The company always has delightful products, which I love. I have purchased several bracelets and earrings and necklaces, all of which are good quality. Everything arrives promptly and is well wrapped.... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Lovely jewellery, unfortunately I was sent the wrong item. I couldn’t find a contact number to inform someone of the mistake so had to email and wait for a response. The problem was solved as soon as... Näytä lisää
I have purchased items of jewellery from Pegasus for a number of years now. I usually order items for Christmas presents for my horse/dog family and friends, and sometimes treat myself! Delivery i... Näytä lisää
I ordered a Silver and Rose gold Snaffle Bracelet as a Christmas present. Ordering via The Pegasus Jewellery website was easy, and l took delivery within three days, which given the time of year was... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Pegasus Jewellery is a small, independent UK brand creating meaningful, elegant jewellery inspired by the equestrian lifestyle. We are proud to create quality equestrian jewellery that blends timeless elegance with subtle equestrian influence. Pegasus Jewellery has been proudly established since 2015, and we now send hundreds of orders every week across the UK and beyond. As a small independent business, we do not actively request reviews from customers, which means the feedback shown here represents only a small snapshot of our overall customer experience. We are incredibly grateful for our loyal community, many of whom return to us time and again. We remain committed to personal service, honest quality, and ensuring every customer is happy with their purchase. If ever there is an issue, we are always here to put it right.
Yhteystiedot
4 Queensberry Street, DG1 1BL, Dumfries, Yhdistynyt kuningaskunta
- pegasusjewellery.net
4,3
Erinomainen
84 arvostelua
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On vastannut 85 %: iin saamistaan huonoista arvosteluista
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Not received order
To say that I am disappointed with this company is an understatement. My order was placed on the 19th May and I have still not received anything. I have emailed 4 times requesting a refund and have had no response.
For a business you should be ashamed of the service you are providing. Not only are not sending orders to customers, you are withholding refunds. It's an absolute disgrace!
21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Lovely jewellery
Lovely jewellery, unfortunately I was sent the wrong item. I couldn’t find a contact number to inform someone of the mistake so had to email and wait for a response. The problem was solved as soon as email received and the correct product was dispatched immediately before incorrect one was returned. I would happily purchase again.
26. toukokuuta 2026
terrible service
Ordered earrings PEG136756 on May 20th and still not received order. Emailed company 3 times and not received any response. There is no contact number on the website but managed to find a phone number . Phoned and left a message twice and still no reply !!
I paid extra for fast delivery but that has not worked !!
If there is no communication how can they operate.
Suprised they have any customers.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pegasus Jewellery
Thank you for your review. We are very sorry for the frustration and disappointment caused by this order.
Having checked the tracking information, it appears that your original parcel was dispatched but was unfortunately lost in transit. As the earrings are now out of stock, we were unable to send a replacement and therefore processed a full refund at the beginning of this month.
Refunds can take up to 7 working days to appear back in the original payment method, depending on your bank or card provider.
We also sincerely apologise for our lack of communication. We understand how frustrating it must have been not to receive responses to your emails and phone messages while waiting for your order. This is not the level of service we aim to provide, and we are sorry that we let you down on this occasion.
Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.
Lovely Bracelets
They are very efficient & I got my order delivered in 3 days as they said I would. The bracelets are of a very high quality & wouldn't hesitate to recommend to family & friends. 😊
26. toukokuuta 2026
Vastaus yritykseltä Pegasus Jewellery
Thank you, we really appreciate the time you have taken to give us a review. As a small business it meant so much to us.
Vastaus yritykseltä Pegasus Jewellery
Thank you.
Great
Lovely quality, good service, I was kept informed & reassured when there was a long delay
3. huhtikuuta 2026
Vastaus yritykseltä Pegasus Jewellery
Thank you.
Have not received item yet!
14. huhtikuuta 2026
Vastaus yritykseltä Pegasus Jewellery
Hi Jane, looking at tracking it appears that you have now received your bracelet. We hope you were happy with your purchase.
Order came quickly and happy with my…
Order came quickly and happy with my purchase as a gift
26. maaliskuuta 2026
Vastaus yritykseltä Pegasus Jewellery
Thank you, we really appreciate the time you have taken to give us a review. As a small business it meant so much to us.
I never received my bracelet as Royal…
I never received my bracelet as Royal Mail delivered to wrong Address and was never traced. Still awaiting refund.
6. maaliskuuta 2026
Vastaus yritykseltä Pegasus Jewellery
Dear Mr Vincent,
Thank you for your patience while we looked into this for you.
Royal Mail have confirmed that the GPS location recorded for the device used to take the delivery photo matches your address. This leaves us in a very difficult position, as the information provided to us shows the parcel as having been delivered correctly.
The second issue, is that now that the review has been placed on Trustpilot, it may lead other customers not as genuine as yourself to question delivery photographs and demand refunds for items they have actually received, we are vulnerable to scams in a daily basis.
Even so, as a gesture of goodwill, we will refund your item, despite Royal Mail not offering us any compensation because they maintain that the parcel was delivered to the correct address.
If the parcel is found or there are any honest people out there who return the parcel to its rightful address, please let me know I’m sure you will appreciate missing parcels are a huge hit to small companies like ours.
I do hope you can see this from our point of view, and I apologise that it has taken so long to resolve this matter.
Kindest Regards
Kim Wilson
Director
I wanted this for a birthday gift and…
I wanted this for a birthday gift and we fly tomorrow. The parc l never arrived after emailing and leaving a message of Facebook messenger. Very disappointed. No telephone number on Pegasus webpage.
19. maaliskuuta 2026
Vastaus yritykseltä Pegasus Jewellery
Dear Jeanie,
We are so sorry to hear this and completely understand how frustrating this must be, especially with a birthday and travel plans.
Your order was dispatched on time from us, however it looks like there has unfortunately been a delay with Royal Mail, which is completely out of our control. That said, we absolutely understand that this doesn’t make the situation any less disappointing for you.
We’re also very sorry if you feel your messages haven’t been responded to. That is never our intention, and we always aim to get back to customers as quickly as possible.
Kind regards,
Pegasus Jewellery
Throughly Recommend
I ordered a Silver and Rose gold Snaffle Bracelet as a Christmas present. Ordering via The Pegasus Jewellery website was easy, and l took delivery within three days, which given the time of year was very impressive. The quality of the item was first class, and much appreciated and loved by the recipient.
My only criticism would be that the materials used were a little thin, and l would have liked a little more weight to the item. But that’s a personal view. Given the quality of the bracelet, the price and the discount offered as a first time customer, l have no hesitation is giving Pegasus Jewellery 5 Stars.
I will be definitely be purchasing again.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pegasus Jewellery
Thank you, we really appreciate the time you have taken to give us a review. As a small business it meant so much to us.
Fantastic Jewellery
I’ve bought multiple pieces from Pegasus and they are all absolutely beautiful! The trio stirrup necklace is my absolute favourite and everything is really reasonably priced. Fantastic small business!
1. helmikuuta 2026
Oma-aloitteinen arvostelu
I have purchased items of jewellery…
I have purchased items of jewellery from Pegasus for a number of years now.
I usually order items for Christmas presents for my horse/dog family and friends, and sometimes treat myself!
Delivery is quick, and customer service excellent. Good quality jewellery that always looks great!
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Bought several items from this company
Bought several items from this company. Great quality products, with plenty of choice. Everything has always been good.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
My first experience with Pegasus was extremely good
My first experience with Pegasus Jewellery was very good I got a beautiful equine related bracelet for my partner then I noticed the lovely dog paw earrings which I couldn’t resist ordering excellent quality thank you so much
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Lovely range of jewellery for the horse…
Lovely range of jewellery for the horse and countryside lover. The Vitality Range are gorgeous and make lovely presents. Pegasus regularly add new designs and I cannot fault their service. Great to support a UK business.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
I wholeheartedly recommend the vitality…
I wholeheartedly recommend the vitality bracelets, I have repetitive strain pain in my arms and they really relieve it.. Delivery is free and so quick too, excellent service.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
I only buy from Pegasus jewellery and…
I only buy from Pegasus jewellery and strongly recommend you do so too came across there site years ago looking for horse jewellery related to my passion and owner of horses and there selection of jewellery over the years have just got better with so many new designs to choose from and very thoughtful designs to suit every one. I love to wear them daily even at the yard or on a special occasion. I get constant compliments so much so I have already gifted charms to close friends and relatives on there birthdays or christmas 🫶
27. helmikuuta 2026
Oma-aloitteinen arvostelu
paw print ring
Bought the adjustable paw print ring quite a while ago, still looks good still wearing it.
27. helmikuuta 2025
Oma-aloitteinen arvostelu
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