designs to choose from and very thoughtful designs to suit every one. I love to wear them daily even at the yard or on a special occasion. I get constant compliments so much so I have already gifted charms to close friends and relatives on there birthdays or christmas 🫶

27. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

bracelets

I have had a few vitality bracelets and I am really happy with them and the service is brilliant

27. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I’ve bought a few items from Kim’s…

I’ve bought a few items from Kim’s collection and been delighted with them. I have also sent bracelets and necklace to friends as gifts.
Love the new collection and I’m tempted with the scarf band.
Thank you for the great experience.

2. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Beautiful jewellery with excellent service

I have ordered numerous times from Pegasus Jewellery and every time the speed of service and quality of the items has been wonderful. I would recommend purchasing from Pegasus without hesitation, beautiful jewellery.

2. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Lovely quality jewellery

Lovely quality jewellery, delivered with care and packed really well, my wife really likes the horse equipment theme, and says she would recommend this company , For a wife, partner or daughter in to horses the jewellery is ideal for gifts that you wont find on high street.

4. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great For Gifts

I live in Spain and have bought gifts for family and friends in the UK.
Perfect and easy to order.
The website is easy to use and select from.

27. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I have yet to receive the item I…

I have yet to receive the item I ordered. It was meant to be delivered by the 11th February. It’s now the 24th. Heard nothing.

24. helmikuuta 2026
Pegasus Jewellery-logo

Vastaus yritykseltä Pegasus Jewellery

Hi Eileen, if you follow your tracking on Evri your parcel was posted to Singapore from the UK on the 6th February, unfortunately we are out of control with how long international postage can take. We will monitor progress and hopefully be with you very soon.

Saanut 1/5 tähteä

Would Not Recommend After This Experience

I paid £7 for next-day delivery on 9 November, expecting the item on 11 November. It didn’t arrive. Royal Mail confirmed the parcel was actually posted on 11 November, despite the seller claiming it was sent on the 10th.

Delivery was attempted on 12 November, which was too late, so I refused it. It was returned to the seller on 18 November.

What’s most frustrating is the complete lack of communication. The seller replied to only one email, provided no phone number, and ignored all further messages about a refund. In the end, I had to go to the trouble of getting my bank involved, and after a month the refund was finally issued.

Really disappointed, especially from a small company. If they had handled the situation properly at the time, I might have returned as a customer, but after this experience I definitely would not recommend.

10. marraskuuta 2025
Oma-aloitteinen arvostelu
Pegasus Jewellery-logo

Vastaus yritykseltä Pegasus Jewellery

Dear Melanie, thankyou for taking the time to review and we apologise for the service you received.
We did send our franked mail to the post office on the 10th, we raised a query as to why it wasn't processed that day via the Drop and Go service and were simply told " we were too busy". I completely agree that this service is not good enough but was completely out of our hands. We dispatched on time.

We did refund the order even though we never received the refused jewellery back from Royal Mail. I am sure you can imagine this is a huge hit on a small business.

My small team work extremely hard and relating to our policy of work place protection abusive or threatening emails will not be replied to.

I am deeply saddened we will not be seeing you as a customer again, I feel this is a very harsh review based on the fact we were let down by Royal Mail as to why it was received a day late.

As always we take feedback very seriously to continue and grow so we will discuss this in our team meeting and see how we can use this to continually improve.

Kind Regards
Kim Wilson
Director

Saanut 1/5 tähteä

Poor customer service

Brought two bracelets on the 19th September as birthday presents. one was broken so I emailed immediately and was told a replacement would be sent out. I’ve emailed a number times since and each time told it’s been dispatched but still no bracelet.

11. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Customer service severely lacking

Having been a customer for many years and living the items, I was lucky enough to win a voucher in the £10 lucky bag. Having waited and chased for the voucher for over 3 months, I finally received a discount code and I ordered three items, one being one of the most expensive Items they sell.
This item arrived damaged and I requested a return, which was accepted and they confirmed receipt. To date I have not received any voucher or refund, they refuse to answer my emails and I have been blocked on messenger.
A really shoddy way to treat loyal customers.

1. elokuuta 2025
Oma-aloitteinen arvostelu
Pegasus Jewellery-logo

Vastaus yritykseltä Pegasus Jewellery

Dear Jessica,

Firstly thankyou for being such a loyal customer, as a small business we very much appreciate your support.

Congratulations on winning the mystery bag. This was a prize draw where for £10 you received a piece of jewellery worth at least £30 or one lucky person won a £200 voucher.

The last email sent explained that the £200 voucher code had been reinstated. As you used your prize voucher to purchase the goods we cannot offer a refund- simply reinstate the voucher. We apologised for the issue with the bangle, which is most unusual and offered a replacement but understood you wanted a cash refund alternative which is not in lines with terms and conditions. However your voucher is still active with the code given previously.

I can't find any emails or messages that have not been responded to, however I will continue searching.

Once again we really appreciate your custom and we apologise for any upset caused.

Kind Regards
Pegasus Jewellery Team

Saanut 5/5 tähteä

Mystery Bag

A beautiful necklace arrived as my Mystery Bag surprise. Thank you it is lovely. I haven't stopped wearing it. Great service. I will definitely apply for another Mystery Bag.

30. kesäkuuta 2025
Saanut 5/5 tähteä

First time buyer

Amazing choice of beautiful jewellery. The descriptions of the items are detailed and make it easier to decide on your purchase. My items arrived well packaged with a jewellery pouch. The items were for myself but would make a fantastic gift. Very impressed.

30. kesäkuuta 2025
Pegasus Jewellery-logo

Vastaus yritykseltä Pegasus Jewellery

Thankyou for your lovely review, as a small, family firm we try very hard to offer excellent quality but affordable items.

Kindest Regards,
Pegasus Jewellery Team

Saanut 5/5 tähteä

Great service

Great service, I have purchased a few items from Pegasus and they have always been very helpful and the stainless and gold bracelet that I got this week is really nice I an very pleased with it.
Thank you very much for the help and prompt service.

27. kesäkuuta 2025
Pegasus Jewellery-logo

Vastaus yritykseltä Pegasus Jewellery

Thankyou for taking the time to leave a lovely review. It means the world to a small company.

Kind Regards,
Pegasus Jewellery

Saanut 5/5 tähteä

fabulous jewellery

fabulous jewellery, fast delivery

23. kesäkuuta 2025
Pegasus Jewellery-logo

Vastaus yritykseltä Pegasus Jewellery

Thankyou for taking the time to review. Much appreciated.
Kind Regards
Pegasus Jewellery Team

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